I like everything about this product. Seriously, I'm very impressed with the amazing job TenantCloud did. I manage my rentals by myself and I don't need any help, it's really great.

I can't think of anything. This product is probably the best tool I have seen on the market.

Tenant Cloud keeps things simple. This is what I want. There are some extremnely robust solutions that offer similar offering...but too much...is sometimes overwhelming. This suits my needs just fine. There are minor issues that could use some work however I feel like Tenant Cloud will likely get better as time goes on and for now I'm happy to go along for the ride! I think they have all the nuts and bolts for the most part and the price is reasonable. I would recommend people to give it a try.

Tenant Cloud helps with automation naturally. If I can use software that takes manually entries out of the equation...I'm a fan. This software does that nicely. Tenants can view and digitally sign their lease, view charges, pay rent, communicate through platform if they like. Oh and it generates reports. What else do you really need? The interface is rather simple...easy to work with and graphically pleasing. It's rather intuitive. Doesn't take long to become comfortable. It's a nice product offering that solves my problems.

There are small details that can be frustrating but overlooked. When drafting my boilerplate lease...the format comes out slight wrong every time. The software creates a bunch of space between words or sentences. It appears random but I just edit it every time I create a lease...to clean it up and look proper. Setting up the lease could use a few tweaks. Tenant can not see a list of charges until AFTER the lease is signed. I'd like for them to see the charges at the time the lease is signed. It helps Tenant visually see what they are paying for at time of signing.

There was nothing about the software or customer experience that I enjoyed

Tenant cloud is *happy* to continue charging you every month, even though you haven't "completed setup" of your account; however, they: - Have a customer service line that goes to voicemail (and no one returns your call) - Have "chat" online that is unwilling to help, can't cancel your account, and won't transfer you to a supervisor It's basically like the old "CD" scams that would get you paying a monthly rate and then make it very difficult to cancel the subscription

I am happy with this purchase, I moved to TenantCloud after passing 10+ units under management and I'm confident this will support the growth of our PM company. The "Connection Invite" issue needs to be addressed as well as more customization (like being able to disable the CC option for tenant payments before they accept connection; instead of waiting to manually do this after each accepts the connection)Overall a great product

I like the dashboards, owner portal specifically, and how quickly the payments are processed. Being able to handle all rent/owner distributions in one location is great.

Seen in my review, someone cannot "accept my connection" unless they use a unique link via email. If they sign up outside of this link they have to completely wipe their account before I can resend the invite. This needs to be changed!

Great experience, I would recommend they take requests and complaints more serious. As well, when making changes with updates, ensure that they are updates that consumers need or won't affect their current uses.

The ease of use, and ability to personalize most of the information input into the software.

The updates that are made regularly often affect items we were using and then they are no longer useful to us.

Loved the vendor process and maintenance requests as well as the owner portals.

There is no Move In / Move out and general inspection documentation. it will beneficial to have such function and then have the system allow you to task the work to a contractor. You do not have a reconciliation process for bank accounts I think that is a negative. Also you don't have an option to issues 1099 to vendors / owners and fire files to the IRS again another negative.

So far I'm still transfering data and find it quite easy to do. I can give you more feedback in a few months when I start to actually use it with my tenants.

It is quite easy to use and have all what I want in property managing.

I wish you can have it more international user friendly by giving options to add/remove options. For example, I try to add equipment that are commonly provided in my country but then it's not available in the dropdown options so I have to compile them all in other.

The layout is okay, it made it enjoyable to use. The accounting and lease options were hard to use though.

The app had issues, I had to keep signing in over and over. Resolving issues with customer services took ages

Easy to keep track of Tennant Nice way to interact with the Tennant

Payments from Tennant to landlord takes 5+ days

Easy to use one tool for lease management, rent collection, and accounting.

Tenants are charged a fee for payments. Would like to see a payment model where I, as the landlord, cover the fees.

All rents coming through the same system and management of maintenance issues.

This is easy to use and I like the help videos/articles I can send my tenants to help with onboarding. It's a great price too. I'm at 12 units now but am acquiring 16 more so I'm glad my cost won't change per month.

I wish the help videos for tenants were in Spanish as well. A few of my tenants were confused about standard vs advanced tenant set up.

After trying a couple other tenant management software, I was excited to have found TenantCloud. It is easy to learn, has a great look, portal for both tenant and myself, and all at a reasonable cost. I have been using this for less than 6 months, but already recommended to many friends who also manage rental properties. I highly recommend this software!

Tenant has their own portal which even includes a maintenance request, it keeps track of all my accounting, online payments are easy to make and easy to receive, the lease flow and background/credit checks are easy to use, the over all look is pleasant and easy to work with, yet the reporting section is robust and gives you many options.

I have not come across anything I do not like about this software.

I purchased Tenant Cloud for the automatic payment system for paying monthly rent. It has been easy to set up and navigate. The help documents online are very thorough so there hasn't been a need to call customer service.

I didn't think the accounting system had all the options to track expenses on capital expenditure or repairs. Sometimes I go to the store and purchase things that I do not want to charge to a tenant or contractor and this option wasn't available.

Overall we are pleased but this is a very competitive space. TC needs to keep pushing forward. More interaction with customers letting us know what new functionality is in the pipeline could help with customer retention And satisfaction.

We have about 50 rentals and depended on Quicken and Excel before Tenant Cloud (TC) to manage our rentals. We reached a point where we just had to get more efficient. After looking at a number of alternatives, we selected Tenant Cloud. So happy we did. It has GREATLY simplified the advertising, leasing and rent tracking process. The payment reminders, online payment capability and auto late features have increased our overall rent collections. I also really appreciate that I constantly see TC making improvements in their software and customer support. Highly recommend it.

You are pretty much on your own when it comes to reconciling Tenant Cloud with your bank account. I’ve been told since we purchased TC that functionality was on the way to help with that but still have not seen it. Also, allowing for more customization and ad hoc reports is needed.

To get both accounting and tenant management for this price is pretty good.

Unlike QuickBooks and most other accounting software it does not automatically import your transactions. This means every payee must be entered manually before any transactions can be categorized for them. The software makes no attempt to recognize vendors and assume the proper category. Also the accounting filters reset to default every time you make a change, so making many changes of the same type is brutal.