Unit Trac Software


 

Unit Trac is a cloud-based self-storage software solution that helps users manage their inventories and transportation routines. Key features include lease management, credit card processing, facility maps, business accounting and multi-device support.

Unit Trac's lease management system helps users to create leases, record payments, customize deposits and rent charges and generate invoices. It keeps track of the rental dues and automatically emails tenants when rent is due. Unit Trac provides security and PCI compliance for payments processed via credit cards. It also notifies the user in case of suspicious transactions.

Additionally, Unit Trac offers features like deposit and late fee tracking, batch payment entry, a website creation tool, account auditing, data backups and lease applications with digital signatures. Mobile apps are offered for iOS, Android and Windows devices.

Services are offered on a monthly subscription basis that includes support via email, phone and video tutorials.

 

Unit Trac - Lease information
 
  • Unit Trac - Lease information
    Lease information
  • Unit Trac - Unit maps
    Unit maps
  • Unit Trac - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

21 Reviews of Unit Trac

Showing 1-20 of 21

 

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Margot from Arbor View M-106 Self Storage

March 2018

March 2018

My Customers Love Unit Trac !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

I started with Unit Trac almost a year ago and am SO glad I did! It's like having a "Personal Assistant" enter the payments for me and send receipts out, I don't have to do a thing. So far, my customers have given very positive feedback about the convenience and I feel more professional, offering my customers more options. Customers feel more in control, being able to access their account through their phone or PC anytime to make payments, print receipts and view their payment history. I am able to get far more customers to set up Auto Pay since they can track the charges themselves (which I really like). One of the rep at Unit Trac and she is super friendly and helpful getting it set up. Five stars all the way!!!

Cons

I can't really think of anything, it is very easy to use. But I am hoping they will come up with a way to send an automated payment reminder email for those customers that don't want to sign up with auto-pay.

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: March 2018

March 2018

 

We are glad that you starting using Unit Trac Margot! We are equally as happy that your customers love Unit Trac too. Thanks for the feedback on the automated emails. We recognize this feature as something that will make managing the facility even easier - stay tuned.

 

Adelene from Choctaw Nation Health Services Authority

February 2018

February 2018

Awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Very intuitive and easy to use. Doesn¿t take lessons to be able to use. Information is very organized and can be accessed from different avenues. Super easy to set up. There are lots of options available to trailer to my businesses needs. Customer service is excellent: timely and friendly. Price is fair and is dependent on number of units so I can start out small using this program and grow as I'm able.

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: February 2018

February 2018

 

Thanks for kind words and positive review Adelene! It's our pleasure to work with you. Glad that you are off to a great start.

 

Alvina from Ft RV & Outdoor Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Convenient on-line access.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

You can access information from the office or the field.

Pros

Program was easy to install and use. This program has an excellent Support team. Support is easy to access and prompt with responses.

Cons

I would like to see a little more ability to personalise reports and screen views. The Leases list by unit number and the customer list appears alphabetically by first name. There should be a way for each user to pick what works best for them.

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: October 2017

October 2017

 

Thanks for your feedback Alvina! It's our pleasure to work with you. Our service team will follow-up to get more input on the personalized reports and screen views that you are looking for. We are continually working to make Unit Trac better for everyone and your feedback is important to us.

 

Angela from Red Deer Store-it Inc

September 2017

September 2017

Unit trac is easy to understand and an improvement to our business.

Ease-of-use

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Pros

I like that it adds late fees and makes it easy to email customers with invoices reflecting it. It also makes it easy to see what percentage I am for being full and my good standing customers. It is very easy to navigate.

Cons

I would like to have a reminder feature that would automatically email customers with a rent due reminder. I would like to have a program that would have linked to my gate system but they were installed separately so I understand that is not an option.

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: October 2017

October 2017

 

Thanks for the input Angela! We are glad that it has been an improvement in your business...that's exactly what Unit Trac was designed to you (and be easy at the same time). Automated emails and gate code integration are on the docket for updated features. Our service team will reach out regarding the customer portal - which allows your customers online access to view receipts, invoices, make payments (and even set-up recurring charges to make it easy on everyone). This should help while the email automation is in development.

 

Ann from SIPP

September 2017

September 2017

Great support and easy to learn!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I like how easy the program is to use and learn, the price is right, and I love the quick support you receive.

Cons

During the setup, I would have loved a drop down arrow when my list got long because it was hard to scroll and then click and drag unit to the map. I would also like to be able to add more detail with notes, refund info, etc.

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: September 2017

September 2017

 

Thanks for taking the time to review Unit Trac Ann! It's our pleasure to work with you. We are continually working to make Unit Trac even easier to use. The service team will follow-up to learn more about your request for notes and refund info. The custom lease fields may be what you are looking for.

 

Jason from Green Monster Storage

September 2017

September 2017

A++++ As a new storage facility owner, this made it easier to become organized and set up!

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Pros

The site plan! It makes getting customers set up and in place a breeze! The reservations for our arena storage are no longer a guess!

Cons

Billing the customers. It is a little hard to figure out, and I keep double billing people! Probably an easy fix on my end though!

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: September 2017

September 2017

 

Thanks for the positive review Jason. Unit Trac was built to take the guesswork out of managing a facility. One of our client service team members will reach out to help you with the billing troubles - we're sure its an easy fix.

 

COLLEEN from Black Earth Storage
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

So Glad I Chose Unit Trac!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Customer service is absolutely the best! This software features everything I need to efficiently run my units. The price can't be beat. I'm very happy with this software!

Pros

Customer support is second to none! I get a real person on the phone or by email each and every time I have a question. One of them is always patient and has an answer for me.

Cons

There are a few small features that would be nice and I understand they are being created right now. Nothing major as this software is fully functional as it is! One thing that would be great is to be able to combine invoices. I have customers with multiple units and would be nice to have those invoices on one page rather than individual.

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: September 2017

September 2017

 

Thank you for the positive review Colleen! We're glad that you chose Unit Trac too. It's our pleasure to work with you. We appreciate your feedback on invoicing - our team is working continually to make Unit Trac even better.

 

Ronald from Hudson storage lock-up
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Unit Trac has been a lifesaver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

As a new owner, unit Trac allowed me to create invoices, keep track of all current and delinquents units, and allow me to create my own web page so customers see pricing and availability.

Pros

The software is extremely easy to use and customer support has been excellent. I have always spoke with customer service when I call customer support and she has been awesome to deal with. I wish I had employees like her.

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: September 2017

September 2017

 

Thanks Ron! We think that you are off to a great start in the self storage industry. We truly enjoy helping our clients and glad that you selected Unit Trac to help you manage your new business. Excited to watch it grow!

 

Gina from Little Kingdom Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Excellent time saver for us! And very convenient for our customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Simplifies operations, emproves cash flow, eases inventory management. Incredible time saver!

Pros

Easy invoicing. Recurring payments. Improves cash flow. Customer portal very convenient for our customers. Web interfaces give us a seriously professional and functional website

Cons

So far, we really haven't found anything we don't like about it.
Really looking forward to expense accounting functionality.

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: August 2017

August 2017

 

Thanks for the positive feedback Gina! Unit Trac was built to be a time saver and glad that you've put the functionality to use to make it easy for customers to do business with Little Kingdom Storage.

 

Jack from Little Kingdom Storage
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Awesome system! Unit Trac allows me to run my business with ease. Customer support is exceptional!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Support

It's so easy to run and track my business with this system, it saves me hours and hours every week

Pros

I think it's so good, it's hard to know where to begin...
Setup was a breeze. The user interface it excellent--very intuitive. Web interface made it possible to set up our own, very functional and professional website in a matter of hours. Invoicing and payment processing/recording is easy. Customers (and we) love the customer portal and ability to do automatic billing. We are in a very rural, mountain area with no full-time onsite presence, eSig lease capability makes it easy to onboard new customers without having to be there. Customer support is GREAT!!! We could go on and on... www.littlekingdomstorage.com

Cons

I can't really say there is anything I don't like about it, but here are a couple thoughts...
- It would be great if there was a way to set up a new lease (to be activated at a later date) for a unit whose lease has not ended yet.
- I have a few customers who have multiple units/leases. It would be good to combine onto one invoice. I haven't figured out if that is possible, or how to do it if it is
- Can't wait till you release expense tracking!!

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: July 2017

July 2017

 

We are delighted that Unit Trac has been such a benefit to you and your customers! The time savings is substantial and exactly what the software was designed to do for you - make it easier to manage your facility. Great feedback on the ability to post date a lease and stay tuned for the accounting update coming soon.

 

Margot from Arbor View M-106 Self Storage, LLC
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

I love this software! I had used another online software before, but I am SO GLAD I switched!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support
Pros

I really like the home page that shows you who is delinquent and how far behind they are. With my old software, I would have to go through my customer list one-by-one, very time-consuming! This software is also very easy to use. The site map was also very easy to set up and is very helpful to see who is renting a particular unit and gives a nice overview of what is available instantly. I like the flexibility to make changes myself when needed. Payments are easy to record and send out receipts. My customers love being able to make payments themselves. I feel much more professional and on top of things with UnitTrac!

Cons

I would like to be able to have automatic reminders sent by email or by text to my habitually late customers or anyone else who would like invoice reminders sent to them.

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: June 2017

June 2017

 

We are glad that you switched to Unit Trac too! Delighted that Unit Trac has been able to save you time and make you feel professional - and make your customers happy. Thank you for the automated messaging feature request. Our development team is working on that functionality. Stayed tuned.

 

Anthony from Applewood Mini Storage
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Extremely easy, straight forward to use. The customer service is second to none!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
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Support

Managing my storage facility to the utmost, extremely time effective.

Pros

Ridiculously easy to use, straight forward navigation, awesome support staff. Automatic credit card payments.

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: May 2017

May 2017

 

Thank you for the positive review Anthony! Unit Trac was built to be straightforward and we are delighted that you feel the same. It's our pleasure to work with you.

 

Randy from Clay Mini Storage
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

I really like this software. The support is wonderful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
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Pros

It works from any where and the format is the same on each device. I use a laptop, tablet and phone. All issues and questions are handled immediately. Easy to use and linked to my website which required almost no effort to set up. New features being released.

Cons

Really very little problems. A few glitches in the payment software has been my only issue and they were fixed

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: May 2017

May 2017

 

Thanks for providing the review Randy! As a person with many devices - Unit Trac was built for people like you to work from anywhere.

 

Richard from Elmore Associates LLC

May 2017

May 2017

I've looked high and low. Finally, I have found a web based solution.

Ease-of-use

Functionality

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Value for Money

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Pros

I like being able to access tenant info from my phone and being able to update on the go. When someone calls, I can tell them which unit is available immediately.

Cons

I don't want the tenants to see all of the past charges. Only show previous month or two. I don't want to remind them of the money they are spending.

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: May 2017

May 2017

 

We are happy that you found and selected Unit Trac Richard! Your input on reducing the payment history is an update that will be made soon. Future improvements are in process.

 

Meredith from Stoneridge Storage LLC
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

I am extremely satisfied with Unittrac, they have gone above and beyond to keep me a happy customer!

Ease-of-use

Functionality

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Quick, seamless software for the organization and operation of our storage facility business.

Pros

Customer service is exceptional and obviously a high priority to them. The software design is very user friendly for our self storage facility, the features are easy to navigate. As a new owner of our storage facility, I needed a software package that could quickly get my business up and running, Unittrac was everything I was looking for. I began with the free trial and within 24 hours, I had my customer based entered and organized, and had the gist of the system figured out. It's by far the best valued software out there for self storage facilities. I highly recommend! My favorite software feature is the site map builder, and the fact that the storage units show availability in "real time" to the customer via the in house website feature. Using the provided website, my addition media outlets, Facebook and Twitter buttons can be easily found. Customers can apply online, download the rental application, select a unit, make online payments, and receive automated email invoicing following a payment. In a competitive storage market, Unittrac has organized my business and mainstreamed all the information to my customer base.

Cons

I would love to see the ability to enter and track external business and operating expenses, or have a spreadsheet for tax preparation statements with income and expenses balanced. Although there are a variety of financial reports available to run, none include all the true facts and figures of running the business, only the income.

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: May 2017

May 2017

 

Meredith - we are delighted that you chose Unit Trac and are happy to help you easily manage your facility. Stay tuned for new features rolling out to address your accounting needs. Your questions and comments about the software are always welcomed!

 

Diana from Gouldsboro Self Storage

April 2017

April 2017

Unit Trac has changed my business for the better.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Support

I couldn't be happier with the unit trac software and the customer service is phenomenal! Customer support representative walked me through it with patience and had me up and running in no time. I used to dread the time consuming process of recording payments and now with Unit Trac, so much time is saved. From batch payment recording to the customer portal feature, tedious time at my computer is minimal compared to what it was. Payments that customers make online are automatically updated in my Unit Trac account. Outstanding leases show up upon log in and have helped me keep track and get paid! The site map is another of my favorite features. Since Unit Trac is web based, I can access a map of available units from anywhere. A couple of clicks on my smart phone and I'm conveniently in my site map. I just can't say enough about Unit Trac and wouldn't want to run my business without it!

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: April 2017

April 2017

 

Thank you for your kind words Diana! We are glad that you selected Unit Trac to help you manage your facilities and look forward to continuing to work with you.

 

Hadi from Boondocks RV Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Easy and affordable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

Unit Trac is a fast and easy way to run your storage facility allowing more time for what you want to do. The ease of setting up accounts and the speed of processing makes Unit Trac the best software I have tried. Taking credit card payments has never been easier and with automatic monthly processing for the accounts that need it make it easy for your customers.

Pros

Easy to use
Quick accounting process
Customer friendly

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: April 2017

April 2017

 

Thank you for providing the review Hadi! We are glad that Unit Trac allows you to be more efficient and focus on what you need to do.

 

Brent from Oversize Storage LLC

April 2017

April 2017

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

The software is everything you need, and nothing you dont. We love how easy it is to use, and the security of not hosing it on a local computer here at the shop. I can log in from anywhere, which is a big plus. The staff is always ready to help if you need anything. Very nice people.

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: April 2017

April 2017

 

Thank you Brent! We know that you are busy and are delighted to be able to help you easily manage your facility from anywhere.

 

Hugh from Store & Go

April 2017

April 2017

So far so good!

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Support

Nothing bad to say about the customer service, James always responds promptly and offers a solution where possible.

Some features we would like take a little longer to implement than we would have hoped but it is not affecting our satisfaction

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: April 2017

April 2017

 

Thank you for providing the review Hugh! We appreciate your feedback and our development team is continually working to improve Unit Trac and add new features - more to come soon.

 

Rex from Ace Self Store
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Ace Self Store in Michigan

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Support

For a first time user, Unit Trac has been attentive while listening to my questions.
Nicole is fantastic!

Review Source: Capterra

  Response: Unit Trac, Smallenberger, Inc.

Date: March 2017

March 2017

 

We enjoy working with new clients and helping along the way. Thank you for the review Rex!

 
 
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