Is TrueRent right for your business?

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best for

  • Property Management
  • Best For Most Business Sizes
  • Supports Cloud Based Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
Frontrunners

Frontrunner 2021

Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

What is TrueRent?

TrueRent is a cloud-based property management solution designed for use by owners, third-party property managers, tenants and applicants. It helps users manage tenants and accounts as well as track and analyze the financial performance of properties. Key features include tenant screening, online rent collection, alerts and reminders, reporting, investment analytics and tenant and owner portals. TrueRent’s reporting feature provides a real-time dashboard that contains details of transactions such as rent and expenses, debt reduction, cash flow and more. Users get automated alerts and reminders when there is rent due or when there is a lease about to expire. With investment analytics, users can stay up to date with their property value in real time. It allows us... read more

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User Review Highlights

4.34

53 Reviews

5
30
4
14
3
7
2
1
1
1
4.5

Ease-of-use

out of 5
4.5

Customer Support

out of 5
4

Value for money

out of 5
4

Functionality

out of 5
  • icon"Great product, helps me manage my rental properties."
  • icon"Easy to use, landlord friendly and the tenants like it as well."
  • icon"One of the best features of this product is customer support that is offered. Reply’s are prompt and solutions are to the point."
  • icon"Lack of features made it difficult to engage in the software."
  • icon"The customer service is very slow responding and having no phone number to call."
  • icon"Between the low functionality of the software in the lack of customer service I have no idea what I'm buying from you."

Read user reviews

Which features does TrueRent offer?

Core features:

AccountingAccounting IntegrationACH Payment ProcessingAd hoc ReportingAlerts/NotificationsBilling & InvoicingCommercial Property ManagementContact ManagementCredit CheckCustomizable ReportsShow more features +

People who reviewed this software give it a 4 star rating for functionality.

How easy is TrueRent to use and deploy?

TrueRent supports Cloud Based deployment options, including: Cloud, SaaS, Web-based.

People who reviewed this software give it a 4.5 star rating for ease-of-use.

What do verified users say about TrueRent

4.34/5 out of 53 Reviews

Showing 1 - 5 of 53 reviews

Sally

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2016

Most comprehensive property management software for the price

I've tried a ton of property management softwares in the past. This is by far the best one I've used.

Pros

Very affordable. A lot cheaper than the bigger companies like Buildium and Appfolio, and offers a lot more than the smaller companies with similar prices. Very intuitive and easy to use. The financial reports it generates are very helpful. The rent roll feature they offer is great and helps keeps track of who has paid and who hasn't. The QuickPay ACH payment program is really nice. Almost all of my tenants now use it to pay their rent.

Cons

The site works on my iphone and ipad, but it would be great if they offered an app. Their QuickPay ACH payment program is great after you get approved, but the application process was pretty long (about 5 days).

Steven

Company size: 1 employee

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

October 2019

Great Landlord Tool

I'm able to manage our four rental properties with ease, and have full tenant interactions. Love the flexiblity and ability of our tenants to pay their rent.

Pros

The cost/flexibility of the tool. I can't find any other sofware near the value this provides for the cost for a mom/pop landlord.

Cons

There are some missing features and sometimes it's a little clunky. The search features leave a bit to be desired as you can only search on standard choices, not on custom pieces.

Reasons for choosing TrueRent

Cost/value provided.

Reasons for switching to TrueRent

Outgrew Excel functionality and needed something I could work with our tenants directly on.

Danielle

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

November 2018

Bang for buck

Customer support responses have vastly improved over the last 90 days. The additional changes they are making generally are good but it would be nice to receive an email letting us know when something is coming down the pipeline with a timeline so we are can make changes on our end as necessary.

Pros

Great value for the money, offers quite a few features for an affordable price

Cons

Too many steps to set accounts, features and processes seem to change frequently with no warning (example, we allow 5 days grace period for rent before it is considered late. Until recently we had to set the late fee as due the 4th in order for it to go into effect on the 6th as per our leases. Now it is actually set correctly on the software end. There was no notice to this change which caused some panic on the part of tenants).

Adel

Company size: 2-10 employees

Industry: Commercial Real Estate

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Functionality

out of 5

December 2017

the site is great

Pros

Easy to use tenant screening is awesome tenant payment online is great tracking the expenses is good

Cons

need more improvement in the following 1. add a place where you can add your general expenses that's not related to a certain property such as meals, trips, office expenses and so on 2. we are in deep need of mobile APP 3. track your credit card automatically and having the transaction ready to assign it to the property or edit 4. the customer service is very slow responding and having no phone number to call

David

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2017

Great experience with TrueRent.com

TrueRent is the most intuitive software I have found. The customer support is great and collection rent online is quick and easy. Once you use online rent collection you won't understand how you lived without. I also use their credit screening feature which is really good.

Pros

Intuitive, useful features, online rent collection, credit screening

Cons

Does work with vacation rental but they say it's coming soon.

Showing 1 - 5 of 53 reviews

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