All Your.Rentals Reviews
1-25 of 98 Reviews
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Jacque
Leisure, Travel & Tourism, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
A very useful and professional service
After a couple of false starts due to mistakes I made in the pricing information, I had to cancel the bookings as the prices were much too low, which resulted in penalties (ouch!), I am now much more savvy and can tweak prices on the fly to match local competition. The price changes promptly get broadcast to the listing sites. Communication with guests is simple. Payment is smooth too, in my bank on the day the guest arrives.
PROSI was first attracted by the claim that I only needed to set up one listing and that would be broadcast to most of the popular listing sites around the globe. It saves a lot of time as now I do not have to setup and update of individual sites - I previously had seperate listings on HomeAway, TripAdvisor, AirBnB, OwnersDirect, etc. which took a lot of work and co-ordination. And best of all, there is only one calendar to keep updated! Even If do I forget, a helpful email jogs my memory every couple of weeks.
CONSWhen first using the website I found that it did no seem to allow much flexibility to have different rates and charges however the site has developed over time and it is now easier to customise the pricing to suit your preference. The consequence is that it means you have to be very careful to read every bit of information before putting your listing online, otherwise you can get unpleasant surprises! Thankfully you can test the listing yourself and double check that it produces the results you expect.
Vendor Response
Hi Jacque, thank you very much for your comments and sharing your experience using our software. We appreciate it. Best regards!
Replied February 2019
Miiro
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Your.Rentals has the perfect customer service
My God.... Amongst all the booking sites, Your.Rentals has the best customer service they are too fast to act and they are restless untill the issue is resolved. Payment is always on schedule. In other words I would recommend Your.Rentals to everyone meet.
PROSAlerting me no coming bookings. Payment procedures are just perfect.
CONSUpdating my availability every month. Nothing much. Sometimes when a guest use messages on this platform I hardly get it ad the same applies to me as a host.
Reason for choosing Your.Rentals
Unlike other booking platforms, Your.retals guest can never disappoint you with the NO SHOWS like other platforms. If is only used by serious guests not joking individuals.
Vendor Response
Thank you Miiro for your compliment. We also take note of the messaging issue you mentioned, and we are working on it to improve this. Stay tuned!
Replied September 2022
George
Management Consulting, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2022
Hots keep away I warn you.
I warn you guys in order to avoid all this bad experience do not go to them. You will be grateful because I saved you from lot of waste of time. I am just dissapited that I did not came here to read reviews from the first time. It was too good to be true.
PROSWhen they want you to log in and register they keep in touch with you and they are there for you once you do the mistake to sign up and list your properties they disappear
CONSThey are asking for ID's and sensitive documents through email and they do not tell you the purpose. Due to GDPR all these kind of documents must be sent through softwares like docsvault.com and not through email this is not a professional handling. They work in turtle speed movement. Their support emails , chat is non-existent they reply after 2-3 days. Their platform does not work it shows that your listings are sent to channels and this is not true if you manually search for them in the platform you will see that there are not anywhere. Their direct bookings also do not work they say its a problem that they are looking at and nothing happens. They have connectivity issues with channels like Booking.com that I have never managed to link with your rentals, again they told you that they are looking at the issue and it takes soo many days and nothing happens.
Vendor Response
Dear George, We are sorry to hear you are having a bad experience. It sounds like you have gone through our verification process, where we are obliged to request documentation to publish the listings on every single channel. The requested documentation is to avoid possible fraudulent misuse of the platforms. Thank you for taking the time to write the review. We will continue to enhance our system.
Replied August 2022
Anna
Hospitality, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Effective channel manager
I’m really satisfied with the app and I will continue using it for advertising my property.
PROSIt easy to upload your property and use it to manage your bookings. It is also very well organized and I get response to my questions quickly. It also provides with bookings quite often but the commission is quite expensive so that makes potential guest a bit reluctant to proceed with a booing. All in all I’m really satisfied with the quality of the platform and the whole process of my bookings through Your.Rentals. I have been using the platform for over a year now and I’m convinced of its effectiveness.
CONSI liked everything but it would be easier for me if I could log on automatically without using username and password all the time. Another thing is that it is time consuming when you want to change the prices on a daily based. There should be a way to do this more quickly.
Vendor Response
Thank you for your review. It's great to know that you like Your.Rentals! We will take your feedback and continue to enhance our product.
Replied December 2020
ruthelzon
Import and Export, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great System and very useful and professional service
The software is great very well organized and a very user-friendly application.
PROSReservation mistakes can be avoided since we use the system. More visitors comes in and I think it doubles the turnover and I can managed it easily.
CONSIts all in there. I think the Chat features should be revise for a good communication for the guest and host within the system.
Vendor Response
Thank you very much for your feedback! We appreciate your words, they help us to keep improving our service and our product. Best regards.
Replied July 2021
Mary
Leisure, Travel & Tourism, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Ski Chalets at Pamporovo Village Vacation Rentals
Helpful staff and gets the bookings!
PROSIt gets bookings! Staff are helpful. Easy to navigate the site.
CONSPerhaps the site is a bit slow and it seems to take a while to update changes especially the minimum number of nights on seasonal rates
Reason for choosing Your.Rentals
A good overall offer and has not been disappointing
Reasons for switching to Your.Rentals
To save my time and paying for subscription sites is no longer necessary.
Vendor Response
Thank you for your review! We will continue to provide the best-in-class support for our customers. We also take note of your feedback and will further enhance our product.
Replied December 2020
Adisa
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Best Platfotm
Is quite easy to use . From linsting the properties to calendar , updates and all
CONSThey build very professional websites .
Vendor Response
Thank you Adisa for your feedback. We will keep working and make the effort to make your life a lot easier. Stay tuned!
Replied October 2022
Werner
Hospitality, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2019
Great site to have your
Your.rental is a great add on helping us sell better the apartment, as it probably doubles the turnover we would have gotten otherwise without it.
PROSThe ease to expose the apartment to international online sales channels. Furthermore, also payments are not left out, which is what at the end counts. Great! A great add on is the synchronization to the ical calendar. Your.rentals also helps in making your apartment more visible, giving you hints and tricks how better to sell it.
CONSUnfortunately there is no hold to influence presentations on the channels offered, as sometimes information is missfigured, even though Your.rentals got the correct information. Unfortunately the help desk was unable to solve that. It may be cumbersome in maintaining rates and seasonal offerings for more than one apartment.
Thomas
Telecommunications, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2018
Professional concept, professional SW, engaged and responsible employees. Great results!
Safe time, save money, be more effective. All in one application.
PROSThe dashboards are giving a quick and effective overview about reservations, payments and future guests. Easy to handle and to use. Intuitive. Simple and great menu bar. Quick and easy access for any consultation or administrative task. Works fine syncing reservations with iCal!
CONSI wish there would be an app for for the iPhone and iPad. I guess this is under development. Quality score: Not sure what the criteria is to value the account. I had a score of 98 with 3 languages. I added another language and the score dropped to 96, indicating that adding more languages would leverage the score. I don't think this is very important for the use of the SW or even on the operational side but I thought its worth to mention it.
Vendor Response
Hi Thomas! Thanks for the nice comments, it's great to hear that you're finding Your.Rentals useful. Regarding your comments, we've been hard at work improving our mobile usability so you can manage your properties directly from your phone and tablet. I hope you like the improvements! That's interesting to note about the quality score - we're regularly reviewing our algorithm to make sure we're giving the best feedback possible. Keep an eye on your dashboard over the next few weeks and months - we've got some cool developments regarding listing quality in the works!
Replied February 2019
Anonymous
1 employee
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
General review
This is my second year at Your Rentals and I only received one booking, for the upcoming season.
PROSThe software is simple and easy to use. The interface looks nice. Everything is easily accessible. Received only one booking though, in 2 years.
CONSWould be better if guests communicate directly with the host, not via YourRentals agent. Property page score is too thorough, it's complicated and asks too much to achieve a high score.
Eleni
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2022
Easy to use software!!
It is very easy to use, efficient and a good tool to manage our listings.Also, the service and the support team is excellent, very helpful and professional.
CONSAs far the bookings, there are many fees (service and channel fees) for property managers.It would be nice to reduce these charges a bit.
Vendor Response
Thank you Eleni for your feedback. Our team is always happy to support and help you!
Replied September 2022
Diego
Hospitality, 201-500 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2021
Good app
I have got a few customers from the app self and it has been good, however I have got 99% of customers from other apps.
PROSPros: the variety of companies in the portafolio where the same listing can be seen worldwide, it gives stronger online precense.
CONSChat features should be upgraded for a better communication experience between guest and host within the platform for protection of both parties.
Vendor Response
Thank you for your time and comments Diego. We'll keep working to make Your.Rentals simpler for you and all the property managers community.
Replied February 2021
George
Hospital & Health Care, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Good for some websites...
I find out about less known channels through your rentals
CONSI do not think is something i do not like
Vendor Response
Thank you George for your feedback. Great to see that you have been using our product for more than a year. We're happy to know that you found many other less-known channels through Your.Rentals. We are continuously adding new OTA channels to our platform. We will have more good news to share soon!
Replied September 2022
Anonymous
1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
The Best System for Future Online Booking
Direct booking and collect payment from the guest, so I do not need to install the payment gateway
PROSDirect Booking Feature and Chanel Booking
CONSNO Smart Pricing where we can set for minimum and maximum
Freddy
Hospitality, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2019
you rentals overview
We dont have now any problems
PROSEasy to use the availabelity rate and special offer
CONSIt is everything great easily to use and understanding
Vendor Response
Great to hear that you have been using Your.Rentals successfully, Freddy :) Thanks for the review! If you have any questions about anything please get in touch
Replied February 2019
Michael
Airlines/Aviation, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Maybe one of the best platforms
Worth doing business together
PROSQuick response, highly satisfied, worth to do business with you
CONSI couldn't upload photos easily and fast
Vendor Response
Thank you Michael for your review. We're happy that you like our platform and will recommend it to others. We will continue to be your extended team and provide the best service you can find in the market.
Replied September 2022
Anonymous
51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
great software to combine all online platforms
Its great to have a one stop shop with all the OTA's in one place and discover new ones you never heard of. In addition you only need to create one listing and not having to subscribe on each and every one of them
CONSThe commission fee is very much higher then certain pages for example airbnb, trip advisor, homeaway all charge 3%. Your.rentals charges 18%. This is way too much in my opinion in fact we left our original listings with the page directly as this is from where the business comes from. On another note we do not receive much feedback from the page. Considering we are being listed on so many pages we get very little bookings.
Marina
Architecture & Planning, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed March 2019
Review
Following rentals on one platform but I do not get feedback.
PROSI can follow my rentals easily, at first when I started it was easy to connect but I am not sure that I am up to date on some platforms like tripadvisor
CONSSynchronisation with Airbnb does not work and I have problem with sync of prices
Carlos
Leisure, Travel & Tourism, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Versatile
Well this will be my first time to acomódate guests from this software. Looks a very nice couple from Canada who will be stay with us.
PROSThe versatility of the platform and easy to find out how to use it.
CONSThey don’t send me a lot of clients. I will like to receive more travelers from you.
Dre
Verified reviewer
Writing and Editing, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2019
good
very professional, very easy. You do not need to spend much time
IVAN
Hospitality, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
VERY EFFECTIVE AND EASY TO USE
GREAT EXPERIENCE AS DO NOT HAVE TO ENTER MY PROPERTY IN VARIOUS DIFFERENT RENTAL WEB SITES
PROSIT AMALGAMATES MOST RENTAL WEB SITES INTO ONE MAKING IT EASIER TO MONITOR AND IS VERY EFFECTIVE
CONSNOTHING TO NOTE AS I FIND IT EASY TO USE
Francesco
Architecture & Planning, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
one for all
It's simply fantastic with just one entry you're projected onto different channels in one go
CONSUpdates to the variation of the ad are often not carried out promptly by the various channels
Aggeliki
Hospitality, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
An honest approach
Positive
PROSIt's quite easy to use and the calm colors.
CONSYou need some time to understand how the calendar works if you want to block or to cancel a booking.
Maria
Hospitality, 1 employee
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed February 2019
A long time for starting up
My tarification of the rooms is not respected. The tarification is not per room but it depends the number of guests. You sent me 4 persons for 45 € : this is not possible.
PROSI expexted a lot of Your Rentals. It took time...Now it starts normaly after months of subscription. I could not find all things to do for starting up. Now it is OK. In the beginning I felt unhappy. I am not so clever with a PC and English is my 3rd language. .
CONSI like now the calendar page. I am very happy to recieve a remember email.
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed February 2019
Lots of work getting listings on this site....but few bookings in return
Customer service and follow up is good....but, very few reservations generated.
PROSEasy to post photos. Can copy and paste other property descriptions into this site.
CONSA little confusing about linking other sites. Didn’t realize but it was a reciprocal site. Wasn’t clear.