Positive experience so far and the software has good potential to support my business needs in multiple ways going forward.

The snapfix software is very simple and easy to use. The process is straightforward and the end results are clear and concise

No negatives so far as i have am only using it for a number of weeks.

Very Positive, we were surprised how well some of our housekeeping and maintenance team engaged with the app (technology) and they feel it has been a great assistance to them.

Retaining Historic Data / Issues for Hotel Bedrooms and/or facilities throughout the property has been very beneficial. We can view trends that are occurring and track problems. Maintenance can review the problems, by location and/or category, and plan accordingly. Fire Walk application is very helpful, and removes the need for a separate app.

We haven't adequately used all of the features, including uploading essential Health & Safety Service/Maintenance plans to the app.

Easy to use. Traffic light system. Pictures explain a thousand words.

Maybe add a priority feature - Urgent, not urgent, routine.....

We adopted Snapfix when it was still in its infancy, I believe we were their second customer, from the very first interaction we had with the [SENSITIVE CONTENT], he was open to feedback, was keen to develop Snapfix in a manner that at its core it remained simple and effective and Snapfix delivers on that promise. It is easy to use, hence ease to adopt, team members do not require any more than 5 mins training as it is very similar to whatsapp in its functionality, it also breaks the language barrier as issues are being reported using photos. Snapfix enhanced our maintenance team productivity by approx. 30% and made it easy for non-facilities executive management to manager and monitor the facilities/maintenance department.

Easy to install Easy to use Minimal training required for team members Fair pricing Most importantly very effective, efficient, friendly and professional customer service

It can take a number of minutes to download reports from the mobile app.

Snapfix has allowed us to report and track any maintenance issues that arise easily and efficiently. It is a platform to track regular planned maintenance and annual servicing reminders. You can also use it for daily fire walks, monthly fire compliance checks and annual reporting to the fire officer when needed.

Easy to use and implement Multiple uses such as: Tracking Maintenance, Reporting Issues, Fire Compliance, Health and Safety Compliance, Touch Point Cleaning Great support structure from the team in Snapfix

The app has become much more user friendly in the time since I first started using it. Great continuing development to make it practical.

The customer service has been fantastic.

I like the ease of setup, deployment and use of this product. The fact that it can be used on a smartphone, tablet or PC makes it easy for all to use.

There are a few features that I know they are working on which will improve this product.

its a useful tool no messing with paper work updates as you mark done, all users are in formed to what's happening

its good , pdf can be emailed / printed of work completed, multi users all can see jobs / repairs that need doing

It always asks for a gprs location.

From the beginning of my experience with Snapfix to now I cannot fault anything. I have been dealing with [SENSITIVE CONTENT] who is an absolute delight to deal with. She is patient with explaining things and efficient with any requests I have for her. The app itself is completely user-friendly which makes it a lot easier and saves so much time especially when you work in a large property with a lot of staff.

The software is user friendly and instant which is great when you have a large team with access to the app in different departments. it doesn't disrupt the working day as it takes minutes (sometimes seconds) to use.

I can't seem to permanently delete past users.

Couldn't recommend Snapfix more! Saves us hours of administration everyday and nothing slips through the cracks! Really intuitive interface so didn't even have to train our staff

Simple to use but yet comprehensive. Everything you need and accessible to all staff no matter their technical proficiency.

Nothing, very happy with everything.

Right out of the box I am impressed with how easy it is to use I had no trouble getting it set up and up and running right away.

I like it because it has drastically simplified my maintenance job and helped me stay organized efficiently.

I would love to have the option to automatically schedule recurring tasks, like regular inspections, instead of having to manually set them each time.

Hazards find them fix them, paint jobs ,

easy to use take a photo as you are passing , send to correct department you can set time limits view progress like having a personal PR

at the start it was slow until bugs got sorted, but you had good support

Brilliand and easy and clear to use

Very Ease of use great editing tools and straightforward operating

Hard to say because anything we didnt like got changed and now we love

Very positive experience from the outset. For our fire walks it is an invaluable tool. The maintenance tasks have allowed us to streamline where maintenance issues are logged and avoid any issues been missed

We have been using Snapfix for almost a year. Initially we used it for our daily fire checks/walls but have since expanded its to include maintenance tasks and covid cleaning monitoring. Installation is very straightforward and the Snapfix team is on hand every step of the way

The only con is a recurring issue with our fire check daily tasks nit loading periodically. Issue is usually resolved quickly by Cistome success .

Very good experience for all users.

A really good facilities tool. All reactive work is easily logged now and followed up. Planned preventive maintenance is scheduled and completed within time. Asset management feature is great for large sites.

Limited characters for texts message. When it is used on the PC the interface is not as good as the phone.

Easy to use graphical user interface, satisfying number of tools

Can be expanded to use for complicated project design.

Very happy with our overall experience with Snapfix

What I like most is that it allows all users in the organisation to see the list of outstanding maintenance items which prevents mulitiple reports of the same issue. It also allows management to track the efficiency of the teams rectifying of maintenance issues. It is simple to use and removes a number of steps from the od process of maintenance issue reporting.

There is nothing I like least about the software

Its an amazing tool. Should link with Property management system opera

Easy and can complete the task quick. It also got web access to control and check the status of the task

Battery drains in mobile if software runs full time