--- title: "Zego Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zego. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zego is a good fit for you!" source_url: "https://www.softwareadvice.com/property/zego-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Rental Software](https://www.softwareadvice.com/rental/) / [Zego](https://www.softwareadvice.com/property/zego-profile/) / Zego Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/zego-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/zego-profile/alternatives/) # Zego User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 90 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 64 reviews (71%) - 4 stars: 17 reviews (19%) - 3 stars: 4 reviews (4%) - 2 stars: 3 reviews (3%) - 1 star: 2 reviews (2%) ### Most mentioned pros - The ease with which the homeowners in out Association can pay their dues online, and set up pay plans that best suit their needs. And on top of that, the integration between Zego and Smartwebs makes the entire payment processing process seamless for us. - Zego makes it SUPER easy as a community manager to keep track of payments from residents, upload receipts when I receive cash payments and keeps track of other expenses along the way - It has helped reduce manual processes, improve payment consistency, and support smoother operations across our portfolio. ### Most mentioned cons - We use zego for tenant payments and the con is refunding them overpayments is not tracked. - Also, I try to be as clear as possible in my emails, and often they don't do what I have asked. - A lot of residents are unable to log in, and the onsite team for some reason is unable to assist. ## Zego customer reviews Showing reviews 1-25 of 90 (page 1). ### Two Thumbs Up! - Overall rating: 5/5 - Reviewer: Allison S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered It has been great - affordable, easy to use and integrates with our management software. The customer service reps are helpful and friendly. Great experience overall! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We appreciate that ZEGO is easy to use and great customer service! Never had any issues. It integrates with our Enumerate portal that we use for our owners easily. #### Cons I'm not sure if there is anything I dislike! If I had to pick one thing I'd say that we do get a lot of calls saying autopay was cancelled - but I tend to think this is user error. --- ### Reliable payment solution - Overall rating: 5/5 - Reviewer: Audry A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Zego has been very positive. It delivers reliable performance, integrates well with our existing systems, and simplifies payment management for both our team and our residents. It has helped reduce manual processes, improve payment consistency, and support smoother operations across our portfolio. For property management companies looking for a dependable, user friendly payment solution that integrates well with established platforms, Zego is a solid choice with good value for the cost. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zego integrates seamlessly with Rent Manager, which has made day to day operations much more efficient for our team. Payments post reliably, reporting is clear, and the system works exactly as advertised. It’s very user friendly for both staff and residents, which reduces confusion and cuts down on support requests. Another standout is the flexibility in payment options. Residents can pay online, set up recurring payments, or use alternative methods, which improves on time payments and overall satisfaction. The platform also helps streamline reconciliation and reduces manual work for accounting. Customer service has been consistently helpful and knowledgeable. When questions come up, their team is responsive and able to provide clear answers quickly, which is important in a fast paced property management environment. #### Cons While the platform is strong overall, there can be occasional delays with certain payment types processing or reflecting in real time, depending on the method used. Some fees associated with specific payment options may also be a drawback for residents. From an admin perspective, there are areas in reporting and customization that could be more robust, especially for teams that want deeper financial insights or more tailored workflows. --- ### Great product and saves us time! - Overall rating: 5/5 - Reviewer: Colette R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered We’ve had a great experience with Segal. It’s been pretty easy to get most of our bank account set up even if we have a bank account change. It’s easy to send over a file and upload and change bank account information inside the system. We have really enjoyed our experience with this company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like that the payments hook into our software company and provides great clarity on the tenant record. We are even able to scan and save check copy pics on the tenant record #### Cons We like most everything. Price could always be a bit more affordable and it would be great to know sooner if something was NSF but it likely won’t be any faster in any area! #### Reasons for switching to Zego This hooked in with our new software when we switched to rent manager --- ### Good platform for handling tenant payments - Overall rating: 5/5 - Reviewer: Lyka V. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been using Zego on the property management side for a while now and overall its been a good experience. It makes collecting and tracking payments a lot easier and everything is pretty straightforward once you get familiar with it. . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to manage payments, everything is organized in one place, and it helps save time with rent collection. #### Cons No significant downsides to note, the system has been reliable and easy to use and doing what we need it to do. --- ### Makes accepting payments extremely easy - Overall rating: 5/5 - Reviewer: Cola W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, it was a great decision to begin using Zego. We are very happy to make the change, the software has left little excuse to receive payments promptly & in full. It gives us the ability to either charge the fees to the payer or pay them ourselves which adds to the flexibility. Based on who the payment is being received from or the purpose of the payment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The convenience of using the zego software with our accounting software is beyond measure. The transactions are automatic, the deposits are automatically made into the operating account of our choice and then transaction is recorded accurately each transaction is date stamped. #### Cons We use zego for tenant payments and the con is refunding them overpayments is not tracked. I have not been able to find a way to do this timely or in a way that I can see the transaction or cancel it or refund it without it causing extreme inconvenience to the tenant. This is rare but we have not found a solution other than issuing a paper check. --- ### Zego is Superior to all the Others - Overall rating: 5/5 - Reviewer: Xali M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zego is great. It is a valuable expense management tool. A wonderful and easy way for our tenants to pay their rent from anywhere. I have also accessed their customer support and they have always been able to answer my questions in a timely manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zego is excellent for tenant management. It is very easy to use for everyone involved. It in an invaluable tool for uploading receipts to manage expenses. I appreciate that Zego is a well rounded, all in one program. #### Cons It can sometimes be inaccurate. Also tenants have reported that for the last couple of months they haven't received a bill like they always have in the past. It has caused them to have to call or come by the leasing office and have one of us look up their current balance for them. This has caused some dissatisfaction for them. --- ### Great service for payment processing - Overall rating: 5/5 - Reviewer: Kathy T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Zego has saved us so much time and made our delinquency go down dramatically. Our residents also really like it because they can have their payments automatically taken out of their accounts and it also saves some time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the time that Zego saves us. Instead of entering payments, they are applied to residence accounts automatically, which makes the possibility of errors go down significantly. #### Cons I really don’t have any complaints about Zego at this time in the past I did not like their customer support, but they really stepped it up --- ### Zego and Rent Manager -- A Perfect Fit - Overall rating: 5/5 - Reviewer: Brooke S. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would say that using it with Rent Manager Express (online version) is the best way to maximize your Zego efforts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros About half of our residents use Zego to make rent payments (with the others writing checks--remember those?) through Rent Manager, our rental management system. The integration is absolutely seamless, and I don't need to log into any additional applications to ensure that we are getting paid. #### Cons For a while, we had an issue with returned payments, but that has been resolved satisfactorily by their support team. --- ### Zego is the BEST! - Overall rating: 5/5 - Reviewer: Natashe M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Super positive overall experience. Zego customer service has been great, the ease of the website is super and I can find everything I need right in my main dashboard #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zego makes it SUPER easy as a community manager to keep track of payments from residents, upload receipts when I receive cash payments and keeps track of other expenses along the way #### Cons Cannot say that I have found anything that I have not really likes about Zego honestly. It is super easy to navigate. --- ### ZEGO or NO GO - Overall rating: 5/5 - Reviewer: Leslie M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Zego has made our day to day processes so much easier to manage. Also, the tenants really like the ease of it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best is how easy it is for the tenant to use. Very user friendly and customer service is always quick and helpful. #### Cons The least thing I like is the time we spent without it! Really, there's nothing I can think of that we don't like. --- ### Works well, in theory. - Overall rating: 4/5 - Reviewer: Clare J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it's been okay. I love the features the app has, but I would love it if the app worked well all the time instead of only a little bit. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The customizability! From setting up reservable items and rooms to submitting work orders and messaging the team, the all-inclusive feeling makes it an easy solution for many property management "problems" #### Cons It's not currently super reliable. A lot of residents are unable to log in, and the onsite team for some reason is unable to assist. IT tickets are taking days to resolve. --- ### Zego is a must-have service - Overall rating: 5/5 - Reviewer: Hans S. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, this seems like a no-brainer integration for property management software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to accept rent payments online is a game changer for tenants and owner / property manager. Automatic integration streamlines bookkeeping and tenants save time. Win win #### Cons The setup process is time-consuming, but rest assured security is taken seriously at Zego --- ### Payments and Utilities Made Easy - Overall rating: 5/5 - Reviewer: Brian M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, we've had a great experience using Zego. They have partnered with us for over 10 years and we've always valued the partnership. They are the goto company for Rent Manger users as the integration is an extremely valuable edition to any management team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integrating Zego with our property management system, Rent Manager, has significantly enhanced our operations. Their seamless integration minimizes manual data entry and ensures that our system maintains real-time, accurate information. As a result, we've streamlined our move-out billing process and increased our overall collection rates. Before implementing Zego Utility, our utility collections covered approximately 75% of expenses. Now, we've improved that figure to nearly 90%, which reflects a major boost in cost recovery. #### Cons I wish the reporting feature for submeters was a little more robust. I actually use NextCenturyMeters system in any case as it's directly connected to the equipment so this isn't a huge deal for me. --- ### Good product, use it with student housing - Overall rating: 4/5 - Reviewer: Brady R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Pretty good. When we have encountered any issues they have been responsive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is an accessible means for our residents to submit payments. #### Cons The emails that are sent out by Zego to residents are not customizable, and we have encountered issues with the content in those emails advising residents to attempt payment outside of our resident portal, which is something we would prefer not be shared as it generate confusion with how we have our operations set up. --- ### Set it and Forget it - Overall rating: 5/5 - Reviewer: John K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After an onboarding process, I have not had to interface with the Zego team at all. That is how it should be. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, set it and forget it. The best type of back-end software is the kind you don't have to think about. #### Cons Per-transaction fee makes small payments net losers. --- ### GREAT SITE! - Overall rating: 5/5 - Reviewer: Staci C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This Great site! & Zego is user friendly! #### Cons NOTHING! --- ### Payleases is very helpful, but not without issues - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Even though there are some issues, having the ability to process payments online does save our staff a lot of time and makes life easier for our residents. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love that we can now offer the ability to pay online to all of our residents. It is easy for them to set up recurring or one time payments. We also use the software to process checks on site which saves the staff from running to the bank. #### Cons Paylease still has a few quirks to work out. This seems to be with the integration into our Resman software. Occasionally a batch will post into the bank account twice and we need to delete the correct one or is messes with the account total. There are also times when a returned checks processes in their system but doesn't update to the resident account. We then have to manually correct the account. #### Vendor response Thanks so much for your feedback! We're glad that our online payments solution has saved your staff time, and has been beneficial for your residents! We truly apologize for the integration issues. We pride ourselves on our seamless integrations, and would like to make this right. If you would please send your contact information to vlonderholm@gozego.com, we would be happy to have someone from our Client Success Team reach out to discuss the issue further. Thank you again for your feedback, and we hope to improve your experience. Replied July 2020 --- ### Big fan of Zego - Overall rating: 5/5 - Reviewer: Angee J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Our experience, espencially with costumer service, has been excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Zego has made our lives easier by giving us the place for our residents to pay their rent online. We also use Cashpay which is new for us and it's been awesome. We no longer take money orders and instead, they use cashpay and the money goes directly into their account. No more scanners not reading the money orders causing bank errors! #### Cons The only con is when I can't get my bosses to implement another one of their programs! --- ### Zego Payments saves us time and $$ - Overall rating: 5/5 - Reviewer: Georgia C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Very happy with Zego payments and the Zego customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Zego for processing resident payments, which allows our customers to use a variety of payment methods we would not otherwise be able to accept. Zego integrates with our management software and automatically updates the resident's account. #### Cons Users sometimes forget to turn off their automatic payments. But Zego has implemented the refund button so that has become easier to correct. --- ### ONLINE PAYMENTS - Overall rating: 5/5 - Reviewer: Bibianaq M. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered GREAT EXPERIENCE WITH ZEGO, WE ALWAYS GET RESPONSES TO THE EMAILS #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ZEGO PROCESES ALL OUR RESIDENTS PAYMENT WITH EASE AND DIFFERENT PAYMENT OPTIONS #### Cons THE TIME IT TAKES TO REFUND A DOUBLE PAYMENT --- ### PayLease switch to Zego tanked customer service - Overall rating: 2/5 - Reviewer: dustan m. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered If you like long loading and waiting times then boy you have found the correct company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Has a website that mostly works despite long loading times #### Cons If you need an adjustment made on a scanned check, good luck. It isn't happening. They will reduce checks but never increase checks to the correct amount. They rely on you to figure out if a check was scanned for a lower amount then stated. If you have a check overstated then they will adjust immediately. Takes months for adjustments to take place so bank recs are consistently rolling Journal entries. #### Reasons for switching to Zego Aptexx was better #### Vendor response Thank you for your candid feedback. We sincerely apologize for any frustration our website has caused you. We pride ourselves on our tech-forward platform and responsive customer service, so we are very sorry that we missed the mark here. We would really like to make this right. We have alerted your account representative, who will be reaching out to you shortly to help resolve these issues. Again, thank you again for your feedback, and we hope to improve your experience in the future. Replied July 2020 --- ### Great option for tenants to make payments! - Overall rating: 5/5 - Reviewer: Ashley V. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that Zego is easy to set up, very user friendly, & allows for auto pay set up! #### Cons Nothing! I haven't found anything that I don't like. --- ### Rent payments made easy - Overall rating: 5/5 - Reviewer: Georgia C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Zego provides a platform for our tenants to pay using a variety of payment methods. It integrates with our software and posts to the tenant account. #### Cons The occasional transaction that has an error is difficult to identify --- ### Easy to use and a game changer - Overall rating: 5/5 - Reviewer: Jesse P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Very good experience, easy to use, highly recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has taken us from excepting money orders for rents to doing it all electronically. #### Cons the fees for the tenants if the use a credit card --- ### Simple To Use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy ZEGO for the fact that our tenants have the opportunity to pay online versus coming to office to drop off money order or cashier checks. #### Cons Actually have no complaints about Zego it has been running smoothly ## More reviews [Next reviews](https://www.softwareadvice.com/property/zego-profile/reviews/?page=2) --- Zego Reviews, Pros and Cons - 2026 Software Advice