storEDGE Software


 

storEDGE is a cloud-based self-storage facility management software designed to assist users in managing multiple storage facilities. This system integrates with gate software, insurance providers and accounting information.

Users can track delinquent tenants and generate adjustable tax rates, facility specials, and ad hoc invoice. They also receive software updates as they are released so they can continue to run their facilities without any downtime.

With the wonder search feature, users can type in a unit number, note, task item, name, or phone number to locate data within the system. The solution automatically displays the caller information and add the lead details into the contact database when any caller calls regarding the storage facility.

Each tenant’s profile contains action items, contact notes, billing history and rental history, while the task list allows users to track and assign to-do items in one centralized place.

The solution is available on a monthly subscription basis and offers support via phone and email.

 

storEDGE - Dashboard
 
  • storEDGE - Dashboard
    Dashboard
  • storEDGE - Facility map
    Facility map
  • storEDGE - Instant move-ins
    Instant move-ins
  • storEDGE - Tenant & unit info
    Tenant & unit info
  • storEDGE - SMS Capabilities
    SMS Capabilities
  • storEDGE - Quick Payments
    Quick Payments
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

158 Reviews of storEDGE

 

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Software Advice Reviews (9)
More Reviews (149)

Showing 1-9 of 9

jian from storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

VERY SLOW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

it is user-friendly and not hard to learn, there some nice features. I only use it for 2 months so I dont have much to say about it.

Cons

VERY SLOW!!! keep crashing when there are too many people using it. If its the beginning of the month when people coming in to pay the site keeps crashing.

Review Source
 
 

Wally from Uncle Johns RV Park and Mini Storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Great to keep track of the different Profit Centers and post them into Quick Books.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall I have been very satisfied with the customer service and the product. I recommend it.

Pros

I have an RV Park with Self Storage. Essentially two different business. I needed a program that could separate the revenue by profit center. This program has worked without any hassle at all.

Review Source
 
 

Kristen from AAA Self Storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Good everyday management software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

would recommend for any size units

Pros

Easy to use for move-in, move out and everyday maintenance. Customer service is excellent and quick.

Cons

Some things aren't obvious or intuitive. Many things require a call to customer service for assistance

 
 

Kristen from Aaa self storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Storedge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Need help with web page user friendliness. Other storage franchise software is leading in the customer user friendliness in my assessment.

Pros

Great service. Quick updates. Lots of features. Nice management summaries and other reports. Would love if it could include some transaction links to bank accounts to replace quick books completely.

Cons

Needs a little more flexibility to help trailor web pages to the uses. Falling a little bit behind in rental customer user friendliness. E.g. Grouping of units. Would like indoor, outdoor, climate. But groupings seem to float by size. E.g. The map feature doesn't allow text orientation adjustments. I. Fact it defaults to cross unit/cell short-wise so can't read unit numbers until fully zoomed.

 
 

Stephen from SIlvers Plumbing & Mechanical, Inc.
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product for the money. Gives you absolutely everything you need to run your operation in one place.

Pros

One stop shop

Cons

nothing

 
 

Jim from Aaa self storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Very professional customer and manager interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very good system. Very fool proof. Good reports. Professional appearance. Very responsive customer service. Friendly knowledgeable customer service from headquarters. Not overseas.

Pros

Ease of use and fully integrated operation.

Cons

The specific gate hardware required and no way to shut off code entry by customers if you don't have a compatible solution. Big oversight.

 
 

Rachael from The Storage Bin
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

storEdge Review

Ease-of-use

Functionality

Product Quality

Customer Support

The majority of my experiences with this software have been really good.

Pros

I like how easy it is to use, I also really like the fact that they record and store any phone calls that were made. It's nice to have a history of that to go back to when needed.

Cons

I don't like that you can't enter a date when entering a payment. Sometimes we receive payments on time, but they do not get entered until another day due to certain circumstances. I would like the option to enter the correct date that the payment was actually received and not necessarily when it was entered.

Advice to Others

Not that I can think of

 
 

Kristen Goran from Aaa self storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Storesge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software is easy enough to use not has a few quirks and is sometimes unintuitive. Small things like how to enter more than one email for a single customer. And the. Offset issue is that it doesn't work with our gate software system linear controller.

Pros

Ease of doing the basics. The communication pieces. The customer service

Cons

That it doesn't work with our gate.

Advice to Others

Good for large facilities and those using a manager to enter the info.

 
 

Jeremy from Midwest Mini Storage
Specialty: Self-Storage

January 2016

January 2016

Nice User Friendly Software, easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

So far I've found out the reports have been a very nice feature. It gives great snap shots of what's going on.

Likes Least

Changing things once they are in can prove to be very difficult. A lot of info to process when you get started

Recommendations

I haven't really used the program long enough to start giving others advice on using it.

 
 
 
Showing 1-20 of 149

Melisa from Climate Self Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

It is very user friendly and an understandable software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

you can pull up past customers that no longer store with us but are back to store again.

Pros

What i like the most is that you can see everything you do, down to the time you do it. you can right notes and reports are easy to pull up.

Cons

what i like least is sometime the system goes down and our CC on file don't get charged so me have to manually do them but when the system comes back i will double charge some of them again.

Review Source: Capterra
 

Jessica from Climate Self Storage
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Easy to use and very fast costumer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Super easy to use.

Pros

More that one way to input information. Not like other software that you have to follow specific steps to do a specific task.

Cons

The least thing to like about this software is that there is no account information on the receipts that you send to costumers.

Review Source: Capterra
 

Don from Marstalls Storage

January 2018

January 2018

I started managing my fathers storage business 14 months ago. He had everything on paper.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Pros

I like that I can log in anywhere from any computer. Being web based is a great asset. I have been out of town and can still rent a locker over the phone and with an i-pad. Technical support is always very helpful and patient with my lack of computer knowledge.

Cons

I still have clients that are not easily able to set up a login and pay online. Our security deposits don't show up on the lease. Now that I have been using the software for a few months, it would be nice to have a web seminar to show me details that I might be missing.

Review Source: Capterra
 

Orville from Green Storage Plus

January 2018

January 2018

Makes all my task smooth and fast.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

The Software is easy to use and very fast making each task less time consuming. All alerts for errors are simple and to the point.

Cons

If a move out is done by mistake, there is no way to reverse it and you have to have the customer come back and redo all the paperwork.

Review Source: Capterra
 

todd from Storage

January 2018

January 2018

brand new to the self storage industry, we chose StorEdge for thier marketing capabilities

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
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Quality
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Value
Pros

The ability to reach customer service and have them fix any issues we have had in minutes is huge for us

Cons

not being able to link it to quick books, however the reports can be transferred it just takes an extra step

Review Source: Capterra
 

Francis from Superior Self Storage of Wichita, LLC

January 2018

January 2018

85% of the software works great! The other 15% is little items that should be in place but are not.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Support

Minimum training time for employees and excellent help when they need it as well as myself. This is our first storage facility and other than a few minor things that are to be expected with any software, it has made keeping track of the facility go very smoothly.

Also, the confirmed delivery and read status of email is great!

Pros

The dashboard - Makes it easy to look at metrics that matter, like move ins-outs, past due %, etc.

I love the actual layout. It makes it easy to navigate and is not cumbersome like other softwares I demoed. Main categories to the right and specific tabs are always in front of you.

Reports - There a good number of practical reports that you can run to look how the facility is doing.

Cons

Just little things that just aren't there or haven't made it to development yet. For instance, if I click on the easy, accessible button to see a tenant's current statement it does not give me an option to email it to the tenant after the pdf is generated.

I would also like the tenant notes and the unit notes to be more blatant to the user of which one you are using. It makes sense after a while, but I always have to remind my employees that both of them exist.

Review Source: Capterra
 

Jennifer from Green Storage Plus

January 2018

January 2018

storEDGE helps me run my property efficiently.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Ease of use is exceptional. Extremely management friendly software. I like that I can use the software on my iPad while on property.

Cons

I have had a handful off issues with the software "freezing" during a move in and then have to start over.

Review Source: Capterra
 

Robert from Extra Self Storage
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

I enjoy the robust features of this software, especially the ability to implement new promo packages

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Enhanced communication with tenants is a huge bonus! It also sends automatic text reminders to tenants which frees up lots of time!

Pros

Ability to text tenants, see if they receive and open our emails. I like the promo features and that they are constantly trying to improve and evolve.

Cons

I wish I could email tenants directly from the software. I also don't like the " trickle down " bugs associated with cloud based software in general.

Review Source: Capterra
 

Michelle from American Mini Storage

January 2018

January 2018

Easy-Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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I love how the Auction is set up, and the Task software and how it helps with management at the storage facility. The organized reports and accounts and units. It seems user Friendly, but with potential in getting certain needed obligations completed to keep the storage requirements on a straight path and organized.

Pros

It has a lot of potential in the making, I love the way the software looks, it isn't too complicated, but the training video make up for the help guide on storEdge, which most Storage associated sites don't provide effectively.

Cons

I just realized that from transiting from Sitelink to StorEdge, i wish they could provide a Pro-Rate Calculator for convenience use for potential customers. Also, I wish for the TASK that storage facility could conduct a specific TASK for ex: When they wish Walkthroughs to be completed per week and frequency.

Review Source: Capterra
 

Mike from A American self storage

January 2018

January 2018

it's been great working with the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Pros

putting your software on a tablet and being able to be out on the floor ,instead of being locked in my office,were i can helping my tent face to face.

Cons

needs multi language translator built in for texting and emailing... and even the contract and liens.

Review Source: Capterra
 

Rebecca from Advantage Self Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Great and effective way to run a storage facility.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

The rentals and the overall income generated by this software since we have used it has been great.

Pros

Ease of use. How easy it is to train an employee on it. How much money it is making us by the reminders, rental center, and the website.

Cons

There isn't much I dont like about it. The slow loading map can be annoying. And not being able to mark a unit as "clean".

Review Source: Capterra
 

Nikki from Empire Mini Storage

January 2018

January 2018

Easy to use and great customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The software is easy to use, and has a lot of great features. The ability to text the customers straight from our software makes its so easy. I also love all of the different reports that I have access to with the click of a button. Like any new software, it has its quirks and hiccups. The difference though is that this company has their customer support system nailed to a tee!

Review Source: Capterra
 

Doug from Smithville Self Storage

January 2018

January 2018

I think StorEdge is a pretty good company and better then then outdated software from the 90's.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Customer Support is great. They will usually get back with you very quickly. The overall layout of the software is pretty good, and the first page summarizes a lot of the activity for quick viewing. Move-in and move-out process is pretty straight forward. Automated texts and emails are also very handy. It's easy for a manager to view what the employees have done throughout the day, week, month, year with a few simple reports. Financial summary details for owner and manager are easy to access. The integration of the webpage with the software is wonderful.

Cons

I feel like StorEdge doesn't want to make improvements in certain areas of the software as requested or in a timely fashion. Close of day is an odd report that doesn't cut off and makes it more difficult for the manager to turn in paperwork to the accountant. I wish you could send out a text or email to all customers at any time without it having to be linked to billing etc. (Would like be able to notify all customers of changes at our facility - weather or construction etc.) The TASK List bar needs some work. Reminders for "increase letters" and "lien fee letters" DO NOT populate on the correct day of the month. They pop up a day or two after they should. StorEdge needs to make a calendar type system that allows reminders/tasks to pop-up when you need it, not pop up everyday until the task is completed. Example: I want to have task pop up for the customers who need a yearly billing around Dec 28th for the next year for business purposes. That can't happen with the current system.
Overall StorEdge is decent product but with certain "tweaks" it could be a great product. I'm just not sure why StorEdge/RedNova is hesitant to make the changes we have been requesting for 2+ years.

Review Source: Capterra
 

Laura from West Coast Self Storage

January 2018

January 2018

I have had storEDGE for 3 Months and its still not operating as it should.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

Going from a non web base software (SiteLink Stand Alone) to storEDGE was a huge improvement for this facility; I am able to communicate with customers through email, especially receipts and invoices. I also no longer have to run auto-pays manually which is nice.

Cons

Company Forms do not match, there is no way to set in auto dates for delinquent customers on letters, the prorating is off for move-outs, scheduling move outs does not show prorate $$ amount owed, facility map does not show name/size when dragging mouse over it, walk thru report is unable to add notes, no vacant spaces report which shows day last rented, and modifying units is difficult.

Review Source: Capterra
 

Sherry from Gilmer Road Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

I like the ease of use. very self explanatory

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Pros

Very detailed everything at your fingertips and very self explanatory. Help is always there when you need it

Cons

there is really not anything i don't like. All of the modules are very helpful and easy to use. Storage is great

Review Source: Capterra
 

Bob from Old South Self Stotage
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

The Customer Support Team is always there to help with day to day questions.

Ease-of-use

Functionality

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Customer Support

Value for Money

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Support

It allows me to do my daily tasks with the support of phone in support

Pros

The Customer Support and being able to call in to help get through unique items.
I also like the web is integrated with the software

Review Source: Capterra
 

Hannah from Tower Self Storage

January 2018

January 2018

Coming in to my job with no experience Storedge has made it an easy transition. Very convenient.

Ease-of-use

Functionality

Product Quality

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Pros

I like that there are several different ways to reach what I am looking for. This makes it very easy to navigate. What may work for me may not work for someone else so having options is very convenient.

Cons

I don¿t like that there is not way to prorate a persons rent if they are moving it early. We offer a prorated amount if they let us know by a certain day that they are moving out. We have to manually calculate the amount which prolongs the time the tenant is on the office which can lead to frustration.

Review Source: Capterra
 

Suzanne from Extra Self Storage

January 2018

January 2018

I find it easy to use and manually input data.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It makes the day to day operations easy and keeps track of everything that deals with storage.

Pros

I like that it is so user friendly and that it automatically does a lot of the work, calculations,updates, etc. I also like that it prompts before most actions which prevents mistakes.

Cons

The tasks in the task bar are often not removed for a while once you check them off. I can't think of anything else.

Review Source: Capterra
 

Amie from Cutting Horse Self Storage

January 2018

January 2018

Quick and simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

That it is easy to go from customer to customer. I can have multiple facility pages open at one time.

Cons

The system runs very slow at times and will even shut down in the middle of the day. It tends to happen right in the middle of payment processing.

Review Source: Capterra
 

Amanda from AZ Log & Timberworks/Country Storage

January 2018

January 2018

Work with this software on a daily basis. Very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

The notifications to tenants is much easier to control and verify, payments are easier to make as well.

Pros

The fact that it is web based is very nice. The ease of taking payments is also helpful. The reports are easy to get to and have the relevant information.

Cons

Would like to see if the "Delinquent" status could be automatically removed when a payment is made. Would also like to see the documents uploaded to an account listed with the tenants information.

Review Source: Capterra