--- title: "WebRezPro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of WebRezPro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if WebRezPro is a good fit for you!" source_url: "https://www.softwareadvice.com/property/webrezpro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Campground Management Software](https://www.softwareadvice.com/campground-management/) / [WebRezPro](https://www.softwareadvice.com/hotel-management/webrezpro-profile/) / WebRezPro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/webrezpro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/webrezpro-profile/alternatives/) # WebRezPro User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 218 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 151 reviews (69%) - 4 stars: 55 reviews (25%) - 3 stars: 6 reviews (3%) - 2 stars: 3 reviews (1%) - 1 star: 3 reviews (1%) ### Most mentioned pros - Training new team members is quick, and the intuitive layout allows our staff to focus more on the guest experience rather than learning complicated workflows. - I especially like the automation features, reporting tools, and how smoothly it integrates with online booking channels. - It helped me go from a paper system that was all over the place to an organized system I can access from anywhere! ### Most mentioned cons - The pressure to switch to the new credit card processing company and being penalized for not. - The activity engine did not work for our needs as it is quite basic. - although the training videos are helpful, in my case - I am not the one to have set up the system from start - it means at times I have a hard time finding exactly what I'm looking for. ## WebRezPro customer reviews Showing reviews 1-25 of 218 (page 1). ### One of the best commercial programs I have ever worked with. - Overall rating: 5/5 - Reviewer: Ben S. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered Extremely efficient running of a resort. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WebRezPro is incredibly well managed. Their customer service and tech support is incredible, responding to e-mailed questions sometimes within minutes, and always willing to talk something through on the phone. Several times, I have e-mailed suggestions, some of which were implemented within days. The few glitches we have found were fixed within hours. I have worked with other hotel systems that were run by programmers. It's obvious that WRP is run by people who know the hotel business. --- ### Exceptional Service Meets an Easy-to-Use PMS - Overall rating: 5/5 - Reviewer: Meagan A. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with WebRezPro has been extremely positive. From implementation through daily use, the platform has proven to be both reliable and easy to navigate, which has made a meaningful impact on our team’s efficiency. One of the biggest differentiators has been the level of support. The WebRezPro team is consistently responsive, knowledgeable, and proactive in helping us find solutions. It never feels like a ticket is just being “handled”—they take the time to ensure things are fully resolved, which gives us a lot of confidence in the partnership. On the operational side, the system is refreshingly straightforward. Training new team members is quick, and the intuitive layout allows our staff to focus more on the guest experience rather than learning complicated workflows. Overall, WebRezPro has been a dependable partner for our business, combining ease of use with a customer service team that truly stands out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve had a fantastic experience with WebRezPro. From day one, their team has consistently gone above and beyond to ensure we feel supported and set up for success. What truly stands out is the level of customer service. Every interaction with their staff has been prompt, knowledgeable, and genuinely helpful. It’s clear they care about their clients and take pride in providing solutions quickly and effectively—something that makes a huge difference in the day-to-day operations of a hospitality business. The system itself is also incredibly straightforward and user-friendly. Whether it’s onboarding new team members or managing daily operations, WebRezPro makes the process seamless. The interface is intuitive, and it doesn’t take long to feel confident navigating the platform. Overall, we highly recommend WebRezPro to anyone looking for a reliable, easy-to-use PMS backed by an exceptional support team. #### Cons The pressure to switch to the new credit card processing company and being penalized for not. I feel any customer who was previously with Webrez before the buyout should have been grandfathered in to our original contract and pricing. #### Reasons for choosing WebRezPro Overall Webrezpro seem to have the best features and the ease of use is what sold us. --- ### Careful who you get into bed with - Overall rating: 1/5 - Reviewer: Jason F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered For the first 6 years, things were very good. Since the acquisition by FullSteam, the focus, pride, wanting to do business in a reputable and hotel-focused fashion is gone. I cannot say anything good about fullsteam. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros WebRezPro is a decent bit of software, but things have gone very much downhill since they were acquired by FullSteam. They have shifted from attempting to put out a great PMS, to seemingly solely figuring out how to squeeze their existing client base for "below the line dollars" by forcing you to switch to their payment processing. #### Cons When considering their payment processing, they absolutely refuse to put their best foot forward unless you prove to them exactly what you are paying elsewhere. Their initial "best foot forward" was roughly 10x what they came back with after we capitulated and provided them statements....and getting things in writing from them was like pulling teeth. When we made it clear that having our payment provider be the same as the PMS was a problem from a future competition standpoint, and asked them to lock in their margin at a fixed rate or tied to inflation, they refused. They have now given us 2 months notice that they are nearly tripling our monthly price for WebRezPro unless we switch to their payment provider....full well knowing that changing PMSes is not a 2 month project, especially for a small property. Its straight up bully tactics holding us hostage. #### Reasons for switching to WebRezPro We found roomkey difficult to use. The desktop software was very clunky. --- ### Webrez boutique inn review - Overall rating: 5/5 - Reviewer: Jake L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience so far, and really value the access to live agent support, who are knowledgeable and can communicate clearly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The accessibility to customer support is extraordinary. No wait times, and support agent knowledge is the #1 reason I’m with web rez pro. The booking management is clean intuitive. #### Cons What the user sees could be more visually appealing and updated. Also being able to see daily rates on the calandra while you are selecting dates to search availability, would be advantageous. --- ### Thank you WebRez Pro! - Overall rating: 5/5 - Reviewer: Nicole M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the initial conversation with Soti to my training with [sensitive content hidden] , I have had such a positive experience and would recommend this software to anyone looing for a PMS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simple, user-friendly platform as well as the extensive training and support available. It helped me go from a paper system that was all over the place to an organized system I can access from anywhere! #### Cons I have no cons so far! I have been using the system for 3 months now and every issue have come across #### Reasons for choosing WebRezPro price and ease of use compared to many others --- ### Older version was much better - Overall rating: 1/5 - Reviewer: Danika B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros I really don't like anything about it. I have used much simpler software, and WebREZ is constantly updating and changing things as if it's Facebook. Each upgrade becomes worse. #### Cons There's TOO MUCH on the screen all the time, especially when viewing guest folios. It's overwhelming. Settings are also overwhelming and it's very confusing when there are so many settings that could easily be reduced rather than all the repetition. I miss the old versions arrival/departure view and the old versions recent reservations tab. The recent reservations tab is now completely pointless. #### Reasons for switching to WebRezPro It was the new property managements decision. My boss doesn't even like this product, but the property management company has him use it. #### Vendor response Thank you for your feedback. We understand that change can be difficult, especially when it impacts daily workflows. WebRezPro is continuously evolving to meet the needs of modern hoteliers, but we know usability is just as important. Your comments about layout and settings are appreciated and will be shared with our team. Replied June 2025 --- ### A much needed tool to manage our reservations professionally and accurately - Overall rating: 5/5 - Reviewer: Sheila Y. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A1 - from the sales, to the on-boarding personnel, to the programming and support personnel, it has been a very positive experience working with WRP! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That it was Canadian... and it seemed pretty user-friendly to us (from our point of view as a cottage rental resort manager/owner and considering even more importantly how easy it was for our guests to use and reserve with us). #### Cons No program is one-size-fits-all typically but WebRezPro does a pretty good job of working with us to really have it meet our individual needs as a small rental resort in Nova Scotia. #### Reasons for choosing WebRezPro We did a lot of research, had tutorials / introductions by companies, and finally settled on WebRezPro as it seemed to best fit our needs and the cost was pretty reasonable. We also liked the idea that the product / company was Canadian since we are a small business in Canada. #### Reasons for switching to WebRezPro the system we were on was inherited from the previous business owners - it was alright but the company ceased operations and was the main impetus for us to find a new reservation management system --- ### Residences Manager - Overall rating: 5/5 - Reviewer: Jitendra Singh R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience has been very positive. The system has improved efficiency, helped reduce manual work, and made managing reservations and guest communication much easier. It’s a reliable property management solution that continues to improve and works well for day-to-day operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros WebRezPro is very user-friendly and easy to learn, even for new staff. The cloud-based system makes it convenient to access reservations and guest information from anywhere. I especially like the automation features, reporting tools, and how smoothly it integrates with online booking channels. Customer support has also been responsive and helpful whenever assistance is needed. #### Cons Some features can take time to fully customize to specific property needs, and certain reports require extra setup to get exactly the desired format. At times, the interface can feel slightly dated and a few workflows could be more streamlined to reduce clicks. --- ### Great software for the price - Overall rating: 4/5 - Reviewer: Nickie B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Amazing customer service. That is their strongest point for sure! T hey respond to any issues I have almost immediately #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it is more affordable than most. They have a seasonal option which also helps with cost. Customers love the aesthetic of it and it works very well with lots of options. #### Cons The activity engine did not work for our needs as it is quite basic. The housekeeping app is also very basic and I wish it had more functionality for time tracking etc. #### Reasons for choosing WebRezPro cheaper and better reviews --- ### Tofino Swell Lodge reivew - Overall rating: 5/5 - Reviewer: Sarayha W. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with WebRezPro has been very positive. It’s a reliable system that helps keep our day-to-day operations organized and running smoothly. Once you get familiar with it, it becomes a really useful tool for managing reservations, guest information, and availability all in one place. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros how intuitive and easy it is to use, the layout is clean and straightforward, which makes day-to-day tasks like managing reservations, guest details, and availability really smooth. We also really liked how everything is in one place—it keeps things organized and saves a lot of time. The system feels reliable, and it’s clear it’s built with hospitality in mind. #### Cons While overall we’ve had a positive experience, there are a few areas that could be improved, very happy with the system. --- ### User Friendly and Affordable. - Overall rating: 5/5 - Reviewer: Jaya A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. User-friendly and works great for small businesses. Best customer/technical support when I need help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is user-friendly, and you can access it from anywhere once you have an internet connection. The availability charts are fantastic. All the custom and financial reports are easy to generate to provide you with all the necessary data on your business. Compared to other PMS, Webrez Pro is affordable. #### Cons I would like to see a report that shows advance deposits taken, deposits allocated, and the balance. --- ### Wonderful experience - Overall rating: 5/5 - Reviewer: Jaxy B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. From the beginning with our Account Rep [sensitive content hidden] to our trainer [sensitive content hidden] is has been a great experience! Both [sensitive content hidden] are exceptional to work with! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our trainer [sensitive content hidden] was absolutely wonderful! so patient and helpful! Really felt that she went above and beyond! #### Cons So far all great! Have no negatives to report at this time. Would recommend to others. Account Rep and trainer have been wonderful! --- ### One stop shop - Overall rating: 4/5 - Reviewer: Tammy F. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the functionality that web rez has to offer. They have an interactive map, integrations to our other booking systems like air bnb, expedia, and booking.com Setting up allocations are pretty simple, once you walk through it. Reservations are easy to make, and i like how they have videos on how to if you get stuck #### Cons The interactive button is a bit confusing, we added it to our webpage for events and if you dont know about people get confused. The amount of bugs that you get is another crazy thing. Like not being able to make reservations when people show up. Or change their rooms when people show up. Once thats fixed the rest isnt bad. #### Reasons for choosing WebRezPro Web Rez had what no one else could offer. As a big hospitality as we are we needed multi areas to be able to utilize this system so we didnt have to do it in excel sheets anymore. We have 54 campsites, 10 motel rooms, a conference centre and 2 cabins. They even offered an interactive map at no extra cost to which we utilize all the time might i add. --- ### User friendly and lots of functionalities - Overall rating: 5/5 - Reviewer: Geeske v. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good, easy to use booking engine for our small property, that get's used on a daily basis without many issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Webrez is a platform that is very easy to use with a lot of possibilities for users to adjust the functionalities to their own liking. The longer you are using the platform the better you can adjust it to your specific usage. #### Cons Some of the integrations could be working more smooth, but this depends on the other platforms as well. #### Reasons for choosing WebRezPro We are a small property and any bigger, more complicated and more expensive booking engine would be too much for our needs. #### Vendor response Thanks for your great review of WebRezPro! We're delighted you find our platform user-friendly and adaptable to your specific needs. We acknowledge the feedback on integration smoothness and are committed to enhancing these connections. It's fantastic to hear our booking engine effectively supports your small property's daily operations. Your choice of WebRezPro for its simplicity and cost-effectiveness is exactly what we aim to provide for properties of all sizes. We value your insights as we continually refine our service. Thanks for choosing us, and we're here for any further support you might need. Replied February 2024 --- ### Love WebRezPro - Overall rating: 5/5 - Reviewer: Amy T. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Wonderful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are always available to help answer any questions I have, the support team is AMAZING! My account rep is amazing as well, always available to respond to my questions and stays on top of everything. Everyone I have worked with is so kind and understanding and helpful! #### Cons I would like to have a maintenance platform to keep track of work orders that can be linked to each unit and sent directly to the maintenance staff. #### Reasons for choosing WebRezPro The system does it all and is easy to use --- ### User Friendly Software with Lots of Adaptability - Overall rating: 4/5 - Reviewer: Dean J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. WebRezPro is possibly the BEST customer service I have ever worked with! If you call them, someone answers the phone. If you leave a message, someone calls you back usually within minutes. They are the most responsive people I have had the pleasure of working with and I have worked with a lot of different companies in my career. I would put WebRezPro in the top 2, if not the #1 customer service people in the business! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very user friendly and easy to teach staff to use. It also is very adaptable to different needs. We are a fairly complicated Resort and had trouble finding software that would do everything we needed it to do until we came across WebRezPro. It takes care of our Company owned Resort rentals, it takes care of our Owner rentals that we manage, it connects to all our OTA's, it manages all our payouts, it takes care of our boat rentals, our in-store sales and even takes care of our small timeshare residents. The owner calendars are a wonderful tool for reports to owners and the software does everything we could possibly need. #### Cons The booking engine page needs an upgrade. The booking engine works fine, there are no problems with that, it just looks dated when guests are transferred from our beautiful website to the booking page. An aesthetic upgrade on this page would the only negative things I have to say about this software. I am told they are working on that and we have been able to tweak it a bit from our end to make it look more up to date and the functionality of the booking page works just fine. So, I am just discussing the way the page LOOKS to a guest, I am not speaking of how it functions for the guest as it functions just fine. --- ### WebRezPro = OUTSTANDING Client Service, Dependability and Ease of Use! - Overall rating: 5/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I used WRP in 2008 and was so happy to learn that this program was in use at the new property I joined in 2022! It was like seeing an old friend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What's not to love? I have use a variety of PMS platforms over the last 20+ years and not one offers the ease of use, reliability and SENSATIONAL customer service offered by WebRezPro! This program is so good that I have implemented its use in two other properties in the portfolio owned by our Property Management Company. #### Cons I don't dislike ANYTHING about WebRezPro: Whenever I am in a bind of any kind, I call the customer service telephone number and am immediately connected to a WRP professional, and he or she solves any issue quickly and efficiently and in a most-pleasant manner! #### Reasons for choosing WebRezPro Choosing WebRezPro was the smartest choice I've made in over 15 years. --- ### Great system! Easy to use and personalize. - Overall rating: 5/5 - Reviewer: Scott S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great system with great customer service! They work with us to maximize efficiencies and productivity as it relates to our specific property. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The manipulation of reservations, availability and pricing is great! Also, the integration with OTA/GDS is seamless. We are able to maximize revenue easily with the override features. #### Cons Room moves and room blocks are a bit cumbersome, but work fine. #### Reasons for switching to WebRezPro Auto Clerk was not cloud based and was very dated in its programming and functionality. --- ### BOUTIQUE INN MANAGEMENT - Overall rating: 4/5 - Reviewer: Sara O. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall the webrespro team was exceptional getting us set up and we now have a rhythm of of our business being managed within thw tool #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great customer support to help with initial and ongoing setup and questions. #### Cons Some areas of the app are not intiative and still confusing to use. Customer support is great but i wish i could navigate withoutnthe help. #### Reasons for choosing WebRezPro References, and other local hotels we respect used the tool --- ### WebRezPro, Good Resort Tool - Overall rating: 5/5 - Reviewer: Kristie B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. Other than a wait on the phone to get a representative, they are very helpful when you need to call for support. They do upgrades that are helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Booking reservations is very easy. The system has all of the basic needs. #### Cons Could be more innovative in the housekeeping/maintenance systems. Need an area for changes/challenges that is visible at a glance, such as directives that can be added to the daily report. #### Reasons for choosing WebRezPro WebRezPro offered the best overall system to meet our needs. --- ### The Goat for Reservations - Overall rating: 5/5 - Reviewer: Daniel B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to make reservations and super easy to process payments. The instant updates the channel manager makes to booking.com and expedia are amazing #### Cons It would be great if they could add the ability to have a reservation move rooms without having to create a separate reservation for it --- ### Great Product - Overall rating: 5/5 - Reviewer: Shinise H. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The property management system is great and very easy to use. There is also a guide that is very easy to follow if you are not sure how to operate within the software. #### Cons I still think the loyalty section can be upgraded that more options can be made available for hotels to create there own unique programs within the system. --- ### By far the "best" Reservation System - Overall rating: 5/5 - Reviewer: DeEtte V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Our experience has been wonderful! Customers service from our main rep, has been amazing and service from the technical support is always great. We really enjoy knowing that when we have a problem, question, or need to make changes that our service team is so easy to work with and will help in any way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Webrezpro handles everything our boutique inn and RV park needs to run an efficient business. Reservations flow through our website via the reservation system module that is connected to our account and customers can easily book, make changes, etc. The system is moderately easy to use and the customer service team is amazing to help when you need it. #### Cons The booking options page needs to be enhanced. The customer should be able to see a picture(s) and see corresponding words of the additional booking option to entice the customer to add the booking option to the reservation. Example: Customer books a room for a birthday weekend stay, Webrezpro needs to present the booking option with a nice size picture of the item that the hotel wants the customer to add-on. It is very difficult for us to sell an add-on with words only. People need to see what they are getting with the add-on, then read the words. --- ### WebRezPro Is quick, easy and super understanding! - Overall rating: 5/5 - Reviewer: Nicole F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love used WWP, they have helped us get all the information we ever need. We use the daily information for our business needs! #### Cons The costs, the costs could be lower. I mean everyone needs to make money right? --- ### needs and app - Overall rating: 4/5 - Reviewer: Bruce S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ease of use /accounting and reports /cost for what I receive for small motel we only have 2 good seasons and the rest of the time its a minimal cost even with no bookings #### Cons constantly signing in even when computer is left on it times me out, when I turn on another device to sign in I have to search the company , then I have to pick from a list to find the right soft ware then I have to fill in name company id and password, many times I have to wait for authentication through my cell or email, thats 6 steps that could be reduced to 2 steps with an app press the app and add in password as everything else is saved in cookies on your device so much simpler and when you are a small team and responsible for so many other facets of your business these little encumbrances get to be quite annoying after so much repetition , also integrating this to my web page has proved to be impossible as the support left me hanging because they are not familiar with my webpage provider and I dont have a clue how it works , I was not able to integrate with facebook page either #### Reasons for choosing WebRezPro price and ease of use #### Vendor response Hi Bruce, thank you for taking the time to write a review. We're sorry to hear you have been frustrated by the 2FA process. Your Account Executive will reach out to ensure your 2FA is set up correctly. Replied February 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/webrezpro-profile/reviews/?page=2) --- WebRezPro Reviews, Pros and Cons - 2026 Software Advice