WebSelfStorage Software

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WebSelfStorage Software

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About WebSelfStorage

WebSelfStorage is an online property management software that helps businesses manage facilities, reservations, tenant insurance and more. Key features include deposit tracking, property map, customer management, access control and late fee calculation. The platform enables customers to receive reminders for rent dues, transfer payments and track rent histories on a unified interface. Additionally, WebSelfStorage allows teams to create maps and color-code specific information using site map tools. WebSelfStorage lets businesses integrate the system with several third-party applications including Quickbooks Online and Quicken. ...

WebSelfStorage Pricing

WebSelfStorage is available as a monthly subscription, priced at $44.95/month. A $10 discount is offered to U-Haul Dealers, making their subscription $34.95/month. A free demo is available for anyone who wishes to try out WebSelfStorage for up to 60 days.

Starting price: 

$34.95 per month

Free trial: 

Available

Free version: 

Not Available

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WebSelfStorage User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3

Value for money

3

Customer support

3

Functionality

3

Showing 1 - 5 of 75 reviews

Tambi

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2018

User friendly.

Pros

I loved the convenience of learning the product, and also being able to give feedback on ways to change/update the software.

Cons

Some of the features only worked on some of the Windows versions, therefore compatibility was an issue for some of our users.

Jay

Company size: 11-50 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2019

Great Improvement from Old Version

Excellent, simple and easy. Great support staff, well trained and well lead.

Pros

Easy to use and navigate. Easy to Train new users. Very mobile functional even for Admin functions. Very cost-effective payment merchant options. Lots of automated functions. New [SENSITIVE CONTENT HIDDEN] has totally turned it around and now improvements are getting made very quickly. Software is easily one of best out there! VERY cost effective and simple to use with one or multiple stores. New customers can be looked in the uhaul db on a national basis for contact information that automatically comes in.

Cons

Needs the revenue management brought into the new version. More reliable centralized mailing reporting. Better reporting for Mobile Digital Walk Around (inventory). API is nearly worthless at this point. Digital signatures on contracts is still pretty basic. Needs an API link with a full function eSign software or integrated eSign functions that are connected to a kiosk app or a website link. Customer portal is still branded like Uhaul and can't be modified for company designs or just trimmed down to be unbranded.

Reasons for choosing WebSelfStorage

Better and more functional and easier to use. WAY more internal functions without the need for 3rd party costs.

Reasons for switching to WebSelfStorage

Other software was bulky and not mobile friendly and had NO internal functions. everything had to be paid for to a 3rd party.

Margaret

Company size: 2-10 employees

Industry: Warehousing

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

August 2019

Top Notch Technical support.

We have already had several customer move in because of Web Self Storage. We are not paying 1 1/2 the first months rent to a foreign company to rent our units. Finally we can answer our own phone calls without going through a third party. It is more economical and are dealing with friendly people.

Pros

I was intimidated by the program at first : however, with the help of rep they have made it seem easy. I am 73 years old and learn easier by hands on. The guidance that me and my team has received has helped immensely. Of course with any new program it is going to be a learning curve, I am thankful to have caring help on the other end..

Cons

It takes longer to take an application. I am sure with time, it will go faster. This is only our first week to be dealing with a new program. If you are moving over to WebSelfStorage do so after the 10th of the month it makes it much easier.

Reasons for choosing WebSelfStorage

We chose WebSelf Storage over other products because of our regional U-Haul district manager rep. He is the most even tempered person I have ever known and has been so helpful with our U-Haul business. I knew if he recommended a product it had to be good.

Reasons for switching to WebSelfStorage

Horrible customer service...and Sparefoot

Response from U-Haul

It is so nice to hear your feedback Margaret! Thank you for being a part of the U-Haul Self-Storage Affiliate Network. If you or anyone on your team ever needs assistance specific to your facility, please utilize our WebSelfStorage Admin team at 866-693-6683 option 1. We are happy to help!

Replied September 2019

Bentley

Company size: 11-50 employees

Industry: Warehousing

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2019

Solid. Setbacks and mistakes happen but their customer support really is second to none.

Ups and downs but they have always been the most affordable software.

Pros

The customer support. Their team is really trying to create better software for us and it shows.

Cons

It used to be their lack of access to real support but this last year has seen a solid 180.

Reasons for choosing WebSelfStorage

Support and freedom to choose who I go with for supporting tech and functionality.

Reasons for switching to WebSelfStorage

Sitelink is becoming a tech company. They are changing themselves from a service company and it is showing. They are charging for everything and milking us (owners) for every cent. It is unbelievably frustrating. They are also removing functionality and access from anyone who is not using their entire suite of software. You cannot cherry-pick any single program anymore and expect any sort of help/support.

Pat

Company size: 1 employee

Industry: Facilities Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2019

Great software at an excellent value.

With the new design and update, all processes are clearer and easier to handle.

Pros

Since the recent major update, the software is easier to use, integrated with security gate, communicates with customers either automatically or individualized. The help chat staff is knowledgeable and efficient, and the wait is usually only a few minutes. Easy to print leases from tenant information. For the price it can’t be beat!

Cons

Photo id’s are not integrated on the lease, although there are prompts to make copies.

Reasons for switching to WebSelfStorage

Functions and support.

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