Is RoomRaccoon right for your business?

We’re here to help you make the best Property Management Software choice.

best for

  • Property Management
  • Best For Most Business Sizes
  • Supports Cloud Based Platforms

what reviewers say

  • Good value for money
  • Great ease of use
  • Great functionality

What is RoomRaccoon?

RoomRaccoon is a startup that has developed cloud software that leverages Independent hoteliers to run their business with significantly less effort and more profit. The mission: Revolutionising software for all independent hotels around the globe. A fast-growing amount of currently over 1000 independent properties in more than 30 countries are using RoomRaccoon to their benefit, being served by local teams in NL, PT, ZA, IT and DE.RoomRaccoon was founded in 2017 by hotelier Nadja Buckenberger and tech-entrepreneur Tymen van Dyl in The Netherlands. ... 

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RoomRacoon Booking Engine
RoomRacoon Booking Engine
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User Review Highlights

3.81

16 Reviews

5
9
4
1
3
2
2
2
1
2
4

Ease-of-use

out of 5
4

Customer Support

out of 5
3.5

Value for money

out of 5
4

Functionality

out of 5
  • icon"What I like is that is it simple to use, yet very organized and efficient. I am very happy about the 'book now button' as now guests can book directly on our website without enquiring first."
  • icon"Considering how easy it makes my life as a hotelier and how much time it saves me I would say the software is also incredible value for money."
  • icon"I also like a lot that they take any suggestion to the system very serious. It is still a new system but it is already probably the best out there for a small hotels such as ours."
  • icon"But in our experience as soon as it tries to meet the needs of a medium sized boutique hotel the inadequacies become all too apparent."
  • icon"Unfortunately we have had an almost endless list of issues many of which Room Racoon had not identified. Their customer support is inadequate at best and non existent at worst."
  • icon"Price changes are limited. Channel manager only connects you to 4-5 OTA's and then you need to plug in another channel manager."

Read user reviews

How much does RoomRaccoon cost?

Price per month depends on number of rooms.

Free trial

Available

Free version

Not Available

Which features does RoomRaccoon offer?

Core features:

Activity DashboardAPIAvailability ManagementBilling & InvoicingBilling Rate ManagementBooking ManagementCalendar ManagementCatering ManagementChannel ManagementCredit Card ProcessingShow more features +

People who reviewed this software give it a 4 star rating for functionality.

How easy is RoomRaccoon to use and deploy?

RoomRaccoon supports Cloud Based deployment options, including: Cloud, SaaS, Web-based.

People who reviewed this software give it a 4 star rating for ease-of-use.

What do verified users say about RoomRaccoon

3.81/5 out of 16 Reviews

Showing 1 - 5 of 16 reviews

S.

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2016

We searched a long time for a PMS made for small hotels. Very satisfied with RoomRaccoon

We were searching for a long time to find a PMS and Channel Manager that suit the need of a small hotel.

Pros

When we started looking for a PMS, we still did a lot things by hand or in Excel. This costs us a lot of time and money considering all the mistakes that were made. RoomRaccoon is developed in cooperation by small hotels and they do understand the difference in requirements between a larger and a smaller hotel. It is very flexible and there are no extra costs involved. When I contacted them they set up a fully functional demo for me pre-filled with my rooms, rates and package deals (must have taken them some time :)). This made understanding the system and using is right away was very easy. Important to me is also that I can manage everything myself without having to pay a developer or sign a service contract. There are many features just made for small hotels. The overview of your reservations, for instance, is much bigger and contains more information about the reservation. Further, it offers an integrated channel manager (yes, included in the 95,- Euro) and the commission free booking engine just looks great (on all devices). Now, we do not have to make a single invoice in Excel any longer. It simply is a matter of hitting the print button! What a change... I also like a lot that they take any suggestion to the system very serious. It is still a new system but it is already probably the best out there for a small hotels such as ours.

Cons

The system is still being developed constantly. So far, the house keeping management still needs to be improved. But considering the speed that they work on any suggestion, I am sure that this feature will improve very soon.

Olga

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2019

Super complete and user friendly software!

First this software automatized all the procedures I used to do manually. Hotel daily tasks and also legal things. Saved me hours of work. Improved my relation with guests not just because I have more time, but also because all the automatic messages in different stages creates a personal contact with them. And also the fact that I can access anywhere including with my phone.

Pros

Is very easy to use, from the beginning. Have all the essencial features and tools to manage my hostel. Even legal and technical Portuguese features.

Cons

The only thing I think it could improve is to be possible to change a message before is sent.

Reasons for choosing RoomRaccoon

In 7 years of hostel management I used a lot of different softwares. This was definitely the only one that provide me with the tools I really need.

Philip

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

January 2022

A good product ruined inept development and inadequate customer support

The more you get to know it the more you start to identify the shortcomings. How on earth it has won the wards it has is beyond us. Over the past four months it has become increasingly error prone with scarcely a week passing without another problem arising

Pros

The user interface is probably the best thing about Room Racoon.

Cons

Unfortunately we have had an almost endless list of issues many of which Room Racoon had not identified. Their customer support is inadequate at best and non existent at worst. Their developers and managers are seemingly unable to grasp simple fundamentals of running a hospitality business. The product/company shows all the signs of growing too fast and lacking the necessary infrastructure to support that growth. If you run a simple B&B operation Room Racoon might prove to fit your needs. But in our experience as soon as it tries to meet the needs of a medium sized boutique hotel the inadequacies become all too apparent. Buyer beware.

Reasons for choosing RoomRaccoon

See above

Reasons for switching to RoomRaccoon

They promised that they had solutions to the shortcomings we had experienced with Eviivo. It proved that while in part this was true, Room Racoon actually had far more shortcomings not the least of which was appalling customer support.

Gordon

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2018

Easy to use, hard to live without!

Pros

It is incredibly simple to use. The channel management is fantastic and the reservations are comprehensive. The customer support is second to none, one of RoomRaccoon's greatest assets is truly the people who run it. Considering how easy it makes my life as a hotelier and how much time it saves me I would say the software is also incredible value for money. Its drag and drop features, invoice generation, calendar synchronisation and free booking page are all great features. Another bonus is that all of my staff, some of whom are not tech savvy at all, picked up how to use this software in minutes. RoomRaccoon has become indispensable to our business, and I'm a wholly satisfied customer that would highly recommend it to anyone in the industry.

Stephanie

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2017

We were looking for an affordable all-in-one solution (PMS, Channel Manager, Booking Engine)

we save so much time and we did not have an overbooking since we use RoomRaccoon which saves a lot of frustration and money

Pros

It is very affordable considering that you truly get all three hotel systems in one combined, yet the support is great! You can always e-mail or call them at any time! It is easy and the features are made for the needs of a small hotel. You really can see that it was developed by hoteliers who understand the business.

Showing 1 - 5 of 16 reviews
RoomRaccoon

RoomRaccoon

3.81/5 out of 16 reviews