Snapfix

RATING:

4.72

(61)

What is Snapfix?

Snapfix is a mobile and web-based platform that uses photos, videos, messages and traffic lights to keep teams organised. With Snapfix, team members can instantly capture and report issues or faults, assign the tasks to appropriate personnel internally and gain full visibility into the progress of getting that problem fixed. It uses a simple traffic light system, allowing supervisors to see whether a task is in the red category (not started), ye...

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How much doesSnapfix Cost?

Price starts from $99.00 per month

FREE TRIAL VERSION: All Snapfix features for you to try for 7 days PROFESSIONAL: $999 (annual billing) or $99 (monthly billing) - unlimited ... read more

Free trial: available

Free version: available

What Features doesSnapfix offer?

Top Snapfix features and user ratings for each are:

Maintenance Management

4.8

(8)

Inspection Management

4.8

(20)

Preventive Maintenance

4.7

(35)

Mobile Access

5.0

(28)

Reporting/Analytics

4.5

(28)

Predictive Maintenance

4.7

(17)

Scheduling

4.5

(25)

Work Order Management

4.7

(20)

Inventory Management

4.2

(10)

Asset Tracking

4.5

(15)

Compliance Management

4.7

(9)

Billing & Invoicing

4.4

(9)

Calibration Management

4.6

(8)

Employee Management

4.7

(7)

What Deployment Options doesSnapfix offer?

Snapfix offers the following deployment options:

Cloud, SaaS, Web-Based
Windows (Desktop)
Chromebook (Desktop)
iPhone (Mobile)
Mac (Desktop)
Android (Mobile)
iPad (Mobile)

Snapfix does not offer:

Linux (Desktop)
Windows (On-Premise)
Linux (On-Premise)

Snapfix Reviews

Overall Rating

4.72

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Snapfix

1 - 5 of 55 Reviews

Adrian

1,001-5,000 employees

Facilities Services

Review Source: Capterra

Reviewed September 2021

Great product

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

4.0

FUNCTIONALITY

4.0

Positive experience so far and the software has good potential to support my business needs in multiple ways going forward.

PROS

The snapfix software is very simple and easy to use. The process is straightforward and the end results are clear and concise

CONS

No negatives so far as i have am only using it for a number of weeks.

Reason for choosing Snapfix

It delivered the product i wanted more specifically

Declan

51-200 employees

Hospitality

Less than 12 months

Review Source: Capterra

Reviewed September 2021

Snapfix @ Tallaght Cross Hotel

OVERALL RATING

4.0

EASE OF USE

4.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

4.0

Very Positive, we were surprised how well some of our housekeeping and maintenance team engaged with the app (technology) and they feel it has been a great assistance to them.

PROS

Retaining Historic Data / Issues for Hotel Bedrooms and/or facilities throughout the property has been very beneficial. We can view trends that are occurring and track problems. Maintenance can review the problems, by location and/or category, and plan accordingly. Fire Walk application is very helpful, and removes the need for a separate app.

CONS

We haven't adequately used all of the features, including uploading essential Health & Safety Service/Maintenance plans to the app.

Reason for choosing Snapfix

I remembered [SENSITIVE CONTENT] presentation at IHF meeting and with a previous Hotel Group. I heard good reports from other users.

Reasons for switching to Snapfix

Required a Maintenance App, and we were able to combine Fire Walks and Maintenance by using Snapfix

Vendor Response

Hi Declan, thank you so much for leaving such a positive and detailed review! We're delighted to hear how easily the housekeeping and maintenance teams have adopted Snapfix.

Replied April 2022

Fidelma

51-200 employees

Hospitality

Less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Reviewed June 2021

Hotel Maintenance

OVERALL RATING

3.0

EASE OF USE

4.0

VALUE FOR MONEY

4.0

CUSTOMER SUPPORT

4.0

FUNCTIONALITY

4.0

PROS

Easy to use. Traffic light system. Pictures explain a thousand words.

CONS

Maybe add a priority feature - Urgent, not urgent, routine.....

İbrahim Enes

5,001-10,000 employees

Defense & Space

Less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed November 2022

Nice business management tool

OVERALL RATING

4.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

3.0

FUNCTIONALITY

5.0

PROS

Easy to use graphical user interface, satisfying number of tools

CONS

Can be expanded to use for complicated project design.

Rishnoor

51-200 employees

Hospitality

More than 2 years

Review Source: Capterra

Reviewed September 2021

The best facilities management system

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

We adopted Snapfix when it was still in its infancy, I believe we were their second customer, from the very first interaction we had with the [SENSITIVE CONTENT], he was open to feedback, was keen to develop Snapfix in a manner that at its core it remained simple and effective and Snapfix delivers on that promise. It is easy to use, hence ease to adopt, team members do not require any more than 5 mins training as it is very similar to whatsapp in its functionality, it also breaks the language barrier as issues are being reported using photos. Snapfix enhanced our maintenance team productivity by approx. 30% and made it easy for non-facilities executive management to manager and monitor the facilities/maintenance department.

PROS

Easy to install Easy to use Minimal training required for team members Fair pricing Most importantly very effective, efficient, friendly and professional customer service

CONS

It can take a number of minutes to download reports from the mobile app.

Reason for choosing Snapfix

Ease of use Minimal training required Fair pricing Excellent customer service Easy to report issues and monitor completion

Vendor Response

Hi Rishnoor, thanks for taking the time to share your feedback with us. At Snapfix, we put the customer at the heart of everything we do and it's customers like you that have made what Snapfix is today.

Replied April 2022