storEDGE Software


 

storEDGE management software allows users to manage multiple storage facilities within one system and choose which functions their employees can access. This system integrates with gate software, insurance providers and accounting information.

Users can track delinquent tenants and generate adjustable tax rates, facility specials, and ad hoc invoice. They also receive software updates as they are released so they can continue to run their facilities without any downtime.

With the wonder search feature, users can type in a unit number, note, task item, name, or phone number to locate data within the system.

Each tenant’s profile contains action items, contact notes, billing history and rental history, while the task list allows users to track and assign to-do items in one centralized place.

 

storEDGE - Dashboard
 
  • storEDGE - Dashboard
    Dashboard
  • storEDGE - Facility map
    Facility map
  • storEDGE - Instant move-ins
    Instant move-ins
  • storEDGE - Tenant & unit info
    Tenant & unit info
  • storEDGE - SMS Capabilities
    SMS Capabilities
  • storEDGE - Quick Payments
    Quick Payments
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

115 Reviews of storEDGE

 

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Software Advice Reviews (8)
More Reviews (107)

Showing 1-8 of 8

Wally from Uncle Johns RV Park and Mini Storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Great to keep track of the different Profit Centers and post them into Quick Books.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall I have been very satisfied with the customer service and the product. I recommend it.

Pros

I have an RV Park with Self Storage. Essentially two different business. I needed a program that could separate the revenue by profit center. This program has worked without any hassle at all.

Review Source
 
 

Kristen from AAA Self Storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Good everyday management software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

would recommend for any size units

Pros

Easy to use for move-in, move out and everyday maintenance. Customer service is excellent and quick.

Cons

Some things aren't obvious or intuitive. Many things require a call to customer service for assistance

 
 

Kristen from Aaa self storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Storedge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Need help with web page user friendliness. Other storage franchise software is leading in the customer user friendliness in my assessment.

Pros

Great service. Quick updates. Lots of features. Nice management summaries and other reports. Would love if it could include some transaction links to bank accounts to replace quick books completely.

Cons

Needs a little more flexibility to help trailor web pages to the uses. Falling a little bit behind in rental customer user friendliness. E.g. Grouping of units. Would like indoor, outdoor, climate. But groupings seem to float by size. E.g. The map feature doesn't allow text orientation adjustments. I. Fact it defaults to cross unit/cell short-wise so can't read unit numbers until fully zoomed.

 
 

Stephen from SIlvers Plumbing & Mechanical, Inc.
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product for the money. Gives you absolutely everything you need to run your operation in one place.

Pros

One stop shop

Cons

nothing

 
 

Jim from Aaa self storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Very professional customer and manager interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very good system. Very fool proof. Good reports. Professional appearance. Very responsive customer service. Friendly knowledgeable customer service from headquarters. Not overseas.

Pros

Ease of use and fully integrated operation.

Cons

The specific gate hardware required and no way to shut off code entry by customers if you don't have a compatible solution. Big oversight.

 
 

Rachael from The Storage Bin
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

storEdge Review

Ease-of-use

Functionality

Product Quality

Customer Support

The majority of my experiences with this software have been really good.

Pros

I like how easy it is to use, I also really like the fact that they record and store any phone calls that were made. It's nice to have a history of that to go back to when needed.

Cons

I don't like that you can't enter a date when entering a payment. Sometimes we receive payments on time, but they do not get entered until another day due to certain circumstances. I would like the option to enter the correct date that the payment was actually received and not necessarily when it was entered.

Advice to Others

Not that I can think of

 
 

Kristen Goran from Aaa self storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Storesge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software is easy enough to use not has a few quirks and is sometimes unintuitive. Small things like how to enter more than one email for a single customer. And the. Offset issue is that it doesn't work with our gate software system linear controller.

Pros

Ease of doing the basics. The communication pieces. The customer service

Cons

That it doesn't work with our gate.

Advice to Others

Good for large facilities and those using a manager to enter the info.

 
 

Jeremy from Midwest Mini Storage
Specialty: Self-Storage

January 2016

January 2016

Nice User Friendly Software, easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

So far I've found out the reports have been a very nice feature. It gives great snap shots of what's going on.

Likes Least

Changing things once they are in can prove to be very difficult. A lot of info to process when you get started

Recommendations

I haven't really used the program long enough to start giving others advice on using it.

 
 
 
Showing 1-20 of 107

Brandi from Celebrate Self Storage

November 2017

November 2017

Works well and they seem to be improving it often.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Most of it's easy to use, nice to be able to use it as mobile. Nice Dashboard to see what's going on when you log in to use it.

Cons

Kind of complicated for more advanced things. Some basic features that would make storage management run smoother are missing or they have yet to implement them. An example: A tenant with 2 accounts and 2 different units needing to be combined as 1 tenant with both units must be completely moved out of one unit and moved into it under whichever account you want to use, this also changes the history line on payments etc. (Having 2 accounts for the same person in the first place is your own clerical error)

Also would like more flexibility on late fees etc.

Review Source: Capterra
 


November 2017

November 2017

Easy to use and effective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Pros

Pretty idiot-proof for most users. Makes automation easy, especially when working off-site. It's easy to print or send reports.

Cons

No calendar integrations for mobile users. I sometimes have to look up how to accomplish small tasks. Reports could be improved.

Review Source: Capterra
 

Robin from EXTRA SELF STORAGE - MAGALIA

November 2017

November 2017

I really like the ease of use with this product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a connected company, the software makes it easy to make sure that all facilities are on the same page. Reports are easy to read.

Pros

The product is easy to navigate, screens are easy to read. Payment processing is very simple and easy to follow. Renting units is a breeze.

Cons

The help window can be a bit difficult to use. Some questions are never answered. Sometimes you get incorrect information if you do not list your catagorie specifically.

Review Source: Capterra
 

Robert from Extra Self Storage
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Good, on the way to great storage software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Enhanced communication abilities with tenants in the form of SMS messaging, enhanced auction-sales experience for both buyers and the facility manager. Enhanced lead tracking and rental promotion options.

Pros

I LOVE the ability to send SMS messages to tenants, confirm that tenants have read & opened our e-mails, and record phone calls for quality assurance and general information. The software is great about taking the long-hand math and guesswork out of pro-rating tenants, figuring out transfers, etc. The promos feature is great and allows for the user to set up a variety of rental promotions that you can use at time of move-in or even for existing customers. Finally, the auction sales interface is awesome!

Cons

I would hope in the future the ability to e-mail a tenant directly from the software will be implemented. I also look forward to improved print-batching functionality. If a tenant does not have an alternate contact ( which CA requires that IF a tenant has an alternate a legal notice must be sent to them as well. ) then a letter for the non-existent alternate contact should not be generated.

Review Source: Capterra
 

Stacia from CameronButcher
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Storedge has been user-friendly and very helpful to the management of our storage units.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ability to look up units by tenant name or by unit name, as well as the ability to upload tenant documents.

Cons

The home interface could be more user-friendly; in addition, it is hard to find the contact information of the storage unit business itself.

Review Source: Capterra
 

Erik from 1st ave storage and u-haul

November 2017

November 2017

Essentially the software does exactly what they advertise that it does.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

VERY easy and simplified interface. the software flows and makes it easy to figure out how to do something even if you're brand new to the program.

Cons

It needs a few more functions to make it perfect. for example, if you could link a work email to the storEDGE program instaed our microsoft outlook, Also a way to attach paperwork or notifications to group or mass emails from the storEDGE software, additionally, if it automatically auto filled out names and dates and prices to personalize t letter for each customer.

Review Source: Capterra
 


November 2017

November 2017

easy implementation, easy to learn, and easy to get support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

having online access makes it easy to view our data from anywhere. it was very easy to train others to use as well.

Cons

Missing a few features that would be helpful, like being able to customize more reports and add and edit more forms more easily.

Review Source: Capterra
 

Jessica from All Climate Self Storage

November 2017

November 2017

Was hard to get use to at first, navigation can be confusing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Software looks very professional, I like the easy switches from store locations, and I also like that it gives us "tasks", helps me stay on track & organized!

Cons

Not being able to change the price on just a certain unit is frustrating! And the "writeoff" feature should be easier!

Review Source: Capterra
 

Julie from HAN Capital Group
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great for what I need it for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Much easier to use that prior software. Simple and to the point. Has never crashed.

Pros

Easy to use. Plain language that is understandable. Not a lot of unfamiliar jargon. I use the reports and they're all in one place.

Review Source: Capterra
 

Maribel from Affordable Family Storage

November 2017

November 2017

Storedge is very easy to use and the customer service is wonderful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The task list bar is what I like the most about this software. It's my own to do list and it makes my job easier.

Cons

What I like least about the software is not being able to give someone an estimated total of what they would be paying per month without actually going through the move in process.

Review Source: Capterra
 

deborah from buffalo south storage

November 2017

November 2017

good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has made management of the storage easier

Pros

auto billing is very handy the auto posting is a nice feature and the late charged automatically done is wonderful

Cons

trying to correct a mistake with a credit card can be a night mare you have to call to correct an error

Review Source: Capterra
 

Carrie from Central Storage
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

StorEDGE has been very easy to use and their customer service is great, very quick to respond.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is simple to use, you can change it to work for your particular business. The customer service is always knowledgeable and easy to reach.

Cons

The storage unit map is not super user friendly. You always have to zoom out and it never shows the complete property at one time.

Review Source: Capterra
 

Stephanie from Extra Self Storage

November 2017

November 2017

There are a lot of glitches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The late fees are easier to process. I like very much that we can text the tenants now. I like the close of day now. It is a lot easier to do the deposits and I'm secure that they are correct.

Cons

The glitches. Lots of glitches. It is very hard to fix mistakes made. We have to doctor the closings because sometimes its the only way to fix it.

Review Source: Capterra
 

Tammy from Affordable Family Storge
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Still getting use to the software, customer support has been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Texting our customers!

Pros

The dashboard & reports are easy to read & informative at quick glance. Questions, concerns or problems are generally resolved in 24 hrs or less.

Cons

No prorate rates published prior to move in screen, it would be ideal to add to the "filtered units by group report"

Review Source: Capterra
 


November 2017

November 2017

Great team that has built a great program, but still has some bugs to work out.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to go completely paperless. It saves time due to the ease of use.

Pros

The software is very easy to use, I like the ease of moving customers in and out as well as transferring customers. the reports are great and easy to use, and I like that we are able to do everything completely paperless.

Cons

The few bugs that haven't been worked out such as the ability to give refunds via credit cards doesn't work and it doesn't let me delete refund requests

Review Source: Capterra
 

Ciera from Constitution Place Self Storage

November 2017

November 2017

StorEDGE is an amazing software. It's easy to use but offers a variety of features!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how easy the system is to use. Not only that, but it is aesthetically pleasing as well. It's clearly on trend and looks up to date. I like how simple it is to navigate through the tasks bar and to find tenant information. On top of all of that, customer service is ALWAYS AMAZING. They are knowledgeable and if they do not know that answer right away, they are quick to find someone who does. I have never had a poor experience with customer service. They are kinda, respectful, patient, and overall wonderful people I enjoy asking for help whenever I need it. They made the transition into my current position as smooth as possible. I simply cannot rave about the customer service enough.

Cons

I know they are working on it right now, but the biggest lacking I can find is not having the ability to email our tenants mass custom emails. We have to create an email list ( which the system allows us to do) but then use a third party website to send mass emails to update tentants. I hope this features comes soon.

Review Source: Capterra
 

Carissa from Davis Self Storage and RV

November 2017

November 2017

Customer support at Storedge is amazing they are always so patient and kind.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's all web-based making it easy to log in from anywhere and since I can upload customer documents i don't have paper files to maintain.

Cons

I feel that a demo with storedge over certain features would be helpful in the training process. I know there is a help section that has a lot of information however I still have a hard time with implementing certain features.

Review Source: Capterra
 

Teri from Texas Mega Storage

November 2017

November 2017

So far it has been a pretty good experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of mobility between screens is nice. Close of day is very easy which is also nice. So far I like just about everything with the new software.

Cons

So far only thing has been during switch over it did not import any second numbers names or drivers license any of that info. So having to add all the info to every account is a pain but once done should be a breeze!

Review Source: Capterra
 

Michael from Iron Harbor Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

The transition to StorEdge has been great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tremendous cost and time savings related to everything from managing the customer experience to the operating metrics.

Pros

Great integrated capabilities: Price management, pay on line, mail house and excellent document management. It is extremely simple to manage the day to day operations and the reports are excellent.

Cons

The on-line help could be better. There is a ton of on-line documentation but it doesn't always address all the issues. However the telephone phone support is excellent.

Review Source: Capterra
 

Mary from The Storage Mall

October 2017

October 2017

Overall good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

SMS text

Pros

The support team was incredibly helpful for the switch over! We love the ability to text customer and that emails are saved right in each account. The ability to upload documents to the account is very handy.

Cons

Some parts of the software are set up logically but not from the stand point of a property manager. For a multi location company the reporting is very time consuming as you have to switch from location to location then go through the entire process of pulling each report. For all business summaries there is no way of totaling all locations.

Review Source: Capterra