storEDGE Software


 

storEDGE management software allows users to manage multiple storage facilities within one system and choose which functions their employees can access. This system integrates with gate software, insurance providers and accounting information.

Users can track delinquent tenants and generate adjustable tax rates, facility specials, and ad hoc invoice. They also receive software updates as they are released so they can continue to run their facilities without any downtime.

With the wonder search feature, users can type in a unit number, note, task item, name, or phone number to locate data within the system.

Each tenant’s profile contains action items, contact notes, billing history and rental history, while the task list allows users to track and assign to-do items in one centralized place.

 

storEDGE - Dashboard
 
  • storEDGE - Dashboard
    Dashboard
  • storEDGE - Facility map
    Facility map
  • storEDGE - Instant move-ins
    Instant move-ins
  • storEDGE - Tenant & unit info
    Tenant & unit info
  • storEDGE - SMS Capabilities
    SMS Capabilities
  • storEDGE - Quick Payments
    Quick Payments
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

96 Reviews of storEDGE

 

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Software Advice Reviews (7)
More Reviews (89)

Showing 1-7 of 7

Kristen from AAA Self Storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Good everyday management software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

would recommend for any size units

Pros

Easy to use for move-in, move out and everyday maintenance. Customer service is excellent and quick.

Cons

Some things aren't obvious or intuitive. Many things require a call to customer service for assistance

 
 

Kristen from Aaa self storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Storedge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Need help with web page user friendliness. Other storage franchise software is leading in the customer user friendliness in my assessment.

Pros

Great service. Quick updates. Lots of features. Nice management summaries and other reports. Would love if it could include some transaction links to bank accounts to replace quick books completely.

Cons

Needs a little more flexibility to help trailor web pages to the uses. Falling a little bit behind in rental customer user friendliness. E.g. Grouping of units. Would like indoor, outdoor, climate. But groupings seem to float by size. E.g. The map feature doesn't allow text orientation adjustments. I. Fact it defaults to cross unit/cell short-wise so can't read unit numbers until fully zoomed.

 
 

Stephen from SIlvers Plumbing & Mechanical, Inc.
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product for the money. Gives you absolutely everything you need to run your operation in one place.

Pros

One stop shop

Cons

nothing

 
 

Jim from Aaa self storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Very professional customer and manager interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very good system. Very fool proof. Good reports. Professional appearance. Very responsive customer service. Friendly knowledgeable customer service from headquarters. Not overseas.

Pros

Ease of use and fully integrated operation.

Cons

The specific gate hardware required and no way to shut off code entry by customers if you don't have a compatible solution. Big oversight.

 
 

Rachael from The Storage Bin
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

storEdge Review

Ease-of-use

Functionality

Product Quality

Customer Support

The majority of my experiences with this software have been really good.

Pros

I like how easy it is to use, I also really like the fact that they record and store any phone calls that were made. It's nice to have a history of that to go back to when needed.

Cons

I don't like that you can't enter a date when entering a payment. Sometimes we receive payments on time, but they do not get entered until another day due to certain circumstances. I would like the option to enter the correct date that the payment was actually received and not necessarily when it was entered.

Advice to Others

Not that I can think of

 
 

Kristen Goran from Aaa self storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Storesge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software is easy enough to use not has a few quirks and is sometimes unintuitive. Small things like how to enter more than one email for a single customer. And the. Offset issue is that it doesn't work with our gate software system linear controller.

Pros

Ease of doing the basics. The communication pieces. The customer service

Cons

That it doesn't work with our gate.

Advice to Others

Good for large facilities and those using a manager to enter the info.

 
 

Jeremy from Midwest Mini Storage
Specialty: Self-Storage

January 2016

January 2016

Nice User Friendly Software, easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

So far I've found out the reports have been a very nice feature. It gives great snap shots of what's going on.

Likes Least

Changing things once they are in can prove to be very difficult. A lot of info to process when you get started

Recommendations

I haven't really used the program long enough to start giving others advice on using it.

 
 
 
Showing 1-20 of 89

robin from a-american self storage

August 2017

August 2017

just learning it but so far really like it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

how quick it is customers are in and out and that is what they want and we are here to make our customers happy!

Pros

the simplicity of the overall program, moving in a new tenant is super easy, checking on a tenant, adding new information, it's all pretty quick and easy once you learn how it's done!

Cons

really do not have any as i'm just learning it, so far everything, once i was shown how to do it comes very easy.

Source: Capterra
 

Penny from Columbia Storage-Bordentown

July 2017

July 2017

storEDGE has been a breeze using. I highly recommend this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of being able to see and find all that I need on the "dash" and the developers are always available to listen to our ideas, as it is us managers who use the software daily.

Cons

I can't think of any con's to tell you the truth. Using this software has been a pleasure. Like I said, if we think of any new feature, just tell a developer and it won't be too long until it is rolled out.

Source: Capterra
 

Chelsea from Extra Self Storage
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Transitions can be exciting and stressful, but the StorEdge experience has left me without concern!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are a lot of great little features that really make an impact. Many of the rent courtesy notices, late reminders, auto pay withdrawals and even most late fees are automated which frees up a lot of time enabling management staff to focus on other business necessities. I think the best aspect is that StorEdge offers so many great amenities that can be tailored to each individual business based on their needs so you're not forced to use a default setting.

Pros

It's honestly a composition of little features that make the job easier. I LOVE that StorEdge allows you to see if a tenant has opened/read an email notification that has been sent; much like a read receipt. Additionally, the online payment and account management feature has been a fantastic new option that both myself and my customers enjoy. The online payment feature has allowed tenants to update and manage their auto pay settings as well. This is a wonderful amenity for customers because they're not forced to take the time out of their busy schedules to make it by during office hours, they can manage and update their payment preferences at their convenience. It's also fantastic how automated many tasks are such as emails, SMS notifications, auto pay withdrawals and most late fees. None of those even require the click of a button to execute the task, which enables the management staff to focus on other business necessities. The StorEdge program allows you to customize and tailor the features to your business! Not having to remember to post date payments after a bank deposit is amazing! StorEdge will automatically take any payments made after your "close of day" bank deposit report and add them to the next deposit cycle. Last but not least, if you're ever feeling lost, StorEdge support staff is always quick to respond and happy to help find a solution to your inquiry.

Cons

Please note that the following statements are more like suggestions than complaints: It would be great to add a very obvious way to "flag" an account. For example "don't accept checks", do not rent to", etc. There already is a place to note it, but a more conspicuous notification would be quite helpful since there are multiple staff members operating the software in one office. The only other suggestion I have is in regards to the sale/auction process. It would be great if there was a way to type in the description of items being sold rather than hand writing it on the notice of sale. The second observation is by no means an issue, I just feel it would look cleaner if the items listed for sale came out printed on the document.

Source: Capterra
 

ROBIN from EXTRA SELF STORAGE - MAGALIA
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

This is a new software for our company. So I am still in the learning process but I do like it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The simplistic format is great for users that don't particularly speak "computer". The page layout is nice, easy to read and follow.

Pros

The general account page makes it easy to navigate through a tenants account and ledger. The payment processing screen is very simple. I like the way unit sizes/types are grouped together. Rate increases are very easy and smooth to implement. I do like the availabilty of online bill pay for our customers, although my facility is in Northern California and few are using it at this point.

Cons

I am not a fan of the auction system. I think it was made a bit too complex. I know that you really rely on your help videos to answer questions, but unless you are really specific, sometimes you don't get the answer you are looking for, let alone a question that pertains to your needs. So that does take a bit of research on the users part, but I am learning. I think overall it is a good product, but will definitely take time to learn.

Source: Capterra
 

nicole from Attic Mini Storage

July 2017

July 2017

Overall its a great product with online access for customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We really enjoy the online access for customers that allows them to make payments without having to call or come in, the printable facility maps have been helpful as well.

Cons

Missing a few features like being able to add additional units to current customers or reserve units that have move out notices.

Source: Capterra
 

Michael from Byrds Mini Storage

July 2017

July 2017

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lots

Pros

Ease of use getting new tenants in. Taking payments is fast. Printing reports makes easy to spot errors and correct them quickly

Cons

To many updates it's hard tog keep track of what they are changing. I wish for a faster response time to trouble tickets on weekends

Source: Capterra
 

Kim from Extra Self Storage

June 2017

June 2017

Overall very user friendly after a few days of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy move ins and outs. Notes are easy to read for each tenant. I like how you can take a payment for each individual unit.

Cons

Would like tenants name to auto populate on the payment screen. The tutorials are a little fast so had to watch several times.

Source: Capterra
 

Randall from Columbia Storage Group

February 2017

February 2017

Loving the software so far..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Storedge keeps getting better and better... Looking forward to the improvements and upgrades in the future.

Source: Capterra
 

Analicia from Neighborhood storage solutions

January 2017

January 2017

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is easy and functional to use. Customer support is always very helpful! Very pleased with everything

Source: Capterra
 

Penny from Columbia Storage Group- Bordentown/Jobstown

January 2017

January 2017

storEDGE is all that and more

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using storEDGE since June of 2016. The ease of locating the reports is wonderful. Moving tenants in and seeing their account and the entire history is all put together very nicely. The one thing that I also am enjoying is their customer service, and the fact that they listen to our ideas.

Pros

Being able to see a tenants entire history and everything that goes along with a particular tenant. Payment history, tenant notes.

Cons

I wish for the ability to add a note to the tenants account from the past due page. I can view notes but would love to be able to add new note.

Source: Capterra
 

Baron from O'Connor Self Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Up front and easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Storedge makes it really simple to see where my facility at any given time. I can see all my delinquents, my percentage occupied, who has been contacted, etc., all from the front page. What makes it even better is that I can see all of that information from any device that has access to the internet. Since the entire platform is web based, I can even charge payments remotely and update gate codes, if necessary. The only hiccup was during the transition, where payments were going to my old software. I do not know if anyone out there has a great checklist or process for transitioning software platforms, but there always seems to be SOMETHING that goes wrong. Storedge is easy to get a hold of and the software is straight forward to use. I particularly like that all communication is easily monitored between management and tenants using the software and that you can mark units as needing to be cleaned or repaired. All in all, it was a good switch.

Pros

Ease of use, functionality, ease of access

Cons

not so mobile friendly. transition to the software was not seamless.

Advice to Others

talk to as many people as possible about creating a checklist for transitioning software.

Source: Capterra
 

Michael from Byrds Mini Storage

January 2017

January 2017

Awesome management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use it all the time and I love it. Easy to use. Easy to learn. They keep adding new features that make it better

Source: Capterra
 

Rich from Columbia Storage Group
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great start!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great small company that is growing fast! Quick to resolve,fix or improve their software! Would recommend it to anyone from 1-500 locations

Pros

Ease of use

Cons

Need to fix the smaller problems

Advice to Others

Many things reach out if you want to know.

Source: Capterra
 

Devon from Columbia Storage Group
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

StorEdge Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

few issues here and there but the customer support addresses in a timely manner, very easy to use software and navigation easily adaptable

Source: Capterra
 

Melissa from 10 Federal Storage
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

CANT WAIT TO SEE MORE UPDATES

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

StorEdge is super user-friendly and customer support is amazing for the issues that you can't resolve on your own. Seeing all the updates just makes us more excited about what improvements are heading our way in 2017!

Pros

USER-FRIENDLY

Cons

NO AVAILABILITY OF A ONE TIME LETTER/NOTICE DELIVERY

Advice to Others

GREAT JOB!

Source: Capterra
 

Jonathan from A-Key Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Love the software and the ability to get in touch with support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When we first started, we were running Storage Commander for our 2 facilities. There were a lot of hang-ups we were having, so when we bought a third site, we new we needed a change. We tried StorEdge out for the new site and quickly realized that it was everything we wanted. With the promise of a facility map and other changes (which have been made and they are sweet!) We switched over a total of 3 sites and 700+ units to StorEdge with hardly any snags. We are very pleased with the software and the developers who are constantly looking for new ways to improve and make the interface more all-inclusive and user friendly. Thank you for always listening, looking for solutions to any problem that comes up, and having a kick-butt team!

Pros

Ease of use, functionality, switching between facilities, corporate wide reports and numbers, online renter's portal, and integration

Advice to Others

More customized answers on "how did you hear about us?" "reason for closing reservation" "reason of move out" for more customer data.

Source: Capterra
 

Jodi from Bella Vista Storage

November 2016

November 2016

Overall its pretty good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have had some problems along the way, but the customer support is usually good to work with. Lidia has been a huge help when ever we have called. The software is fairly easy to use. There are times where the software is down for a few hours during the day, and it creates an inconvenience for us, but overall we are fairly satisfied.

Pros

We like that it is web based, and that we can usually access it from anywhere. This software is really easy to use, and it looks really nice. We also really like the setup for giving refunds when they move out. It makes it really easy becuase the software prorated it for us, and we can either credit back to their credit card, or send a check. We also like that you are continually working on it to make it better.

Cons

There have been times when the software has shut down for a few hours during the day. It makes it hard because when it is web based like that and the website is down, we have no way to help our customers when they come in. Also there have been some glitches were it will randomly change a customer's rate up or down, it confuses both us, and our customers.

Source: Capterra
 

Ryan from Columbia Storage Group

November 2016

November 2016

StorEdge Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is a great software to use. It is very user friendly and our staff was able to navigate through it pretty quickly. Customer support is always available to help with any problems that come up.

Source: Capterra
 

Rex from Waukee Storage Masters

November 2016

November 2016

Great Service. Getting Better Every day!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service is great. Easy to access and easy to deal with. Software is packed full of features that admittedly take a little bit of time to learn - those things beyond the basics that is.

Source: Capterra
 

LYNDA from FIVE STAR STORAGE
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Some Great Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The best part of this software is the Dash Board. You can see all of your statistics at a glance. We have always had great customer service, with fast response time, when an issue arises. StorEDGE does have some great features such as the Task List, Reports & easy move in.

Pros

Task list, Dash statistics & reports.

Cons

No Blue Moon Lease Software integration. No capability to print large maps of the property.

Source: Capterra