Is Unit Trac right for your business?

We’re here to help you make the best Property Management Software choice.

best for

  • Property Management
  • Best For Most Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality

What is Unit Trac?

Unit Trac is a cloud-based self-storage software solution that helps users manage their facilities. Key features include lease management, credit card processing, facility maps, business accounting and multi-device support. Unit Trac's lease management system helps users to create leases, record payments, customize deposits and rent charges and generate invoices. It keeps track of the rental dues and automatically emails tenants when rent is due. Unit Trac provides security and PCI compliance for payments processed via credit cards. Additionally, Unit Trac offers features like deposit and late fee tracking, batch payment entry, a website creation tool, account auditing, data backups and lease applications with digital signatures. Mobile apps are offered for iO... read more

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Unit Trac works on any device including Windows, Mac, Android, PC, tablet, and smartphone
Unit Trac works on any device including Windows, Mac, Android, PC, tablet, and smartphone
The interactive site map makes it easy to see the status of each unit
The interactive site map makes it easy to see the status of each unit
With Unit Trac's custom websites, customers are able to start a lease application online
With Unit Trac's custom websites, customers are able to start a lease application online
E-Signature
E-Signature
Make better business decisions with real-time financial information
Make better business decisions with real-time financial information
Unit Trac provides paperless invoice generation and document storage
Unit Trac provides paperless invoice generation and document storage
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User Review Highlights

4.79

66 Reviews

5
52
4
14
3
0
2
0
1
0
4.5

Ease-of-use

out of 5
5

Customer Support

out of 5
5

Value for money

out of 5
4.5

Functionality

out of 5
  • icon"Ease of use; very user friendly; very simple to navigate through the software/website."
  • icon"Customer service is excellent: timely and friendly. Price is fair and is dependent on number of units so I can start out small using this program and grow as I'm able."
  • icon"We love the automatically billing and automatically producing invoices. There was a very small learning curve, too."
  • icon"No way to charge a Daily rate. Also have trouble going back in and changing sites around so I have to delete them and create new ones."
  • icon"I was told this would be implemented last year. Has it been done and have I just missed seeing it."
  • icon"I have not had time to learn to use all the functions. Do not have a bookkeeper or secretary so it's difficult to set aside time to learn."

Read user reviews

How much does Unit Trac cost?

$0.50 per unit per month.

Starting price

$0.50 per month

Free trial

Available

Free version

Not Available

Which features does Unit Trac offer?

Core features:

AccountingACH Payment ProcessingActivity DashboardAPIAudit ManagementAutomatic BackupBatch ProcessingBilling & InvoicingBilling Rate ManagementClient ManagementShow more features +

People who reviewed this software give it a 4.5 star rating for functionality.

How easy is Unit Trac to use and deploy?

Unit Trac supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android.

People who reviewed this software give it a 4.5 star rating for ease-of-use.

What do verified users say about Unit Trac

4.79/5 out of 66 Reviews

Showing 1 - 5 of 66 reviews

User Profile

Greg

Verified reviewer

Company size: 1 employee

Industry: Transportation/Trucking/Railroad

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2018

Unit trac mini storage software

It makes renting and collecting rent so easy and keeping track of what is happening as well. Taking credit cards with auto deposit and auto filling in what needs to be showing payments. It is effortless.

Pros

The soft ware was easy to use and not only that the person that sold it to me was so kind, understanding and helpful. It does everything I can think you would possibly want it to do.

Cons

Can't think of any bad to tell. Maybe just a little tricky, but not really with the helper) to set up the first lease. Nichole was there and with a smile on her face and so pleasant to help me through until I learned and could do it without her. I had a small business and most people stayed and didn't need much maintenance.

Response from Unit Trac

Thanks Greg! We love helping our clients and we know that you are a very busy small business owner (like most of our clients) and need software to be simple and effortless since you have many responsibilities!

Replied December 2018

David

Company size: 1 employee

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2021

Smiplest, Easiest, and Cheapest Self-Storage Management Software

I took over my facility in September of 2018. At that time, every aspect of the business was pen and paper. Physical contracts/leases, pen and paper payment recording, no advertising, cash/check only, etc. I began searching for software to convert this ancient business practice into something modern. I came across other software platforms that were clunky and difficult to operate. Unit Trac stuck out to me primarily because of simplicity. There aren't any frilly extras or ads for their partners. However, while simple, they have loads of features and are continually working on new features. Unit Trac allowed me to implement acceptance of credit cards through Stripe including automatic payment processing. Converting from Paper to Unit Trac was time consuming, but only becuase I chose to include past payments in the software. You could input tenant information and move on. My only gripe is there is currently no way for customers to get a notification prior to their due date. A good portion of my customers are set up with automatic credit card payments, but those that don't tend to forget payments, as usual. Unit Trac has the information available to implement an automatic text/email messaging system to notify tenants of upcoming due dates. Addition of this feature would make a world of difference.

Pros

Easy to implement, cost-effective, great customer service, website hosting built-in.

Cons

No automated customer notification of due dates.

Reasons for choosing Unit Trac

In the end, Unit Trac is a straightforward software that provides the features that you want without the fluff that you don't. I can log in from anywhere with internet access, and manage leases, payments, or customers within seconds. Also, the ability to enable a feature that lets prospective tenants begin their own lease is invaluable to me.

Response from Unit Trac

Thanks for the positive review David! You're operating an efficient facility and we are glad that you chose Unit Trac. Our development team is working on improvements to automatic notifications - stay tuned.

Replied May 2021

Seth

Company size: 2-10 employees

Industry: Consumer Services

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

December 2018

Good Software

Pros

I like the ability to login from any device, and the “snapshot” data that is on the home page ie. who is behind or what units are open.

Cons

The site is slow and lags at times. There are features that need to be added.

Response from Unit Trac

Thanks for your feedback Seth! We are sorry that you are experiencing slowness at times. We will figure out what is happening and get Unit Trac back to being more snappy and responsive for you.

Replied December 2018

Linzie

Company size: 2-10 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Makes my job easier and my customers happy!

First time storage facility owner, I had idea what to expect but once I got into Unittrac, it made it so easy and like I said, customer service is #1.

Pros

First and foremost, my contact guru at Unittrac is [SENSITIVE CONTENT HIDDEN], amazing just does not describe her at all! I love that she is just a phone call away,. Being new to the business, I had lots of questions and she is ALWAYS so pleasant and patient to deal with. Love the reports page, I can pull all the info I need. The e-sign is a great asset, customer love it!

Cons

Wow. I have yet to figure that out! No complaints here.

Response from Unit Trac

Thanks so much for the positive review Linzie! Always happy to help - anytime.

Replied May 2021

sandy

Company size: 1 employee

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Unit Trac

Have been really happy with the customer service aspect. The software developers are in the self storage business themselves and really thought their product through. I have had a lot of questions for first time situations that I wasn't sure how to handle and they have been great. We have had a lot of compliments from our renters on the ease of going through the lease process.

Pros

Really like the Unit Trac software. The ease of using the software is great for a newcomer to the business. All the important information is easy to get to and it generates useful reports. Integrates a website that is easy to make changes to.

Cons

Would love to see it be able to integrate with my Quickbooks software or have an area in their software to handle the expense side of the business. Right now, I manually enter my deposits and merchant fees into Quickbooks to get a complete financial picture.

Response from Unit Trac

Thanks Sandy! We enjoy helping new facility owners that they have...we've been there before too. Our team will reach out about the eLease - we've heard it's simple with info, sign and pay. We are open to feedback.

Replied May 2021

Showing 1 - 5 of 66 reviews

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