Unit Trac Software


Unit Trac is a cloud-based self-storage software solution that helps users manage their inventories and transportation routines. Key features include lease management, credit card processing, facility maps, business accounting and multi-device support.

Unit Trac's lease management system helps users to create leases, record payments, customize deposits and rent charges and generate invoices. It keeps track of the rental dues and automatically emails tenants when rent is due. Unit Trac provides security and PCI compliance for payments processed via credit cards. It also notifies the user in case of suspicious transactions.

Additionally, Unit Trac offers features like deposit and late fee tracking, batch payment entry, a website creation tool, account auditing, data backups and lease applications with digital signatures. Mobile apps are offered for iOS, Android and Windows devices.

Services are offered on a monthly subscription basis that includes support via email, phone and video tutorials.



41 Reviews of Unit Trac

Overall rating

4.80 / 5 stars

Filters:

Showing 1 - 20 of 41 reviews

January 2019

Lydia from Masters way storage

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Amazing!

Wonderful, I am so happy to this program!

Pros

How easy it is to use! Would 100% recommend this for anyone.

Cons

Nothing. Its easy to use, easy to learn and any time i need help I have received a reply within hours of needing it.

Response from Unit Trac of Smallenberger, Inc.

Replied January 2019

Thanks Lydia! We appreciate your feedback and glad that we had the opportunity to meet you at the self storage conference. Let us know anytime that you have a question. We are happy to help!

January 2019

Amanda from Castleton Self Storage

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Unit trac review

Pros

The customer service is amazing. They always respond immediately with any questions or concerns oh, and I always go the extra mile to help.

Cons

No problems. It has really helped my business

Response from Unit Trac of Smallenberger, Inc.

Replied January 2019

Thanks for the positive review Amanda! We enjoy working with you. Castleton Self Storage operates very efficiently - great work!

December 2018

Matthew from 411 Self Storage

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

A+ Unittrac

One stop software for all your storage units tracking.

Pros

The consumer support is well above par. Our rep is always there to answer any questions and help. You are not calling a call center, you get the same person who knows you.

Cons

Some customers have had issues using the portal.

Response from Unit Trac of Smallenberger, Inc.

Replied January 2019

Thanks for the positive review Matt! We enjoy working with you and supporting 411 Self Storage. It's also neat to see the Christmas tree business as a part of what you offer.

December 2018

Duane & Alice from Duane J Siler Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

So grateful for this program!

We have an outside storage facility and I was having a hard time keeping track of billing. It is a snap now! I keep all the client information along with the billing. That makes it easy to look up information.

Pros

1. My service tech set it all up for me. She was always quick to call back when I had a questions, too
2. It is inexpensive
3. It is easy to work with.

Cons

I don't use it often so even though it is easy I almost have to relearn it when I do billings.

Response from Unit Trac of Smallenberger, Inc.

Replied January 2019

Thanks for the positive review Alice! Our team is happy to work with you and we are so glad that it is a snap to manage your business now. That's exactly was Unit Trac was designed to do.

December 2018

Jim from Henderson mini storage

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Small facility review

A small learning curve but now no problem getting to where I need to go in the program.

Pros

I like the ease with which to take payments and view current status of all tenants. It keeps track of monthly income and can be used when auctioning units by utilizing the store function.

Cons

I would like to be able to send all late tenants emails at the same time rather than having to open each account to send the emails one at a time. Seems like this would be an easy fix . The map edit screen seems to be very slow. The unit Box covers up other units so you have to click somewhere else to view the unit you want to select next.

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

Thanks for the feedback Jim! Our team will look into the responsiveness of the map. We are working to improve communications. Stay tuned for updates.

December 2018

Samuel from Fisher Engineering

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Lincolnville Storage Review

Being able to track move in/out rates, and keeping my website up to date is the best!

Pros

Easy to use
Customer Service
liked with stripe

Cons

I cant send mass emails to all customers
would like to see a link for pay pal

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

Thanks for the positive review Sam! We have some updates under development that will allow for easier communications with your customers.

December 2018

Steve from Eastgate MiniWarehouse

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Software makes life much easier

Very good. Great response to questions and suggestions. Some suggestions were implemented the next release of software. Software typically up 24 hours a day which is great for night owls.

Pros

Ease of use, access from home or office, tracks payments and vacant units

Cons

Tax time is getting close. Would be nice to be able to pull up a report on credit card charges and charges to Unit Trac as they are tax deductible expenses. Credit card vendor report only shows last 4 months, so guess I need to get in the habit of doing that once a month or so. Fixing this would add value to your customers.

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

Thanks for the feedback Steve! Good news - you can pull a report to get the credit card charges for the full year (or any date range that you prefer) in Unit Trac. Our team will reach out to show you how to get the revenue report and find the information that you are looking for.

December 2018

Greg from GCR&Associates

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Unit trac mini storage software

It makes renting and collecting rent so easy and keeping track of what is happening as well. Taking credit cards with auto deposit and auto filling in what needs to be showing payments. It is effortless.

Pros

The soft ware was easy to use and not only that the person that sold it to me was so kind, understanding and helpful. It does everything I can think you would possibly want it to do.

Cons

Can't think of any bad to tell. Maybe just a little tricky, but not really with the helper) to set up the first lease. Nichole was there and with a smile on her face and so pleasant to help me through until I learned and could do it without her. I had a small business and most people stayed and didn't need much maintenance.

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

Thanks Greg! We love helping our clients and we know that you are a very busy small business owner (like most of our clients) and need software to be simple and effortless since you have many responsibilities!

December 2018

robert from Fort Knox Climate Storage

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Fort Knox Climate Control Storage Review

Excellent! Easy, simple, fast, (except Site Map) and very user friendly ! The Very Best Customer service with the team !!! 10 STAR for them!! Thank You Bob Malle

Pros

Very Easy to learn and use! Saves you time when you are renting a unit and the accounting reports are a big help for my accountant.

Cons

Map Loads very slow!
Edit the map should be able to be done from the Availability screen.
Payment up date and recording could be improved.
Would be nice if it was Quick Books compatible! To allow me to have easier access to a P&L on a daily or weekly schedule with out having to make the sales entry manually.

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

Thanks Bob! We enjoy working with you and glad to have Fort Knox Climate Storage operating efficiently from since you opened for business. It's been exciting to watch your business lease-up. We will figure out why the map loads slower than normal. Confident our team can resolve that for you.

December 2018

Jonathan from 86 Mini Storage

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Excellent program!

Pros

We love the automatically billing and automatically producing invoices. There was a very small learning curve, too. It has made managing our rentals so easy!

Cons

I have frequently requested auto-invoicing. I currently have to remind several renters every month that their bill is coming due. Auto-invoicing would be SO SO SO NICE! I'm begging for it!

Also, we would like the ability to add a fee to credit card transactions. I have to manually enter those now and it's a pain.

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

The Unit Trac team appreciates your positive review Jonathan - thanks! You've been patient and with your requests and they will be rolled out. We want Unit Trac to be great for you and great for your customers...especially so that you can make getting paid even easier.

December 2018

David from www.A1StorageHB.co.nz

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

the truth

unitrac staff are very good communicators and each time ive had an issue they have sorted it very quickly, but more importantly if i ask for them to call me (im in New Zealand) they do so im old school and sometimes you just cant beat a phone call to get something across.

Pros

this software is easy to use but complicated enough in the back ground to provide a awesome simple outcome that takes very little management time

Cons

some functions can not be done on apple ipad

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

Thanks for the feedback Dave! Our team also appreciates your suggestions for feature improvements as we are committed to making Unit Trac - you've had some great suggestions! Our team will follow-up about the functionality on the iPad as everything should work on any device.

December 2018

Rene from Highland Park Mini Storage

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

Satisfied

Unit Trac has allowed multiple owners access to collection records. This is a time and communication saving tool.

Pros

I like that Home screen show a summary of poor standing leases, availability and a breakdown of current leases.

Cons

I have not figured out how to use the software to create and access documents (lease and collection letter) to manage the business paperless.

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

Thanks for the review Rene! Our team will reach out and get your eLease set-up. You and your customers will enjoy how easy it is to go paperless.

December 2018

Ann from Educational Institution

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great Software!

Pros

I love the ease of use, the details you have access to, and the support is fast and accessible!

Cons

Some of the accounting detail I would love isn't available - yet. Unit Trac has made several improvements already in the time we have been using the system.

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

We appreciate your review Ann! The accounting updates that you are looking for are under development and we appreciate your suggestions to make Unit Trac better. Stay tuned - more coming soon.

December 2018

Seth from All Star Mini Storage

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Good Software

Pros

I like the ability to login from any device, and the “snapshot” data that is on the home page ie. who is behind or what units are open.

Cons

The site is slow and lags at times.
There are features that need to be added.

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

Thanks for your feedback Seth! We are sorry that you are experiencing slowness at times. We will figure out what is happening and get Unit Trac back to being more snappy and responsive for you.

December 2018

Bryan from Wachtel & McAnally Architects / Planners

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Unit Trac is great!

Pros

Very easy to use and great customer service.

Cons

Deposit refunds aren't easily done. I can't send receipts.

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

Thanks for the feedback Bryan! We enjoy working with you and the team. The update coming will allow refund receipts to easily be sent. It's been great to watch your business grow from being a brand new facility to great occupancy. Keep up the great work...we are happy to support you.

December 2018

Margot from Arbor View M-106 Self Storage, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Unit Trac is a Great Fit for Our Facility!

It is easy to use for both us and for our customers. My customers are impressed that they can rent up online and have autopay enabled free of charge. I like it because it draws the right customers, those with decent credit, to our facility. Unit Trac automatically records their payments, which is also a time saver I like.

Pros

More customers would rather sign up online than stop in because they are busy. This allows them to sign up on their schedule and get things taken care of before move-in day. So units can be rented up even while I am out of the office or after business hours.

Cons

I have asked for a way to automatically send an email payment reminder to customers that request it. I was told this would be implemented last year. Has it been done and have I just missed seeing it?

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

Thanks for the review Margot! Online rentals are a great way to have your website on your behalf and customers enjoy how easy it is. The automatic receipt generation is in place - which allows customers to receive an email that payment was received and remind them of their upcoming payment. Our team will reach out because it doesn't look like that is enabled with your account currently - but it's just a click and it will be turned on.

December 2018

Gary from Droessler Mini Storage LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Unit Trac

It has been basically a good move. It allows me to do business online anywhere, anytime. Has some improvements to make in order for it to be more functional.

Pros

Allows me to handle my business anytime, anywhere.

Cons

The long learning curve. If it weren't for there GREAT customer service, I would have considered going elsewhere.

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

Thanks for the feedback Gary! It is our pleasure to work with you and we are excited to share the updates that are coming out soon.

December 2018

Derek from GrayWalt Properties

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great Company

We are able to run multiple facilities from one office. Even looking at adding our Rental Properties on Unit Trac.

Pros

Easy to use. Very affordable. We started with one small 40 unit facility and have grown to over 500 doors. Unit Trac has made the transitions easy and are always their to help!

Cons

Would like auto emails to be send to customers with Invoice, and when card is declined.

Response from Unit Trac of Smallenberger, Inc.

Replied December 2018

Thanks for the positive review Derek! It's been great to see your business grow. You are doing great work. We have some updates coming that you will be happy with...thanks for your patience. It's only going to get better from here.

November 2018

Brenda from Crookwell Self Storage

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Solved all my worries!

It has allowed me to keep trac of 37 units with ease. I thought I was going to have to try and set up some sort of spreadsheet u til I found this program.

Pros

I was worried about keeping track of 37 units but the Unit Trac programme solved all my problems. This program is terrific!

Cons

The ease of use. It does everything for you.

Response from Unit Trac of Smallenberger, Inc.

Replied November 2018

Thank you for the positive review Brenda! We are happy that you selected Unit Trac and to help you easily manage Crookwell Self Storage. Your feedback is appreciated.

June 2018

Alvina from Fort Saskatchewan RV Outdoor Storage Ltd.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Great for Tracking Customers and Sites!

Easy tracking of Customers !!

Pros

With this software information is at the tip of your fingers anywhere you go with internet access. Easy to use with Great Customer Support!

Cons

There are few cons to this software, flexibility might be one of them. The team is open to suggestions and are willing to make changes and improvements.

Response from Unit Trac of Smallenberger, Inc.

Replied July 2018

It's a delight to work with you Alvina! Glad that Unit Trac makes it easy to manage the RV storage. We appreciate your suggestions and are happy to turn those suggestions into product enhancements.