What are Neigbrs users saying about the software?
Read what people like you have said about using Neigbrs software through verified user reviews
User Review Highlights
4.35
20 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"What I like the most about this software is the ease in which we can communicate with residents. Our association uses often the community notices and posts."
"Very detailed and clear, Easy to use. Content was very useful."
"We researched and evaluated a number of vendors and have the spreadsheets to show for it. Price was a consideration and we have found we are receiving an even better value than we anticipated."
"Home page doesn’t reflect our subdivision and that really annoys me. I would like to send repeating notices but haven’t found a way."
"We will not be able to pre-load the system with the names, addresses, etc. of the owners and let them enter their email and info we may be missing."
"Sometimes getting locked out site and if you are not tech savvy it can be difficult to use."
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Showing 1 - 20 of 20 reviews
Anonymous
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
March 2018
Team is great to work with. We had a few challenges, but they were addressed
Communication
Pros
The software works as described.Team walks you through the setup and address any concerns quickly.
Cons
No instructions makes it difficult to get everyone in the community up to speed.

Response from Vinteum Software
Thanks for the wonderful review!
Replied March 2018
Ellen
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Time used: Less than 2 years
Review Source: Capterra
May 2022
HOA Usage
Pros
Neigbrs is a great tool for our HOA as well as our residents. It allows for easy communication and storage of documents. We highly recommend it for other HOAs.
Cons
There should be a mechanism that allows for deletions of residents and units when the property changes hands. While our customer service liaison responds to us very timely, it would be more expeditious to perform this function by ourselves.

Response from Vinteum Software
Thanks for your kind review, Ellen!
Replied May 2022
Elizabeth
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
February 2019
I am extremely dissapointed with this software.
I have absolutely no complaints with the executives, and they have been very quick to respond, but this webpage is completely unusable and I am now looking at vendors that will do a better job.
Pros
Right now - absolutely nothing. The translation is horrendous and I am not getting correspondence in English. I do not have any complaints against [SENSITIVE CONTENT HIDDEN] or [SENSITIVE CONTENT HIDDEN].
Cons
IT DOESN'T WORK. IT IS ABSOLUTELY USELESS TO MY ASSOCIATION.

Response from Vinteum Software
Hello Elizabeth, Thank you for sharing your feedback with us and while the website was technically sound, our support staff had placed a link incorrectly for the residents registration page (mistakes happen). However by the next business day, you had decided to look elsewhere. This could have been easily avoided. Please excuse our mistake and know you are always welcome to come back to Vinteum should another vendor not treat you with the support you deserve!
Replied February 2019
Bob
Company size: 2-10 employees
Industry: Accounting
Time used: Less than 2 years
Review Source: Capterra
April 2022
Fairview Shores
Overall very responsive
Pros
Good applicability to us and usually responsive.
Cons
The app continues to be very weak, doesn't show resident contact info. I have commented on this multiple times and am disappointed that no action has been taken.

Response from Vinteum Software
Hi Bob, Thanks for your review! We have app updates due to be released in May, so they should address your concerns.
Replied April 2022
jan
Company size: 2-10 employees
Industry: Executive Office
Time used: Less than 2 years
Review Source: Capterra
April 2022
Price and ease of use sold us
Customer service is outstanding. I’ve never posed a question that didn’t receive a quick response and everyone works with me until I understand the solution.
Pros
It was easy to notify subdivision residents of website and to use it for announcements. Great repository for documents.
Cons
Home page doesn’t reflect our subdivision and that really annoys me. I would like to send repeating notices but haven’t found a way.
Reasons for choosing Neigbrs
Seemed easier to navigate and I was able to work with humans

Response from Vinteum Software
Hi Jan, Thanks for your review! We're currently discussing changes we could make to the homepage, so there are improvements in the pipeline.
Replied April 2022
James
Company size: 1 employee
Industry: Real Estate
Time used: Less than 2 years
Review Source: Capterra
May 2022
Excellent Comprehensive Association Management Interface
Vinteum allows us to provide optimum transparency and keep our members informed of all that is going on. It houses all our Association documents and provides a seamless self-service option for all in our community to access the key records of our Association.
Pros
This product is very comprehensive because it contains all the tools one would need to effectively manage a community of any size. Most importantly the system is extremely easy to use and very intuitive.
Cons
My only suggestion would be to include the entire notification system options at all levels of membership. This is an important feature.

Response from Vinteum Software
Thank you, James! You can send texts, calls, and emails to all members :) If you have any questions, please do reach out to your account representative.
Replied May 2022
Bruce
Company size: 201-500 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
May 2022
Review
Exceptional
Pros
The people who work for the company or a great support system. So even people like myself who have great difficulty navigating, as I am not the most computer illiterate person in the world, our representative [SENSITIVE CONTENT] has been amazing, superior customer service, that makes all the difference
Cons
The only con I would say is that the system does not work 100% perfectly on the Apple mobile devices. Those are the only complaints we have gotten From our membership
Reasons for choosing Neigbrs
This product seem to be the best pet
Reasons for switching to Neigbrs
Because the last company did absolutely nothing for us. Except collect money they were very good at that

Response from Vinteum Software
I'm so pleased our support has made a difference. Thank you for your review!
Replied May 2022
Mark
Company size: 2-10 employees
Industry: Facilities Services
Time used: More than 2 years
Review Source: Capterra
April 2022
Easy to use Condo/HOA Management Software
Customer service is the best I have found in any company. [SENSITIVE CONTENT] are great to work with.
Pros
Very easy to navigate through the software with multiple features.
Cons
I haven’t found anything that doesn’t work as expected and if I have any problems a quick call to support is all it takes.

Response from Vinteum Software
Thanks for your kind review, Mark!
Replied April 2022
Florence
Company size: 2-10 employees
Industry: Facilities Services
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
April 2019
interesting web-site for condos
I have not actually brought the web-site up as yet, This is my fault as I have not had any time to devote to it. The customer service is very patient and responsive to the request we have made even when we have been away for a long period. Uploading documents and other information has been very easy helping to build the site.,
Pros
the user friendly functionality and extremely helpful customer service. the east of being able to schedule a face to face meeting with their representative.
Cons
The way users are registered to the site. Once the list of owner information is loaded into the system it cannot be updated automatically. This becomes a problem if the association doesn't have email addresses for each owner then it becomes a manual effort to update this information or we need to wait for owners to register. The system has a nice on screen way to register, however, it is an all or nothing. we will not be able to pre-load the system with the names, addresses, etc. of the owners and let them enter their email and info we may be missing.

Response from Vinteum Software
Thanks for your feedback, Flo!
Replied October 2019
John
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Time used: Less than 2 years
Review Source: Capterra
November 2019
Neighbors FL
Pros
Fairly easy to implement Good customer support
Cons
A little quirky Names listed alphabetically by first name instead of last name
Reasons for switching to Neigbrs
Price increase
Bob
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2018
Orange barrels are a good thing...or A Wonderful Work in Progress
While our size does not require our Association to have a website under Florida Statues, we recognize doing so allows us to more easily meet other legislative requirements and the benefits a site provides our residents and Board of Directors for both accessibility to documents and communications.
Pros
Our Board of Directors choose Neignrs for a number of reasons. We wanted a company that was not a "one man shop" knowing there is both strength and greater innovation in numbers. At the same time, we didn't want a company that was too large with a "one size fits all" or" this is our product; take it or leave it" mentality. Rather we wanted a company that offered a proven product yet with the flexibility and who was sufficiently accommodating to work with us and other Associations to meet our needs. Vinteum is exactly this company. They have a development team with a tested, stable, product yet recognize the need to continue to improve on and add to their current features and functionality. In the relatively short time we have been our board, they have listened to specific needs we and other associations have and added many of the features and desired functionality discussed. The fact some of these are still in progress is the only reason for the 4 Stars on Features and Functionality and I am confident we will soon have them all and any future review will have 5 Stars for all of the areas. It is also very reassuring to know Vinetum has a management team who is interested and actively involved in the product and service the company provides. We researched and evaluated a number of vendors and have the spreadsheets to show for it. Price was a consideration and we have found we are receiving an even better value than we anticipated.
Cons
The "orange barrels" are both a Pro and a Con. It would have been nice, but unrealistic, to be able to select a product off of the shelf that met all of our needs at a price we could afford. But what I like least is the prominence and size of the Vinetum Neignrs advertising on our homepage.

Response from Vinteum Software
Hi Bob, Thanks so much for your feedback!
Replied October 2019
Brie
Company size: 2-10 employees
Industry: Real Estate
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
May 2019
Great tool for HOA/COA Board and Management
We have loved using the Neigbrs app and online portal for our communities! Their support has been responsive and comprehensive and we look forward to working with them for all future communities!
Pros
Our residents love the app feature and just improved communication overall. As a CAM I love the ability to track the notices and gauge the effectiveness of our communications!
Cons
Every once in a while the app will display prompts in Portuguese and I would like to see added feature for the Master Admins on the app.

Response from Vinteum Software
Thank you for your feedback, Brie!
Replied October 2019
Allan
Company size: 2-10 employees
Industry: Real Estate
Time used: Less than 6 months
Review Source: Capterra
April 2022
The ideal solution for our community
We have moved from mass emails and 4 different ways to report service issues, to one simple, easy to use platform. We've had no complaints from our homeowners. Whenever a question comes up, Neigbrs tech support has been quick to help.
Pros
We had specific needs for communication and management. We didn't need some of the financial aspects, so we may implement those later.
Cons
Nothing. We like it the way it is. Any suggestions we would have are minor.
Reasons for choosing Neigbrs
Three factors: Capabilities, ease of use, price. For our community, it was the best option.

Response from Vinteum Software
Hi Allan, Thanks so much for your kind review!
Replied April 2022
Robert
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Time used: Less than 6 months
Review Source: Capterra
May 2022
Affordable solution for HOA Management
We were looking mainly for communication and document solitons for our HOA and Neigbrs was the best option at the best price. The onboarding process and team were exceptional. Very happy. Follow-on support has been awesome. Whenever we have questions our support team responds lightening quick, within a min or two.
Pros
The ability to contact owners in our HOA was the main feature that we were looking for. Neigbrs allows our HOA to contact owners in multiple ways (email/text even phone calls). Website for the HOA also allows us to post documents and information for our community.
Cons
Software is intuitive and easy to use. There are not any parts I like least.
Reasons for choosing Neigbrs
Neigbrs had the best price and functionality of all options.

Response from Vinteum Software
Thank you, Robert!
Replied May 2022
Joe
Company size: 51-200 employees
Industry: Real Estate
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2019
Vinteum Nebors website
Pros
intuitive and will help our community grow.
Cons
The User guide could be a little bit easier to understand for those that are not tech savvy.

Response from Vinteum Software
Thank you for your feedback!
Replied October 2019
Lisa
Company size: 1 employee
Industry: Facilities Services
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2018
Outstanding customer service
Our overall experience has been extremely positive. Their customer service is outstanding and responsiveness to requests prompt.
Pros
What I like the most about this software is the ease in which we can communicate with residents. Our association uses often the community notices and posts.
Cons
What we like the least is not being able to segment our communication. For example, if there is info related only to one building, we have to send to all residents.

Response from Vinteum Software
Hi Lisa, We've now changed it so you can send segmented messages! Thanks for your feedback :)
Replied October 2019
Sandra
Company size: 11-50 employees
Industry: Accounting
Time used: Less than 6 months
Review Source: Capterra
January 2020
I don't like this app/software
Pros
Easy to install, offers some basic functionality.
Cons
Many features are lacking, not intuitive, customer support agent helpful but their 3rd party chat platform really sucks. Also, why Neigbrs? Even you didn't spell it correctly in this survey.
Jay
Company size: 1 employee
Industry: Apparel & Fashion
Time used: Less than 12 months
Review Source: Capterra
May 2020
Customer support with [SENSITIVE CONTENT HIDDEN]
Good customer support
Pros
I know when there is a package for me And what times I can book the tennis court and make a reservation.
Cons
Sometimes getting locked out site and if you are not tech savvy it can be difficult to use.
Bill
Company size: 51-200 employees
Industry: Non-Profit Organization Management
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2018
Condo Websites
It was a great experience.
Pros
Very detailed and clear, Easy to use. Content was very useful.
Cons
It was very user friendly. I believe that all residents would find it useful.

Response from Vinteum Software
Hi Bill, Thanks for your feedback!
Replied October 2019
Gianina
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Time used: Less than 6 months
Review Source: Capterra
November 2019
Changed to Vinteum
The ability to reach others thru texting.
Pros
It is very easy to use and to instruct others.
Cons
Customization of icons, i.e. not all properties are condos, etc.
