The onboarding was awful. I wanted to cancel the conrqctnhalfway through and we were actually upgrading from an old Yardi platform, not another software. Once getting through that though it is a truly phenomenal product.

Capabilities are almost limitless. So many options and modules available. It’s expensive but can automate enough workload that administrative staffing can. It really is amazing what it can do.

The onboarding was brutal. Yardi has no subject matter experts on their teams that actually care understand property management and maintenance and that makes it very difficult to speak the same language. Some of their trainers are great and some are awful. The trainers are not Yardi employees they are independent contractors.

Overall, my experience with Yardi Voyager has been positive.

Yardi Voyager is an end-to-end solution for property management. From the end-user apartment application process to utilizing the inventory module, Yardi Voyager provides a solution for managing units and tenants that is so much better than previous software we've used.

Portions of Yardi are considered "more important", so their developers focus on upgrading certain features, while letting other useful objects deprecate.

We ceased using Yardi after many years, primarily due to the outrageous costs and at the end horrible customer support. They "a-la-carte" every module and the functions within each module can be limited unless you license everything. The main reason was we could not get customer/technical support. Support emails would go unanswered, phone numbers disconnected or unanswered. Their management team would get involved and still nothing would be responded to or helped.

User interface was easy to understand and use. You could create your own customized reports.

That is a long list. Rent Cafe (tenant portal) never worked right for our tenants. You could never get two different reports to give you the same answer. Not nearly enough automation options for day to day functions. The primary con was little to no customer/technical support. Even the numbers on their "Support" site were either disconnected or unanswered.

I enjoy how Yardi has been designed and how easily it can be navigated. It is very user friendly.

I enjoy different ways to pull up information so that I can easily tailor it to my needs.

It can be slow to pull up information during major accounting deadlines. IE rent day, or around the end of the month when the rent is being posted. We have also had problems having our third party tenant portal integrate with Yardi with it comes to Tenant Promotion function. I do have a ticket in and they are researching the problem. Tech support is quite good at times, but I find that they do not look at the documents that were uploaded on help tickets and we waste time going back and forth when all the information was provided at the beginning.

Very great experience. I have used various other software and Yardi is by far my preference.

There isn’t much that Yardi can’t do. Very detailed reporting which is customizable. Excellent costumer service

The initial set up can be tedious but really Yardi supports are very involved to make it as easy as possible

I would recommend Yardi over the other platforms.

I like the reports and how easy it is to find exactly what you are looking for. it is very easy to process POs especially now that vendors can upload invoices directly into Yardi for processing.

some of the reports take a very long time to pull the information.

Voyager is a great tool and we would choose it again!

Once set up, Yardi does a great job automating the management of our properties. We have also been able to use automated receipts and payments to allow us to process transactions wherever we are. Yardi has been built around real estate and that is evident! Customer service has also been excellent. Support reps are dedicated to helping resolve issues and follow up is great.

Set up is a bit complex and choppy. Support is available and helpful, but there is not a lot of written documentation to rely on. The structure of the system and how it works is not very intuitive and you need help to get most things done. We are a Mac shop and have had significant difficulties getting set up. However, we got there and are doing great!

I have enjoyed working with Yardi and learning something new about its functionality every day. It's easy to use and there are always enhancements coming out to make report running and daily use easier.

Yardi makes it very simple to review all properties we have in the company. We are able to review tenant ledgers, run reports, reconcile accounts, add/delete properties, run trial balances and other report from Yardi Voyager.

The company I work for has a lot of properties and sometimes Yardi can run a bit slow when many people/departments are utilizing it especially around month end close.

Yardi is popular in the affordable rentals world. They are more flexible with custom reports than other companies, the end user experience is not bad.

Relatively user-friendly. I was able to create custom reports and our IT Dept was able to work with support to integrate my report with the data needed to eliminate manual monthly commissions reports.

The cost and the fact that unless you have a dedicated support person you are farmed around a bit before receiving actual help.

I have been doing basic user administration for a couple of years and that process has gotten easier with each upgrade.

The various modules that cover all parts of our business: commercial, investor relations and multifamily.

A lot of times we do not see a status bar or any other indicator of the software processing something. Some error messages are vague or very database specific where the average person does not even understand what it means.

Against all other rental property softwares, this is the most diverse. You can literally use it from everything to commercial, residential and hospice type environments. It is also really great because most people that have worked in the rental property industry are familiar with the program which makes training new hires a lot easier.

This is a great way to manage every part of your rental property aspects all in one place. Yardi Voyager is extremely helpful in implementing payments to accounts and many more features. There is a reason that Yardi is one of the most popular rental software tools out there. They make handling everything simple and easy. Yardi Voyager specifically is good against multi platform rentals. It's like the big boy of rental tools. Once you have it all configured you'll never use anything else. It will help you with quotes on your new move ins, your lease expirations, your work orders for your maintenance people, it will also help with your occupancy, your vacancy and your foot traffic in your property. There are a lot of reports that you can generate to gauge how you are doing financially in the business as well. Yardi Voyager is an extremely useful tool.

The only con that I have about the program is that some of the functions that are incredibly useful, can be a bit difficult to configure and set up. Luckily though, any time I've struggled all I've had to do was contact customer support and they literally were able to help me step by step. Very very useful.

Yardi has SO MUCH functionality, a lot of which I will not even be able to scratch the surface of. I use this on a daily basis and can easily navigate to where I need to go. Customer service is fantastic and resolves problems very quickly. The UI is starting to feel dates and I feel like a lot of the tabs, and ways to search in the software can be condensed down to be less intimidating to new users.

Fairly easy to navigate, lots of different ways to get to where you need to go. Plenty of additional integration with other software (RealPage, Knock, BlueMoon, RentCafe) That will automatically pull information for guest cards, and resident profile. Seemingly infinite customization for different use cases so that you can tailor and tweak your Yardi experience to be exactly what you need.

Inability to delete guest cards that are duplicates or errors. Not being able to delete roommates in guest cards/resident profiles if they are their because of an error. Sometimes takes a really long time to pull pricing from an outside source like YieldStar

The accounting functionality is solid on Yardi Voyager and gives you a range of options ensuring that simple HOA/Condo financial statements can be completed with ease but also having more detailed setting for clients that require it. The system is completely customizable so that almost any company's business practices can be reflected in the workflow patterns, menu-sets and reporting.

Some of the new websites and software that are designed for client access to records are pushing the boundaries of what traditional software providers (such as Yardi) currently have on offer. Yardi are in the process of updating to try and match the new offerings that are available though - although the enhanced features are sometimes within whole new modules and options (such as Concierge) which are additional costs on top of the base Voyager package.

The customer service is very friendly, but the system itself is just not user-friendly.

There is a lot of option for functionality, however, if it doesn't get setup correctly, one cannot use said functions easily. Then, has to spend extra time/credits with Yardi to correct the setup.

There cannot be separate forms for separate properties, which made our program view 10x too much information/form boxes than we needed to. So, there ended up being several empty boxes we just didn't fill in.

Property management tracking of over 100 residential properties including work orders, rent processing, invoices, leases, property management agreements.

Diverse, functional, largely used throughout the property management industry, covers commercial and residential equally, fantastic accounting functionality.

Time consuming set up, steep learning curve if not familiar and/or experienced with the software, not able to be used offline.

Overall Yardi Voyager is a great product, super robust with tons of features. It's an all-in-one total accounting software. You can do full charge bookkeeping with it, all with the features you'd expect from a property management software. I have been using Yardi Voyager for 5 years and have found it quite easy to use and learn, although I'm constantly finding out new things about it. For a small company or landlord, this is not the product for you, but for larger or institutional type real estate companies, this is basically the gold standard.

- Robust functionality - Cloud based - Great technical support - User-friendly - Constant updates - Drill-down capabilities

- Not accessible when offline - Redundant menu options - Custom reporting can have hangups - Exporting certain reports can be troublesome

We switched from an older accounting software program to Yardi and it has made everything more efficient and everyone at the company loves it. It's easy to enter information into Yardi and also Yardi produces great reports which are easy to read for even tenants.

I love the reports that are produced from the software and the option to either had the reports in PDF format or excel. Look how easy it is to post journal entries and how you can view everything in one screen when you run the trial balance.

The advance recoveries modular could be improved and more support could be provided for it.

Looking for new software now.

The Automatic reporting is a helpful feature. The dashboard is nice, but very rudamentory and the none of the date due by fields work

not easy. Clunky dashboard. No automation. No app. Not Apple friendly. Unreliable. no picture. Less automatic then it should be.

Bad

Nothing...................................

It is inaccurate. Says tenants are late in rent when there not. Can not edit anything. Its horrible

Reporting is really strong, especially the financial reporting packages. It is extremely user-friendly and very easy to navigate from one module to another. If can have more reports available or the flexibility to customize report, that would be great.

Very strong for accounting, lease administration, property management. AR reports, rent roll and other tenant reports are easily readable and update from the quickly and efficiently.

Can't run NNN report, or P&L report per square feet. Can't have the YardiPay add-on for Genesis 2 version.

I love that our yardi rep can customize the features we need and tailor the program to the things we do most often. I appreciate the addition of the search bar and favorites to make navigating a breeze. Yardis functionality is ideal because it can integrate with so many other systems.

I would prefer if yardi didn't time out as often as it does but I understand that is a security feature to protect the sensitive information we are working with.

This software made my company's processes much more streamlined and effective. It created a team functionality allowing more people to work together than before.

I like that the software can be customized to your needs. There are several options for add ons that you can choose to use or not. There's also a ton of training from full conferences to webinars.

When usage is high, the system can run slowly. This generally happens around the first and last days of the month.

Overall, Yardi makes my life easier at work because I have access to all of my tenants profiles and whenever I need something, I get the information quickly and in an organized manner.

It organizes entire portfolios and sensitive information from clients on a safe, user-friendly platform.

There is a lot of loading time and buffering, some times takes long for things to open up when clicking them.

I like the fact that this product is user-friendly. I love the mobile capability. The accounting functionality is solid and is customizable. You can define the user fields and create custom attributes. The support is also great and issues are addressed in a timely manner.

There are no items I can think of that I like least. The product is great.

I work as a property manager of a pretty large apartment complex here in Fresno CA. With the fast pace of everything, Yardi keeps up and keeps us organized!

I think the most consistent thing about Yardi is having everything in one place. It tracks everything for you! No guess work!

Time consuming set up, sure it as some great pros and great benefits but unless you have the patience to do it yourself get some assistance!