I've been using TM to manage my multiple commercial properties for several years and simply love it. It's so easy to use and has great features as well. I recommend TM to any all property owners who want to easily and effectively manage their properties.

The simplicity and ease of use. The reporting features are great.

I love it all.

Using the Total Management program has made the process of collecting rent, tracking expenses and doing the CAM Reconciliation for our commercial spaces a breeze! If there is a question about generating a report, the customer service is prompt and helpful. Highly recommend this user friendly program.

User friendly, straight forward and simple.

Aging on some of the reports as we were so used to using Quickbooks - it is just different..

We've had TM for about 2 years now. It is a simple starter software that has many functionalities to track multi building and multi tenant operations. It has not been a software that can be integrated into our accounting software, so it has been a better way than excel to track our properties, but has not been the tool to solve all of our issues.

It has helped us to manage our properties in a more organized way than excel.

integration to other softwares. We can not use the accounting, payable and CAm Rec functions, as we have other main softwares that we use and shared services who we can not ask to manage dual softwares.

Overall a good experience, the system is user friendly and the "how to" feature helps work through most problems that I have come across.

This is user friendly, edits are easy to make, you can manage multiple properties and companies with easy.

There should be a way to emailing tenants/clients allowing the ability to type a detailed message to the tenant.

I am enjoying using Total Management. The set up was not great. I am not sure if it was on our end, or your end, but when the info was inputted the numbers from previous rent collections were all incorrect. I love how the rent rolls print out. I like how you can put rent escalators in there. Everyone has been helpful when I had a question. Training was good.

Rent escalators, rent roll reports - We really only use it to add rent, print reports, etc.

Set up seemed to take awhile and the numbers in put were not accurate.

We have used TM since July 2016. I find the software is very easy to use but we have run into some issues with reports and accounting functions that could be improved upon. For instance, the AP report is still being worked on and does not match the Balance Sheet total when credits are involved. The bank deposit detail report does not show non tenant deposits. At times the reports for AR and prepaid Rent do not match the Balance Sheet either. The accounting side of the software is not as good as the property management side. With that being said, we are still very happy with the software.

Please see my previous detail.

Please see my previous detail.

For this short 6 months period I have been using this software, I noticed it´s an useful and very complete tool in the real estate business. There were some things I suggested to the support department and they solve the issue in a way that I can work better right now. Keep evolving! Excellent choice of Software.

- I can access the information anywhere I am. - I have all the information in one place. - I can upload anything i want to the software. - Make the sellers´ easier. - It´s great!

- I can not translate default reports or letters. - I can not ask for or create new reports, the way specifically I want.

Work Order function is very useful to track repairs and maintenance. Easy to use and help to tenants.

Tracking data, copies of documents, tenant information and work orders.

Reports and showing the correct merchant payments.

The program seems limited in features to query and report. Support is sooooo hard to get and most of the time the answer is no it doesn't do that. :( -- sorry.

Screen transition very good and quick. Color scheme very good Arrangement of Data is good.

Query features are too limited does not meet needs. Training and support to limited, we may have never used the program to the full. Invoicing, reporting too limited. Customizing too limited. TEXT TOO SMALL

may need better accounting reports.

Initially there is a quick learning curve. lots of reports. Easy to keep track of inquiries, work orders, etc.

I don't like only chat for customer service. should have phone service for more complicated issues.

Overall quality is top notch!! Very easy to use once you get through all the training. All the features a PM needs to run their property easily and efficiently. Customer support always responds within 24 hours or usually less. Extremely good value when compared to other PMs.

The unlimited users feature

N/A

We were told that TM could be modified to hide the residential elements but that ended up not being the case. There was a recent "upgrade" which took out some of the necessary elements and added more residential. We asked to go back and when we did it erased parts of our data.

It's easy to use.

The rent roll contains an A/R column that cannot be hidden. Converting to excel looks awful. Property tax and CAM should be separated and you should be able to pull a report that shows Property taxes paid to date by tenant.

Excellent software for managing multiple properties! Support is friendly and knowledgeable. Features are great!

everything is in one place

invoicing clients from management company is difficult

I have worked with soft wares such as YARDI and MRI. Both can be used for the same functions & can be used for different functions. When used for different functions both are compatible with each other. TM does not have this function.

User friendly

Is not compatible with other PM accounting software.

We are a residential property management/owner company. We were looking for a simple, easy to use, robust system that would allow us to have all info at our fingertips, and also wouldn't cost and arm and a leg. We were utilizing a very complicated software system that would not allow us the flexibility required. We opted to have all prior history entered into the system as opposed to having it uploaded (for our own reasons). The input of historical data took some time on our end, and we had a few issues all due to user (on our end) error. Each and every time we had difficulty, complications, or any problem at all - TM Support was either on-line and resolved the issue immediately, or responded advising they would get back to us with resolution and always have. The Support Team at TM is fantastic, professional, helpful, and extremely responsive. I would highly recommend this system for numerous reasons. It is economical, easy to use, and implement; and you are never without assistance when required. Thanks to all at Total Management!