This software effectively streamlines and automates all of my business processes. The flow of task management is smooth, user-friendly, and intuitive. Everything from inquiries, quotes, reservations, accounting and customer service in one system from start to finish. Unlimited capabilities with customizable documents, triggers, and fields. The housekeeping and maintenance app is easy for our vendors to use and allows us to obtain precise, real time information to better serve our guests. Streamline comes with a lot of functionality and extras for a price well below the competitor.

Due to the large number of features the Streamline dashboards and menus can be overwhelming but the development team is always willing to inactive functions you will not use and they have made a lot of changes to condense and simplify these areas. Users can also be setup with access only to their areas of work which greatly simplifies the dashboards and menus as well.

Overall an amazing company to work with. Would see myself working with them for years.

Amazing customer support and training. Most of the features you can think of are already implemented.

Accounting features are meant for experts. Would like to see a more friendly version. Would also like to see some more secure credit card processor options

We went with this software because our owners wanted to have their listings on sites such as Airbnb, Homeaway, VRBO, etc. The manual entry of maintaining the calendars and pricing on these sites was impossible with over 70 listings & hundreds of bookings a month. We also liked the idea of having the owner, housekeeping, & maintenance apps for ease of use. The system would probably be great for small business's getting started in the industry.

The con of the system is that it has taken us over a year to get our system built causing us to pay for two software's to run simultaneously. We still don't have a completely operating system. Our account manager was changed several times, and the one we have isn't able to help with a lot of our issues so we have to wait for him to get answers from other staff members. We've had several issues that take 2 weeks to months to get solved, and we constantly have to check back to see if they are being attended to. Don't ever pay for a data transfer, because it will mess up your accounting for the year and Streamline is unable or unwilling to help you fix it. Having built & operated multiple systems, I can say that the learning curve is steep and the amount functions the system can provide is extensive. However, you will not get access or training on everything you will need in order to customize the system to fit your needs. We have to ask permission to change any tax, fee, or amenity. This effort takes 2 weeks to get completed. 24 Hour customer service means that you won't get through on the phone to a person with your issues during the hours of 9am to 3pm, and a lot of the time you will not receive a call back that day. The best time to get through to a person is on Saturdays and evenings. If we weren't so heavily invested in this system we would of moved on to something else by now.

I have been using Streamline for the last 7 years so I have been able to really see the software evolve and improve over time. There is no better vacation rental software out there! When we made the switch to Streamline, within a few months we had to let 2 people go because Streamline took their jobs. The system is so robust and efficient when set up correctly that it can do allow you to grow without bringing on any new staff or it can force you to let people go because their job is now being done for them. From a business perspective, it doesn't get any better than that. Streamline is well worth the money.

Web base software that is always improving. Monthly updates to improve the current system and they release new features which keep them ahead of other softwares in this industry. StreamTrust (Trust Accounting System) . If you take the time to set up the accounting correctly and the way you need it to be in your system (taxes and fees) This is a powerful accounting system that does everything that you need it to. Their annual summit! They have a great conference each year that allows you to meet the faces behind the names, and ask questions that you may have. Oh and did I mention they are allows coming out with new features which you can learn and master at the conference.

I think the biggest struggle for every software company is the customer support. Sometimes it can take a while to get some issues fixed. I will say though that it has gotten better over the years.

As a long time client of Streamline, we could not be more pleased with the system and the Streamline staff. The system is very powerful and has so many feature that enhance our vacation rental business. We handle 160 vacation homes, cottages, townhomes, and villas at a year round resort. We are able to manage a large volume of business with minimal staffing (3 employees) due to its efficiency. The customer support is responsive and very knowledgeable. It integrates beautifully to our website and with third party vendors. We would definitely recommend the Streamline to manage your vacation rentals.

Efficiently manages all aspects of the business both on the rental guest end to the back office reporting. Integrates well with third party vendors. Easy to manage inquiries, quotes, bookings, payments, and guest contact before, during and after their visit. On the back end, it is easy to set up documents, run reports, manage the accounting. Maintenance and housekeeping interface work well for our business. Streamline listens to its users' system enhancement suggestions and implements many of its users ideas.

Customer support went through growing pains as the company has grown, but is now very responsive, knowledgeable and helpful. Phones calls are answered quickly and work order tickets are address in appropriate time frames.