storEDGE software


storEDGE is a cloud-based self-storage facility management software designed to assist users in managing storage facilities. storEDGE technology includes facility management software, cloud access control tools, marketing websites, online rentals, and business intelligence tools.

storEDGE management software features built-in customer reviews, two-way text messaging and emails, auction management tools, in-software automated lien emails and postal mail, dashboard notifications and manager to-do lists, gate access histories, e-sign for lease documents, and custom interactive facility maps. storEDGE marketing websites feature mobile-responsive web design, custom search engine optimization (SEO) content, pay online and rent online tools, lead notifications and tracking, interactive storage calculator tools, Google Map verification and Google Analytics integration, and free website hosting.

storEDGE technology is available on a monthly subscription basis starting at $50 a month and includes free customer support. storEDGE technology products integrate with all the major payment processing, gate, and insurance providers.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

166 Reviews of storEDGE

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  • Cody from Martin coastal storage

    Specialty: Self-Storage

    Number of employees: 2-10 employees

    August 2018

    Great customer service and very impressive with how dynamic the software gets.

    Ease-of-use
    Functionality
    Quality
    Support

    Great software and easy more advanced then I had first thought at the start of using it.

    Pros

    Great customer service. Awesome videos if you are learning how to work the software. Cloud based! Not to hard to get used to.

    Cons

    Random errors occur. Customer service hours are a little earlier then I would like but its not pacific time zone. Some bugs that will get worked out eventually.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Amanda from Country Storage

    Number of employees: 2-10 employees

    August 2018

    Quirks

    Ease-of-use
    Functionality
    Quality
    Support

    The program has a lot to offer and as I use it more, the more I find how easy it is to use.

    Pros

    Dynamic, easy to use. Very comprehensive.

    Cons

    There are a few features that could stand some clarification. The move out process before rent is due and then it charges rent regardless could use some work.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kyle from Trojan Storage

    Number of employees: 11-50 employees

    May 2018

    Fast and easy to use. Some issues with reporting.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it's a web based platform, makes it really easy to access it from anywhere. It's very easy to train new employees on the system. The other great feature is the call tracking integration with software make it really easy to track leads.

    Cons

    The biggest con is the lack of reporting and the inaccuracies in the numbers. Because it is web based sometimes it does run slow especially when pulling large reports.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    April 2018

    Attractive and intuitive user interface paired with frustrating functionality quirks

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The user interface is well designed and intuitive for anyone who has ever used a smartphone. It is easy for site managers to learn and grasp quickly. Reports can be downloaded in various formats for analysis and data manipulation. Customer service is generally friendly and responsive. The management team continually works to improve the product.

    Cons

    storEDGE reporting lacks logic from an operational perspective. Their team does not have industry experience and this shows in their product. For example, occupancy reports order units by door width rather than by square footage which makes pricing difficult. Their suggested workaround is to export to Excel then sort which produces a report that is no longer user friendly.

    Their word processing function is difficult to use and requires the use of third party software to format which itself is challenging and produces poor results.

    Lastly, as the software is web based, storEDGE is plagued by snail like speeds and links timing out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rebecca from Advantage Self Storage

    Number of employees: 2-10 employees

    April 2018

    Very easy to use, has boosted our business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    SO many. Our monthly rentals have increased, our profits have increased and our tenants are happier with our overall service because of the help of the software.

    Pros

    The friendliness of the software is so nice. It is so easy to use and very easy to train. Our tenants love the ease of use for them to use the online rental center.

    Cons

    There is not much I don't like about the software. They are constantly fixing any glitches that it might have and are responsive when we need help.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kathy from Central Storage of Mt. Pleasant

    April 2018

    StorEDGE is an awesome company! If I ever have an issue, the support safe is wonderful!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software is convenient for both our business and our tenants.

    Pros

    StorEDGE makes our life a lot easier since units can be rented and payments can be made online, and this is also a nice convenience for our tenants. We are also very happy with the support staff. Everyone at StorEDGE is helpful, friendly and knowledgeable.

    Cons

    In the beginning of using the software, it was a little confusing, however, that's true whenever you learn something new. The support staff was wonderful and helped whenever I had any questions.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tambi from John R Curry Construction Co Inc

    April 2018

    Efficient.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ease of conversion from one self storage software to another has been seamless.

    Pros

    I can access both our facilities with the same log-in. The software is user friendly. The fees are very reasonable.

    Cons

    It doesn't have some of the reports that our previous self storage software had. I wish it would have had compatibility with the credit/debit card processing software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    April 2018

    Great Product - Always room to improve

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Daily tracking measurements, ease of access

    Pros

    I like the ease of use. I think that the creators of StorEdge truly know how to create a management platform and they customize their platform and reports to the needs of different customers which I think is really impressive because every owner and operator is focusing on different things at the end of the day and have different priorities.

    Cons

    While I think that StorEdge has their technology and evolution to keep up with industry standards down pat, I do think they have a long way to go in terms of aligning better with the goals of the industry. They need more storage-centric people who have been in the industry for years and know how the field works in order to become the best.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • avalon from John Curry Construction

    April 2018

    I am pleasantly surprised with how simple it is to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a new software for our company that we recently started using and I'm surprised how easy the switch was.

    Cons

    Trying to merge two of our storage facilities wasn't entirely simple and we lost some of the data in the switch.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    April 2018

    Simple and Complete

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use. Simplicity.

    Pros

    Easy to use. Has all the reports I need. I use it once a month to pull monthly reports for the managers.

    Cons

    Haven't used it long enough to discover this. As noted above, I only use it once a month. But soon other facilities in our portfolio will be switching to StorEdge so I'll get more experience.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jessica from All Climate Self Storage

    March 2018

    Not the best program out there

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I do like the professional look this product has, as well as some features that are not available on other programs

    Cons

    This software is hard to navigate. There is also no way to reverse something you have done in the program, so making mistakes are impossible to correct.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tammy from Affordable Family Storage

    March 2018

    Great product, overall easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Software is easy to use. The customer service is always very helpful, easy to contact and quick to respond.

    Cons

    I would like functions to be made available from the dashboard. Lots of useful information there however must switch screens to actually get to the information details.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Melisa from Climate Self Storage

    Number of employees: 2-10 employees

    February 2018

    It is very user friendly and an understandable software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    you can pull up past customers that no longer store with us but are back to store again.

    Pros

    What i like the most is that you can see everything you do, down to the time you do it. you can right notes and reports are easy to pull up.

    Cons

    what i like least is sometime the system goes down and our CC on file don't get charged so me have to manually do them but when the system comes back i will double charge some of them again.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jessica from Climate Self Storage

    Number of employees: 11-50 employees

    February 2018

    Easy to use and very fast costumer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Super easy to use.

    Pros

    More that one way to input information. Not like other software that you have to follow specific steps to do a specific task.

    Cons

    The least thing to like about this software is that there is no account information on the receipts that you send to costumers.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Don from Marstalls Storage

    January 2018

    I started managing my fathers storage business 14 months ago. He had everything on paper.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that I can log in anywhere from any computer. Being web based is a great asset. I have been out of town and can still rent a locker over the phone and with an i-pad. Technical support is always very helpful and patient with my lack of computer knowledge.

    Cons

    I still have clients that are not easily able to set up a login and pay online. Our security deposits don't show up on the lease. Now that I have been using the software for a few months, it would be nice to have a web seminar to show me details that I might be missing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Orville from Green Storage Plus

    January 2018

    Makes all my task smooth and fast.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The Software is easy to use and very fast making each task less time consuming. All alerts for errors are simple and to the point.

    Cons

    If a move out is done by mistake, there is no way to reverse it and you have to have the customer come back and redo all the paperwork.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • todd from Storage

    January 2018

    brand new to the self storage industry, we chose StorEdge for thier marketing capabilities

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    The ability to reach customer service and have them fix any issues we have had in minutes is huge for us

    Cons

    not being able to link it to quick books, however the reports can be transferred it just takes an extra step

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Francis from Superior Self Storage of Wichita, LLC

    January 2018

    85% of the software works great! The other 15% is little items that should be in place but are not.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Minimum training time for employees and excellent help when they need it as well as myself. This is our first storage facility and other than a few minor things that are to be expected with any software, it has made keeping track of the facility go very smoothly. Also, the confirmed delivery and read status of email is great!

    Pros

    The dashboard - Makes it easy to look at metrics that matter, like move ins-outs, past due %, etc.

    I love the actual layout. It makes it easy to navigate and is not cumbersome like other softwares I demoed. Main categories to the right and specific tabs are always in front of you.

    Reports - There a good number of practical reports that you can run to look how the facility is doing.

    Cons

    Just little things that just aren't there or haven't made it to development yet. For instance, if I click on the easy, accessible button to see a tenant's current statement it does not give me an option to email it to the tenant after the pdf is generated.

    I would also like the tenant notes and the unit notes to be more blatant to the user of which one you are using. It makes sense after a while, but I always have to remind my employees that both of them exist.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jennifer from Green Storage Plus

    January 2018

    storEDGE helps me run my property efficiently.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use is exceptional. Extremely management friendly software. I like that I can use the software on my iPad while on property.

    Cons

    I have had a handful off issues with the software "freezing" during a move in and then have to start over.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Robert from Extra Self Storage

    Number of employees: 11-50 employees

    January 2018

    I enjoy the robust features of this software, especially the ability to implement new promo packages

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Enhanced communication with tenants is a huge bonus! It also sends automatic text reminders to tenants which frees up lots of time!

    Pros

    Ability to text tenants, see if they receive and open our emails. I like the promo features and that they are constantly trying to improve and evolve.

    Cons

    I wish I could email tenants directly from the software. I also don't like the " trickle down " bugs associated with cloud based software in general.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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