All TurboTenant Reviews
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Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
I love TurboTenant!
I have loved having a software that helps me with my rental properties!
PROSKeeping up with rent payments. Also my tenants love it because they pay online... no need to run to the post office box as much.
CONSThe amount of time it takes for my tenants rent to be deposited.
Reason for choosing TurboTenant
I like the layout of TurboTenant so much better.
Vendor Response
Hi there! Thank you for the review! We're happy to hear that TurboTenant has helped you keep up with rent payments, which we know can be tricky. Please let us know if you need anything else from us. Best, The TurboTenant Team
Replied February 2022
James
Real Estate, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Great all in one software
All in one platform for advertising and managing your properties. Works great with great customer service.
PROSGreat tracking of invoices and easy rent collection with the ability to maintain property easily and effectively.
CONSSoftware does not support automatic withdrawal for tenant rents.
Reason for choosing TurboTenant
Recommend by a landlord. Looking for a better all around software.
Reasons for switching to TurboTenant
Recommend by a landlord. Looking for a better all around software.
Vendor Response
Hi James, Thank you so much for the review! We're happy to hear that TurboTenant has helped you with tracking invoices, rent collection, and maintaining your property easily. Please let us know if there's anything else we can assist you with. Best, The TurboTenant Team
Replied February 2022
Shane
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed April 2021
We didn't have the best experience
We wouldn't use them again. We have since asked numerous times for them to stop sending us soliciting emails and while we haven't received any as of yet the day this review is being written we have received them almost every day leading up to it. So just be aware of Turbo Tenants down sides and you determine if Turbo Tenant is worth the chance for you.
PROSWe thought Turbo Tenant had ease of use going for them.
CONSSo we liked the ease of use of Turbo Tenant but heaven forbid you ever have an issue. You likely won't correspond with the same person if you even get a correspondence. We received a notice that our account was suspended and they didn't specify why. We sent them numerous emails inquiring as to why. We did not receive a single response (they don't have a number to call...very odd) and we no longer have access to the database of people that were interested in our rentals. So now Turbo Tenant gets to keep and do god knows what with those client's information. So if you are going to try turbo tenant, I'd highly recommend you figure out how to export the leads to another source to ensure those people's information isn't being used or sold because Turbo Tenant does not have a method of exporting those leads which we felt was a bit odd as well. Other than those issues, Turbo Tenant wasn't all that bad but we've since found a much more user friendly company that allows for exporting applicants via CSV file. Best wishes.
Reasons for switching to TurboTenant
We made the switch because we felt the new company has much better options and their customer service is much, much better than Turbo Tenants.
Vendor Response
Hi Shane, Thank you for taking the time to leave a review and for your feedback - we are sorry to hear about your experience with TurboTenant. We apologize if there was a lack of communication from our side of things - since we are mainly an online company the majority of our support is through chat and email services, however, you can schedule a call with our support manager if necessary. I do want to take this opportunity to clarify a few things - we do not sell any private information and currently do not allow a CSV export of renter leads for privacy reasons. Because we want to protect both our landlords and renters, we are very strict on our policies - if you are curious about why your account was suspended, please reach out to support@turbotenant.com. Again, thank you for your feedback and we are sorry that you did not have a good experience with us - we would be happy to connect to see if we can help you with your questions. Thank you, the TurboTenant Team
Replied May 2021
Paul
Real Estate, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Everything they do, they do well.
Tenant portal and online payment.
PROSTenant screening, lease creation, free tenant payment, tenant portal, maintenance request, pretty much everything was great. The way it brings in leads from third-party sites was impressive.
CONSLacked accounting features That's the only con I can think of.
Reason for choosing TurboTenant
Better feature set than Cozy.
Reasons for switching to TurboTenant
Better screening.
Vendor Response
Hi Paul, Thanks for your review! We are glad you've enjoyed TurboTenant's screening features and marketing. Let us know if you need anything else! Best, TurboTenant Team
Replied July 2020
Tanner
Law Enforcement, 1 employee
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2022
Hands-down the best software I’ve used
Overall one issue and everything else 100% positive. For a free software program that does it all, highly recommended.
PROSI am able to keep up with four different rental properties in one place. I’m able to create a lease for nine dollars, able to have my lease signed electronically and store it digitally. This software lets me know when the lease is about to expire and if I need to make any changes I do not have to pay again. Everything else about this is free! I’m able to keep documents, messages from tenants, previous tenants all in one place.
CONSWorst thing is: if the tenant pays through Turbo tenant, it takes 10 days to deposit into your account. I do not understand this when PayPal/Cash app, Venmo etc. the money is immediately available. However, I do not have to pay through TurboTax and you will be able to manually select that they paid and send a receipt by email.
Vendor Response
Hi Tanner, Thank you so much for the review! We're happy to hear that TurboTenant has helped you manage four properties with ease! Please let us know if there's anything else we can assist you with. Best, The TurboTenant Team
Replied February 2022
Jason
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed July 2023
Secret review may be disastrous to you!
Poor. Very poor.I had heard they were worth a try, mistake.I had lots of promises from them as I was evaluating services - so I created an account and blasted through all of the properties and setup and was trying to lease a property... BOOM. It all fell apart after that.... no explanation.
PROSThe interface is nice compared to other services that were considered. Pricing, site speed, and features were leading factors that led us to subscribing to their service.
CONSSupport is hit/miss. Might get a quick response or wait days. No phone support.Unusual to have a secret review process that will reject tenants application for signing a lease. No explanation, it's private tenant information so they can't tell the landlord. Then they also have a secret review for landlords that just might get you banned - After you've set up homes, leases, entered bank and payment information - why so deep into the process? Who knows.... and remember the private and personal tenant information they can't share? Well, they can't share your private and personal reason for closing your account. Support isn't able to confirm why it happens - what are the secret personal reasons? All of the possible criteria are non-issues.
Reason for choosing TurboTenant
I chose turbotenant primarily because of my initial communication with them and what it was supposed to offer. Lesson learned! Because of this I lost two good applicants - met all criteria, but in this market you gotta be right on or they go to the next one in line.
Reasons for switching to TurboTenant
Moving from a PM to self managed. Because of this I moved to Avail... what a dream compared to turbotenant!
Jessica
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Turbo Tenant has replaced Craigslist for online advertising!
My experience has been exceptional. Love love love this software!
PROSI love Turbo Tenant. I receive sooo many leads (majority of my leads) from a single post. It's very easy to use and quality leads that often turn to leases. I would highly recommend - better & more sophisticated than Craigslist!
CONSThis is by no means a big con but I would love if there was a drag and drop option for repositioning photos rather than have to click the arrow repeatedly to get the photo to the main section.
Anonymous
1,001-5,000 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2019
Made finding tenants a breeze!
A+++ - I have recommended to others who are landlords and most thoughtbit sounded great.
PROSIt was easy to use and very intuitive. I loved that I didn’t have to handle payments for background and credit checks making it all very easy.
CONSI honestly have no complaints. I have one property and was new to becoming a landlord and it out all of my administrative concerns to rest!
Anonymous
1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2019
Great tool for landlords!
The software is easy to use and I especially loved the renter application and background/credit check process - super quick and efficient and I love the format and information it provides.
CONSIt should add Zillow to the places it posts.
Karin
Real Estate, 201-500 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
First time user
Allocated all info in one location. I did not have to run after paperwork from applicants.
CONSDid not like the tenant had to approve before I could pull credit report. Also I discontinued my ad for a rental and for whatever reason Zillow has not updated it and I am still getting emails and calls.
Alexandra
Real Estate, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed December 2023
High Hopes, Terrible Customer Service and Practices
Initially, it was good experience--but they started charging more money without many additional features and poor customer service. They even started charging my tenants for ACH out of the blue (after years of doing ACH without fees). Do yourself a favor and keep looking for software that won't nickel and dime you for mediocre service.
PROSI truly wanted to like this software. It was very promising, but after 2 years and numerous issues--I am giving up and finding something new. Their prices raise drastically year after year. $30 and now $100/year without much benefit. They lock you in to their system and then raise their prices. AVOID this company.
CONSCannot provide a credit on the tenant's account. Cannot integrate with outside leasing software. Takes 10+ days to get your money.
Howard
Real Estate, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Good product for the cost, but you are not getting everything
The product and the company appear to me to be fine. Just be sure you know what you are not getting and be OK with that.
PROSCost. Great product for Property Managers just getting started.
CONSThis is not really a complaint. After all, you get what you pay for. The things that are missing that you may not need, or know you are going to wish you had are 1099 reports, customer portals for both tenants, and especially landlords. They, like almost all, provide some forms that are supposedly legally approved. But, there is no law firm associated with or printed on the forms. What are you supposed to do? Tell your client these addendums, etc are all within Florida law, just trust me. That is a great way to lose your client. But, here again, they did not promise anything more. Just saying you might find you should have done more research before buying........ Changing, later on, is a PIA.
Vendor Response
Hi Howard, Thank you so much for the review! We're happy to hear that you've found TurboTenant to be helpful throughout your property management experience. If you ever have any questions about any of our features, please let us know and we'll be happy to provide an answer! Best, The TurboTenant Team
Replied February 2022
April
Real Estate, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2018
Really easy to navigate through the system.
I was able to get the best tenants from Turbo Tenant. I like that it gives you all the information to be able to decide who "fits" best at a property I'm renting.
PROSIt covers everything and even some things I would not have thought to ask. I like how it is formatted and easy to read.
CONSAs a Landlord, waiting on applications and prospective leads to confirm who they are after they have applied before I get the report, this is new since I've used this app since 2016.
Dana
Real Estate, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
I'm a happy Turbo Tenant Property Manager!
Good tenants in my rental properties
PROSI love how easy Turbo Tenant makes getting a rental rented! It pushes the ad out to major real estate sites at the push of one button. And I especially love how easy it makes the application process. No more dealing with paper. They do the dirty work, you get the results you need. Win win! And it doesn't cost the landlord or property managers a dime.
CONSI really can't think of anything. The only thing I might add that I wish they had was a way for tenants to pay their rent through turbo tenant. That would allow the tenants to pay with credit cards, just like they pay for the application fees through turbo tenant. It would be so helpful. Oh yeah, and I really got used to the old interface. Didn't like the change at first, but now I'm getting used to it, so don't change it ever again!!
Linh
Wholesale, 1 employee
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2019
Turbo Tenant - UX
My problem: Having an electronic application that ties into a user friendly app that I can make decisions on based off the credit/background check. Your software helps to connect landlords and tenants together allowing landlords to make the right decision on who will rent their home(s).
PROSThe ease of use and your ability to link all content from renter's application into your dashboard making it extremely easy for landlords like myself navigate through the software.
CONSNothing. I think it is well thought out and whoever created it is spot on.
Denise
Real Estate, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great Product!
I rented one house in a matter of hours. As a small business, ease of use and a modern look are both very important to me. My residents and prospective residents found it easy to use and communicate with me.
PROSThis software made renting my units so easy! The marketing gets done. I get email notifications. Return emails to prospects is automatic. Screening is automatic and easy to read. Renters insurance is only a click away. Prospective renters can communicate with me via the software. They make it easy, simple and painless to list your property.
CONSThere is no data base to access quickly You may need to purchase forms from an additional vendor.
Reason for choosing TurboTenant
Everything was all in one place. I did not have to go to multiple websites to list one property (Zillow, Apartments.com, Craigslist, etc.). I wanted my renters to have renters insurance and Turbo Tenant made that easy too!
Patricia
Commercial Real Estate, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed March 2023
Incomplete background information was provided as complete but failed to warn us of eviction history
Klugy
PROSIt automatically advertises the rental on multiple sites so I only have to do Craigslist more manually
CONSI got a report on a potential tenant. That did not mention their previous eviction well as of tommorrow they’ll jave two evictions as they haven’t paid rent in 6 months and I’m out lots of rent now while they got six months free rent in my house
Phillip
1 employee
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
My best tenants have come from Turbotenant!
Saved my old listings. My best applicants came from TT.
PROSHas sufficient features and easy to use, plus keeps my older publications for ease in updating as necessary.
CONSI sometimes forget the site and need a reminder. Suggest a site reminder. There may be a reminder method that I am not aware.
Vendor Response
Thanks for the great review Phillip! We're happy TurboTenant has helped you so much. Let us know if there's anything else we can ever help you with!
Replied April 2018
Cary
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2018
This is easy to use, and sent lots of people our way.
I love that people can apply and have credit checks done through this site. It makes it easy to look through applications and see if people are qualified.
CONSI'm wondering what people see on the other side because I had lots of people ask if they could have pets, even though we said dogs were fine but no cats. I am not sure if it just wasn't easy to see for them, or if it was something they had to look for.
William
Real Estate, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
W. Stevenson
Excellent.
PROSEase of use. Convenient. Ability to screen potential renters.
CONSNothing that I am able to think of at this time.
Betina
Commercial Real Estate, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed January 2022
We have different accounts were funds had to go
We have to stay with zego x now even we wanted
PROSProgram is good But to open 32 different accounts was a deal braker We dont want to touch someone else funds
CONSWe cannot set up all prperties in one account since belong to different owners
Reasons for switching to TurboTenant
Cost
Vendor Response
Hi Betina, Thank you so much for the great review. We're happy to hear that you found us easy to use! Best, The TurboTenant Team
Replied January 2022
Morris
Real Estate, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2019
Lanlording made easy!
The ability to have everything in one place
CONSNo summary page where all applicants can be reviewed at same time
Lisa
Real Estate, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Excellent Platform
Excellent
PROSEase of use, customer service was what I liked the most.
CONSThere was nothing that I did not like,except when my email changed and i needed support to access my account.
Reasons for switching to TurboTenant
The starting charging too much
Vendor Response
Hi Lisa, Thank you so much for the review! We're happy to hear that you found our customer service to be helpful. Please let us know if there's anything else we can assist you with. Best, The TurboTenant Team
Replied February 2022
bruce
Facilities Services, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed February 2022
Great features and functionality... and its free!
our property management is now entirely online thank to turbotenant
PROSgreat tenant screening, excellent management features
CONSsometimes hard to log-on to other computers
Vendor Response
Hi Bruce, Thank you so much for the review! We're happy to hear that TurboTenant has helped you with tenant screening and property management. Please let us know if there's anything else we can assist you with! Best, The TurboTenant Team
Replied February 2022
John
Real Estate, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Turbo Tenant Review
Best way for me to meet potential tenants
PROSSuper easy to use and helps me meet a lot of clients.
CONSSometimes you have to pay to access wider range of marketing software.