--- title: "Zego Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zego. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zego is a good fit for you!" source_url: "https://www.softwareadvice.com/property/zego-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Rental Software](https://www.softwareadvice.com/rental/) / [Zego](https://www.softwareadvice.com/property/zego-profile/) / Zego Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/zego-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/zego-profile/alternatives/) # Zego User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 91 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 65 reviews (71%) - 4 stars: 17 reviews (19%) - 3 stars: 4 reviews (4%) - 2 stars: 3 reviews (3%) - 1 star: 2 reviews (2%) ### Most mentioned pros - The ease with which the homeowners in out Association can pay their dues online, and set up pay plans that best suit their needs. And on top of that, the integration between Zego and Smartwebs makes the entire payment processing process seamless for us. - Zego makes it SUPER easy as a community manager to keep track of payments from residents, upload receipts when I receive cash payments and keeps track of other expenses along the way - excellent customer support, its ability to customize features to fit individual needs, and the real-time reporting capabilities that come with its payment integration, making it a valuable tool for property management with streamlined workflows and accurate insights. ### Most mentioned cons - We use zego for tenant payments and the con is refunding them overpayments is not tracked. - A lot of residents are unable to log in, and the onsite team for some reason is unable to assist. - It was very hard to get customer service to understand questions and needs we had after implementation. ## Zego customer reviews Showing reviews 1-25 of 91 (page 1). ### Return on investment is Priceless!!! - Overall rating: 5/5 - Reviewer: Erin B. - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Zego has been great. The ease of deposits is awesome, the setup was easy, and customer service on the backend has been very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about Zego is the convenience that it offers our tenant not to have to come to the office and make payments. #### Cons The thing I like least about Zego of the turnaround time for returned payments to come back to our office. --- ### Easy, peasy HOA self-management Hub. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Straightforward to use. A learning curve to get used to the platform, but no more than others I have seen and used. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and fast to make payments especially for self-managed HOAs. Processing payment was quick. #### Cons None so far that I can see. Will continue to observe for any issues, but so far it works. Invoicing is easy. --- ### Zego Level Up - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Zego has been a great asset to our company. Allowing our tenants to have easy access and convenience of paying online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked most about Zego is the billing and invoice. This made the transition from our previous software much smoother. The payment processing was easier for our tenants to understand. #### Cons The least likeable thing about Zego was getting started but after we were able to get moving it made our property management run much smoother. --- ### Good platform for handling tenant payments - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been using Zego on the property management side for a while now and overall its been a good experience. It makes collecting and tracking payments a lot easier and everything is pretty straightforward once you get familiar with it. . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to manage payments, everything is organized in one place, and it helps save time with rent collection. #### Cons No significant downsides to note, the system has been reliable and easy to use and doing what we need it to do. --- ### User Friendly Payment System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been using Zego/Paylease for 12 years. Only a few glitches along the way, primarily with check scanner. I like it so much better than Stripe. It keeps trac of our residents, by using their ID number. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Provides a great history of payments. Keeps track of residents with the ID from our leasing system. #### Cons I do not have any negatives. Only issues we have had in my 12 years is with interfacing check scanners and those issues were not rally on Zego's end. --- ### Assistant Property Manager - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 501-1000 employees - Product usage: 1-3 years · monthly - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Zego has been a great tool to use. I really appreciate the convenience it provides—especially not having to drive to the bank every day to make deposits. The platform is also very user-friendly, which makes day-to-day operations much smoother. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like Zego because it eliminates the need for me to drive to the bank to make deposits. The payment process is straightforward and easy to scan, which saves a significant amount of time during my day. Overall, it has made managing payments much more efficient. #### Cons One challenge I’ve experienced is the delay between scanned payments and their posting in MRI. At times, there can be up to a two-day delay, which can create confusion for both staff and residents regarding account balances and payment status. --- ### Easy Peasy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. Again, the integration with Rent Manager and the customer service make the service easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and integration with Rent Manager makes it even easier. Customer services is always helpful. #### Cons Same day deposits and same day payments are batched together which can be time consuming during reconciliation. --- ### Somerset Place Association very happy with Zego - Overall rating: 5/5 - Reviewer: Jim M. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent from the very beginning. Assistance in getting set up was thorough and clear. Questions we have had since have been answered promptly and helpfully. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease with which the homeowners in out Association can pay their dues online, and set up pay plans that best suit their needs. And on top of that, the integration between Zego and Smartwebs makes the entire payment processing process seamless for us. #### Cons Only people who have an account in our Smartwebs systems can pay online - wish we could enable anyone to pay us online, but the need for that is rare. --- ### Zego is fantastic! - Overall rating: 5/5 - Reviewer: Amy D. - Industry: Real Estate - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Zego is our top choice. It is great for implementation across our company and everyone from our accounting team to property managers to asset managers and owners are very satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zego is fantastic for our property management team. The learning curve has been fairly easy with our onsite community managers. When tenants have questions about billing and invoicing, it is simple for our managers to review with the tenant so payment processing can occur quickly. This helps all round and provides true value for money spent. The security measures are spot on in today's crazy tech. Overall, for tenant management it is a great program. #### Cons There is not one single thing to mention about not liking within the Zego suite. It is all around the top choice for our company. Highly recommend! --- ### Zego Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered The communication is top notch. I can always reach support. They offer a great portal and I really appreciate how easy it has been to work with Zego. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The portal is easy to operate. The system is seamless with Rent Manager as our property management system. #### Cons The contract set up process was very involved and lengthy. I understand this is for safety however, for a business with a complex structure it made it challenging to get everything processed. --- ### Great product and saves us time! - Overall rating: 5/5 - Reviewer: Colette R. - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered We’ve had a great experience with Segal. It’s been pretty easy to get most of our bank account set up even if we have a bank account change. It’s easy to send over a file and upload and change bank account information inside the system. We have really enjoyed our experience with this company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like that the payments hook into our software company and provides great clarity on the tenant record. We are even able to scan and save check copy pics on the tenant record #### Cons We like most everything. Price could always be a bit more affordable and it would be great to know sooner if something was NSF but it likely won’t be any faster in any area! --- ### Makes accepting payments extremely easy - Overall rating: 5/5 - Reviewer: Cola W. - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, it was a great decision to begin using Zego. We are very happy to make the change, the software has left little excuse to receive payments promptly & in full. It gives us the ability to either charge the fees to the payer or pay them ourselves which adds to the flexibility. Based on who the payment is being received from or the purpose of the payment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The convenience of using the zego software with our accounting software is beyond measure. The transactions are automatic, the deposits are automatically made into the operating account of our choice and then transaction is recorded accurately each transaction is date stamped. #### Cons We use zego for tenant payments and the con is refunding them overpayments is not tracked. I have not been able to find a way to do this timely or in a way that I can see the transaction or cancel it or refund it without it causing extreme inconvenience to the tenant. This is rare but we have not found a solution other than issuing a paper check. --- ### Zego Review - Overall rating: 3/5 - Reviewer: Kari C. - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's great once it's setup. Adding accounts after the initial setup was more difficult than expected. We also tried to set up an ACH process and it was just too difficult to do and we ended up going a completely opposite direction because of it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Once it is setup, it is very nice and streamlined. #### Cons It was very hard to get customer service to understand questions and needs we had after implementation. --- ### Great service for payment processing - Overall rating: 5/5 - Reviewer: Kathy T. - Industry: Real Estate - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Zego has saved us so much time and made our delinquency go down dramatically. Our residents also really like it because they can have their payments automatically taken out of their accounts and it also saves some time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the time that Zego saves us. Instead of entering payments, they are applied to residence accounts automatically, which makes the possibility of errors go down significantly. #### Cons I really don’t have any complaints about Zego at this time in the past I did not like their customer support, but they really stepped it up --- ### Zego and Rent Manager -- A Perfect Fit - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would say that using it with Rent Manager Express (online version) is the best way to maximize your Zego efforts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros About half of our residents use Zego to make rent payments (with the others writing checks--remember those?) through Rent Manager, our rental management system. The integration is absolutely seamless, and I don't need to log into any additional applications to ensure that we are getting paid. #### Cons For a while, we had an issue with returned payments, but that has been resolved satisfactorily by their support team. --- ### Zego is the BEST! - Overall rating: 5/5 - Reviewer: N M. - Industry: Real Estate - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Super positive overall experience. Zego customer service has been great, the ease of the website is super and I can find everything I need right in my main dashboard #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zego makes it SUPER easy as a community manager to keep track of payments from residents, upload receipts when I receive cash payments and keeps track of other expenses along the way #### Cons Cannot say that I have found anything that I have not really likes about Zego honestly. It is super easy to navigate. --- ### Happy Customer - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Zego has been solid and practical. It does what it’s supposed to do without creating extra work or complexity. The system is easy to navigate, the workflows make sense, and once things are set up, it largely runs in the background. That alone removes a lot of day-to-day friction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From a resident's standpoint, everything being in one place just makes life easier. From an operator standpoint, fewer errors, cleaner records, and decent integrations matter more than flashy features—and Zego delivers there. Support has also been solid when issues come up. #### Cons I wish there were at least one free option for transactions (regarding fees), but I do understand that the pricing structure is competitive. --- ### Great Software - Overall rating: 5/5 - Reviewer: miri l. - Industry: Real Estate - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up, cutting edge software, easy to use. #### Cons Nothing comes to mind at this time. It's great. --- ### Works well, in theory. - Overall rating: 4/5 - Reviewer: Clare J. - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: 3-5 years · weekly - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it's been okay. I love the features the app has, but I would love it if the app worked well all the time instead of only a little bit. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The customizability! From setting up reservable items and rooms to submitting work orders and messaging the team, the all-inclusive feeling makes it an easy solution for many property management "problems" #### Cons It's not currently super reliable. A lot of residents are unable to log in, and the onsite team for some reason is unable to assist. IT tickets are taking days to resolve. --- ### Payments and Utilities Made Easy - Overall rating: 5/5 - Reviewer: Brian M. - Industry: Real Estate - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, we've had a great experience using Zego. They have partnered with us for over 10 years and we've always valued the partnership. They are the goto company for Rent Manger users as the integration is an extremely valuable edition to any management team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integrating Zego with our property management system, Rent Manager, has significantly enhanced our operations. Their seamless integration minimizes manual data entry and ensures that our system maintains real-time, accurate information. As a result, we've streamlined our move-out billing process and increased our overall collection rates. Before implementing Zego Utility, our utility collections covered approximately 75% of expenses. Now, we've improved that figure to nearly 90%, which reflects a major boost in cost recovery. #### Cons I wish the reporting feature for submeters was a little more robust. I actually use NextCenturyMeters system in any case as it's directly connected to the equipment so this isn't a huge deal for me. --- ### Good product, use it with student housing - Overall rating: 4/5 - Reviewer: Brady R. - Industry: Real Estate - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Pretty good. When we have encountered any issues they have been responsive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is an accessible means for our residents to submit payments. #### Cons The emails that are sent out by Zego to residents are not customizable, and we have encountered issues with the content in those emails advising residents to attempt payment outside of our resident portal, which is something we would prefer not be shared as it generate confusion with how we have our operations set up. --- ### Zego has been a great partner - Overall rating: 4/5 - Reviewer: Janet S. - Industry: Real Estate - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zego has been very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very responsive service. Forward thinking, open to all feedback. #### Cons There is no "coupon option" to offer to prospects for a waived fee, like a promotion for waived application fee. --- ### Great app for PM pros - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: a free trial · weekly - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered i enjoy it, it is very easy and user friendly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great app, great functionality and easy to use #### Cons none at all , i enjoy all aspects of th app --- ### Payleases is very helpful, but not without issues - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Even though there are some issues, having the ability to process payments online does save our staff a lot of time and makes life easier for our residents. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love that we can now offer the ability to pay online to all of our residents. It is easy for them to set up recurring or one time payments. We also use the software to process checks on site which saves the staff from running to the bank. #### Cons Paylease still has a few quirks to work out. This seems to be with the integration into our Resman software. Occasionally a batch will post into the bank account twice and we need to delete the correct one or is messes with the account total. There are also times when a returned checks processes in their system but doesn't update to the resident account. We then have to manually correct the account. #### Vendor response Thanks so much for your feedback! We're glad that our online payments solution has saved your staff time, and has been beneficial for your residents! We truly apologize for the integration issues. We pride ourselves on our seamless integrations, and would like to make this right. If you would please send your contact information to vlonderholm@gozego.com, we would be happy to have someone from our Client Success Team reach out to discuss the issue further. Thank you again for your feedback, and we hope to improve your experience. Replied July 2020 --- ### Big fan of Zego - Overall rating: 5/5 - Reviewer: Angee J. - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Our experience, espencially with costumer service, has been excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Zego has made our lives easier by giving us the place for our residents to pay their rent online. We also use Cashpay which is new for us and it's been awesome. We no longer take money orders and instead, they use cashpay and the money goes directly into their account. No more scanners not reading the money orders causing bank errors! #### Cons The only con is when I can't get my bosses to implement another one of their programs! ---