All Total Management Reviews
1-25 of 89 Reviews
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Shawn
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
TM is terrific
I've been using TM to manage my multiple commercial properties for several years and simply love it. It's so easy to use and has great features as well. I recommend TM to any all property owners who want to easily and effectively manage their properties.
PROSThe simplicity and ease of use. The reporting features are great.
CONSI love it all.
Vendor Response
Hi Shawn, We appreciate your review! Happy to hear that our program has helped make it easy to manage your commercial properties! Don't forget about our referral program, where you can get a $50 amazon gift card for any referral that signs up with us.
Replied March 2017
Nadine
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Total Management provides the Total Package
Using the Total Management program has made the process of collecting rent, tracking expenses and doing the CAM Reconciliation for our commercial spaces a breeze! If there is a question about generating a report, the customer service is prompt and helpful. Highly recommend this user friendly program.
PROSUser friendly, straight forward and simple.
CONSAging on some of the reports as we were so used to using Quickbooks - it is just different..
Vendor Response
Hi Nadine, Thanks for your review. We're glad to hear that you're finding it easy to use our program for your business!
Replied February 2017
Armando
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2017
Great starter software
We've had TM for about 2 years now. It is a simple starter software that has many functionalities to track multi building and multi tenant operations. It has not been a software that can be integrated into our accounting software, so it has been a better way than excel to track our properties, but has not been the tool to solve all of our issues.
PROSIt has helped us to manage our properties in a more organized way than excel.
CONSintegration to other softwares. We can not use the accounting, payable and CAm Rec functions, as we have other main softwares that we use and shared services who we can not ask to manage dual softwares.
Vendor Response
Hi Armando, We appreciate you leaving us a review! We're glad to hear that our program has helped organize property management for Pacific Dental Services! It's important for us to hearback from our users, and we appreciate you taking the time to share about your experience with us.
Replied March 2017
Kelly
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2017
This is a good system for tracking property management rents and accounting
Overall a good experience, the system is user friendly and the "how to" feature helps work through most problems that I have come across.
PROSThis is user friendly, edits are easy to make, you can manage multiple properties and companies with easy.
CONSThere should be a way to emailing tenants/clients allowing the ability to type a detailed message to the tenant.
Vendor Response
Hi Kelly, Thank you for leaving us a review! We're glad to hear that you've had a good experience and that you're finding our program to be easy to use!
Replied March 2017
Kristen
Commercial Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2017
Good software
I am enjoying using Total Management. The set up was not great. I am not sure if it was on our end, or your end, but when the info was inputted the numbers from previous rent collections were all incorrect. I love how the rent rolls print out. I like how you can put rent escalators in there. Everyone has been helpful when I had a question. Training was good.
PROSRent escalators, rent roll reports - We really only use it to add rent, print reports, etc.
CONSSet up seemed to take awhile and the numbers in put were not accurate.
Vendor Response
Hi Kristen, Thank you for your review! We're happy to hear that you're enjoying the rent escalators and roll report within our program!
Replied March 2017
Natalie
Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2017
My Total Management Review - NRC
We have used TM since July 2016. I find the software is very easy to use but we have run into some issues with reports and accounting functions that could be improved upon. For instance, the AP report is still being worked on and does not match the Balance Sheet total when credits are involved. The bank deposit detail report does not show non tenant deposits. At times the reports for AR and prepaid Rent do not match the Balance Sheet either. The accounting side of the software is not as good as the property management side. With that being said, we are still very happy with the software.
PROSPlease see my previous detail.
CONSPlease see my previous detail.
Vendor Response
Hi Natalie, Thank you for leaving a review! We're glad to hear that you're finding our program easy to navigate. Hearing back from our users is important to us, and we appreciate you taking the time to share about your experience with us.
Replied March 2017
Nicolas
Real Estate, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2017
It´s an excellent tool for real estate administration!
For this short 6 months period I have been using this software, I noticed it´s an useful and very complete tool in the real estate business. There were some things I suggested to the support department and they solve the issue in a way that I can work better right now. Keep evolving! Excellent choice of Software.
PROS- I can access the information anywhere I am. - I have all the information in one place. - I can upload anything i want to the software. - Make the sellers´ easier. - It´s great!
CONS- I can not translate default reports or letters. - I can not ask for or create new reports, the way specifically I want.
Vendor Response
Hi Nicolas, Thanks for your review! Happy to hear that you've enjoyed our support team and the ease of access to the program. Recommendations from users like you are always great feedback.
Replied February 2017
TL
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2017
Work Order Function Very Useful
Work Order function is very useful to track repairs and maintenance. Easy to use and help to tenants.
PROSTracking data, copies of documents, tenant information and work orders.
CONSReports and showing the correct merchant payments.
Vendor Response
Hi TL, Thanks for leaving a review. We're happy to hear that you're enjoying many of our program's features!
Replied March 2017
Marie
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed February 2017
Needs to be easier for a savvy, super experienced person to figure out faster without orientation.
The program seems limited in features to query and report. Support is sooooo hard to get and most of the time the answer is no it doesn't do that. :( -- sorry.
PROSScreen transition very good and quick. Color scheme very good Arrangement of Data is good.
CONSQuery features are too limited does not meet needs. Training and support to limited, we may have never used the program to the full. Invoicing, reporting too limited. Customizing too limited. TEXT TOO SMALL
Pamela
Industrial Automation, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2018
TM
may need better accounting reports.
PROSInitially there is a quick learning curve. lots of reports. Easy to keep track of inquiries, work orders, etc.
CONSI don't like only chat for customer service. should have phone service for more complicated issues.
Thomas
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Excellent PM tool!!!
Overall quality is top notch!! Very easy to use once you get through all the training. All the features a PM needs to run their property easily and efficiently. Customer support always responds within 24 hours or usually less. Extremely good value when compared to other PMs.
PROSThe unlimited users feature
CONSN/A
Vendor Response
Hi Thomas, Thanks for leaving us a review! We appreciate you taking the time to share about your experience. Happy to know that you're finding our program to be easy to use!
Replied March 2017
Cindy
Commercial Real Estate, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed January 2017
TM should not be called a commercial application...it's residential
We were told that TM could be modified to hide the residential elements but that ended up not being the case. There was a recent "upgrade" which took out some of the necessary elements and added more residential. We asked to go back and when we did it erased parts of our data.
PROSIt's easy to use.
CONSThe rent roll contains an A/R column that cannot be hidden. Converting to excel looks awful. Property tax and CAM should be separated and you should be able to pull a report that shows Property taxes paid to date by tenant.
Kelly
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2017
Great Software!
Excellent software for managing multiple properties! Support is friendly and knowledgeable. Features are great!
PROSeverything is in one place
CONSinvoicing clients from management company is difficult
Vendor Response
Hi Kelly, We appreciate you leaving a review. We're glad to know that you've had a friendly experience with our support team!
Replied February 2017
Karina
Commercial Real Estate, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2017
Karina Del Junco Review on TM
I have worked with soft wares such as YARDI and MRI. Both can be used for the same functions & can be used for different functions. When used for different functions both are compatible with each other. TM does not have this function.
PROSUser friendly
CONSIs not compatible with other PM accounting software.
Lynda
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2013
We are a residential property management/owner company. We were looking for a simple, easy to use, robust system that would allow us to have all info at our fingertips, and also wouldn't cost and arm and a leg. We were utilizing a very complicated software system that would not allow us the flexibility required. We opted to have all prior history entered into the system as opposed to having it uploaded (for our own reasons). The input of historical data took some time on our end, and we had a few issues all due to user (on our end) error. Each and every time we had difficulty, complications, or any problem at all - TM Support was either on-line and resolved the issue immediately, or responded advising they would get back to us with resolution and always have. The Support Team at TM is fantastic, professional, helpful, and extremely responsive. I would highly recommend this system for numerous reasons. It is economical, easy to use, and implement; and you are never without assistance when required. Thanks to all at Total Management!
Tracy
Used free trial
OVERALL RATING: