All WebSelfStorage Reviews

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Colin

Warehousing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Shalimar Self Storage Converts to WSS from Sitelink

I've had a great experience with WebSelfStorage. While some competitors may have similar features, I found the functionality and cost of WSS to be unmatchable.

PROS

“I had worked for U-Haul Moving and Storage as a Customer Service Rep, Assistant Manager, General Manager, and Area Field Manager for several years, so I knew the value of the program and was much more familiar with that operating system. Not to mention, our location was already a U-Haul Dealer, so the change to become a self-storage affiliate as well was a no brainer.” “This platform is far cheaper than what Sitelink was charging us monthly for, in my opinion, an inferior product. We do pay extra for the call center, but this has helped us to answer any questions our tenants may have after office hours, as well as making payments, and receiving reservations for our empty units. Centralized mailing may have had the largest impact for us as a company so far. Under prior management, days were spent trying to type up rate increase letters and auction notices. Not to mention, half of them were never even mailed. Now with WebSelfStorage, we are provided with a letter template for various actions common among the storage industry. We then can have them mailed directly to our customers at standard postage costs. It's beautiful when the whole system ties together, it makes for much less hassle.” The newest version is much more user friendly than the past.” “The most impressive aspect of WebSelfStorage since signing up in June is the support. I know in the past extended support would cost the location if they wanted phone contact with a representative outside of their setup windo

CONS

Over the phone customer support was once charged to the customer, now with the new version of WSS, it is much easier to get any questions you have answered. Sometimes you will have to wait if they are busy, but once you speak to a representative, they make it very easy for you to access them when needed.

Reasons for switching to WebSelfStorage

Software much more affordable, also have the option for truck rentals.

Vendor Response

Thanks for your feedback Colin! We always look forward to hearing from our Affiliates!

Replied September 2019

Bentley

Warehousing, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Solid. Setbacks and mistakes happen but their customer support really is second to none.

Ups and downs but they have always been the most affordable software.

PROS

The customer support. Their team is really trying to create better software for us and it shows.

CONS

It used to be their lack of access to real support but this last year has seen a solid 180.

Reason for choosing WebSelfStorage

Support and freedom to choose who I go with for supporting tech and functionality.

Reasons for switching to WebSelfStorage

Sitelink is becoming a tech company. They are changing themselves from a service company and it is showing. They are charging for everything and milking us (owners) for every cent. It is unbelievably frustrating. They are also removing functionality and access from anyone who is not using their entire suite of software. You cannot cherry-pick any single program anymore and expect any sort of help/support.

Eric

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2018

Do NOT purchase into WSS at least for the remainder of 2018

WSS 2.7 is only serving to hinder our business and lose us money.

PROS

It looks cleaner than the original WSS, and it automatically saves now. That's about it. I don't know what else to say.

CONS

I've been using WSS for about 5 years. I'm an Admin, I'm our trainer, I'm our new facility integrator; The original WSS was very rough around the edges. It looked like it was originally programmed and the UI sculpted the day the internet came out, BUT it worked and had a ton of functionality. When they "updated" they removed a lot of key features. I'm talking KEY features, like managing your rent raises. Features they know are important because every time I ask "Where is XYZ located now" the answer is always "our developers are working on that, but I cannot provide you with an ETA". This updated was forced. It's extremely buggy. It is a complete headache at times trying to properly record your facility's financial data, from a gross overview to simply taking a payment for an individual account and seeing the ledger properly update. Its like they didn't beta test or were forced by the TOP executives to push out an incomplete product. I will NEVER trade functionality for an updated look. You took a perfectly good product and ruined it for the sake of looking trendy. Not to mention that one of the best things about WSS was its chat support and affiliate network support... where you could quickly get help locating a function or resolving an issue; but their support systems are completely over-loaded at this point. I'm talking about 4-8 hour wait times minimum, and this is a month after the update. This is a broken product as of right now, stay away.

Daniel

Facilities Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Great option for Self-Storage Software

PROS

As someone who likes to stay ahead of the curve, I was very interested in managing a location remotely. Once I found out that WSS offered this solution I jumped at the opportunity. [SENSITIVE CONTENT HIDDEN] at the contact center has been incredibly helpful in setting up the Remote Move In process and I do believe this is the way the Self-Storage industry is heading. I really appreciate the quality of the reports associated with WSS; the reports are easy to read and full of useful information. The software has a nice, modern look to it that is very user-friendly. Customer service is typically very responsive and able to assist with any issues we are having.

CONS

The remote move in process is still very new so there are obviously issues we run into along the way. Mainly being that the staff at the contact center is new as well and are not fully familiar with the remote move in process. This has lost us sales in the past from customers who were ready to move in, but the contact center was unable to complete the task. Thus, bringing more customers to our competition in the surrounding area. I understand this is a relatively new process so I am understanding of the transition, and [SENSITIVE CONTENT HIDDEN] has been very helpful in communicating with me and helping smooth out the process.

Reason for choosing WebSelfStorage

The pricing was a big factor and fact that WSS is associated with Uhaul who can make reservations for us at our location.

Jeanie

2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed November 2016

If you need help be prepared to wait a looooooong time

We have been using Web Self Storage for the better part of 7 years. The program has remained the same. What has changed is the service. You can call and ask for help and sit on hold for an hour or more and be charged a dollar a minute, or you can use the on line chat and start out with 20 people in front of you and an hour later be 12th in line. They have outgrown themselves. Until they put on more people that can answer questions, I would not suggest that new users buy into it. It was not like this in years past. If you want to grow a business you must also grow your support staff and Emove missed that memo.

PROS

most reports

CONS

Support staff is grossly under staffed. 1+ hours to have an online chat answered is ridiculous!Staff for the business that you have not what you had.

Shelby

Warehousing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2019

Perhaps I'm a little too picky

PROS

Being able to use either the room number or client name makes it easy to find the appropriate account. It's nice to be able to save the payment type: that makes processing payments easier for us and less time consuming for our client. Auto pay is great - I wish every client would utilize that option!

CONS

I like to use my mouse as little as possible: it would be nice to have keyboard shortcuts to perform functions. When processing a payment, it would be nice to be able to tab out of the amount being paid to the payment type.

Vendor Response

We always appreciate hearing from our Affiliates, thank you for your feedback!

Replied September 2019

Steve

Used free trial

Review Source: Capterra

OVERALL RATING:

2

EASE OF USE

2

CUSTOMER SUPPORT

4

Reviewed September 2015

Aggravatingly rigid with too many workarounds to achieve desired results.

I've been using WebSelfStorage for 17 months and am not pleased with it. It is far from intuitive and not user friendly. Tech support is good but there are workarounds I have to use to solve certain problems. I have to check some of the results with a calculator to make sure they come out correct and sometimes the totals don't come out correct. The way it lists charges and payments on receipts is confusing to me (and my tenants) and I am unable to make changes to it so it's more clearly understandable. It is sometimes difficult to correct mistakes - the things that support tells me to do to correct certain things points out to me some of the limitations and restrictions of WSS. I use Windows 8.0 at work and Windows 8.1 at home. Before I upgraded to 8.1 at home, I had no trouble using WSS there. Since going to 8.1 at home, I cannot take payments at home and the site map will no longer pop up a tenant's account when I click on it. I've made changes to IE settings according to their instructions to no avail. Twice, I've had their support/tech people take control of my desktop and check all the settings and they are unable to resolve the problems. Both times ended with their suggestion that I get a local tech to figure out what the problem is. I'm currently exploring other options for managing my facility. The one thing I have really enjoyed is their Central Mailing - they'll mail invoices and other letters for the cost of postage. However, at this point, I'll gladly print letters and stuff envelopes if I can find a more flexible, customizable and user friendly solution. I do want to give their tech support credit for doing a good job. They are friendly and helpful and have usually solved my issues and answered my questions in a timely manner.

Penny

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed November 2022

Not a current user

PROS

When I first started it was oaky at best. Over time the program just became so unstable- we discontinued them. We quit.

CONS

No good customer service. Reports were wrong. Autopays not being processed properly. Too many issues to mention.

Anonymous

11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed April 2018

Cumbersome. Confusing

Not enough. Which is why my company is moving our accounts to another software

PROS

It does have all the info at one's fingertips. I use it basically for accounting purposes and once I can find the information I need, it is helpful.

CONS

I don't like having to close out of each contract, or whatever it's called, each time. I try to look up specific information on a rental and usually forget to click a "close this record" button which leaves it open and annoying for everyone else.

Christi

Warehousing, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed June 2019

Support

PROS

Customers could book storage and a uhaul in one place.

CONS

The software was good for use. Support from chain of command not so much.

Vendor Response

Thank you for your feedback! We always appreciate hearing from our Affiliates!

Replied September 2019

Jeff

Management Consulting, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2019

Worst software Ever 2.7 rewrite

For the last 8 years it has been one of the worst experiences with a software provider I have ever had in my 45 years of business. Their customer service department is understaffed so response times are poor. They are way behind the technology curve. We have remained with them because we have had a small 34,000 sq. ft. facility but with two more facilities in our plans these guys will soon be in the rear view mirror..a bad experience all the way around.

PROS

Finally compatible with Chrome Browser after 8 years of using them and having to use Windows Explorer.

CONS

Pretty much everything. The only improvement over the old software is the browser compatability with Chrome, not intuitive, move-ins are twice as slow. There conversion from the old system to the new was an absolute disaster. We sat on a chat session for 4 hours waiting for help so we could move someone in. We have used them for 8 years for the cost which is a third of the competition but you can only put up with mediocrity for so long at any cost, even free! Software runs slow because of the 15,000 outlets using it. Today is the 4th of the month, payments coming in but software has been down all morning. Can't wait to get our new software with StorEdge!

Andrew

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2019

STAY AWAY! STAY FAR, FAR AWAY! DON'T EVEN THINK ABOUT IT!

We are a self storage business. This is the worst software I have ever used. It barely works. There are constant glitches. Customer support is useless. Your issues get "escalated" but nothing gets resolved. If we didn't use it for many years and all our data wasn't on their servers, we'd have switched already. READ THE OTHER REVIEWS. THEY'RE ACCURATE.

PROS

Nothing. Please, just read the other reviews. It takes a lot for me to write something negative about a company. But other businesses need to be spared from the pain of dealing with them. It's THAT bad.

CONS

We were users of the "classic" software, which worked fine. In March 2018, we were upgraded to "new software" from their "developers." This is, hands down, the worst software I've ever used. Please, read all the other reviews as well, especially the recent ones. They're all true. This software functions like 4th graders developed it as a science fair project. PLEASE DO NOT USE THIS SOFTWARE. I don't want anyone else to go through what we're going through. We're not alone. Just read the other reviews.

Karen

Warehousing, 2-10 employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Kudos to [SENSITIVE CONTENT HIDDEN]

I needed some extensive history files on a client, as she was taking us to small claims court and [SENSITIVE CONTENT HIDDEN] went above and beyond in digging up the old file and sending me all that I requested. Kudos to her as it was very much appreciated!!!! Karen Apple

PROS

Some areas of the new WSS software is better. Like the fact that you have the option to delete a credit card charge, before saving, if say you accidentally did not put in the correct amount to charge.

CONS

Tech support took away the message box on the "letters" feature. This leaves me no way to correspond with client concerning a letter unless I generate ANOTHER email to client which has been reported " this is very annoying to receive 2 emails." Tech support gave me a reason (afraid clients would think it was spam mail & not open) but that doesn't seem like a valid reason. I would really like to see the message box added back onto the letters feature. I was told my name would be added to the complaint list about this. If there is a "LIST" shouldn't that tell you other WSS users want it back? Please return this feature as soon as possible. Also cannot retrieve past clients. I'm in a college town & have A LOT of returning clients. Being able to retrieve their past info would be very beneficial and time-saving for me.

debbie

Facilities Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2019

american

severely bad I wouldn't recommend any of this,i understand all new programs have glitches .I have 25 years experience in fast food,retial and big corporate offices and never have I experienced so much frustrations,the long wait as we try to fix things that we can was absolutely un called for.

PROS

nothing an upgrade was told and I as a new facility mgr.had just learned a lot about the wss and the upgrade changed the entire program to the point our very finest spent hours waiting on a live chat.I live chated and at 12:26 pm I took my lunch break and still at 430 pm I had sat in office waiting for this live chat ,we close at 5pm and I had still not gotten a response or recognition.as like all businesses we are very busy company and we thrive on our customer service which you have none.

CONS

no great assistance for immediate help or inquiries

Michael

Warehousing, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Transcending Management Software

I have used many Software Programs over the past 30+ years in the storage industry. My first software experience was with DOS based systems. I have used other Web based programs and have felt the pain of there costs and desired a more cost effective management software. I don't require a great deal of interaction between the provider but occasionally need some help. WebSelfStorage, is always been there when we needed help.

PROS

Cost, Functionality, and ease of use! aa

CONS

I not being paid to use it. aaaaaaaaaaaa

Reason for choosing WebSelfStorage

N/A

Reasons for switching to WebSelfStorage

Wanted a more cost effective program that would also help with ancillary income products.

Vendor Response

It is so nice to hear your feedback Curtis! Thank you for being a part of the U-Haul Self-Storage Affiliate Network. If you or anyone on your team ever needs assistance specific to your facility, please utilize our WebSelfStorage Admin team at 866-693-6683 option 1. We are happy to help!

Replied November 2019

Anne-Marie

Warehousing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2018

HORRIBLE

Disastrous. Don't do it. Not sure what happened with this company. I used to wish I owned stock in it. Thank goodness I don't

PROS

There is nothing to like so far. I am at this moment, trying to get a small problem fixed that should have taken 5 minutes. I have been on chat and on the phone for over 2 hours not.

CONS

the biggest con is it doesn't work. I have been a customer of theirs since 2001. The old version worked fine, there were knowledgeable tech agents if you needed them. Since this new "upgrade", we have issues EVERY DAY. Half the time it doesn't even work. Sometimes it crashes. SO many bugs that come and go. NO ONE knows what is going on. We are definitely getting something different, no matter what the cost.

Josh

Commercial Real Estate, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Great software easy to use

Great customer service and help and love the ease of use

PROS

Love central billing the most easy to use, I am a uhaul dealer as well so transition was fairly easy

CONS

Haven’t ran into any issue yet that have made me not want to use

Reason for choosing WebSelfStorage

Because I am a uhaul dealer

Vendor Response

Thank you for the feedback! Happy Renting!- CC

Replied August 2022

Thomas

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2019

Worst software and support imaginable!

The best benefit is to not waste your time or money.

PROS

Better than paper. Nothing positive to say.

CONS

I think this software was designed to make it as difficult and unpredictable as possible. I have experience with other self storage software and am quite tech savvy but WSS said they can report to Quick Books and after hours and hours (mostly on hold) the problems just got ignored.

Vendor Response

Thank you for your feedback Thomas. I apologize for the delayed response. If you or anyone on your team would like to discuss issues specific to your facility, please utilize our WebSelfStorage Admin team at 866-693-6683 option 1. Our team is free to call and we are happy to help. Thank you for your continued support and for being a part of the U-Haul Self-Storage Affiliate Network. Toni Colasso U-Haul Self-Storage Affiliate Network 866-693-6683

Replied September 2019

Wendy

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2018

Totally unacceptable

Since the "Upgrade"... There are absolutely NO benefits!

PROS

Nothing... the "upgrade" ruined this software. Simple tasks have been made impossible. Daily Reports are wrong, can't balance with the bank statements. Use to be a great product, now it is a daily headache and we are too busy to continually fight with this software.

CONS

The fact that daily reports are WRONG EVERY SINGLE DAY... what use to take 10 minutes, now takes days. We are looking for new software now, this has been a nightmare!

Michelle

Consumer Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Great software!

Support staff have been wonderful. I walked into my job on the first day not knowing what to expect and was so thankful the software was so user friendly. Their webinars are fabulous too and I learn something new every time!

PROS

It is so easy to use. The "Dashboard" is a great feature, quickly leading you to what you need for your customers.

CONS

There have been a couple issues over 2+ years with me using the software, but their tech support are quick to fix "bugs".

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2019

quickbooks does not work

PROS

Easy to access reports and drill down on customer ledger etc.

CONS

Does not completely interface with quickbooks used to before new platform. Customer support rude and answers rehearsed like "works as designed". Website advertises works with Quick Books and peachtree accounting software. Many hours now doing journal entries never had to do before.

Ernie

Consumer Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

FUNCTIONALITY

1

Reviewed November 2018

Was this program designed by common core majors?

While I understand there are glitches with new software programs, these glitches are ridiculous! I feel like a guinea pig that was given saccharine back in the 80's. I've experienced software changes over the years but nothing nearly as bad as this. Get it together, folks because these reviews are horrible & y'all may be losing more business!

PROS

The layout is refreshing but that's it..

CONS

Customers (that aren't on auto pay)that had credit cards stored in the old version did not merge over. Invoices get emailed in triplicate. Some invoices didn't even get emailed. The previous letters/invoices did not merge over. I'm scared to see what's going to happen with the accounting come the 1st of the month when rent is due!

Shawn

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2018

We just got upgraded and it is so bad stay away at all costs

There are no pros after the update this was forced on us I have to ask has anyone of these people ever spent any time behind a storage counter I highly dought it

CONS

Not intuitive takes 8 step to complete what used to take 4 report aren't populated buyer beware I am looking at new software which I never would have considered before this update

Nancy

Warehousing, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Great customer support

I have had the pleasure of working with [SENSITIVE CONTENT HIDDEN] she has been very helpful in assisting me to get our storage system organized. She is truly an asset to your company!

PROS

it is pretty easy to set up our customers for storage.

CONS

I have had no problems with the software.

James

Commercial Real Estate, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Easy to use

PROS

Software is easy to use and covers the basic functions we needed at a fraction of the cost we were paying. Still learning and getting things adjusted but really no complaints

CONS

So far I have nothing negative to add.

Reasons for switching to WebSelfStorage

Frustrated with customer service, cost.

Vendor Response

Thank you James! We always appreciate hearing from our Affiliates. Please feel free to contact us directly with any feedback, we are happy to hear from you. Out toll free # is 1-866-693-6683 option 1.

Replied September 2019

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