Very happy, software is reliable, has never crashed , very stable

I have used Room master for over 18 years . it is very user friendly, easy to use, the changes and upgrades to new features happen regularly.

There is really nothing i dont like, there are forumsd to provide feedback and it gets taken on board

We tried to upgrade the software to their newer cloud-based software. We specifically had to change software because their website booking module we used on our own website (we owned the software) was no longer being supported/continued. We had to either upgrade to their web-based system or upgrade the software entirely to their new in house (server) platform with a lot of new hardware needed. We did not want to pay a large upfront amount of money and then not be happy with the system. We would then be stuck with the extra hardware and software and we were increasingly not happy with the customer service. They had a yearly contract for the customer service with a specific amount of calls for a set price. If you needed them more then you had to pay per instance called. The cost was not far off from paying for a web-based system with unlimited service calls (WebRezPro) that we found and ultimately went ahead implementing.

The software is easy to pick up and figure out without too much training. The software and system we had was server/property-based and owned. That was important because internet access was spotty until we had a dedicated fiber line installed.

The software we owned outright was being discontinued for support using the Roommaster online booking engine widget we used on our own website. To upgrade we needed a new server and more new hardware then our budget would allow. We were trying to get away from Windows computers because of the the security maintenance needed for PC systems. (We had a virus from an email a few years back and lost data.) We ultimately went with a cloud-based system that could run with inexpensive Chromebooks (easy security maintenance). Roommaster wanted us to pay to get your own database information out of their system when we wanted to leave their software.

Easy to use. Simplistic. Basic features only. Able to do the job of check-in and out. Ok for the basic price.

Lacks functionally, the ability to modify certain fields and lack of company response to bugs or needed changes. Customer support VERY limited and pricey.

RoomMaster is a feature rich easy to use PMS. It has its own booking engine, iQ-WebBook, which is very easy to use and helps increase direct bookings. AddOns are automatically entered in the client's reservation, which is wonderful! The booking engine can also be setup to automatically charge credit card deposits through Shift4 payment processor; which are also entered into the reservation! This system also has a pace booking report which provides booking trends to plan your pricing strategy! Overall I am so pleased and amazed by RoomMaster and its features! Would to change it for another!!

RoomMaster is The MOST COMPLETE yet so user-friendly PMS. Whether you are running a small, med or large Resort/Hotel; from room setup, creating rate codes & rates to entering a reservation and processing payments with Shift4 payment system. This is definitely one of the best PMS in the market. This system has it's on booking engine which pulls room rate information from the PMS it self, which saves work, unlike other booking engines, whereby you have to enter information all over! The booking process is so easy, payments are processed and immediately integrated into the PMS. Not to mention AddOns are automatically entered into the PMS as well, for the date the client chooses; this is all amazing. Reports are easy to create and are very informative. I am so amazed by the pace booking analysis report, which provides me with the right information; booking trends, especially now that I am using Yield Management to maximize room revenue! This is an awesome feature which many PMS lack. I have also assisted another property in my area, San Ignacio Belize, in making the most of this feature rich PMS.

I am very pleased with RoomMaster and all its features. The software is also updated with many great features each year. No complaints!

Good product, cloud works great but too expensive so changing software

Ease of use, easy to train, simple revenue management included

Cloud is far too expensive No multi property feature Not enough advancement in this changing world

I'm happy with roomMaster. We have it in 6 of our hotels and will continue looking to it for future hotels we acquire. Thank you!

#1 most important thing for us is for the team members to not only be able to do basic functions easily but also do the more advanced processes (splitting charges, direct billing, packages, etc.) easily, too. A PMS must be easily operated by the people who need it to run as smooth as possible when working with a guest. roomMaster satisfies this for our hotels. Reservations are easy to make - even when doing direct billing, travel agent tracking, marketing tracking, group tracking, etc. Availability is easy to see as well with multiple views and parameters to adjust. Creating guest profiles, pulling reports, running housekeeping, tracking maintenance items, tracking lost & found - they are all easy and straight forward. No hidden areas that are hard for team members to find. As a manager, it's simple to create rates, set restrictions, yield, get out to OTA's, control reports, create custom reports, control users, etc. It's really a great program.

Continued improvements to pace reports would be the #1 thing I would like to see. They have made great strides, and, frankly, one doesn't see many PMS software that does this exactly to one's liking. RM team is open to suggestions and does make changes throughout the year with new updates and upgrades.

Reports

Ease of use Everything you need to run your property

Support language barrier Can't resolve quickly

overall wonderful software and company

it is very user friendly updated are constant and responsive to the needs and suggestions of clients customer support is friendly, responsive and knowledgeable reporting is great - if the report you want does not exist you can pay to have it created texting service is the best

if roommaster does not 100% interface with another product, (meaning that the majority of the functionality works, but one items does not pull over correctly) if the other vendor is not "certified by innquest", the attitude of innquest is "well we did not tell you that it would interface so it is not our problem. Although I can see that perspective, it does not make me feel very valued as a customer. There is no way that Innquest would have the time of staff to "certify" every vendor every potential client may want to use. I have had this happen to my business with two separate products that we find very useful to our business - navis, a reservations software and Resorts and Lodges had functionality that would have a pop up appear if guests were existing our website. On both occasions I found Innquest stringent and inflexible of assisting us in finding solutions. Which is the opposite of the type of service i usually receive from you.

RoomMaster has a very intuitive interface and is easy to learn. It has many features that make it easy to isolate availability by room type and date, and the Quick Room display makes it simple to see rooms available for Walk-In as well as rooms set to depart or arrive. The ability to customize confirmation and marketing letters with many different runtime variables has made our job at the front desk much easier when communicating policies and other information.

The cloud version has proven to be a bit buggier than the previous version, and we experience frequent episodes of "reconnecting" to the network which paralyzes the system - inconvenient when in the middle of making reservations. Our integration with Flexkeeping has improved tremendously since implementing it two years ago; however, sometimes our clean rooms are spontaneously marked dirty and we haven't been able to figure out what causes that.

Before roomMaster, we did everything manually. The program keeps track of all the daily, monthly, and yearly receipts and counts of rooms and taxes etcetera.

The software is fairly easy to teach to new employees. Daily use is very easy. We love being able to keep track of all our reservations and in house guests.

The expense of all the add-ons. The software does not warn you when assigning a room of a different room type. When copying a reservation from a previous stay, the system keeps the previous room rates. It should bring up the rates of the new date of the reservation. We wish that we had a Calendar that wasn't an extra cost that would allow us to integrate our employee information.

I like that is effortless. You can customize just about everything. We have all Maintenance,Housekeeping, Front Desk use roommaster. We have 240 rooms and make many changes to reports, the functionality of guest profiles and history is awesome! We love the fact we can train new hires in a day or two and they are ready to roll.

The only issue I have is with the group block functionality, we have use this software since 97 so we have always had this issue with multiple room types and or dates for groups, it can be a bit challenging as we pre book room numbers and actually block rooms, where other properties may not. It's just not as user friendly for us.

I have been using Room Master for the last 3 years. After having use Opera from a Corporate 5 star Resort -and moving to a 51 Inventory Resort - I would say the System is user friendly and very well detailed. The Room Master local rep is always available 24/7 when ever we need their assistance. The System is user friendly, GDS / OTA INtegration is Spot on, Reports were very well detailed and can even be converted to Excel or Pdf, Marketing, Revenue Reports and Group management was too good. I would say the previous review is not True BUT lacks training and knowledge of how room Master works. Room Master only have one fee which only paid Yearly or depends on Contract. We were never charge by percentage of every Online bookings. I would highly recommend using Room Master for small resorts as it is a Professional, Details and user friendly PMS.... Would rate Room Master 10/10

Group Management Marketing Management Online Booking Reservations Management reports are too detailed

IQ World Link - But its not too often as long as internet is working and staff are trained to check on Connections

Until 2021 I had little to no complaints with anything. The technical support team was terrific. Responsive, available, knowledgeable, helpful and patient. Non of these adjectives apply any more. Techs are not available by phone and it takes quite some time to receive a response. If an issue is not corrected or addressed on the first go around, follow up rarely happens with out having to email to see what's going on. Many tech's do not seem to understand the hotel business or standard revenue management.

The software is very user friendly and intuitive with the exception of the group functionality.

Group blocks need to be more flexible for reservations that do not correlate to the arrival and departure dates for the group. Also, the system does not allow to close for arrivals on any given day. No one seems to know what that means.

For our every day reservations Room Master is an essential. We know there is so much more that this software is capable of doing. It is very comprehensive and an effective tool for our business.

I like the ease of use and even after 4 years, learning new features and ways to use the software.

Learning how the housekeeping function works has been difficult. We have still not mastered that part.

Simple and easy to use Numerous functionalities

Every function comes at an additional cost Upgrades are very frequent and compulsory and comes at an additional cost Emails to the company are redirected to third party contractors who do not respond adequately Apparently the Standard and Enterprise editions are being phased out and users only have a few months to pay for upgrades or get disconnected; efforts to reach the company directly to confirm this have failed... Only the third party contractors are delegated to communicate with clients.

It's fairly easy to use, but you should have official training to make sure you set it up correctly and use it correctly. Their support staff is very knowledgeable and you can talk to an American within 24 hours of your request, and really it's usually within an hour if not immediately. Their yielding section/function is set up nicely and works well.

It lacks robust features and reporting. I want to know on this date last year what the occupancy was for 2 weeks from now, but that doesn't exist. I want to know ADR for Groups and our Groups department said that they have to track this separate from roomMaster because their system doesn't produce that info (I haven't investigate this yet for myself. When you contact them to ask about reporting they say "Just build whatever you want in SQL." That is a specific computer language and I am not a computer programmer, don't know anyone who can code SQL and I am not interested in learning how to be a computer programmers. I'll leave that to the experts. They limit the number of times you can speak to support per year before they start charging for each email/call. They are forcing everyone who uses their online booking engine for their website to switch to their new product iQ-WebBook which charges a percentage and can get pretty expensive.

Sad to have to write this review as we gave innquest every opportunity to turn this sour experience around. Prior to signing up with innquest in July 2022 were assured the entire payment amount would be charged to our credit card processor when our guests booked a reservation. This includes our housekeeping fee and any add on packages our guests purchase for their vacation rental stay. Prior to signing up we emphasized that we needed the entire payment charged (what guests are billed when they book including the housekeeping fee) several times with Chris Rios. Chris went onto our current booking engine (that also charges the full amount including the cleaning fee and any packages that they added on) and after reviewing it said that it would be no problem. We also told him the only reason we were going with Innquest is that the new synxis booking engine we were planning on using needed a separate PMS system as the synxis PMS is not capable of automatically charging payments. I let him know that I had zero interest in charging ANY payments manually. We were given no access to the software until the day before going live. The day before. This was also over a month after we signed up. It was then we were told Chris Rios made a mistake and that cleaning fees and any add ons could not be charged automatically with innquest and would have to be manual payments. They are now refusing to refund is the $595 “set up fee” in spite of their product not being as advertised.

There were no positives to this software- its archaic and has not been updated in 20 years

Unfortunately we were given misinformation and Innquest is refusing to accept responsibility. If you are a hotel this might be great for you (aside from their cloud product being archaic and extremely tedious). If you are a vacation rental please know that cleaning fees or add on packages will have to be charged in a separate manual payment and they will not let you know this when you are signing up for their product.

We have been a customer since 1984 when it was called welcome computers. We grew up with their software, developed along with welcome systems. We developed a great working relationship with the support and development team over the many years. We were regularly asked and consulted with regards to the ever changing hospitably industry regards our wants and needs of software changes and updates. The communication was a big part of our team and theirs. Then is was sold to a Canadian company I believe. The support went downhill pretty quickly, its virtually none existent at the moment. I would steer clear of buying into this product. Their customer service is not one that fits into the hospitality industry. After 36 years we are sadly in the process of looking for a new provider

Plenty of features and easy to use, interrogates well with epos systems.

Very difficult to get support. Guest address details duplicate multiple time, booking chart not the the best we have used.

Easy to use, this program does it all when it comes to hotel management!

Makes managing a hotel a breeze, from guest check in/out, to POS, to internal messaging, this program does it all. Allows you to block off certain rooms for various reasons, easy information entry for guests, profiles easily updated and accessible. Color coded to ensure easy understanding of guest activity. Colors can even be customized. Tells you who did what within the program so you can go back and figure out which user modified reservations/information. Allows for easy information entry and sales from gift shop/restaurant.

Auto logs you out after 15 minutes of inactivity, making difficult at times to get things done on-the-fly!

bad worse terrible some other words i cannot use **??##**

Service zero we have been down for over 12 hours a busy saturday hotel the only one we can call is Ahmad maybe in Florida and he promises to ring back DOES NOT and says weekend in Australia no staff. Yet we pay for 24/7 service..WHERE IS IT Can anyone reccommend a better company

no afterhours service our system has gone down and cannot get service to fix.Been happening since we went to cloud

I spent a long time and alot of effort trying to work them. But having them throw their hands up in the air as if to say OH WELL was my final straw. I had a feeling in my gut that after they were sold things would start going down hill.

Many many functions. To many to list. Many interfaces. a ton of options and various way to get the data you need to analyze.

They were sold to some Canadian firm sometime back and slowly but surely support has gone down hill. We are having to reset our CC Interface every single day and all they did was throw their hands up in the air after they had our IT guy running around for weeks trying this and that. Then finally they simply pointed the finger at SHIFT4 (as they are the CC Interface for them) and said we have tried everything(umm know my IT guy tried everything you simply kept emailing). My IT guy actually came up with a simply patch to keep restarting the service every night that runs on the server, this seems to work on a very limited basis.

The software is very simple to get set up. I downloaded the demo and started setting up my database right away. I was contacted by Kent by the end of the day and did some minor tweaks. After 1 week of trying the software, I was convinced by the software. Chuck sent me a very fair quote and we did the deal. I set up an install time for the next week and that was it. I am stunned on how fast I was able to be up and running and how simple and easy the software is. You would think that the software would not have all the features of the larger more expensive hotel PMS but that is not true. roomMaster has all of the functionality for a very fair price. With the price I saved, I did a marketing campaign. I also started using the channel manager and the online booking engine.

-price -feature rich software -customer support answers the phone and not an answering machine

- My staff sometimes turns off the channel manager and we then have to turn it back on. - weekend calling could be nice but we rarely would use it

I have been working with roomMaster for over 7 years now and I wouldn't use any other system to run my hotel. It has great value and is much cheaper than most property management systems with similar features and functionalities. roomMaster is easy to use and very stable. It is also important to mention that the customer support team is amazing and always helpful.

Easy to use, flexible, customer support attitude and availability , pricing & value, custom reports, features and interfacing with a multitude of other systems.

I would like to have 24 hour support for the rare occasions we actually need it, however we don't consider this to be a real problem and there is always a support agent on "night call" for emergencies.

Simply the best and easiest Property Management Software on the market offering an unbelievable value for money. It works very well for any property of any size anywhere in the world. I have installed it in more than 10 properties from Cook Islands, New Caledonia, Vanuatu, Vietnam, Seychelles, Sri Lanka always to the greatest satisfaction of the user, managers, and owners alike. It's an excellent product, very simple and stable, and it doesn't require any expensive multi server installation. Usage is self explanatory and very user-friendly. All functions and features are available so you can fully focus on your hotel operation and not IT/software issues. The price is very low for such a good product. You do not have yearly license fees beside the suggested maintenance agreement. The software is so stable and easy to fix that you can operate even in remote location without ever needing to call for support.

Nothing really. I am amazed as how good they are at adjusting the software to include the latest trends and requirements of the hotel industry.

Reports are by far the best attribute. There is a lot of different functions all of which would be very useful if we had a much bigger year-round property.

Visually speaking the back and of the software seems a little outdated. Having used a number of cloud-based systems I think this could use a little updating.