Total Management is a cloud-based property management solution suitable for midsize to large organizations that manage apartments, mixed portfolio, REITs and commercial or retail space.

Total Management helps users multitask by navigating multiple screens in a single web browser without using tabs, similar to the screens found in Quickbooks. Users can work on multiple windows at the same time and hit the save button in one window, without losing any unsaved work in any other windows. The solution offers the ability to navigate within the system based on a user's own preference.

Total Management also helps in reducing time-consuming processes to just one step, including move-ins, move-outs and accounting tasks. Total Management offers additional features which include duplicate invoice catcher, employee work order texting, a CAM/Tax reconciliation system and more. It also features a live chat support system, so users can speak to a Total Management representative through the software.

Total Management's tenant portal allows tenants to pay bills online, and the letter wizard helps users compose and duplicate invoices and letters.



89 Reviews of Total Management

Overall rating

4.0 / 5 stars

Showing 1 - 20 of 89 reviews

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Works well for a small portfolio

I used total management daily, and it is a very useful tool. It gives me the ease of multitasking to track repairs, run reports, and find resident information.

Pros

I used total management for my growing portfolio of multi family units. It helps keep us organized and offers streamlined access to reports, rent rolls, and ledgers. It is pretty accessable if you are used to this type of software.

Cons

Integration to other softwares is limited, and customer support is not the strongest.

July 2018

Emily from Mon Ami Realty LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Very effective in keeping data up to date.

Pros

The software was used for a property management company. It was very easy and clear to use. The data stored was up to date and easy to update. I also love the feature of being able to upload all the files to each account and saving paper! Super eco friendly!

Cons

Nothing! I enjoyed every aspect of using the software on daily basis. It made daily tasks easier, like uploading files and adding new clients.

July 2018

Madeleine from Sound corporate

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

4 of 5

July 2018

I mildly enjoyed using this software

The opportunity to try something new.

Pros

The ease of the navigation when it came to using the program was very helpful and not intimidating at all.

Cons

I felt that the customer support offered by this software company could be improved by offering shorter wait times.

July 2018

chris from CSK Residential

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

July 2018

Efficiency exemplified

Pros

The ability to set up multiple tasks easily and receive updates. Allows me to do so much more with my time.

Cons

Customer support could use more training. When I called for assistance, they put me on hold for 15 minutes and said they would call back but did not.

July 2018

Bryan from JCG Land Services

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

It works well, reasonable price

Pros

It is a reasonable cost-effective property management software option for my growing property management company. Works alright

Cons

It seems a bit overpriced compared to some of the other software options for property management. I like some of the options of all of the ones I've tried, but not completely sold on any of them.

June 2018

JASVIN from University of Nevada-Las Vegas

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

solution to manage porperties for mid-size

To conclude, free accountant (for trail version only) for your real estate property management which sums out detailed account report, yet reliable.

Pros

Multi-tasking with quick navigation adopted from quickbook. Generate account report and versatile navigation-tree for quick navigation.

Cons

They should upbring a voice-calling customer support center instead of on-screen chat and trial version should be having less restriction.

June 2018

Pamela from The Industrial Group

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

June 2018

TM

may need better accounting reports.

Pros

Initially there is a quick learning curve. lots of reports. Easy to keep track of inquiries, work orders, etc.

Cons

I don't like only chat for customer service. should have phone service for more complicated issues.

May 2018

Shauna from MDSTAT URGENT CARE, INC

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Program does everything I need at a reasonable cost for my tiny portfolio.

Pros

Web Based, tracks in real time, multiple users can access data, One button action on NSF charges fee, updates ledger and writes letter. Couldn't be more simple.

Cons

I would love it there was an App for Android or I-Phone so that I could access easily from my phone.

February 2017

Jennifer from MLB Property Management

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2017

We love Total Management

This system works so well for anybody who does property management. It is streamlined and keeps us organized. I would recommend this software program to anyone, big or small.

Response from Total Management of Total Management

Replied March 2017

Hi Jennifer, We appreciate you taking the time to leave a review. We're glad to hear that our program helps keep you organized!

February 2017

James from Sierra Properties

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

February 2017

Great Property Management Software!

We have been using Total Management in our office for over a year now and it makes it easy to keep track of multiple multi-Family units. Highly Recommended!

Response from Total Management of Total Management

Replied March 2017

Hi James, Thanks for leaving us a review! We're happy to hear that our program has helped make it easier to track multi-family units!

February 2017

Feras from New Leaf Property Management

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

4 of 5

February 2017

Customer Service setup is awful

Good price, but customer service is only provided for 1 month, after that you must pay....and for complicated software, it was a nightmare to learn.

February 2017

Jeanette from Greenfield Village

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Total Mgmt Review

Works fine, user friendly. reports are great. better than other. great for rent roll and reports.

Response from Total Management of Total Management

Replied February 2017

Hi Jeanette, Thank you for leaving us a review. We're glad to hear that you're finding our program easy to use!

February 2017

Marie from The Collective Sedona LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

2 of 5

February 2017

Needs to be easier for a savvy, super experienced person to figure out faster without orientation.

The program seems limited in features to query and report. Support is sooooo hard to get and most of the time the answer is no it doesn't do that. :( -- sorry.

Pros

Screen transition very good and quick.
Color scheme very good
Arrangement of Data is good.

Cons

Query features are too limited does not meet needs.
Training and support to limited, we may have never used the program to the full.
Invoicing, reporting too limited. Customizing too limited. TEXT TOO SMALL

February 2017

Armando from Pacific Dental Services

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

February 2017

Great starter software

We've had TM for about 2 years now. It is a simple starter software that has many functionalities to track multi building and multi tenant operations. It has not been a software that can be integrated into our accounting software, so it has been a better way than excel to track our properties, but has not been the tool to solve all of our issues.

Pros

It has helped us to manage our properties in a more organized way than excel.

Cons

integration to other softwares. We can not use the accounting, payable and CAm Rec functions, as we have other main softwares that we use and shared services who we can not ask to manage dual softwares.

Response from Total Management of Total Management

Replied March 2017

Hi Armando, We appreciate you leaving us a review! We're glad to hear that our program has helped organize property management for Pacific Dental Services! It's important for us to hearback from our users, and we appreciate you taking the time to share about your experience with us.

February 2017

Sarah from Southwyck Park Apartments

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

A+ service and VERY easy to navigate

This software is easy to navigate and customer service is amazing! I have found that all task can be reached from main screen, any mistakes can easily be corrected.

Pros

Easy to navigate

Cons

It is hard to find prior tenants when they had a shared lease. It does not list them but the primary lease holder so this makes land lord verification difficult.

Response from Total Management of Total Management

Replied March 2017

Hi Sarah, Thanks for leaving us a review! We're happy to hear that you're finding our program easy to navigate and have had a great experience with our support team!

February 2017

Benny from Renaissance hills apartments

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

February 2017

Renaissance hills apartment

Over all I like the program the only issues I have had were with the online payment . Customer service is good .i dealt with support staff, he was very patient with my ignorance of computers

Response from Total Management of Total Management

Replied March 2017

Hi Benny, Thanks for leaving a review! We're glad to hear that overall you've been enjoying our program! We'll be sure to let our support team know you've found them helpful.

February 2017

Tamera from Cross Lake Apartments

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

4 of 5

February 2017

Totally-Ahh-mazing!

I use this software daily. It has so many features that I am still trying to get use to daily. All in all this is a great software to use.

Pros

Easy to utilize and manage. Fast and easy for newbies to learn!

Cons

Feels like I still need training in some areas . Still so much to learn. Wish it were easier to correct mistakes such as move outs. Customer Service is hard to reach at times and get answers.

Response from Total Management of Total Management

Replied March 2017

Hi Tamera, We appreciate you leaving a review. We're glad to hear that you're enjoying the many features of our program! If you ever need help re-learning one of them, please reach out to our support staff. They would be happy to help!

February 2017

TL from Mon Ami Realty

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2017

Work Order Function Very Useful

Work Order function is very useful to track repairs and maintenance. Easy to use and help to tenants.

Pros

Tracking data, copies of documents, tenant information and work orders.

Cons

Reports and showing the correct merchant payments.

Response from Total Management of Total Management

Replied March 2017

Hi TL, Thanks for leaving a review. We're happy to hear that you're enjoying many of our program's features!

February 2017

Amy from Texan Property Management

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2017

Best Software for Property Management

I have loved using the Total Management software now for the last 2 years. It is easy to understand and use and the support is wonderful.

Response from Total Management of Total Management

Replied March 2017

Hi Amy, We appreciate you you leaving us a review! We're happy to know that you've enjoyed the experience so far and have found our support team to be helpful!

February 2017

Rudy from Cofe Properties LLC

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Cofe Review

My experience has been good so far. Whenever I've had an issue, customer support staffs have been able to help me.

Response from Total Management of Total Management

Replied February 2017

Hi Rudy, Thanks for your review! Glad to hear that you've found our support team to be helpful!