It is a simplistic, yet in-depth, software product that keeps me organized on a daily basis.

I wish that we would have implemented it sooner.

Very cost effective for our company which we have over 850 properties. New features are added throughout the year which gives us more functionality with the product and shows it is continually growing to fit our needs. Track is very interactive on hearing our requests on implementing new features that helps with our business.

On certain periods of software updates we experience some errors on which we will have to send support tickets to have those resolved. Usually, it only takes a quick refresh to resolve but knowing beforehand when these updates will happen will help eliminate this issue.

It's feels like you are on merry go round at a fun fair. It's all bright and shinny but you just keep going round in circles with a mirage of some thing special. Finally when you get off you realize you have been ripped off and sick in the stomach.

Their pre sales and due diligence pitch before they sign you up- Its an impressive process

1) They court you to sign a contract within 24 hours by offering a up to a 50% discount- limited for 24 hours only. Watch the contract because it they then change the costs. We sent it back 3 times because of errors ( always higher) costs than agreed2) They have a long drawn onboarding process- and keep charging you fees along the way. Our onboarding took over 6 months3) When the product was supposed to go live we were told we can not take direct payments and were asked to build it and they would compensation us. 4) 1 month after they missed the onboarding deadline- they realized they can not send messages from the system for the region we are in. Then the call center Pulse we paid for during the onboarding all of sudden could not work internationally. 5) They knew we were an international company from day 16) Finally they tell you they can not offer you a fully functioning software and admit mistakes where made and they are sorry7) Refuse the give any of the money back that you have paid despite admitting they messed up8) [sensitive content hidden] does not respond to messages 9) C level management keeps blaming the other department

I like the software in general as it is very similar to other property management software at a lower price point.

I like that I can create a lead and save important details. The follow up is a great tool for sales conversions and the call scoring keeps our customer service levels up.

You cannot merge leads together once created which is helpful is someone is calling from a different phone number. I have used Navis software and this is a great tool to make sure conversions are accurate.

I am really happy we decided to change our Vacation Rental software to Track, they are very knowledgeable and the product is as promised.

I really like that the system is very straight forward, you can always trace back your steps and find your way if a mistake is done. Also, they are constantly coming up with new improvements and they truly listen to our feedback on things we would like to see be available.

Just recently I have been a bit frustrated on their response time to help tickets, not sure if it has to do with the pandemic, but it's taking 2-3 business days for an answer.

This software keeps me organized and in contact with my leads

The software is great to keeping track of leads for inbound and outbound calls. It allows you to keep notes within the system as well. Their support team is excellent and always quick to respond when help is needed.

It would be great if the system would combine leads. It isn't helpful for when my co-worker and have both been working on the same lead and one of us wins the lead which makes one of us have to close to a lost sale.

We use this as our phone system. Very easy to use, and the reports are accurate and hold the agents accountable.

No customer support. We have been trying to find out who our current rep is since November. Have sent multiple tickets since that time with no response at all.

Over the years we've used a few different reservation softwares, but nothing compares to what the TRACK property management software has to offer. First and foremost, TRACK has great customer service and stays on the cutting edge of technology across their entire platform. They are always looking at ways to improve and they are willing to listen to suggestions & feedback from their clients. There are so many areas that could be highlighted within the TRACK PMS, but some of my personal favorites are: The user friendly reservation process which allows staff to book reservations with ease, without having to click through multiple screens to book a simple reservation. This is one of the most critical pieces to a good software platform, but most of the time overlooked; The accounting and reporting has it all, from yield management to rate management, it has everything necessary to operate at a high level; The housekeeping and maintenance has many different features to help make the entire company operate more efficiently. Across the board the TRACK property management software is certainly on the right TRACK to move forward.

Track is so easy to use; very user friendly

It glitches sometimes and I cannot hear people on the receiving line. However, this may be user error.

Revenue, and new clients.

Ease of use, and the fact that it works to earn more revenue. Everything starts with revenue, and this software is very strong in this area.

It's relatively new, so not all APIs are not off the shelf. But they can build them fairly quickly and have done so for us on several occasions.

I really like the system and think it is easy to use. Customer service has been excellent. My only issue is updates. I know there are a couple bugs and I am hoping they get corrected soon. I was told that they would. I want the "keep same rates" option to work when changing dates on a reservation. I want to be able to organize cabins on tape chart by a secondary name. Lastly, I would like to be able to type a specific nightly rate in (not a set rate) on the initial bid screen.