WebRezPro is a cloud-based property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, campgrounds, hostels and vacation rentals.

WebRezPro enables property managers to handle front desk, reservations, housekeeping and accounting through a single interface. The system allows users to advertise deals, set-up special rates, create packages and reserve blocks of rooms for groups. The reports section analyzes reservation data and recognizes opportunities present in the market.

WebRezPro offers an interface with various programs that front-offices already use. This includes Expedia QuickConnect, Booking.com, TravelClick and others in the Global Distribution System. The solution is mac-friendly and runs on mobile devices as well as tablets. The platform's mobile-based features include electronic signature capture, a mobile booking engine and the ability to manage housekeeping reports.

WebRezPro is deployed over a secure internet connection and does not require the user to install or upgrade the software.



62 Reviews of WebRezPro

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 62 reviews

August 2018

Lyn from Cedar Motor Inn

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Best decision

We are a 43-room family-owned hotel and came from a manual reservation system. WebRezPro was a life-saver. It's designed for many types of uses and easily adapted to our small property and staff. The "Pro" staff was awesome to work with during the transition and have always been there to assist, sometimes even late at night to answer questions (via email). They're willing to work with us (for a cost) on personalizing what we need; multiple employees are knowledgeable and available to answer questions. Installing Pro was the best thing that happened to our small property. Our business had grown to the point of needing a front-end system and Pro was there at the right time from a recommendation. I can't think of how we'd be struggling right now if we hadn't found WebRezPro.

Pros

It is easy to use. Once we figured out how the system was designed, it was easy to decide how to best fit our needs. Screens are easy to follow, drop-down menus are good. The videos are a plus when you're trying to train a half-dozen employees how to use the software. Each can progress at their own pace.

Cons

The "help" option needs to be broadened on the "search" level. I have never gone there and found what I was looking for, even trying to use multiple words. We need good/quick access to our "do not rent" guests but history is not easily accessible. Some of the menu items don't have videos. The hardest part of adapting to the software was understanding the intent of the individual procedure so that we would be able to use it based on what we need to pull from it.

July 2018

Jim from Ojai Hospitality Group

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Top notch group with excellent customer service and responsive tech support.

Pros

We are really happy so far with not only the system itself but the tech support group is really nice and very responsive. Most importantly it is really cool being able to have an option of growth and flexibility to perfect with programers. It is really this option that makes this a system worth the continued investment.

Cons

We really like the system but a few items we have been working with them on is to streamline the check-in/out process in order to speed up and improve the guest experience.

June 2018

Cristina from Sagewater Spa.

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

We love to work with Sharon, who it is very helpful and gracious to work with every time

Organizes the visual communication between guests and us.

Pros

It is simple to access and easy to navigate and maybe by now had some improvement done. I like the look of our page.

Cons

Some items are difficult because shows up somethings that stuck in the middle I never know how to get rid of it I need to explore more and take note of the questions because I don't know how to use well and I feel intimidating.

Response from WebRezPro Property Management System of World Web Technologies Inc.

Replied July 2018

Thank you for your positive review, Cristina! We appreciate you letting us know how much you enjoy working with Sharon. As always, if you have any questions or continue to feel intimidated about anything within the system, please don't hesitate to contact Sharon or any other member of our support team. We're here to help!

June 2018

Ellen from Hall Management Group

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Our company loves Webrezpro. Everyone is so helpful!

Pros

Easy to use, learn, and train.
Saving guest profile and credit cards information for return guests.
Online booking.
Helpful staff and customer service representatives.

Cons

Wish you had an apple App. Our company is mostly apple products (I-pads) and it would be awesome for you all to have an app to check in guests.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

June 2018

Good all round platform

Pros

Good easy to use platform with some good data insights and the information is clearly displayed and the system is easy to navigate.

Cons

Additional interfaces should be added as part of the initial implementation as the price can grow and therefore reducing the overall value for money. The integration with OTA partners is not very effective and can sometimes cause us issues.

June 2018

Eva from Smugglers Cove Inn

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

User friendly product with fantastic customer service

A proven reliable software which gives me more time for other important things in the daily administration.

Pros

Every aspect of hotel business is covered and constantly updated.
Super tech team which is very knowledgeable.

Cons

Could be easier on setting up folios. Since I am doing this not very often I always struggle a little bit in regards of names, individual invoices and rooms.

Response from WebRezPro Property Management System of World Web Technologies Inc.

Replied June 2018

Eva, thank you for taking the time to review WebRezPro! We are very happy that you find our customer service and product helpful when running your inn. As for setting up folios, we know this can be challenging at times especially if you don't do it that often, but as always, our technical support team is there to help. Just give us a call and we can assist you. Thanks again!

May 2018

Rhoda from Bras d Or Lakes Inn

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

We were so lucky to find this program. We were looking to buy a more expensive one which really we

Pros

Easy to use. Support is excelllent and they are very patient with an older person who is not very computer literate. Every time I needed help they called back within a very short time period, with a solution that was easy for me to follow. I highly recommend this software!

Cons

There is really nothing not to like about this software. The only thing that I do not like is that it must be loaded on my computer twice before it opens up. That is probably die to something on my computer.

May 2018

Jeremy from Sea Treasures Inn

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

May 2018

Great system with multiple locations and ease of use.

Pros

The system is very different from our old PMS but one training session with the representative was all we needed. All questions were answered and we were brought through every phase of the system step by step.

Cons

We have no cons or problems with the system.

May 2018

Christopher from The Fred

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

SOOOO Very Happy

I would *highly* recommend WebRezPro to anyone that owns a hotel or lodging business.

Pros

Hands down it's the customer service. Don't get me wrong, the integrations with other companies is outstanding and that's what initially attracted me to WebRezPro and once you get it setup everything works *really* well, but my favorite part is definitely the customer service. They are quick, thorough, patient and just plain amazing!

Cons

The software is super complex so it takes awhile to get the hang of it and the training videos are recorded with a computer's voice which makes them difficult to understand at times and SUPER boring.

February 2018

Dan from The Iona Heights Inn

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Does everything you'd need in a front desk reservation system

Pros

Ease of use, with instructional videos throughout. Great customer service/tech support. Quite inexpensive

Cons

Front end design could use updating. Not up to today's design standards. Although it seems they are working on it.

January 2018

Duncan from The Duncan Inn

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2018

Good product for price point

Pros

its stable, almost bug free. The functionality it does have, works well.

Cons

experienced support desk .
two availability calendars
some complex functionality needed - including multi room res
group block functionality cumbersome
lack of interface /ability to view transitions to/from direct connects. Items fail - and its impossible to know what transaction failed.
better reporting

January 2018

Michelle from Perfect Drive Vacation Rentals

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Great Value!

Pros

You won't find a more robust cloud based PMS out there for the price. WRP is very responsive to requests for customization and support.

Cons

Doesn't integrate with the most common VR software, but they offer alternatives that do work well for the property

January 2018

Marianne from French Quarter Guest Houses

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

You wont find a more capable product or team to work with! It doesnt get any better than WebRezPro

Pros

Reliable product, prompt and informative customer service, affordable price. You won,t find a better PMS system for such an outstanding cost in our industry! From the easy navigation menu to the custom reporting functionality, WebRezPro has covered all of the must-haves and even some extra wish-list items for our small hotels. We wouldnt ever consider leaving WRP for any other PMS software!

November 2017

Ben from Viamede

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

One of the best commercial programs I have ever worked with.

Extremely efficient running of a resort.

Pros

WebRezPro is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone.

Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours.

I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business.

October 2017

Karin from Lincoln Pines Lakefront Resort

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2017

This product is wonderful!

Pros

Webrez Pro has been a great asset to our business, the ease of set up and wonderful customer support is an added bonus. The reservation system is relatively easy to use. Processing payments is a breeze and it is a great value for everything it provides.

Cons

The cons are the limited accounting functions, the templates for setting up emails aren't as customizable with all the HTML parameters and setting up the pricing can be daunting, especially if you have a lot of unit types and varying rates throughout the year.

Response from WebRezPro Property Management System of World Web Technologies Inc.

Replied November 2017

Thanks so much for taking the time to write us a review, Karin! We love that you find WebRezPro easy to use. As always, if you need help setting up email templates or adjusting your rates throughout the year, you're more than welcome to contact our friendly technical support team. We are here to help!

October 2017

Kimber from Circle G Guest Ranch & Event Facility

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

WebRezPro has been a great addition to our business.

I would recommend this software to anyone looking for a way to manage their accommodations.

Pros

The ease of use for both the company and our guests. The availability of reports. Training was handled very well.

October 2017

William from Sea Breeze Inn & Cottages

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Amazing Product!

Keep up the great service!!

Pros

Easy to use
Amazing customer service and Tech support
Versatile
Great report options
Pleasant interface

Cons

Its versatility sometimes makes it difficult to do a specific task, but the help menu balances that.

September 2017

Sheila from The Crows' Nest Resort

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Time and Stress Saver

Even though I am a small (14 unit) establishment, the time I save using this product is amazing. Going from paper to WRP has relieved the stress of possible overbookings and forgotten reservations. A reservation that involved emailing a contract and getting it back in the mail with deposit sometimes weeks later is now reduced to an email with a cc deposit attached.

Pros

This program is very user friendly
I received Great support from the tech staff
I get professional results from using this product
It is an incredible time saver.
Compaired to other programs I reviewed it is very affordable

May 2017

Dorian from Hotel Adriatik

Company Size: 51-200 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

Good for back and front office.

Pros

Thirdface party interfaces. Big cost saving. Payment processing. Powerful. Is designed to manage big size properties

Cons

Accounting. System flexible features. The mobile booking engine. Maintenance and housekeeping reports. Layout.

Response from Sarah of World Web Technologies Inc.

Replied May 2017

Dorian, thank you for taking the time to comment on your experience with WebRezPro Property Management System. We are continuously improving WebRezPro to keep up with the needs of today's modern hotelier. As always, we are very happy to receive any suggestions or comments from our customers that may help WebRezPro become even better!

May 2017

Misti from Valhalla Resort Hotel

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2017

Great software and support

Pros

Lots of features , great options. Great value for the money. Excellent support team that is a big help

Cons

Would like templates to be a little more customizable without all the HTML text issues , a faster setup by in house so, u can tweak later c not create all from scratch

Response from Sarah of World Web Technologies Inc.

Replied May 2017

Misti, thanks for taking the time to comment on WebRezPro Property Management System. We are very glad to hear our support team has been a big help to your staff at Valhalla Resort Hotel. We value your comments and suggestions and will pass them onto the development team.