Tellus
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Most Helpful Reviews for Tellus
1 - 5 of 36 Reviews
Anonymous
51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
The best mobile app for rental
I used to wait months at a time to log expenses and now with Tellus recording expenses is super fast. Also, my tenants no longer have to write checks and drop them off in my mailbox -- they're all using digital payments to pay me rent and that means they're more likely to pay on time.
PROSIt's mobile! It's actually fun to use. Amazing customer service and fast responses. I am able to manage everything rental related, from expense receipts to rent collection to even chatting with my tenants. They have free listings, free tenant screenings, and also have helped me find service providers. It's a full featured app. The financial reports are comprehensive and can be downloaded, too! All in all, terrific experience using it.
CONSIt's a new app so I had to learn how to use it, but it's easy to figure out. Was up and running in minutes.
Cecilio
Investment Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Tellus is great!
It has been a great experience. I was reluctant to try an app to collect rent, but Tellus has surprised me and my experience has been amazing.
PROSThe customer service team through chat is amazing. They answer and help you out really fast. The app mas made collecting rents easier from all of our properties.
CONSThe rent deposits take longer than I would like. If the money was deposited faster, this app would be perfect.
Reason for choosing Tellus
Easier to use
Saurabh
Real Estate, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
On its way to being a great product
Tellus helps me manage a property I don't live in, effectively and with as little effort as possible.
PROSSimplicity and all the functions I need to manage my building. All the features are there to manage everything from listing, leasing, accepting rent, and managing the building, repairs and communications in one free App. It's been super useful to have a chat interface directly in the app. Transactions were very quick in terms of getting the deposits.The support team has been very responsive whenever there were issues.
CONSThere were lots of bugs along the way to getting the product usable. Sometimes getting fixes for the bugs could take time and impact the renters. The User Interface was confusing, they have improved this. The original UI was busy and would land on the least used activities for me. The new UI is better but navigation units, leases, and editing thing when things have gone wrong is not intuitive. But once things are setup, it's pretty painless. It would be really helpful to have a web client for this app.
Reason for choosing Tellus
Suite of functionality, lower out of pocket costs
Reasons for switching to Tellus
Payments took too long and the app had limited features to manage the property beyond accepting the rent.
Lisa
Real Estate, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Saves time and money
Tellus allows us to have a consolidated, real-time view of the status of our rentals including leases, tenant information, and all financial data. Such a breeze when tax time comes around! Customer representatives actually reply and take action on any concerns or problems which may arise and they seem to always be looking for and implementing improvements. As a bonus, they offer excellent interest rates if one should desire to open an online savings account with them.
PROSThe accessibility and responsiveness of customer service agents are impressive. Tellus provides everything needed to manage rental property including lease uploads, tenant communication, and financial reporting. Additionally, there are investment opportunities available (but not required).
CONSInitially, there were some "bugs" with uploading documents, but with "chat" communication, these problems were resolved within a reasonable amount of time.
John
Real Estate, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
A great service!
Very positive experience so far, will continue to use unless it malfunctions! Their support has been so great, they have taken time to help me resolve all issues very quickly.
PROSI love the fact that Tellus is an all in one marketing, management, payment portal, communication platform for my real estate business. It does all we need it to! I do not use all of the features, as some are not yet available to us where we live. All in all a very good app with fantastic support!
CONSSome of the features are hard to use, and the fillable leases, and loans are not available to us.
Reason for choosing Tellus
The support was said to be much better.