storEDGE Software


 

storEDGE is a cloud-based self-storage facility management software designed to assist users in managing storage facilities. storEDGE technology includes facility management software, cloud access control tools, marketing websites, online rentals, and business intelligence tools.

storEDGE management software features built-in customer reviews, two-way text messaging and emails, auction management tools, in-software automated lien emails and postal mail, dashboard notifications and manager to-do lists, gate access histories, e-sign for lease documents, and custom interactive facility maps. storEDGE marketing websites feature mobile-responsive web design, custom search engine optimization (SEO) content, pay online and rent online tools, lead notifications and tracking, interactive storage calculator tools, Google Map verification and Google Analytics integration, and free website hosting.

storEDGE technology is available on a monthly subscription basis starting at $50 a month and includes free customer support. storEDGE technology products integrate with all the major payment processing, gate, and insurance providers.

 

storEDGE - Dashboard
 
  • storEDGE - Dashboard
    Dashboard
  • storEDGE - Facility map
    Facility map
  • storEDGE - Instant move-ins
    Instant move-ins
  • storEDGE - Tenant & unit info
    Tenant & unit info
  • storEDGE - SMS Capabilities
    SMS Capabilities
  • storEDGE - Quick Payments
    Quick Payments
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

164 Reviews of storEDGE

 

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Software Advice Reviews (9)
More Reviews (155)

Showing 1-9 of 9

jian from storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

VERY SLOW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

it is user-friendly and not hard to learn, there some nice features. I only use it for 2 months so I dont have much to say about it.

Cons

VERY SLOW!!! keep crashing when there are too many people using it. If its the beginning of the month when people coming in to pay the site keeps crashing.

Review Source
 
 

Wally from Uncle Johns RV Park and Mini Storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Great to keep track of the different Profit Centers and post them into Quick Books.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall I have been very satisfied with the customer service and the product. I recommend it.

Pros

I have an RV Park with Self Storage. Essentially two different business. I needed a program that could separate the revenue by profit center. This program has worked without any hassle at all.

Review Source
 
 

Kristen from AAA Self Storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Good everyday management software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

would recommend for any size units

Pros

Easy to use for move-in, move out and everyday maintenance. Customer service is excellent and quick.

Cons

Some things aren't obvious or intuitive. Many things require a call to customer service for assistance

 
 

Kristen from Aaa self storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Storedge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Need help with web page user friendliness. Other storage franchise software is leading in the customer user friendliness in my assessment.

Pros

Great service. Quick updates. Lots of features. Nice management summaries and other reports. Would love if it could include some transaction links to bank accounts to replace quick books completely.

Cons

Needs a little more flexibility to help trailor web pages to the uses. Falling a little bit behind in rental customer user friendliness. E.g. Grouping of units. Would like indoor, outdoor, climate. But groupings seem to float by size. E.g. The map feature doesn't allow text orientation adjustments. I. Fact it defaults to cross unit/cell short-wise so can't read unit numbers until fully zoomed.

 
 

Stephen from SIlvers Plumbing & Mechanical, Inc.
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product for the money. Gives you absolutely everything you need to run your operation in one place.

Pros

One stop shop

Cons

nothing

 
 

Jim from Aaa self storage
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Very professional customer and manager interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very good system. Very fool proof. Good reports. Professional appearance. Very responsive customer service. Friendly knowledgeable customer service from headquarters. Not overseas.

Pros

Ease of use and fully integrated operation.

Cons

The specific gate hardware required and no way to shut off code entry by customers if you don't have a compatible solution. Big oversight.

 
 

Rachael from The Storage Bin
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

storEdge Review

Ease-of-use

Functionality

Product Quality

Customer Support

The majority of my experiences with this software have been really good.

Pros

I like how easy it is to use, I also really like the fact that they record and store any phone calls that were made. It's nice to have a history of that to go back to when needed.

Cons

I don't like that you can't enter a date when entering a payment. Sometimes we receive payments on time, but they do not get entered until another day due to certain circumstances. I would like the option to enter the correct date that the payment was actually received and not necessarily when it was entered.

Advice to Others

Not that I can think of

 
 

Kristen Goran from Aaa self storage
Specialty: Self-Storage
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Storesge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software is easy enough to use not has a few quirks and is sometimes unintuitive. Small things like how to enter more than one email for a single customer. And the. Offset issue is that it doesn't work with our gate software system linear controller.

Pros

Ease of doing the basics. The communication pieces. The customer service

Cons

That it doesn't work with our gate.

Advice to Others

Good for large facilities and those using a manager to enter the info.

 
 

Jeremy from Midwest Mini Storage
Specialty: Self-Storage

January 2016

January 2016

Nice User Friendly Software, easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

So far I've found out the reports have been a very nice feature. It gives great snap shots of what's going on.

Likes Least

Changing things once they are in can prove to be very difficult. A lot of info to process when you get started

Recommendations

I haven't really used the program long enough to start giving others advice on using it.

 
 
 
Showing 1-20 of 155

Kyle from Trojan Storage
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Fast and easy to use. Some issues with reporting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Pros

I like that it's a web based platform, makes it really easy to access it from anywhere. It's very easy to train new employees on the system. The other great feature is the call tracking integration with software make it really easy to track leads.

Cons

The biggest con is the lack of reporting and the inaccuracies in the numbers. Because it is web based sometimes it does run slow especially when pulling large reports.

Review Source: Capterra
 


April 2018

April 2018

Attractive and intuitive user interface paired with frustrating functionality quirks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

The user interface is well designed and intuitive for anyone who has ever used a smartphone. It is easy for site managers to learn and grasp quickly. Reports can be downloaded in various formats for analysis and data manipulation. Customer service is generally friendly and responsive. The management team continually works to improve the product.

Cons

storEDGE reporting lacks logic from an operational perspective. Their team does not have industry experience and this shows in their product. For example, occupancy reports order units by door width rather than by square footage which makes pricing difficult. Their suggested workaround is to export to Excel then sort which produces a report that is no longer user friendly.

Their word processing function is difficult to use and requires the use of third party software to format which itself is challenging and produces poor results.

Lastly, as the software is web based, storEDGE is plagued by snail like speeds and links timing out.

Review Source: Capterra
 

Rebecca from Advantage Self Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Very easy to use, has boosted our business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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SO many. Our monthly rentals have increased, our profits have increased and our tenants are happier with our overall service because of the help of the software.

Pros

The friendliness of the software is so nice. It is so easy to use and very easy to train. Our tenants love the ease of use for them to use the online rental center.

Cons

There is not much I don't like about the software. They are constantly fixing any glitches that it might have and are responsive when we need help.

Review Source: Capterra
 

Kathy from Central Storage of Mt. Pleasant

April 2018

April 2018

StorEDGE is an awesome company! If I ever have an issue, the support safe is wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Support

This software is convenient for both our business and our tenants.

Pros

StorEDGE makes our life a lot easier since units can be rented and payments can be made online, and this is also a nice convenience for our tenants. We are also very happy with the support staff. Everyone at StorEDGE is helpful, friendly and knowledgeable.

Cons

In the beginning of using the software, it was a little confusing, however, that's true whenever you learn something new. The support staff was wonderful and helped whenever I had any questions.

Review Source: Capterra
 

Tambi from John R Curry Construction Co Inc

April 2018

April 2018

Efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

The ease of conversion from one self storage software to another has been seamless.

Pros

I can access both our facilities with the same log-in. The software is user friendly. The fees are very reasonable.

Cons

It doesn't have some of the reports that our previous self storage software had. I wish it would have had compatibility with the credit/debit card processing software.

Review Source: Capterra
 


April 2018

April 2018

Great Product - Always room to improve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support

Daily tracking measurements, ease of access

Pros

I like the ease of use. I think that the creators of StorEdge truly know how to create a management platform and they customize their platform and reports to the needs of different customers which I think is really impressive because every owner and operator is focusing on different things at the end of the day and have different priorities.

Cons

While I think that StorEdge has their technology and evolution to keep up with industry standards down pat, I do think they have a long way to go in terms of aligning better with the goals of the industry. They need more storage-centric people who have been in the industry for years and know how the field works in order to become the best.

Review Source: Capterra
 

avalon from John Curry Construction

April 2018

April 2018

I am pleasantly surprised with how simple it is to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

This is a new software for our company that we recently started using and I'm surprised how easy the switch was.

Cons

Trying to merge two of our storage facilities wasn't entirely simple and we lost some of the data in the switch.

Review Source: Capterra
 


April 2018

April 2018

Simple and Complete

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Quality
Value for Money
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Support

Ease of use. Simplicity.

Pros

Easy to use. Has all the reports I need. I use it once a month to pull monthly reports for the managers.

Cons

Haven't used it long enough to discover this. As noted above, I only use it once a month. But soon other facilities in our portfolio will be switching to StorEdge so I'll get more experience.

Review Source: Capterra
 

Jessica from All Climate Self Storage

March 2018

March 2018

Not the best program out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

I do like the professional look this product has, as well as some features that are not available on other programs

Cons

This software is hard to navigate. There is also no way to reverse something you have done in the program, so making mistakes are impossible to correct.

Review Source: Capterra
 

Tammy from Affordable Family Storage

March 2018

March 2018

Great product, overall easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

Software is easy to use. The customer service is always very helpful, easy to contact and quick to respond.

Cons

I would like functions to be made available from the dashboard. Lots of useful information there however must switch screens to actually get to the information details.

Review Source: Capterra
 

Melisa from Climate Self Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

It is very user friendly and an understandable software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Support

you can pull up past customers that no longer store with us but are back to store again.

Pros

What i like the most is that you can see everything you do, down to the time you do it. you can right notes and reports are easy to pull up.

Cons

what i like least is sometime the system goes down and our CC on file don't get charged so me have to manually do them but when the system comes back i will double charge some of them again.

Review Source: Capterra
 

Jessica from Climate Self Storage
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Easy to use and very fast costumer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Super easy to use.

Pros

More that one way to input information. Not like other software that you have to follow specific steps to do a specific task.

Cons

The least thing to like about this software is that there is no account information on the receipts that you send to costumers.

Review Source: Capterra
 

Don from Marstalls Storage

January 2018

January 2018

I started managing my fathers storage business 14 months ago. He had everything on paper.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support
Pros

I like that I can log in anywhere from any computer. Being web based is a great asset. I have been out of town and can still rent a locker over the phone and with an i-pad. Technical support is always very helpful and patient with my lack of computer knowledge.

Cons

I still have clients that are not easily able to set up a login and pay online. Our security deposits don't show up on the lease. Now that I have been using the software for a few months, it would be nice to have a web seminar to show me details that I might be missing.

Review Source: Capterra
 

Orville from Green Storage Plus

January 2018

January 2018

Makes all my task smooth and fast.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The Software is easy to use and very fast making each task less time consuming. All alerts for errors are simple and to the point.

Cons

If a move out is done by mistake, there is no way to reverse it and you have to have the customer come back and redo all the paperwork.

Review Source: Capterra
 

todd from Storage

January 2018

January 2018

brand new to the self storage industry, we chose StorEdge for thier marketing capabilities

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
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Pros

The ability to reach customer service and have them fix any issues we have had in minutes is huge for us

Cons

not being able to link it to quick books, however the reports can be transferred it just takes an extra step

Review Source: Capterra
 

Francis from Superior Self Storage of Wichita, LLC

January 2018

January 2018

85% of the software works great! The other 15% is little items that should be in place but are not.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Minimum training time for employees and excellent help when they need it as well as myself. This is our first storage facility and other than a few minor things that are to be expected with any software, it has made keeping track of the facility go very smoothly.

Also, the confirmed delivery and read status of email is great!

Pros

The dashboard - Makes it easy to look at metrics that matter, like move ins-outs, past due %, etc.

I love the actual layout. It makes it easy to navigate and is not cumbersome like other softwares I demoed. Main categories to the right and specific tabs are always in front of you.

Reports - There a good number of practical reports that you can run to look how the facility is doing.

Cons

Just little things that just aren't there or haven't made it to development yet. For instance, if I click on the easy, accessible button to see a tenant's current statement it does not give me an option to email it to the tenant after the pdf is generated.

I would also like the tenant notes and the unit notes to be more blatant to the user of which one you are using. It makes sense after a while, but I always have to remind my employees that both of them exist.

Review Source: Capterra
 

Jennifer from Green Storage Plus

January 2018

January 2018

storEDGE helps me run my property efficiently.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Ease of use is exceptional. Extremely management friendly software. I like that I can use the software on my iPad while on property.

Cons

I have had a handful off issues with the software "freezing" during a move in and then have to start over.

Review Source: Capterra
 

Robert from Extra Self Storage
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

I enjoy the robust features of this software, especially the ability to implement new promo packages

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Enhanced communication with tenants is a huge bonus! It also sends automatic text reminders to tenants which frees up lots of time!

Pros

Ability to text tenants, see if they receive and open our emails. I like the promo features and that they are constantly trying to improve and evolve.

Cons

I wish I could email tenants directly from the software. I also don't like the " trickle down " bugs associated with cloud based software in general.

Review Source: Capterra
 

Michelle from American Mini Storage

January 2018

January 2018

Easy-Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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I love how the Auction is set up, and the Task software and how it helps with management at the storage facility. The organized reports and accounts and units. It seems user Friendly, but with potential in getting certain needed obligations completed to keep the storage requirements on a straight path and organized.

Pros

It has a lot of potential in the making, I love the way the software looks, it isn't too complicated, but the training video make up for the help guide on storEdge, which most Storage associated sites don't provide effectively.

Cons

I just realized that from transiting from Sitelink to StorEdge, i wish they could provide a Pro-Rate Calculator for convenience use for potential customers. Also, I wish for the TASK that storage facility could conduct a specific TASK for ex: When they wish Walkthroughs to be completed per week and frequency.

Review Source: Capterra
 

Mike from A American self storage

January 2018

January 2018

it's been great working with the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support
Pros

putting your software on a tablet and being able to be out on the floor ,instead of being locked in my office,were i can helping my tent face to face.

Cons

needs multi language translator built in for texting and emailing... and even the contract and liens.

Review Source: Capterra