TOPS [ONE]


TOPS [ONE] is a web-based community association management (CAM) solution designed for managing Condos, HOAs and Co-Ops. TOPS [ONE]’s robust workflow automation tools enable businesses to manage their properties and accounting activities.

Unlike the property management software that caters to the variety of users, TOPS [ONE] serves only community associations. The solution provides tools to streamline multiple operations including portfolio management, service request management, account management and reporting. Businesses can define their key performance indicators (KPIs) and keep a track of business valuable information through dashboards.

TOPS [ONE] offers various custom fields to track details like house numbers, parking spots, owner details and more. The real-time alert feature allows sending alerts/reminders to both owner and tenants about the rent dues, payment acknowledgments, maintenance schedules or other activities. Other features include ad hoc reporting, role-based permissions, activity logging and automatic notifications.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Windows 2000

65 Reviews of TOPS [ONE]

Showing 1 - 20 of 65

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  • Joanna from EnProVera

    July 2018

    Most of the time the programs features do not work.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    There were no benefits except to learn to read reviews before purchasing a product.

    Pros

    Easy of use when it does work, easy to navigate through. The cloud based is a nice feature as well.

    Cons

    It is just released before it is ready to be. Features don't work, the accounting is awful and when you try to get customer support you will pull your hair out. I takes over 48 hours to get someone to call you to tell you it's not something they can solve and has to go to Development which never gets solved.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brett from Prism Realty Management

    Specialty: Community / HOA

    Number of employees: 2-10 employees

    June 2018

    Tops One

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Well Worth the investment !

    Pros

    Tops One has been our platform from day one. We find the solution to be easy to learn yet full featured. Support organization is quick to respond! And features roll out all the time.

    Cons

    Some early issues, that since were able to resolve. Like the ability to add features without action on part.

    This review was submitted organically. No incentive was offered
    Review Source
  • Tiffany from Fairway Village Residents Association Inc.

    Specialty: Co-op

    Number of employees: 11-50 employees

    June 2018

    TOPS One Worth the Effort - Paid off BIG Time!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Now that the pains of set up are over, we are all loving TOPS One. Since it is a new system they still have some bugs to work out; however, I have found the support team to be very responsive. Their enhancement program is nice, it allows you to recommend changes to upgrade the system to better suit your business needs. You will need to have a comprehensive plan in place, starting with the accounting transition and the patience to work through the transition. I learned a tremendous amount during this time and feel like I truly have a solid grasp on the accounting functions and reporting much better than beforehand.

    Pros

    Love having all property, accounting and resident information at my fingertips. Great for onsite managers. Provides real time reports and transparency of management operations to the board. Paying for itself double fold!

    Cons

    Set up was far from painless. Would definitely recommend the TOPS One Support Team find a way to assist in the transition by providing a comprehensive preparation plan.

    This review was submitted organically. No incentive was offered
    Review Source
  • Blake from Property Management Inc

    Specialty: Community / HOA

    Number of employees: 11-50 employees

    May 2018

    Great Partner - VERY user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Support team is very helpful and knowledgeable about the product. Clean interface, great integrations!

    Pros

    Accounting is very specific to the industry. Easy to use and understand. Price is extremely fair. Support team has your back!

    Cons

    The bank reconciliations are a pain at times. It would be great if the bank statements were automatically pulled into the software.

    This review was submitted organically. No incentive was offered
    Review Source
  • Alejandra from Westport realty inc.

    Specialty: Real Estate Developer

    Number of employees: 11-50 employees

    May 2018

    Awesome Accounting Software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Great accounting software

    Pros

    Super easy to navigate, makes doing bank reconciliations super easy as well as paying out vendors that are owed. Even setting up users is super simple and fast.

    Cons

    Do not have much that I can complain about, I have had success while using OneSite and hope to continue to use it and always recommend it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Deborah from Villages at Kiln Creek Owners Association

    April 2018

    Our migration from the old TOPS to TOPS One has been a total disaster

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Benefits???? We have yet to see any benefit for the upgrade at all. It has been a constant battle with their office to even respond - we still are out of balance, the form letters still don't work accurately and NO ONE from TOPS will even address.

    Pros

    Only the fact that it is web based - the old TOPS had more features and at least it worked, even though it was cumbersome

    Cons

    Nothing balances!!!! Form letters don't match A/R - Customer service to resolve issues is NONEXISTENT. The staff seems to be overwhelmed and doesn't know any more than we do !!!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TOPS Software, TOPS Software, LLC

    June 2018

    Deborah, Thank you for your review, we're sorry your experience has not reflected what you hoped it would be. Our staff works hard to provide a high level of service for all of our clients in a timely manner. We are continuously striving to make our product better, as I am sure you have seen in recent updates (http://www.topssoft.com/blogs/tops-customers/topic/tops-one). Your feedback helps us to learn how to better serve our customers. I encourage you to contact me directly if you would like to speak to a manager regarding your issues. (800) 760-9966 x9713 - Andrea Drennen, CMCA

  • James from HPS

    Specialty: Community / HOA

    Number of employees: 11-50 employees

    April 2018

    Do Not Use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    RUN AWAY FROM TOPS

    Pros

    Looks nice and seems easy to use at first glance but does not really work. Search bar was about the only thing that really worked and it took a few weeks before they could make it work.

    Cons

    Does not work. We spent months unable to run reconciliations or generate form letters from TOPSone. No support or help to resolve basic functionality issues.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Meigan, TOPS Software, LLC

    June 2018

    James, Thank you for your honest review, we are so sorry that you have had this experience. When TOPS [ONE] was released, we became increasingly aware that the product had its merits, but our processes needed work. We’ve spent the year since its release modifying those processes to better accommodate the product and our clients, as well as making routine updates to reach feature parity with TOPS Professional. One of those updates includes the letters in TOPS [ONE], you can find it and all of our latest updates here: http://www.topssoft.com/blogs/tops-customers/topic/program-updates. We hope that you will reach out to our support team at (800) 599 – 5689 or by creating a ticket at support.topssoft.com to let us do everything we can to resolve your issues with navigating our product. Thank you for your feedback, we are listening, and we are doing everything we can to make the changes necessary to better serve our clients.

  • Beth from Coventry Group Community Management

    Specialty: Mixed Portfolio

    Number of employees: 2-10 employees

    March 2018

    TOPS[ONE] exceeds our company's needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have always had an extremely good experience with TOPS from tech support to sales to management! I love the product!

    Pros

    TOPS[ONE] is an easy to use product. It is intuitive and has made the transition from TOPSPro to ONE a pretty smooth process. TOPS has recently upgraded their support and it is excellent. I get quick, knowledgeable help. Training was thorough. New, innovative services are continuously added. TOPS is extremely responsive to customer feedback and requests.

    Cons

    There are some things that aren't as easy to use as in TOPSPro, but after talking to TOPS, I have found out those things are coming in the 2nd quarter.

    This review was submitted organically. No incentive was offered
    Review Source
  • Stephanie from Cedar Glen Homes

    Specialty: Co-op

    Number of employees: 2-10 employees

    March 2018

    Not as user friendly as other programs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's an okay program not good for someone who is not bookkeeping savy

    Pros

    The community side of this program is great for tracking monthly payments from residents and work orders

    Cons

    If you do not have a solid bookkeeping background this is not the program for you. Also, the technical support team takes days to address your problems

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • David from 12751 (Premier Property Management Services, LLC)

    Number of employees: 11-50 employees

    March 2018

    Easy to use, easy to train staff on. Great product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    To run our company most efficiently.

    Pros

    It is web based so as long as you have an internet connection you can use it. It is very user-friendly to use, the people at TOPS are without a doubt outstanding to work with. One time we had an issue and TOPS staff spent the time on the phone with us to show us what WE were doing wrong not TOPS ONE.

    Cons

    We have used several products in the past and I can honestly say TOPS ONE blows them all away. There is not much in the way of bad things to say, with all software there are bugs and things we as users would love to see but the thing about TOPS ONE is they care and listen so if you are looking for something specific just ask, reach out to them talk to them they will accommodate you.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TOPS Software, TOPS Software, LLC

    June 2018

    David, thank you so much for your kind words! we had a strong vision (http://www.topssoft.com/one/roadmap) when we built TOPS [ONE] to make a product that successfully served ALL of the stakeholders of a community association in one single platform. It is encouraging when customers can intuit and embrace that vision!

  • Marc from Core Community Mangement

    March 2018

    Please read before buying this! what a nightmare!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If your goal is to run your office efficiently then I suggest you do not use tops one!! I was so excited after talking to the sales rep about all the cool changes we could make and not one of the promises turned out! I have sent at least 10 emails to ask them when I am getting my training on the compliance and management side of the software and I was told the rep will call me and then after more emails from me i was told some other rep will call me then after another email today they told me the third rep is going to be reaching out to me. That is what inspired the review! I can't believe this company is able to stay in business or are they on their way out and that is why all the issues many companies are having. I also called other companies across Utah and Arizona that use tops and I have asked them if they are having the same problems and I have had every one of the companies tell me they are looking to change! Don't buy this product you will regret your choice. The next step to get back my money/training and misdirected promises would be get a lawyer involved. Sad that they can just be honest and fair to their clients

    Cons

    One year later and still haven't been fully trained like I was promised they took thousands of dollars from me no problem. I have to pay on time but they don't have to deliver on anything.
    The support takes way too long to get answers or they don't have answers
    The emails only go out in Tops software's name and you can't customize the subject line if emailed not the scheduler
    Many people saying they aren't getting the emails from the software even though it says it was sent
    The financials always have mistakes that they can't explain then we have to wait for them to fix them
    Annual budget to update is very difficult to do. not user-friendly. you can hide the zeroed line items while updated the budget. good luck!
    They say the financial layout is customizable but yet when we ask if we can do things they say well you can't do that!
    Our CPA says The default financial isn't set up to the standard of typical financial statement
    Unable to delete certain data that they said we could during the demo
    The tradition has been a painful process! They said it is easy! it is not!!
    They said it works good with a Mac computer but it doesnt! yes it is web based but any docs downloaded or files you need to work with are not MAC friendly
    Reports take very long to download! Custom reports are not user friendly
    It crashes and times out
    It does not have simple commands like putting tables in alphabetical order or descending/ascending order. It also does not imp/exp very good

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TOPS Software, TOPS Software, LLC

    June 2018

    Marc, thank you for posting your review in so many places, we have really got to stop meeting like this! I know that you have spent excessive time with our support team and with Teri Perez, our support manager, and that you have experienced a resolution of many, if not all of the issues listed here. I appreciate that you continue to be a user of TOPS ONE, as a show of faith in our commitment to our clients and their needs. We promise to continue to work hard to win back your love and affection!

  • Carla from Summerfield Master Community

    February 2018

    The worst software I have ever used. There are so many issues with this software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    The software doesn't work or produce any reports that are correct. All bank postings from Lockbox are incorrect and they don't know how to fix it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TOPS Software, TOPS Software, LLC

    June 2018

    Carla, thank you for your feedback. Every bit of constructive criticism we receive helps us to build a better product for our customers.

  • Terri from Towne Property Management, LLC

    Specialty: Community / HOA

    Number of employees: 2-10 employees

    February 2018

    Horrific Experience -- BEWARE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Also be aware, that if your implementation doesn't work, they insist on keeping your implementation fees for their time. They even tried to blame me for not supplying data. I have emails to the contrary which I supplied to them. Still no refund for implementation. Horrible.

    Cons

    If you are lucky enough to be able to balance your accounts, be certain to look at your reports. You would think they would be correct, but they may not be. My accounts balanced but my reports showed an huge amount in million prepaid total for maintenance fees. That's only the beginning of the problems. I'm happy to provide more details.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Meigan, TOPS Software, LLC

    June 2018

    Hi Terri, We’re so sorry to hear that you had a difficult time with the account balance feature in our software. We encourage you to continue to work with our support team to let them work to resolve these issues. Please reach out to them at support.topssoft.com and creating a ticket or by phone at (800) 899 – 5689. For any problems you experienced with implementation, please contact your Account Executive by calling (800) 760 – 9966. I hope we can work together to resolve your issues so you can be completely satisfied with your TOPS experience. Thank you so much for your continued patience, we hope you’ll give us the opportunity to find the ways our software can best benefit you and your needs.

  • Burke from Community HOAM

    Specialty: Community / HOA

    Number of employees: 2-10 employees

    January 2018

    TOPS has gone down hill

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We started with TOPs IQ and it was okay. Support started out good but then they sold us on tops one with a better interface and a lot of promises. TOPS one has been a major disappointment. Changing management software is a big undertaking, don't commit to tops because you will regret it. It has cost our company thousands of dollars in setup, increased subscription costs and lost time for managers.

    Cons

    They sold us with great functionality and promises but after we paid for setup and training we found out that it couldn't do basic stuff like send emails from our company email address. It has now been over a year and the product is still not there and they never respond to inquiries.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Meigan, TOPS Software, LLC

    June 2018

    Hi Burke, We know the stress that changing software can cause. We strive to make that transition as smooth as possible, and we apologize if that effort did not live up to your expectations. One of our most recent updates tackles the email concerns you mentioned. You can find it, and all of our latest releases, here: http://www.topssoft.com/blogs/tops-customers/topic/program-updates). In the year since TOPS [ONE] has been released, we have continued to add features and functionalities such as this to TOPS [ONE] to reach feature parity with TOPS Professional. We are working diligently to improve our products and your input is a large part of that. Thank you for your patience, we hope you will continue to share your feedback with us and help us to better serve you.

  • Verified Reviewer

    October 2017

    Everything feature "Coming soon"

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's web based so you can use it anywhere including on your phone - with limited functionality do the design/style.

    Cons

    They seem to be more concerned with helping vendors in their add-on ecosystem then customers who pay them directly. Long wait times for support, even when paying for premium support.
    New system with flaw like:
    - submit a form and sometimes would post 2-3 times.
    - duplicating annual budgets
    - unable to delete certain data (deleting eventually became a "feature")
    - Current President Mike will over promise and under deliver deliver, and then deny any conversation. Or will schedule a follow up appointment and then block all correspondence instead of the follow up conversation - a complete lack of respect for my time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TOPS Software, TOPS Software, LLC

    February 2018

    TOPS Professional was built over a 30-year time-span. In that time, we added hundreds of features to aid in community association management. Writing TOPS [ONE] from scratch, we had to choose which of those features were essential to be able to produce a viable product. To help fill the holes we did not have ready, we cultivated strong relationships and integrations with industry partners. In the year since TOPS [ONE] has been released we have continued to add features and functionalities to the product to reach feature parity with TOPS Professional (view recent releases here: http://www.topssoft.com/blogs/tops-customers/topic/program-updates) Mike, and every one of our team takes our clients feedback very seriously. We absolutely do hear you, and respect your time. We are working hard to make changes to the product and to internal structures to better serve you and every client.

  • Julie from Lake Cushman Maintenance Company

    Specialty: Community / HOA

    Number of employees: 11-50 employees

    October 2017

    We have been using Tops for over 20 years, currently using TOPS pro and considering upgrade to TOPS1

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have researched several other software packages, and TOPS1 appears to be the most cost effective choice moving forward. TOPS1 provides the best balance of accounting and member service options for our HOA. TOPS1 includes premium support, so that takes care of our issue with support.

    Pros

    Over the years we have developed a good relationship with staff at TOPS. We are able to use the software for most of our member and accounting tasks. There are excellent form letter options, gate/parking permit tracking and CC&R enforcement tracking.

    Cons

    We were disappointed when it became necessary to pay extra (double) for premium support to wait on hold for support. Currently it can take a couple of days for TOPS to call us back on issues. We lost about 5 days in 2017 due to waiting for call backs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • justin from hoamco

    October 2017

    After 15 plus years with Tops we finally had to waive the white flag

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    On paper it looks great and appears to be a great value - if you are a single user this may be the product for you based on price.

    Cons

    This company has fallen behind so far compared with their competition. They stopped innovating and placed no value in customer support. We have 300 plus communities with multiple offices in multiple states and I could not recommend Tops to anyone but a self managed community. Tops was costing our company over $50k per year working out problems that should have been addressed by Tops. The amount of lost data and the rush to deliver new updates that have not been tested cost us so much. I am the owner and have tried everything to resolve the issues we had - we finally made a move and it was the best decision. It was painful but what a difference in made for our clients and team. I am the owner of the company and I would be happy to answer any questions: Justin Scott www.hoamco.com

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TOPS Software, TOPS Software, LLC

    February 2018

    Justin, words cannot express how disheartening it is to read your review. I have personally worked with HOAMCO over the years and you have always been a valued client. I can assure you that we have definitely not stopped innovating - quite the opposite, we have probably taken on more innovations than we really should have. With three major products to actively support, our customer service team has struggled in recent months to scale up to the demand of new clients. That is no excuse. We are actively making changes in our infrastructure to accommodate the demand, but I can understand (sadly) how this is too little, too late for you. We wish you the best.

  • MATT from TPM

    Number of employees: 2-10 employees

    August 2017

    It has only been a month and the only thing good is the accounting portion of TOPS One

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    WE WILL LET YOU KNOW ONCE WE HAVE FIGURED IT OUT

    Pros

    Accounting Portion has been an improvement from TOPS IQ..

    Cons

    EVERYTHING ELSE HAS BEEN LESS THEN ADVERTISED. Violation Letters wiped out. Editing letters is a tedious. Sending out bulk mailing letters is complicated. No where to store rental deposits. No way to send letters to just renters and not owners. The conversion from IQ to ONE was suppossed to be an upgrade but they forgot about upgrading the best parts of IQ into one. They never considered existing customers and ease of use from IQ format. My business has been severly affected by this transition.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TOPS Software, TOPS Software, LLC

    February 2018

    Matt, thank you for your earnest feedback. I am sorry to hear you are experiencing issues with the management tools. We are working continuously to improve the product, and we appreciate your patience.

  • Lona from JBA

    Specialty: Community / HOA

    Number of employees: 2-10 employees

    June 2017

    Don't Bother with this

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Mike Hardy please get the issues with your first program corrected and don't sell your new one so fast. You made a lot of people unhappy.

    Pros

    The first program is easy to use and for someone who has a hard time learning something new. That's all I have to say!

    Cons

    Something is always wrong with the program. A/R goes off all the time and have to fix financials. Always something wrong where you have to call support and call Trapps. They work off 2 servers. New TOPS One is a mess and they will sell you with the accounting being all wrong and more issues than the first program. They don't have the software down correctly, too busy, not the easiest to use, doesn't have everything you need because they are still working it all out. TOPS One started too fast and they aren't and still aren't ready. They shouldn't be selling it but they are worried more for money than anything. Do yourself a favor, go with another program.

  • Nate from Desert Edge Property Management

    Specialty: Community / HOA

    Number of employees: 2-10 employees

    June 2017

    Property Manager

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Puts what you need to watch at the forefront... on the home screen. Work orders are placed at the front.

    Cons

    The help options don't help much. I wish they had a better help option online or in the product instead of having to call.

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