It covers all aspects of what is required in the hospitality industry. From the restaurant all the way to wedding facilities and online booking platform.

The software altough works great and does everything it should, looks a bit dated.

it works well and they have great partner support

it works well and they have great partner support

Online is still not there but I'm sure its a end-user problem at the moment (training)

Frustrating at best. I have to add that we had a junior technician who constantly impressed us with her service and willingness to help us. She was a breath of fresh air and I felt that she was a gem. The system truly disappointed compared to her desire to resolve issues.

Analytics and reporting were good, although one needs proper training to make sense of the various reports.

Fragmented nature of each of the functions within the system. It never felt comfortable to use the features as they didn't seamlessly talk to each other. Training was not beneficial and on-the-job training a hard task to accomplish. We employed 365Villas and couldn't believe how fast and user-friendly it is. We were operational with 2 weeks, whereas we took 3 months to go-live with Semper.

All in one product. Need to understand the setup if the system and products but if set up correctly it runs pretty good.

Most of the updates is for the web base.

The software is stable. Integrates well with other programs, - accounting and other booking systems. The maintenance and development is excellent on the program. The staff are friendly and willing to help and assist all the time.

The product stood out from others as it was easy to use. It incorporated tour groups and individuals that other programs could not do. A huge amount of data can be recouped through the record systems and easy to find them. Was easy to set the system up to our needs.

There is nothing that I do not like or find irritating.

Frustrating, struggling to get to work with our service provider as he is just never available.

That we could use it as a Central Reservations

Too big a program for our slow internet in Namibia Struggle to get it to work for us.

The customer support from Semper is fabulous and they now have specialist support members who are very knowledgeable about the product.

Semper Online is one of the easiest software packages that I have ever used and it has been extremely easy to convert from a server based system to this online one. It is extremely user-friendly and training new staff is now much easier.

There is nothing negative about Semper although it can be tricky when the internet is down - but that's not their fault!

Always friendly and always helpful and willing to assist.

The software is easy to understand and to use. This makes it a joy to work with on a daily basis.

Sometimes the updates bring out more problems.

The functionality and features are very helpful.

The system can be complicated and overwhelming.

Stock Control is accurate and profit margins are nice to see

Currenlty there is ONE colour coded for both the Guest that has (i) made partial payment; AS WELL as the Guest that has Paid in FULL. It would be nice to have the Calendar View to highlight in DIFFERENT COLOURS the two types of Guests, those who have PAID IN FULL; and those who have made Payment, but still have OUTSTANDING account prior to their arrival and check in. Because of this issue, one now has to actually click on the booking to open the reservation in order to see if there person is Paid in FULL ; or only partially paid.

Pre Semper we had a number of lost bookings as well as a serious problem with double bookings. With Semper being linked directly to our multi channel manager ( MyAllocator ), this problem has totally disappeared. The proiduct comes with 100's of reports so i can pull any stats i need for pipeline management, house maintenance etc. its all there.

its simple to use and very reliable. I run it locally as we are very rural and the internet is not always reliable. despite running locally, Semper also allows me remote access via a web browser interface so i am able to manage bookings from anywhere.

Nothing really. its not the fanciest software on the market, but it does everything i want at a very reasonable price.

Nothing, not user friendly, set up promises weren’t kept, waste of money

Set up promises weren’t kept, blackmailed to accept or threatened to be tuned off

The support service from [sensitive content hidden] has been consistently excellent.

Consistently proven to be incredibly helpful. His knowledge and responsiveness have made resolving issues a smooth and efficient process. I appreciate his dedication to provide excellent assistance.

I currently find the support service to be outstanding, and I can't think of anything that needs improvements at the moment.

I have worked with Semper at Multiple Properties around South Africa and even opted to have Semper implemented in Botswana. I would not use any other PMS in future.

In my opinion I have not yet found any fault with Semper in order to advise on any improvements required.

The accounting section is very helpful, the basic understanding of booking your rooms and sales split is very handy and easy

Export reports not really for debtors use, have to use another method to get accurate report totals

Makes managing properties and rentals so much easier. Nice function for housekeeping and good integration with most booking websites.

Looks outdated (like a software from the early 2000's). But I was using the desktop version and from what I understand, the web platform is much better and more modern.

Overall it has been a good experience with very little difficulties in user management. I would recommend the software to other resorts without hesitation.

The booking System is very user friendly for my front office staff as well as the online booking system which is very user friendly for my guests.

The guest search engine could be improved to be more specific

The system is good for small independent hotels, It serves the daily needs of reservations, front office and housekeeping and accounting.

Dashboard has an easy to use format and everything you need in one place.

The reporting does not support easy revenue management and analysis.Semper channel manager only connects with limited otas, which is restrictive.

The system is user Friendly.

The online integrations make my front desk duties very easy.

There is nothing to change at the moment. The support staff ([sensitive content hidden]) is always available to assist.

easy to make new bookings and keep up to date with availability.

Version 8 is easy to use. Great value for money

The new semper is a bit different from the older version.

We use it daily. Quick functioning and easy to view

The search function does not display all reservations searched for in that name

Semper booking system covers all aspects of what is required in the hospitality industry. the software is stable and reliable at all times.

very accurate! it keeps track of all booking information. semper consultants are always there to assist.

nothing that i like the least about semper booking system

Helpful and polite team.

Automatically emailing corrospondence documents.

Unable to generate the Excel sheet for the daily sales report.

Semper is cloud based, you can use it anywhere.

Semper has glitches or is offline that creates issues

That I can retrace anything even if it is a simple void

The POS system is most impactful as waiters use it most. I love the fact that I can retrace anything.

I cant split my order slips like drinks or kitchen. System sees an order slip as one unit, I would like it if I could separate my bar orders and my kitchen orders