It's been great! I have had mainly positive experiences with Zego and have been with them for at least 10 years (from back when it was Paylease). I get quick responses to customer service issues and everyone on their team is super nice and helpful.

Zego is awesome and handles all of our payment processing, billing, and even submetering all of the utilities for all 6 of our apartment communities. Roughly 2,000 units currently. We had been doing utility billing in-house and thought we were making a good decision pay saving the money. Zego audited our bills and found ways for us to save money and bill back to our residents more efficiently. Now we're making more money and I have more time in my day to work on more important resident facing issues.

Their reporting for the submetering system isn't accurate at determining what transmitters needs batteries or replacement. I'd recommend using whatever software comes with your devices to manage that. Our transmitters are NextCentury so we use their portal to determine which devices need to be replaced or have new batteries put in.

Excellent service. Quick and easy to use. I love the educational aspect of it.

Excellent service. Quick and easy to use. I love the educational aspect of it

I am not sure. I like everything Zego has to offer to their customers.

If you like long loading and waiting times then boy you have found the correct company.

Has a website that mostly works despite long loading times

If you need an adjustment made on a scanned check, good luck. It isn't happening. They will reduce checks but never increase checks to the correct amount. They rely on you to figure out if a check was scanned for a lower amount then stated. If you have a check overstated then they will adjust immediately. Takes months for adjustments to take place so bank recs are consistently rolling Journal entries.

If you use this as a standalone, not with the RM integration I would definitely recommend. With the integration stuff can get confusing like reports.

There's a buried clause in the agreement that automatically renews the agreement except if you give 60 days notice. That's the only con, which might mean nothing to alot of you readers.

It is integrated with our software so that all payments are recorded there automatically

Signing up and creating new users takes a few steps

I have had a great experience with Zego.

Payments are processed in the background. No hands on.

Had a few hiccups setting up new properties.

Rent Manager integration is wonderful. Payments automatically post to accounts and NSFs are pushed into the database as well.

Customer service is great, but just a little slow to answer very important questions or deal with issues.

Zego provides a platform for our tenants to pay using a variety of payment methods. It integrates with our software and posts to the tenant account.

The occasional transaction that has an error is difficult to identify

Ease of use. Straight forward good customer service.

No real issues with the service, works as it should.

It helps save time when residents are not able to pay by bringing in a check or money order to the office. They are able to your their checking accounts to pay online at any time and set up recurring payments.

the Interface is basic but it is good for property owners who rent out homes and not looking to pay for bigger rent payment software programs.

Even though there are some issues, having the ability to process payments online does save our staff a lot of time and makes life easier for our residents.

I love that we can now offer the ability to pay online to all of our residents. It is easy for them to set up recurring or one time payments. We also use the software to process checks on site which saves the staff from running to the bank.

Paylease still has a few quirks to work out. This seems to be with the integration into our Resman software. Occasionally a batch will post into the bank account twice and we need to delete the correct one or is messes with the account total. There are also times when a returned checks processes in their system but doesn't update to the resident account. We then have to manually correct the account.

Our experience, espencially with costumer service, has been excellent.

Zego has made our lives easier by giving us the place for our residents to pay their rent online. We also use Cashpay which is new for us and it's been awesome. We no longer take money orders and instead, they use cashpay and the money goes directly into their account. No more scanners not reading the money orders causing bank errors!

The only con is when I can't get my bosses to implement another one of their programs!

Great benefit to give a option for all of our resident to pay, we save so mush time by not having to process checks.

We use Paylease so our leasing company can accept credit card payments, we love that our residents have a choice for payment.

Paylease does charge the resident and the leasing office to use the product. I wish they would just have one flat fee for both.

I love the app - it allows us to do many functions such as setting up events for residents to RSVP and that helps us with the planning of our resident retention.

This app allows us to get in touch with our residents quickly and efficiently. Messages sent are out quickly and you're able to reply to residents just like in an email. Easy and efficient.

I don't really have too many complaints as the intent for this app is completely seamless and there's not too much to complain about.

Overall this is a great program! It allows residents to easily make and track payments, easily allows management to track, and process payments and refunds.

This system is very useful in tracking any payments- as well as the ability to refund easily if needed.

So far there are no cons to this program.

Absolutely horrible.

I did not like a single thing about this software. Any good features it did have were completely outweighed by the lack of customer service entirely.

The Customer Service is absolutely horrible. I was completely lied to multiple times, made to fill out forms, sent on goose chases, only for every person I talked to, to tell me something different. I waited 33 days on a response to try to cancel the product, which then put us past the contract required notice and we had to pay for this horrible software for another year. Oh and if a tenant bounces a payment? Forget it, Zego won't tell you until 2 weeks later, so then they get two months behind on rent and you've lost considerable money.

Zego makes it easy to track payments and learn more about returned payments. The integration with Rent manager means minimal work on my part to track rental accounts.

It can be tricky to get customer service at times.

I love that Zego is easy to set up, very user friendly, & allows for auto pay set up!

Nothing! I haven't found anything that I don't like.

The reason we went with zego is due to the integration with Rent manager and the Price.

There's no con that I know of, as we use the Rent Manager integration.

They have outstanding customer support and onboarding team

It's so customizable to your needs for your company size and location.

I can't think of one con to this software

We are very impressed by the customer support. As for the benefits of this, it's majorly impacting the real time reporting with its payment integration.

real time integration with rent manager, very customizable to suit every owner and or management company. The best customer support and onboarding team.

We just launched this for one of our portfolios, and as of now we only see advantages of using this software.

we have a great experience using zego, and would definitely recommend it

we recently started using zego and it's really great. it integrates with rent manager really well...

we haven't encountered any problems with this system. the customer service is great, so if you have any questions you can always ask

We use it as a payment system, and it's really working out well

We have been using Zego for the last few months, and we are really satisfied with this system. We use it for payment processing

There is really nothing that's not good here. The customer service is great, and so is the program.

Before the use of the software, the company had to take cashier checks. However, the use of the software allowed the company to pay the lease via the internet allowing for the lease to be paid anywhere the client was.

Made paying the lease to the company easy and allowed one to be on time with the lease payments.

Did not show the amount owed to the company and had to guess on some occasions due to promised discounts.

The product could be helpful if it worked correctly

Wrong allocation of money, horrible customer support