WebSelfStorage

WebSelfStorage

RATING:

3.31

(91)

About WebSelfStorage

WebSelfStorage is an online property management software that helps businesses manage facilities, reservations, tenant insurance and more. Key features include deposit tracking, property map, customer management, access control and late fee calculation. The platform enables customers to receive reminders for rent dues, transfer payments and track rent histories on a unified interface. Additionally, WebSelfStorage allows teams to create maps and color-code specific information using site map tools. WebSelfStorage lets businesses integrate the system with several third-party applications including Quickbooks Online and Quicken. ...

WebSelfStorage Pricing

WebSelfStorage is available as a monthly subscription, priced at $44.95/month. A $10 discount is offered to U-Haul Dealers, making their subscription $34.95/month. A free demo is available for anyone who wishes to try out WebSelfStorage for up to 60 days.

Starting price: 

$34.95 per month

Free trial: 

Available

Free version: 

Not Available

WebSelfStorage payment processing

WebSelfStorage Reviews

Overall Rating

3.31

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

3.5

Functionality

3.5

Showing 1 - 5 of 91 reviews

Tambi

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2018

User friendly.

Pros

I loved the convenience of learning the product, and also being able to give feedback on ways to change/update the software.

Cons

Some of the features only worked on some of the Windows versions, therefore compatibility was an issue for some of our users.

Jay

Company size: 11-50 employees

Industry: Real Estate

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2019

Great Improvement from Old Version

Excellent, simple and easy. Great support staff, well trained and well lead.

Pros

Easy to use and navigate. Easy to Train new users. Very mobile functional even for Admin functions. Very cost-effective payment merchant options. Lots of automated functions. New [SENSITIVE CONTENT HIDDEN] has totally turned it around and now improvements are getting made very quickly. Software is easily one of best out there! VERY cost effective and simple to use with one or multiple stores. New customers can be looked in the uhaul db on a national basis for contact information that automatically comes in.

Cons

Needs the revenue management brought into the new version. More reliable centralized mailing reporting. Better reporting for Mobile Digital Walk Around (inventory). API is nearly worthless at this point. Digital signatures on contracts is still pretty basic. Needs an API link with a full function eSign software or integrated eSign functions that are connected to a kiosk app or a website link. Customer portal is still branded like Uhaul and can't be modified for company designs or just trimmed down to be unbranded.

Reasons for choosing WebSelfStorage

Better and more functional and easier to use. WAY more internal functions without the need for 3rd party costs.

Reasons for switching to WebSelfStorage

Other software was bulky and not mobile friendly and had NO internal functions. everything had to be paid for to a 3rd party.

Penny

Company size: 51-200 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

November 2022

Not a current user

Pros

When I first started it was oaky at best. Over time the program just became so unstable- we discontinued them. We quit.

Cons

No good customer service. Reports were wrong. Autopays not being processed properly. Too many issues to mention.

Derek

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2022

First time user and now professional

Having a self storage software to run our business has been critical to our growth and success. Having the property organized is critical.

Pros

Honestly the price was a big facture for us as we are a small start-up business and operational costs are high scrutinized.

Cons

It does have some bugs, some times when i input a lot of different customer accounts it overwrites my work.

Reasons for choosing WebSelfStorage

Price per month

Reasons for switching to WebSelfStorage

Rent manager is not for self storage properties. Not even a comparison.

Bentley

Company size: 11-50 employees

Industry: Warehousing

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2019

Solid. Setbacks and mistakes happen but their customer support really is second to none.

Ups and downs but they have always been the most affordable software.

Pros

The customer support. Their team is really trying to create better software for us and it shows.

Cons

It used to be their lack of access to real support but this last year has seen a solid 180.

Reasons for choosing WebSelfStorage

Support and freedom to choose who I go with for supporting tech and functionality.

Reasons for switching to WebSelfStorage

Sitelink is becoming a tech company. They are changing themselves from a service company and it is showing. They are charging for everything and milking us (owners) for every cent. It is unbelievably frustrating. They are also removing functionality and access from anyone who is not using their entire suite of software. You cannot cherry-pick any single program anymore and expect any sort of help/support.

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