Main, most used features on the left sidebar and the right sidebar makes it easy to keep track of the important tasks and communications. And tech support has been great - fast and efficient!

Access to the db for creating local tenant lists would be nice. Also, I'd like the ability to create customized letters, reports, etc., without having to contact support.

Ease of use and features that are available.

The online help chat feature went away shortly after I implemented this system. It was a good feature and needs to be brought back. As it is I have to send an email and wait for a response.

Have been very happy with all aspects of the software

I have been happy with the use of the sofware

I have been unable to log in to my software for going on 48 hours. This is not acceptable. I feel as though [SENSITIVE CONTENT HIDDEN] in tech support has had more than enough time to get me back on line. Last communication with him was 16 hours ago. Perhaps you are closed on Saturday. If this is the case I would have thought someone would have made this priority as we were down all day yesterday. We had the same problem the day before and it was corrected rather quickly by [SENSITIVE CONTENT HIDDEN]. Does this not show in our record to maybe assist the next technician? In wrapping up I feel like my case was just swept under the rug and the monkey was being put on my back.

Overall very effective management software, good customization options. Ability to automate many functions like tenant communication, rate management etc. Great integration with website.

Tenant communication. Rate Management. Web/cloud based. Easy user interface. Overall intuitive to use.

Occasional glitches in many parts of the software, billing, tenant communication etc. As the company grew the support staff was overwhelmed and under-trained at times. Issues took longer than anticipated to resolve.

I like the communications of it all. We can email or text and not have to phone themm.

I like that the tenants accounts are streamlined on their own page. All I need to see I can pretty much see it on their account page.

We used to get a red exclamation point when a tenant who is overlocked then they paid- we no longer get a red exclamation point. We no longer receive a notification to get up to remove overlock. I miss that feature.

Easy to work with, customer service is extremely helpful when needed.

This is a great software to help manage our facility. It's nice to be able to set it up with email notifications that lets you know if they have been read or not.

The one thing I don't like is that you can't clear out the communication history when a unit has been moved out.

Lots of reports available. I love the sms system when it is working correctly

It is not user friendly to the employees and customers and needs more feature adjustments

Provides all features that a self storage business requires. All-in-one software from customer management, to payments, to lead management and reporting

What I like least about the software is once a lease is generated, there is no ability to "correct/edit the lease and regenerate with corrections.

Managing client details and communications along with the added reporting.

Would like to see added reports and communication tools.

The customer support has improved immensely since we went online 4 years ago.

The price increase software needs to be updated so that you can do current customers by a set dollar amount by unit groups versus doing each unit individually.

My overall experience with Storedge only gets better by the day and that is because they are very proactive with making the software better by the day. I wasn't to sure about the program when i first started using it but they have made many awesome updates and advances and continue to make things easier managing self storage facilities.

From my experience with storedge, is how clean and advanced of a program it is. Its very user friendly and with the universal search bar per facility, it makes life way easier when you have a few hundred tenants to work with. I was skeptical on a few different things when i first started using the program, there were a few things that i think could have been made more up to date. That is what i found over time to be such a great aspect to using Storedge is how proactive the advancement in the software is. They have made and continue to make advancements with integrations that make managing stage facilities much easier. Plus i the customer service is always very friendly and knowledgeable when it comes to navigating the software.

Being that they seem to have a great deal of knowledge when it comes to the software program, it doesn't however seem they have a great deal of knowledge about self storage facilities. There are a few bugs here and there that get frustrating because of that. They are proactively working those bugs out and are constantly updating either fixes or new updates all the time. They do not have a mobile application that i personally would love to have. Since its based back east being that they are 3 hours ahead, if i have any issues and need to reach customer service after 2 pm pacific time they are closed at 5 pm Eastern. i do wish they could stay open a bit longer.

I'm not certain of the full benefits from this software honestly because I'm just an employee and I'm a fairly new employee to my company. It was already set up before I started working here. But from my own personal experience with working with it I benefit from the ease of using it. It walks you through step by step in the move in process and is easily understandable on what I'm looking at and the steps it takes to move in my customers. Plus when I had only one issue it took StorEdge no time at all to get on top of it and fix it for me and now it works smooth with no complaints

What I like most about this software... For me being new to computers and softwares it wasn't too difficult for me to learn how to use

The only thing I like least about this software is when I was having difficulties moving people in to the unit but it has been fixed and works well.

As an employee of The Storage Mall, we use Yardi as our software as we switched directly before the new software management came out. Once my father and I bought our own facility, I decided to try out the facility management software with StorEDGE because I liked the idea of a built in rental center. Now that I am using both Yardi and StorEDGE on a consistent basis for both companies, there is easily no comparison: StorEDGE blows the other providers out of the water. I am extremely happy that we made the switch and I am hoping to someday switch the other company over. I love the ease of connecting from online and not having to worry about downloading an application. The ability to pull up tenant information right from my phone is awesome., especially when I am not in the office. Also, the fact that we can E-sign from an iPad or through email has made our life extremely easy. There are definitely some small glitches here or there with this software being so new, but it is corrected in a timely manner that has never been a problem. Overall, very happy.

Easy connectivity, use on any device, simple to navigate.

Continual updating has lead to a lot of change, but easy to follow

OK

When I was going to open an account, they gave me an application for credit card processing , then they chnaged the processing company, the first company processing was never cancelled , so for almost a year I had nominal fee charged by the first CC Processing Co, which I never remibursed and Storeedge nver follow up on that.

Additional small charge by one processing company that never got the busisess.

storEDGE is very user friendly and intuitive. There are multiple ways to do things, which is helpful and its overall appearance is great. The Customer Service is amazing, I have had more then my fair share of questions and they are always quick to answer and work on issues I may be experiencing. They do consistent updates to the software to continue to improve it and make the user experience for us the business and our tenants better. The only reason for the star reduction is that there have been a few bugs that have taken some time to workout, but nothing I have experienced has made me want to switch to a different software company. If you are looking for a hosted software that is easy to use, looks good, and continues to improve I would highly suggest storEDGE!

Easy to use, looks great, intuitive, comprehensive, AMAZING customer service, and a total package.

Few bugs or limitations, namely in yield management.