About WebRezPro

WebRezPro is a cloud-based property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, campgrounds, hostels and vacation rentals.

WebRezPro enables property managers to handle front desk, reservations, housekeeping and accounting through a single interface. The system allows users to advertise deals, set-up special rates, create packages and reserve blocks of rooms for groups. The reports section analyzes reservation data and recognizes opportunities present in the market.

WebRezPro offers an interface with various programs that front-offices already use. This includes Expedia QuickConnect, Booking.com, TravelClick and others...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

116 Reviews of WebRezPro

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(85)

85

4 stars

(33)

33

3 stars

(3)

3

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 116 results

May 2019

France from Handsome Dan's Port Renfrew

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Could not live without WebRezPro

I could not imaging doing our business without WebRezPro. Discovering them was the best gift I could offer myself. Of course there is the pain of setting everything up and learning how it works, but man o man, what a difference it made in my life. It keeps much more order in my daily routine, eliminated the double bookings, creates email templates sent it automatic to guest without having to remember to send them manually, processing credit cards and so much more. It allowed me to grow to a point that 5 yrs ago I could not even dream of. I can never say enough about the support team, they are exceptional. At a few occasions, I brought up a few ideas of functions that were not available, but could benefits of it, if it was something they could do. The team gladly looked it over and saw the potential of how this could also benefits other customer, and made these options available. There is no double, that they are there for their customer and they are always looking at ways to improve. I have now worked with WRP for 6 yrs going in to my 7th, and I can never say enough of how much I love this software, but most importantly the support team that stand behind it. It would not be the same without you. Thank you WRP.

Pros

Everything from it's functionality, to the endless resources that is offered to us. It makes our job much easier, but most of all the team and support. That is by far what makes this software so valuable, is real people giving support that care about their customers. And it is a Canadian base company :)

Cons

Calendar upload time: My calendar is very slow to download, it may have something to do with the number of properties we have. But I am sure this can be fix when I take the time to bring it up to the team. Phone support: Is on week days only, and on (Central Standard Time) which is a bit early for us on the west coast (Pacific Standard Time) . It would be nice to have the hours extended and adding weekends too. But on the other hand, we are not left empty handed, as they do offer email support on weekends and after hours, that is monitored very closely.

January 2020

William from Admiral Resort Inc

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

The customer service is outstanding and my employees are happy!

Overall we are very happy with the customer service. My employees like the WRP system and believe in the customer service people. They know that WRP agents will stay on the call until the issue or explanation of the procedure to solve our problem is crystal clear. We know many of the agents by name and know them to be patient and informative with us. We have a full-service reservation software system for about the same price with significantly better service than our previous vender. My employees are happy and that makes me happy with my software selection.

Pros

The customer service is terrific! Even if WRP's call center is closed they still respond after hours as needed if there is a pressing issue. They also offer a seasonal rate. We are a seasonal hotel and only open for 4 1/2 months per year. I am happy overall that I switched to WebRezPro. One of the biggest benefits of WRP is that my employees are happy!

Cons

The software could be improved and made easier for the user. Although they have been promising updates for customer's suggestions that they take to make the software easier, I have not seen too many game-changing updates in almost 2 years using the system. We have been told that a big update is coming but it is over a year now and only minor changes have been noticed.

Reasons for Choosing WebRezPro

North American based customer service center, seasonal pricing, and competitive software with similar pricing to other cloud-based systems. An area motel also gave us a good recommendation on their experience using WRP.

January 2020

Elizabeth from Timber Ridge Outpost and cabins

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Great support team

We needed a more sophisticated system with accounting integration as we grew. This program handles it very well and things run smoothly.

Pros

The support team is always friendly and patient when we call in. The program, once you understand how its laid out, is easy to maintain and update. i.love the accounting integration as well.

Cons

Would love it if there was better integration with VRBO like there is with AirBnB. But I understand the hang up is not with WebRezPro so much as it's with the VRBO platform. Hopefully that will be worked out eventually. In the meant there is an easy work around.

Reasons for Choosing WebRezPro

Better system, better integration options, accounting segment and nice staff!

January 2018

Duncan from The Duncan Inn

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

January 2018

Good product for price point

Pros

its stable, almost bug free. The functionality it does have, works well.

Cons

experienced support desk . two availability calendars some complex functionality needed - including multi room res group block functionality cumbersome lack of interface /ability to view transitions to/from direct connects. Items fail - and its impossible to know what transaction failed. better reporting

December 2019

Yvette from Decanter Hotel

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Easy, reliable and powerful tool. Simply the best.

Pros

What I love about WebRezPro is the fact that it integrates so well with other tools, like our channel manager and CRM. The transition process from the previous PMS was smooth, I received top notch support from sales and tech staff. It's a solid, reliable tool that has never failed us.

Cons

It can be tricky to navigate and it certainly could be easier on the eye.