TurboTenant Software

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FrontRunners 2021

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About TurboTenant

Turbo Tenant is a cloud-based property management solution that offers tenant tracking and building maintenance capabilities. It automatically sends vacancy listings out to multiple sites, Rent Jungle and Apartment List. It also fills out Craigslist listing forms for users. Users have access to a tenant database, a rent calculator and rental form templates. Tenants can apply for housing online in Turbo Tenant. The applications can be filled from mobile devices and the system emails users as applications come in. Users can order credit reports and criminal background checks on potential tenants. Turbo Tenant lets users upload property details and photos of their properties, which potential tenants can view online. Tenants can also contact landlords, share listi...

TurboTenant Pricing

Pricing based upon rental insurance and various other features needed.

Starting price: 

$35.00 one time

Free trial: 

Available

Free version: 

Available

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TurboTenant User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 42 reviews

Anonymous

Company size: 1,001-5,000 employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Functionality

out of 5

March 2019

Made finding tenants a breeze!

A+++ - I have recommended to others who are landlords and most thoughtbit sounded great.

Pros

It was easy to use and very intuitive. I loved that I didn’t have to handle payments for background and credit checks making it all very easy.

Cons

I honestly have no complaints. I have one property and was new to becoming a landlord and it out all of my administrative concerns to rest!

Paul

Company size: 1 employee

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2020

Everything they do, they do well.

Tenant portal and online payment.

Pros

Tenant screening, lease creation, free tenant payment, tenant portal, maintenance request, pretty much everything was great. The way it brings in leads from third-party sites was impressive.

Cons

Lacked accounting features That's the only con I can think of.

Reasons for choosing TurboTenant

Better feature set than Cozy.

Reasons for switching to TurboTenant

Better screening.

Response from Turbo Tenant

Hi Paul, Thanks for your review! We are glad you've enjoyed TurboTenant's screening features and marketing. Let us know if you need anything else! Best, TurboTenant Team

Replied July 2020

Shane

Company size: 11-50 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

April 2021

We didn't have the best experience

We wouldn't use them again. We have since asked numerous times for them to stop sending us soliciting emails and while we haven't received any as of yet the day this review is being written we have received them almost every day leading up to it. So just be aware of Turbo Tenants down sides and you determine if Turbo Tenant is worth the chance for you.

Pros

We thought Turbo Tenant had ease of use going for them.

Cons

So we liked the ease of use of Turbo Tenant but heaven forbid you ever have an issue. You likely won't correspond with the same person if you even get a correspondence. We received a notice that our account was suspended and they didn't specify why. We sent them numerous emails inquiring as to why. We did not receive a single response (they don't have a number to call...very odd) and we no longer have access to the database of people that were interested in our rentals. So now Turbo Tenant gets to keep and do god knows what with those client's information. So if you are going to try turbo tenant, I'd highly recommend you figure out how to export the leads to another source to ensure those people's information isn't being used or sold because Turbo Tenant does not have a method of exporting those leads which we felt was a bit odd as well. Other than those issues, Turbo Tenant wasn't all that bad but we've since found a much more user friendly company that allows for exporting applicants via CSV file. Best wishes.

Reasons for switching to TurboTenant

We made the switch because we felt the new company has much better options and their customer service is much, much better than Turbo Tenants.

Response from Turbo Tenant

Hi Shane, Thank you for taking the time to leave a review and for your feedback - we are sorry to hear about your experience with TurboTenant. We apologize if there was a lack of communication from our side of things - since we are mainly an online company the majority of our support is through chat and email services, however, you can schedule a call with our support manager if necessary. I do want to take this opportunity to clarify a few things - we do not sell any private information and currently do not allow a CSV export of renter leads for privacy reasons. Because we want to protect both our landlords and renters, we are very strict on our policies - if you are curious about why your account was suspended, please reach out to support@turbotenant.com. Again, thank you for your feedback and we are sorry that you did not have a good experience with us - we would be happy to connect to see if we can help you with your questions. Thank you, the TurboTenant Team

Replied May 2021

Jessica

Company size: 11-50 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2020

Turbo Tenant has replaced Craigslist for online advertising!

My experience has been exceptional. Love love love this software!

Pros

I love Turbo Tenant. I receive sooo many leads (majority of my leads) from a single post. It's very easy to use and quality leads that often turn to leases. I would highly recommend - better & more sophisticated than Craigslist!

Cons

This is by no means a big con but I would love if there was a drag and drop option for repositioning photos rather than have to click the arrow repeatedly to get the photo to the main section.

April

Company size: 2-10 employees

Industry: Real Estate

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Functionality

out of 5

September 2018

Really easy to navigate through the system.

I was able to get the best tenants from Turbo Tenant. I like that it gives you all the information to be able to decide who "fits" best at a property I'm renting.

Pros

It covers everything and even some things I would not have thought to ask. I like how it is formatted and easy to read.

Cons

As a Landlord, waiting on applications and prospective leads to confirm who they are after they have applied before I get the report, this is new since I've used this app since 2016.

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