Streamline software


Streamline Vacation Rental Software is a cloud-based property management solution.

It includes tools and resources for managing online booking as well as integrated modules for streamlining owners, housekeeping and the front desk activities.

Streamline provides unit owners with a portal to manage their units, maintain reservation calendars, submit maintenance requests and view statements. Likewise, housekeepers have access to their own housekeeping module through which they can update their progress.

Streamline’s front desk module allows agents to create reservations and access property setup, staff management and other tools. Users have an administrative module which provides access to generate audit reports, as well as access guest and staff database. A coupon/discount management system is offered to reward loyal guests and entice new guests.

The solution is licensed in perpetuity or on a per property per month basis. It is compatible with both Android and iOS devices and offers support via live chat.

Supported Operating System(s):
Web browser (OS agnostic)

48 Reviews of Streamline

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  • Nicolette from P.R.O.S. Corporate Housing LLC

    Number of employees: 11-50 employees

    July 2018

    Streamline is not just their name but the service they provide as well! No other software compares!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software effectively streamlines and automates all of my business processes. The flow of task management is smooth, user-friendly, and intuitive. Everything from inquiries, quotes, reservations, accounting and customer service in one system from start to finish. Unlimited capabilities with customizable documents, triggers, and fields. The housekeeping and maintenance app is easy for our vendors to use and allows us to obtain precise, real time information to better serve our guests. Streamline comes with a lot of functionality and extras for a price well below the competitor.

    Cons

    Due to the large number of features the Streamline dashboards and menus can be overwhelming but the development team is always willing to inactive functions you will not use and they have made a lot of changes to condense and simplify these areas. Users can also be setup with access only to their areas of work which greatly simplifies the dashboards and menus as well.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Emily from Premier Property Services

    Specialty: Vacation Rentals

    Number of employees: 2-10 employees

    July 2018

    Streamline keeps our Vacation Rental business organized!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Streamline has a LOT of functions and uses. We don't use all of them, but it seems like every couple of months we are finding something new to implement, and the organization of our business continues to improve. I love the maintenance/ inspection apps especially, as they are so user friendly. The customer service is always on top of responding to replies in a very timely manner, and I'm very pleased with what SL offers.

    Cons

    With great functionality comes great responsibility. Streamline offers a lot, but there are a lot of frequent glitches and things that only an account rep, from Streamline, can change. This means a lot of back and forth with customer service, which is fine because they are generally quick to respond, but it still creates an unnecessary burden and can be very frustrating at times. The interface isn't as user-friendly as it could be, as well. The house keeping and maintenance apps, though beneficial and easy to use, are crude in design.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Donna from Blue Ridge Vacation Cabins

    July 2018

    Accounting is terrible, support for little things is good but cannot get reconciliation statement

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The owner is great! She will respond whenever we cannot get our rep or accounting to answer questions about why we get different amounts for reports that should yield the same answers? The company has been beta testing on the software which should have been done a long time before 3 years. We have had nothing but trouble but again, she is great.

    Cons

    They deleted all of our 2017 records!! We cannot reconcile for real estate commission and it has cost me thousands to hire consultants to do this.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Zorka from Myvho.com

    May 2018

    Excellent product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is incredible, we tried a couple other Ones and we stayed with this one, overall has been a great experience. Representatives had been the best in it experience in streamline

    Cons

    It is a little tedious to manage. We are learning daily, software in general are tedious, they need to up their game with the train in the team, not all of them are well aware of things

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Mike from Lake Erie Vacation Rentals, Inc.

    Number of employees: 2-10 employees

    May 2018

    Great product built by a team that understands the vacation rental biz

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Online guest reservations; online owner access; ease of remote use

    Pros

    I cannot limit my "likes" to just one topic - it is worlds ahead of our old product. We've been looking for a product built by those in the industry and are very pleased we found Streamline.

    Cons

    Would like the ability to track more than one credit card in a folio. Need work on managing groups.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Katherine from NSB Realty Team, Inc.

    May 2018

    This software is fantastic, it meets our needs and allows for easy growth!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We love that its a "one stop shop". We can manage every aspect of our business from one place. No more managing reservations, communications, website and accounting in different software packages. Everything is integrated and we can stop duplicating efforts and focus on getting business done! It's obviously an involved process, but the client support is awesome. Our account manager, Marco, is well-versed, and available for questions. He makes the training process both thorough technically, and also fun and easy to understand. This software's tailored process makes us confident about the future of our business and the opportunities ahead. We are thrilled that we chose to go with Streamline!

    Cons

    Setting it up takes time. We've worked late nights getting the data setup in this software. That being said, it if we want to truly maximize the software and rely on it, it what else could we expect?

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Michelle from La Jolla Vacation Rentals CA

    May 2018

    Streamline is a fantastic company and their software is far superior than any other I have seen.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use for sure. Uploading new properties is so simple and integration with many vendors has made the process so simple and streamlined.
    The customer service is extraordinary. Once you sign up for the software, they are there with you all the way. We love our customer service rep! My rep is our go-to person at streamline and she is so helpful always.

    Cons

    sometimes they update so fast they don't have time to let us know of the new products they are offering!

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Suzanne from Paradise In Hawaii Luxury Homes LP

    May 2018

    Amazing software built by great team - with exceptional customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Streamline continues to develop and add great features to its platform. The team works collaboratively with their customers in the development of these new features. The support team is exceptionally responsive. The software has been instrumental in "streamlining" our operation, and supporting our growth path. There are even more features we are planning to implement when our operations is ready to absorb that will create even more efficiencies.

    We use streamline on our mac's, iPads, iPhones, and android devices. The web access is makes working anywhere, anytime (or timezone) fast and easy.

    The mobile apps for housekeeping and work orders are used by our team daily and are robust for any size business.

    We are early adopters of many of the complex new features of Streamline.

    The Streamline Summit is a great opportunity to gain industry knowledge, provide product feedback, and get refresher information.

    Cons

    Easier to use on a larger screen (iPad) than on a mobile (iPhone) due to screen size and amount of information being presented.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Miranda from Dana Horne Realty

    Specialty: Mixed Portfolio

    Number of employees: 2-10 employees

    May 2018

    Probably good, we might have just got very unlucky...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We might have just got unlucky because we’ve heard such great things about the program but it’s been terrible for us. Since we came on board a year ago, we’ve had issue after issue. Our account managers keep changing and the program was changed in the middle of us training so we sort of just slipped through the cracks. After a year of data entry, “training”, and failed customer support, we still do not have the accounting started and the program is still not 100% functional for us.

    Pros

    The amount of features available is awesome. I’m sure it’s efficient as well once you get started or IF you get started.

    Cons

    Customer support has been tough. Difficult to learn the program/ large learning curve. Account managers and support staff have constantly changed so we have to get new customer support people up to speed every time on where we last left off. We have a short term and a property rental long term management company and I don’t think it can handle this.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Rachael from Tamarack Resort

    Number of employees: 51-200 employees

    April 2018

    Constant Battle

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We went with this software because our owners wanted to have their listings on sites such as Airbnb, Homeaway, VRBO, etc. The manual entry of maintaining the calendars and pricing on these sites was impossible with over 70 listings & hundreds of bookings a month. We also liked the idea of having the owner, housekeeping, & maintenance apps for ease of use. The system would probably be great for small business's getting started in the industry.

    Cons

    The con of the system is that it has taken us over a year to get our system built causing us to pay for two software's to run simultaneously. We still don't have a completely operating system.

    Our account manager was changed several times, and the one we have isn't able to help with a lot of our issues so we have to wait for him to get answers from other staff members.

    We've had several issues that take 2 weeks to months to get solved, and we constantly have to check back to see if they are being attended to.

    Don't ever pay for a data transfer, because it will mess up your accounting for the year and Streamline is unable or unwilling to help you fix it.

    Having built & operated multiple systems, I can say that the learning curve is steep and the amount functions the system can provide is extensive. However, you will not get access or training on everything you will need in order to customize the system to fit your needs.

    We have to ask permission to change any tax, fee, or amenity. This effort takes 2 weeks to get completed.

    24 Hour customer service means that you won't get through on the phone to a person with your issues during the hours of 9am to 3pm, and a lot of the time you will not receive a call back that day. The best time to get through to a person is on Saturdays and evenings.

    If we weren't so heavily invested in this system we would of moved on to something else by now.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Alaina from Sound Sensation Entertainment

    April 2018

    Streamline's integrations are a life saver!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great property management software that includes all functions of your business in one place which makes your team more efficient.

    Pros

    I like the integrations with third parties and the organization of the software in general. I really like that Streamline is very open to suggestions to improve their software from there users.

    Cons

    The initial account set up takes a very long time. You have at least a dozen meetings just to get up and running.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from Jamaican Treasures

    Specialty: Vacation Rentals

    Number of employees: 11-50 employees

    March 2018

    Amazing Depth of Functionality - Great Value

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've looked at numerous solutions in the market and this is the best. It does almost everything you can think of to some degree. The company is led by an amazing man who is passionate about the industry and his solution. You cant go past this solution for a small - medium sized property manager.

    Pros

    Strong Channel Integration, amazing Depth and Breadth of Functionality, Ease of Use, Good value for money, thriving customer base, software has very few bugs new features are regularly provided (but unannounced!). I am very impressed.

    Cons

    Support has deteriorated over the last 3 years. Product strategy is unknown to customers but it appear to be focused on Channel Integration / Distribution. It needs to have some balance. The system has some useful reports but in general it is quite difficult to get information out of the system to analyse/summarise for management or operational reporting.

    This review was submitted organically. No incentive was offered
    Review Source
  • Tiffany M. from Department of Social Services

    Number of employees: 201-500 employees

    February 2018

    Streamline handles all aspects of finances and documentation for escrow.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Streamline is extremely convenient with its ability to batch entire lists of documents to green folders and other programs at one time. It assists me in keeping finances balanced and print all layouts at once.

    Cons

    The search engine isn't as helpful as I would like. The entire title of a document has to be entered to locate a specific file instead of one word or partial.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Laura from Sierra Park Villas Rentals, Inc.

    Specialty: Hotel / Resort

    Number of employees: 2-10 employees

    January 2018

    I posted a review last week describing some technical issues I was having with Streamline and also about my difficulties getting the customer support I needed to correct the issues. I can now report that I was contacted by an executive in the company who

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I had some technical issues and some customer support issues noted in my 1st review that have now been resolved.

    Pros

    Accounting is good, makes month end statements a breeze and the reports give me easy access to information whenever I need.

    This review was submitted organically. No incentive was offered
    Review Source
  • Luis from Daystar Properties Management, S. A.

    Specialty: Hotel / Resort

    Number of employees: 11-50 employees

    July 2017

    The Great Experience of Property Manage Control

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    It is a very good, easy to use software that only needs a little tune up to interface Quickbooks of any other accounting software to make it almost perfect.

    Pros

    It is pretty intuitive and ease to learn, reports are fairly good and the accounting is pretty helpful, housekeeping and maintenance are pretty good too.

    Cons

    Suport is a little slow answering, accounting should be easer to use. it should have an interface with Quickbooks. Changes to the website are slow too.

  • Jeff from Unforgettable Paradise

    April 2017

    Best Vacation Rental Software on the Planet

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Hands down, this is the best PMS system ever! Carlos real knows because he is one of us. I have tried a lot of brands and this one does EVERYTHING. If you want a true auto-pilot system this is it. From taking the booking to welcoming the guest back for another stay and everything in between.

    Review Source: Capterra
  • John from Hawaii Holiday Vacation Rentals

    March 2017

    Great Experience Working With Them

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    In the several years since I switched over from , I have seen the company and the software go through major changes - all good.

    Review Source: Capterra
  • Lewis from SeaStar Vacations

    Number of employees: 2-10 employees

    March 2017

    Great product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Streamline is a very powerful program with extraordinary features. The ease of use setting up owners, rentals and cleaning crews is great. The month end reports, accounting reports, vendor payments and for owners is extremely easy to follow.

    Pros

    Ease of use and setup

    Cons

    Do not have the function for guests to login and pay on their vacation. We have been promised this function for 2 years

    Review Source: Capterra
  • Parker from Affordable Large Properties

    March 2017

    Very deep in functionality and a game changer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Learning curve is a bit steep, but it's a very deep system. Once comfortable, it is super powerful and they are quick to help and assist.

    Pros

    depth of functionality

    Cons

    takes a while to learn

    Review Source: Capterra
  • Matt from McCall Property Services, LLC dba McCall Outfitter

    Number of employees: 1 employee

    March 2017

    The best vacation rental software out there!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I was the regional manager for another vacation rental management company before going out on my own. I spent months researching software platforms and watching demos and felt that Streamline was the best software available. I have now been a Streamline customer for over two years now and can honestly say that Streamline is the best vacation rental software on the market. They are constantly introducing new features and improving the software. If I ever have an issue their customer service department is extremely knowledgeable and helpful. My account manager has always responded to my requests the same day. Streamline might not be the cheapest out there but I believe you get what you pay for.

    Pros

    Customer Service and support

    Review Source: Capterra
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