WebSelfStorage
About WebSelfStorage
WebSelfStorage Pricing
WebSelfStorage is available as a monthly subscription, priced at $44.95/month. A $10 discount is offered to U-Haul Dealers, making their subscription $34.95/month. A free demo is available for anyone who wishes to try out WebSelfStorage for up to 60 days.
Starting price:
$44.95 per month
Free trial:
Available
Free version:
Not Available

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Most Helpful Reviews for WebSelfStorage
1 - 5 of 93 Reviews
Bob
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Best self storage managemetn software for the money!
we have used web self storage at multiple facilities over the years and have always found it to be easy to use, manager and customer friendly and easy for our accounting folks to use. For the price, we have an easy to use management software, very low credit card processing fees, a built in tenant insurance program and a listing on Uhaul.com. we cannot get all of those benefits in one place and especially for the price. while setting up our most recent self storage facility acquisition on webs self storage, the tech staff could not have been more helpful, our other vendors such as our call center agents have complimented web self storage's staff on how easy they have been to work with. we highly recommend this software for the independent self storage owner and operator.
CONSstill need to work out bugs for fully functioning online rentals
Reason for choosing WebSelfStorage
ease of use, price, integrated programs such as the credit card processing and tenant insurance
Reasons for switching to WebSelfStorage
we were having too many accounting issues
Vendor Response
Thanks for your feedback Bob! We are always happy to hear from our Affiliates! If you need anything, don't hesitate to reach out! Toni Colasso U-Haul Self-Storage Affiliate Network 866-693-6683
Replied September 2019
Daniel
Facilities Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Great option for Self-Storage Software
As someone who likes to stay ahead of the curve, I was very interested in managing a location remotely. Once I found out that WSS offered this solution I jumped at the opportunity. [SENSITIVE CONTENT HIDDEN] at the contact center has been incredibly helpful in setting up the Remote Move In process and I do believe this is the way the Self-Storage industry is heading. I really appreciate the quality of the reports associated with WSS; the reports are easy to read and full of useful information. The software has a nice, modern look to it that is very user-friendly. Customer service is typically very responsive and able to assist with any issues we are having.
CONSThe remote move in process is still very new so there are obviously issues we run into along the way. Mainly being that the staff at the contact center is new as well and are not fully familiar with the remote move in process. This has lost us sales in the past from customers who were ready to move in, but the contact center was unable to complete the task. Thus, bringing more customers to our competition in the surrounding area. I understand this is a relatively new process so I am understanding of the transition, and [SENSITIVE CONTENT HIDDEN] has been very helpful in communicating with me and helping smooth out the process.
Reason for choosing WebSelfStorage
The pricing was a big factor and fact that WSS is associated with Uhaul who can make reservations for us at our location.
Bobbi
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2018
Horrible. This whole upgrade" from the old version has been an absolute nightmare.
Clients can autopay or pay online
PROSThe old software was great. We have been happy with it and have been using it for years. Wish we had the option to not "upgrade" to the new version, or at the very least go back to the old version. We were not offered an option. We are now stuck with this nightmare of a product until we have enough time to research and find a different product to switch to. Not enough time for researching other products right now since there are so many bugs with WebSelfStorage. We have so many day-to-day tasks and our customers who keep us hopping even when there are no bugs in a system. We do plan to switch. **There have been issues with gate security, privacy security, letters not printing correctly, no email history, ledgers incorrect, and accounts with credits that were not transferring correctly. Just to name a few... They should have tested their product much more extensively prior to releasing it. They have essentially forced their customers to be their "beta testers" and to suffer the effects of a substandard product. This was not a very nice thing to do to their customers. The real "Pro" of this product is that we have an option to go elsewhere.
CONSThere are security issues that cannot be mentioned here, for fear of them being exploited by not-so-ethical entities. We are currently working on a "fix" or "work-around" at this point for those other security issues. However, there is one security issue that should be noted before ever allowing WSS/UHAUL access to a client list and gate codes. This issue has been fixed on our end and in our situation (but only after we were forced to hire a digigate expert and paid money for help in fixing issues that were caused by the "upgrade" to the new WSS.) WSS technical employees had left us hanging and waiting for a supervisor to call or email. No supervisor ever attempted to help us. This main issue that had to be fixed was 300+ renters (who were not ours & unknown to us) AND their gate codes were loaded by WebSelfStorage into OUR digigate system. WE HAD ACCESS TO ANOTHER facilities gate codes and the names of their renters (all strangers to us)!!!! Even after we would clear them out of our digigate system, WSS still kept loading them back into our gate. Our digigate expert successfully cleared them out & fixed issues that were caused by WSS, then contacted the WSS tech employees to help them fix the problem on their end. So far they no longer load to our system. We do wonder though, if our gate codes could have been given to another facility as well. Although there are many reasons why this product should not be utilized, the biggest "Con"cern for us was this issue.
Danny
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Webstorage review
Site map, customers access to U-Haul storage payment and call center options
CONSCharges for reservations and computer not opening when website is having problems.
Reasons for switching to WebSelfStorage
The program generates more income with the call center making reservations and taking payments. The program is very accurate with customers accounts.
Vendor Response
It is so nice to hear your feedback Danny! Thank you for being a part of the U-Haul Self-Storage Affiliate Network. If you or anyone on your team ever needs assistance specific to your facility, please utilize our WebSelfStorage Admin team at 866-693-6683 option 1. We are happy to help!
Replied November 2019
Derek
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
First time user and now professional
Having a self storage software to run our business has been critical to our growth and success. Having the property organized is critical.
PROSHonestly the price was a big facture for us as we are a small start-up business and operational costs are high scrutinized.
CONSIt does have some bugs, some times when i input a lot of different customer accounts it overwrites my work.
Reason for choosing WebSelfStorage
Price per month
Reasons for switching to WebSelfStorage
Rent manager is not for self storage properties. Not even a comparison.