--- title: "Zego Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Zego. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zego is a good fit for you!" source_url: "https://www.softwareadvice.com/property/zego-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Rental Software](https://www.softwareadvice.com/rental/) / [Zego](https://www.softwareadvice.com/property/zego-profile/) / Zego Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/property/zego-profile/) Reviews [Alternatives](https://www.softwareadvice.com/property/zego-profile/alternatives/) # Zego User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 91 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 65 reviews (71%) - 4 stars: 17 reviews (19%) - 3 stars: 4 reviews (4%) - 2 stars: 3 reviews (3%) - 1 star: 2 reviews (2%) ### Most mentioned pros - The ease with which the homeowners in out Association can pay their dues online, and set up pay plans that best suit their needs. And on top of that, the integration between Zego and Smartwebs makes the entire payment processing process seamless for us. - Zego makes it SUPER easy as a community manager to keep track of payments from residents, upload receipts when I receive cash payments and keeps track of other expenses along the way - excellent customer support, its ability to customize features to fit individual needs, and the real-time reporting capabilities that come with its payment integration, making it a valuable tool for property management with streamlined workflows and accurate insights. ### Most mentioned cons - We use zego for tenant payments and the con is refunding them overpayments is not tracked. - Also, I try to be as clear as possible in my emails, and often they don't do what I have asked. - A lot of residents are unable to log in, and the onsite team for some reason is unable to assist. ## Zego customer reviews Showing reviews 1-25 of 91 (page 1). ### Great product and saves us time! - Overall rating: 5/5 - Reviewer: Colette R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered We’ve had a great experience with Segal. It’s been pretty easy to get most of our bank account set up even if we have a bank account change. It’s easy to send over a file and upload and change bank account information inside the system. We have really enjoyed our experience with this company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like that the payments hook into our software company and provides great clarity on the tenant record. We are even able to scan and save check copy pics on the tenant record #### Cons We like most everything. Price could always be a bit more affordable and it would be great to know sooner if something was NSF but it likely won’t be any faster in any area! #### Reasons for switching to Zego This hooked in with our new software when we switched to rent manager --- ### Makes accepting payments extremely easy - Overall rating: 5/5 - Reviewer: Cola W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, it was a great decision to begin using Zego. We are very happy to make the change, the software has left little excuse to receive payments promptly & in full. It gives us the ability to either charge the fees to the payer or pay them ourselves which adds to the flexibility. Based on who the payment is being received from or the purpose of the payment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The convenience of using the zego software with our accounting software is beyond measure. The transactions are automatic, the deposits are automatically made into the operating account of our choice and then transaction is recorded accurately each transaction is date stamped. #### Cons We use zego for tenant payments and the con is refunding them overpayments is not tracked. I have not been able to find a way to do this timely or in a way that I can see the transaction or cancel it or refund it without it causing extreme inconvenience to the tenant. This is rare but we have not found a solution other than issuing a paper check. --- ### Zego Review - Overall rating: 3/5 - Reviewer: Kari C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's great once it's setup. Adding accounts after the initial setup was more difficult than expected. We also tried to set up an ACH process and it was just too difficult to do and we ended up going a completely opposite direction because of it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Once it is setup, it is very nice and streamlined. #### Cons It was very hard to get customer service to understand questions and needs we had after implementation. --- ### Zego is fantastic! - Overall rating: 5/5 - Reviewer: Amy D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Zego is our top choice. It is great for implementation across our company and everyone from our accounting team to property managers to asset managers and owners are very satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zego is fantastic for our property management team. The learning curve has been fairly easy with our onsite community managers. When tenants have questions about billing and invoicing, it is simple for our managers to review with the tenant so payment processing can occur quickly. This helps all round and provides true value for money spent. The security measures are spot on in today's crazy tech. Overall, for tenant management it is a great program. #### Cons There is not one single thing to mention about not liking within the Zego suite. It is all around the top choice for our company. Highly recommend! --- ### Great service for payment processing - Overall rating: 5/5 - Reviewer: Kathy T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Zego has saved us so much time and made our delinquency go down dramatically. Our residents also really like it because they can have their payments automatically taken out of their accounts and it also saves some time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the time that Zego saves us. Instead of entering payments, they are applied to residence accounts automatically, which makes the possibility of errors go down significantly. #### Cons I really don’t have any complaints about Zego at this time in the past I did not like their customer support, but they really stepped it up --- ### Zego and Rent Manager -- A Perfect Fit - Overall rating: 5/5 - Reviewer: Brooke S. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would say that using it with Rent Manager Express (online version) is the best way to maximize your Zego efforts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros About half of our residents use Zego to make rent payments (with the others writing checks--remember those?) through Rent Manager, our rental management system. The integration is absolutely seamless, and I don't need to log into any additional applications to ensure that we are getting paid. #### Cons For a while, we had an issue with returned payments, but that has been resolved satisfactorily by their support team. --- ### Easy Peasy - Overall rating: 5/5 - Reviewer: Blair M. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. Again, the integration with Rent Manager and the customer service make the service easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and integration with Rent Manager makes it even easier. Customer services is always helpful. #### Cons Same day deposits and same day payments are batched together which can be time consuming during reconciliation. --- ### Zego is the BEST! - Overall rating: 5/5 - Reviewer: Natashe M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Super positive overall experience. Zego customer service has been great, the ease of the website is super and I can find everything I need right in my main dashboard #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Zego makes it SUPER easy as a community manager to keep track of payments from residents, upload receipts when I receive cash payments and keeps track of other expenses along the way #### Cons Cannot say that I have found anything that I have not really likes about Zego honestly. It is super easy to navigate. --- ### Happy Customer - Overall rating: 5/5 - Reviewer: Tyler b. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Zego has been solid and practical. It does what it’s supposed to do without creating extra work or complexity. The system is easy to navigate, the workflows make sense, and once things are set up, it largely runs in the background. That alone removes a lot of day-to-day friction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From a resident's standpoint, everything being in one place just makes life easier. From an operator standpoint, fewer errors, cleaner records, and decent integrations matter more than flashy features—and Zego delivers there. Support has also been solid when issues come up. #### Cons I wish there were at least one free option for transactions (regarding fees), but I do understand that the pricing structure is competitive. --- ### User Friendly Payment System - Overall rating: 5/5 - Reviewer: Lisa D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been using Zego/Paylease for 12 years. Only a few glitches along the way, primarily with check scanner. I like it so much better than Stripe. It keeps trac of our residents, by using their ID number. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Provides a great history of payments. Keeps track of residents with the ID from our leasing system. #### Cons I do not have any negatives. Only issues we have had in my 12 years is with interfacing check scanners and those issues were not rally on Zego's end. --- ### Great Software - Overall rating: 5/5 - Reviewer: Miri L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up, cutting edge software, easy to use. #### Cons Nothing comes to mind at this time. It's great. #### Reasons for switching to Zego It was a more up to date software for payment processing. --- ### Works well, in theory. - Overall rating: 4/5 - Reviewer: Clare J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it's been okay. I love the features the app has, but I would love it if the app worked well all the time instead of only a little bit. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The customizability! From setting up reservable items and rooms to submitting work orders and messaging the team, the all-inclusive feeling makes it an easy solution for many property management "problems" #### Cons It's not currently super reliable. A lot of residents are unable to log in, and the onsite team for some reason is unable to assist. IT tickets are taking days to resolve. --- ### Payments and Utilities Made Easy - Overall rating: 5/5 - Reviewer: Brian M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, we've had a great experience using Zego. They have partnered with us for over 10 years and we've always valued the partnership. They are the goto company for Rent Manger users as the integration is an extremely valuable edition to any management team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integrating Zego with our property management system, Rent Manager, has significantly enhanced our operations. Their seamless integration minimizes manual data entry and ensures that our system maintains real-time, accurate information. As a result, we've streamlined our move-out billing process and increased our overall collection rates. Before implementing Zego Utility, our utility collections covered approximately 75% of expenses. Now, we've improved that figure to nearly 90%, which reflects a major boost in cost recovery. #### Cons I wish the reporting feature for submeters was a little more robust. I actually use NextCenturyMeters system in any case as it's directly connected to the equipment so this isn't a huge deal for me. --- ### Good product, use it with student housing - Overall rating: 4/5 - Reviewer: Brady R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Pretty good. When we have encountered any issues they have been responsive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is an accessible means for our residents to submit payments. #### Cons The emails that are sent out by Zego to residents are not customizable, and we have encountered issues with the content in those emails advising residents to attempt payment outside of our resident portal, which is something we would prefer not be shared as it generate confusion with how we have our operations set up. --- ### Zego has been a great partner - Overall rating: 4/5 - Reviewer: Janet S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Zego has been very good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very responsive service. Forward thinking, open to all feedback. #### Cons There is no "coupon option" to offer to prospects for a waived fee, like a promotion for waived application fee. #### Reasons for switching to Zego It was prior to MRI acquiring product... --- ### Great app for PM pros - Overall rating: 5/5 - Reviewer: Prentis D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used weekly for free trial - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered i enjoy it, it is very easy and user friendly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great app, great functionality and easy to use #### Cons none at all , i enjoy all aspects of th app --- ### Payleases is very helpful, but not without issues - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Even though there are some issues, having the ability to process payments online does save our staff a lot of time and makes life easier for our residents. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love that we can now offer the ability to pay online to all of our residents. It is easy for them to set up recurring or one time payments. We also use the software to process checks on site which saves the staff from running to the bank. #### Cons Paylease still has a few quirks to work out. This seems to be with the integration into our Resman software. Occasionally a batch will post into the bank account twice and we need to delete the correct one or is messes with the account total. There are also times when a returned checks processes in their system but doesn't update to the resident account. We then have to manually correct the account. #### Vendor response Thanks so much for your feedback! We're glad that our online payments solution has saved your staff time, and has been beneficial for your residents! We truly apologize for the integration issues. We pride ourselves on our seamless integrations, and would like to make this right. If you would please send your contact information to vlonderholm@gozego.com, we would be happy to have someone from our Client Success Team reach out to discuss the issue further. Thank you again for your feedback, and we hope to improve your experience. Replied July 2020 --- ### Big fan of Zego - Overall rating: 5/5 - Reviewer: Angee J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Our experience, espencially with costumer service, has been excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Zego has made our lives easier by giving us the place for our residents to pay their rent online. We also use Cashpay which is new for us and it's been awesome. We no longer take money orders and instead, they use cashpay and the money goes directly into their account. No more scanners not reading the money orders causing bank errors! #### Cons The only con is when I can't get my bosses to implement another one of their programs! --- ### Zego Payments saves us time and $$ - Overall rating: 5/5 - Reviewer: Georgia C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Very happy with Zego payments and the Zego customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Zego for processing resident payments, which allows our customers to use a variety of payment methods we would not otherwise be able to accept. Zego integrates with our management software and automatically updates the resident's account. #### Cons Users sometimes forget to turn off their automatic payments. But Zego has implemented the refund button so that has become easier to correct. --- ### ONLINE PAYMENTS - Overall rating: 5/5 - Reviewer: Bibianaq M. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered GREAT EXPERIENCE WITH ZEGO, WE ALWAYS GET RESPONSES TO THE EMAILS #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ZEGO PROCESES ALL OUR RESIDENTS PAYMENT WITH EASE AND DIFFERENT PAYMENT OPTIONS #### Cons THE TIME IT TAKES TO REFUND A DOUBLE PAYMENT --- ### PayLease switch to Zego tanked customer service - Overall rating: 2/5 - Reviewer: dustan m. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered If you like long loading and waiting times then boy you have found the correct company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Has a website that mostly works despite long loading times #### Cons If you need an adjustment made on a scanned check, good luck. It isn't happening. They will reduce checks but never increase checks to the correct amount. They rely on you to figure out if a check was scanned for a lower amount then stated. If you have a check overstated then they will adjust immediately. Takes months for adjustments to take place so bank recs are consistently rolling Journal entries. #### Reasons for switching to Zego Aptexx was better #### Vendor response Thank you for your candid feedback. We sincerely apologize for any frustration our website has caused you. We pride ourselves on our tech-forward platform and responsive customer service, so we are very sorry that we missed the mark here. We would really like to make this right. We have alerted your account representative, who will be reaching out to you shortly to help resolve these issues. Again, thank you again for your feedback, and we hope to improve your experience in the future. Replied July 2020 --- ### Love this Service - Easy to Use - Overall rating: 5/5 - Reviewer: Ashley S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used this platform for 3-5 years and love it. It is easy for customers to use and the automated emails are helpful. #### Cons It does take a few days to off board tenants from the automated emails but, we have found a work around. --- ### Easy to use - Overall rating: 5/5 - Reviewer: miranda R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great benefit to give a option for all of our resident to pay, we save so mush time by not having to process checks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Paylease so our leasing company can accept credit card payments, we love that our residents have a choice for payment. #### Cons Paylease does charge the resident and the leasing office to use the product. I wish they would just have one flat fee for both. #### Vendor response Hi Miranda! Thank you for taking the time to leave us a review. We love that our solution saves you and your associates so much time - that's our #1 goal! Also, just to let you know, we have recently updated our pricing models for 2020, including a subscription-based, flat fee option. If you would like more information on this, don't hesitate to give us a call. Thanks again for your review, and thanks for using PayLease! Replied January 2020 --- ### Easy to use and a game changer - Overall rating: 5/5 - Reviewer: Jesse P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Very good experience, easy to use, highly recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has taken us from excepting money orders for rents to doing it all electronically. #### Cons the fees for the tenants if the use a credit card --- ### Simple To Use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy ZEGO for the fact that our tenants have the opportunity to pay online versus coming to office to drop off money order or cashier checks. #### Cons Actually have no complaints about Zego it has been running smoothly ## More reviews [Next reviews](https://www.softwareadvice.com/property/zego-profile/reviews/?page=2) --- Zego Reviews, Pros and Cons - 2026 Software Advice