It's fast, accurate, simple and it works! I recommend it to many people and have for years.

It's complex in the simplest form. Works for all the properties I manage. At a glance I can see what's going on with a tenant, unit or owner ledger. Reports are great, emails are awesome and it works. Customer service is as expected, great! With so many online scams and problems, I like that this is computer based and my owner's and tenant's information is protected. I have used this software for many many years and will continue to do so.

Basically I love the software. There are things I think of that I would like to tweek. I have been on a team that helps develop some upgrades in the past and I would like to continue to work with Tenant File to upgrade the software in the future. I would like to see a better price for direct deposit since I am a small Property Management Company. It would be nice to offer this to my owners and vendors. If there are things I don't care for I would guess it's because I haven't asked customer service how to do them, and that's on me, not them.

We have been using Tenant now for the last fifteen years and it has been working for us. As the owner I have tolerated Tenant file over the years because it has been working for us and I have been to busy to look at other applications. Recently I have been looking at a couple of online applications which allows for more automation and I may be changing over next year depending upon my time constraints

I like the work order feature and the ability to stay up with the work orders.

I dislike two things the most. One is the reports, they are not informative and it is difficult to to get meaning full information. I find it difficult to get a report on just one property and to get the history along with it. The general ledger reports are difficult to understand. It is to easy to get out of balance.

I inherited Tenant Files from a former property manager and I like it a lot. I do find some tasks hard to figure out, like removing an owner, or making them inactive. Ending the year in Tenant Files is also somewhat confusing.

The software has the ability to maintain all kinds of records and create all kinds of reports.

I only have one issue with Tenant Files, but it is a big one. It will randomly change owners' balance amounts. It doesn't happen often, but when it does, I spend hours trying to figure out why. There is usually no answer. I also do not like that all financials can be changed anytime, for whatever reason, and there is no accountability as to who makes the changes. This is not a major problem as I am the only one who uses Tenant Files, but if something does change, a feature that shows who made the change would be helpful.

This software is not expensive and that was the first thing that attracted Tenant File to me. When I am up to date with all the necessary entries, go to reports and print them out, and take to the CPA, Tell him (or her) to call you when you are done. It truly has simplified my life. I can determine where we are spending too much money and where we may need to spend more. We can now track tenants like never before, and keep info about them for reference after they have moved. This has been our most beneficial investment ever.

This covers most every aspect of my need for Rental management software. It gives me up to the minute info on where I am at.

I would like to have expenses on one file by themselves without income listed also. This may be available, but, I'm an old guy (probably Ancient) and haven't figured that out yet. A list of tenants that are delinquent and what amount would be nice. Don't need to clutter it up with other info. Just name , amount owed, and maybe address.

I have been using TenantFile in conjunction with other supplemental programs at the majority of the property management companies I have worked for. We work with short term, vacation and long term rentals so we usually are using 2-3 programs at a time, and TenantFile is definitely always one of them. They say they can accommodate vacation rentals, which it can, but we need to use a side program with more bells and whistles on the side. It's a good program, not my favorite, but it's up there.

TenantFile is simple and efficient once you learn it. It's a stand alone program so you pay for it once, then you don't pay any monthly fees unless you want the additional features. 1099 time is super simple (keep your info accurate). And you only pay to upgrade the program. Support is quick and for the most part, thorough.

Lots of small things to learn. You need to be very careful moving future tenants into a current address, the beginning balances will be overridden. It can make reporting a mess if you don't keep a watchful eye. The program has these little annoying quirks, example, it likes to just quit, then it causes these little artifacts to show up in the bank register. It loves to quit during a money transfer for some reason, it's been happening for years. If the program quits during a transfer, only half the transfer is shown and you need to go in and delete it, then re-transfer. It usually doesn't glitch the second time.

I chose TENANT File because it looks easy to use. It gives me all the info I need and is easy for owners to read. There are a few breakdowns I wish it could do, but overall it a very good system.

It is easy to read and understand for me and the owners

I can't run a report on how many owners I have, or their phone numbers, without printing out every single unit under their name. I need to print an easy list of owner names and phone number to take home or on vacations. I don't need a novel to carry around

The overall experience with tenant file has been positive. I would strongly recommend it. I have been using this program for many years.

Tenant file is easy to use, searching for tenants is easy because you can use the first name, second name or address. Adding late charges just takes the hit of a key. Easy to find reports are nicely organized to fit the desired need.

I wish ledger balances would print in red to make the credits and debits more easily distinguishable. I also wish that it was compatible with multiple users. Work orders could be easier to find.

The program definitely helps me track tenants, improvements, and lease expirations. I have been using it to the became 1st available many years ago

Although I do not use all of his features those that I do use are easy to navigate. If I were perhaps a bit more computer savvy I could learn how to use the rest.

I have not come across a tutorial on how to use it

I have used Tenant file to manage our rental business for the past 10 years. The program is convenient, fairly easy for me to use - and I have no accounting background. It makes it easy to keep track of deposits and accounts and vendors. Easy report features. Good notice function. Easy deposits and rent postings. I manage 35 properties for 3 different owners and find Tenant File helps me keep all records in order.

The type can be small when entering data. I would like more colors to choose from. I would like to create a report for a tenant or property and individually select what is reported.

When I needed new software in 2000 I search and tired over 20 programs- Tenant file fit all my needs at a very affordable price. They update when necessary and are very helpful if I get stuck. I am happy knowing I may never have to look for a new program again.

It is very user friendly- simple titles, easy to navigate- still has plenty of space if I want to grow my busniess

Too many features that are not necessary therefore unused. TOO many options for all items so many just clutter.

Overall the program is great, I would like the system better if the tech support was more forthcoming. Because of the limits placed on us by the limit on tech support many problems have to be worked out by the individual.

It keep information at your finger tips, able to keep up with tenants.

We are unable to upload pictures of the individual mobile homes and there in no place to list the serial numbers of the mobile homes. There isn't a way to designate whether a unit is a weekly renter or monthly renter.

There is a quick learning curve. The cost is inexpensive.

It is not cloud based and is difficult to sync.

Go elsewhere.

It originally came as cd install. There is nothing else positive I can say about the program.

It is unwieldy, not user friendly or intuitive and personnel are and have been rude for the past 10 years. Find something else!

Our company has used Tenant File since 1997. It has improved over the years and remains a good value. Our property management industry is going web based to give owners real time information. Curious to see how Tenant File's direction will be in the future.

Simple screens and set up between accounts. Ease of adding personalized account descriptions. Like most of the standard reports.

Very limited on custom reports. The accounting sometimes is off a penny. Some of our owner management fees are a .50 percent. It will not always round correctly. I have sent emails and the program has attached random reports unassociated with account holder. When running payee reports, the owners and amounts will not always be the correct property. Not enough printing adjustment values for printing checks.

I researched several software options for property management and decided upon Tenant File a couple years back. Each year I've learned new things that I can use the software to do. It is a software that provides tons of different types of reporting options so that the various clients/users can see income/expenses/tenant info. in a report that they understand. I highly recommend to managers of income properties.

Lots of report options

When entering leases that are going to start at a later date in the year the user must be sure not to enter rent info. so that it's not paid to the owner before the lease begins. Then must delete the future lease info. when it rolls around after typing it over the previous tenant info. Seems like there could be a better way to enter future leases that are going to happen later in the year without having to take those steps.

Download and go. Can understand flow making this an open and go.

No way to get question answered without paying - even when software was new. Can't just call someone up - email only lacks any true customer service experience.

I'm a private property owner, not a manager, but I'm sure the Tenant File is fine for both. I've been using this product for about 8 years, and have stayed up with the new releases, which are inexpensive. Especially compared to the high monthly payments of web-base software, the Tenant File is very affordable. It is desktop based so I have control over everything. I have mastered it, but if I do have any questions, I can contact their web support and get an answer within hours. They have paid phone support after the free phone support runs out, but I haven't needed that.

Easy to learn and use, with good support and inexpensive updates.

I don't have any negative things to say about it.

Small problem- last update removed automatic check numbering when entering printed checks. liked old way so as not to enter check number each time. BIG PROBLEM- WHEN ENTERING PRINTED CHECKS THE NAME CHANGES FROM OLD CHECK BUT ACCOUNT, POST TO AND AMOUNT CARRY OVER. I HAVE TO X OUT AND START OVER WITH EACH CHECK. I HAVE CALLED SEVERAL TIMES AND YOU SAY YOU CAN'T DUPLICATE ERROR. THE ONLY WAY TO FIX IT SEEMS TO ME IS PROVIDE ME WITH A NUMBER THAT I CAN GET RIGHT THRU ON SO TECH CAN LOG ON AND SEE PROBLEM. I DID THIS MONTHS AND MONTHS A GO, TECH SAW WHAT IT WAS DOING AND SAID HE WOULD CHECK WITH SOMEONE THERE AND GET BACK WITH ME.---NEVER HAPPENED. AT YOUR SUGGESTION I CALLED A COMPUTER TECH. HE CHECKED THE SYSTEM AND SAID SOFTWARE PROBLEM

Excellent very happy with the software.

I have been using it for almost 30 years and i manage over a 150 units. it is well thought out very functional and at a fraction of what the competition charges.

It doesn't automatically calculate the tax on management. Probably a specifically Canadian problem.

This is a good software and I will recommend it to any new property management company. I have been using for years and it has not disappointed me.

Cost and easy to work with when you understand it. It easy for owners to read their statements when you do not complicate things.

Not able to use from different locations. If it could be used online I believe most companies would start using it.

After pouring through reviews and comparisons of numerous property management programs, I finally settled on TenantFile for my small property management & leasing business. I've been using it since 2011 and it has suited my needs in every way. My clients are happy with the easy-to-understand reports and I have been happy with the easy file setups and customer service. I highly recommend this software to small property management business - it gives you exactly what you need to run a business without breaking the budget, and you own the software vs. a subscription rate which adds up to $$$$ over time. When you can't figure something out after reading the on-line "help" guide, you can easily get a live person to help figure things out at a reasonable rate.

Easy to use and reliable software at an affordable price.

Accounts were a bit tricky to set up in the beginning but easy now.

In today's internet age I can't trust my client data to the cloud so I keep it locally, on my computer. Tenant File security is the only security I trust. The software is easy to learn, has powerful reports and the structure of the programs allows one to control all aspects of a property management business.

local security powerful reporting convenient access to data

need popup menus and retention of data on screen

The pricing in the ease-of-use of this software is amazing. You can literally put it on your computer and start using it the same day.

Nothing that I can put my finger on at this time, I have been a user of the software for years.

I really like the tools, the functions, but in some cases it's difficult to understand the software

I really like the tools, the functions that this software provide us to manage the differents files of properties, the way that you can use them it's amazing, I really love the tools.

I don't like the interface, because in a lot of times it's difficult to use with the maximum potential the software because you need to learn how to use ti.

I run a small management company as a part of my brokerage. The program does well for me, but has a couple of functional quirks that require account adjustments periodically. For example, after I backup at the end of a year, I want to get rid of old tenants and clean up my interface. When I delete an old tenant from the active file, I have to manually adjust the owner's balance to replace all the old transaction dollars (rent received, payments made). It only takes a little bit of time, but it's confusing to owners. Customer Service is usually very helpful!