AbacusLaw Software


 

Abacus Law is a case automation software for legal practices. The system works as a practice management tool and scales to grow with a business.

This system allows users to automate deadline management through the use of rules based calendars and simplifies data capture and relationship management specific to different areas of law (PI, criminal, civil, etc.).

It also centralizes documents, emails, notes associated with matters and/or contacts, and handles form creation to produce signature-ready forms. Abacus can be further customized to meet the specific needs of a law firm.

Abacus has an accounting module that integrates billing, time keeping, and reporting and handles trust accounts and retainers. The software has a legal calendar management system that helps users to manage appointments, tasks, and deadlines.

Abacus Law can be deployed on a local network, or through abacus private cloud that allows users to access all their applications from anywhere, anytime, using any device that can access the Internet.

 

AbacusLaw - Accounting and prebill
 
  • AbacusLaw - Accounting and prebill
    Accounting and prebill
  • AbacusLaw - Accounting main
    Accounting main
  • AbacusLaw - Main screen
    Main screen
  • AbacusLaw - Dashboard analytics
    Dashboard analytics
  • AbacusLaw - PI intake form
    PI intake form
  • AbacusLaw - PM and calendar
    PM and calendar
Supported Operating System(s):
Windows 7, Windows Vista, Windows 8, Windows 10

100 Reviews of AbacusLaw

 

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Software Advice Reviews (19)
More Reviews (81)

Showing 1-19 of 19

Linda from Iannelli & Associates
Specialty: Criminal
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

DON'T BUY THIS PRODUCT, DON'T BE SCAMMED LIKE ME

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was solicited to migrate from Amicus because Abacus bought out their completion. Now I cannot use my old program and cannot use Abacus either. I will fight them all the way. Can anyone say Bait and Switch Class Action? What a complete joke. Now I have to fight with my credit card. I am glad I did not authorize an automatic withdrawal from my bank account! Sucks how much time I have wasted trying to fix my case management that wasn't broken to begin with and now it is. DO NOT BUY THIS PRODUCT. DON'T FALL FOR THE FAST TALKING SALES GUY!

Pros

NOTHING GOOD ABOUT THIS PRODUCT. NOTHING WAS A REPRESENTED AND I AM STILL STRUGGLING TO GET BACK TO FUNCTIONALITY.

Cons

EVERYTHING. EVERYTHING. I BOUGHT INTO THE CLOUD BASED SERVICE, THEN I WAS TOLD I CANNOT PRINT THROUGH THE CLOUD. WHAT LAWFIRM DOESN'T PRINT?

Review Source
 
 

Deb from Johnston Kinney and Zulaica LLP
Specialty: Estate Planning
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

It took 9 months to go live ( after they promised two) and we are still not fully functional with this program after countless hours of staff and attorney time and their time as well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Migrating to a new system is always hard and we expected some bumps along the way but we never imagined that the program would cause the level of unproductivity it has. The training modules are fine but the program itself has been a huge strain on our office all year.

Pros

Abacus law has potential for new firms possibly that are starting out with no expectations and no need to import large data.

Cons

Program does not work well with third party vendors; the cloud is super slow; crashes and freezes continually, email linking is unusable. Accounting program has quirks that do not allow you to tab through. Calendar is limited in how many people you can assign to groups. Calendar synching with phone is spotty.

Review Source
 
 

Matthew from Salvation Army Kroc Center Hawaii
Specialty: Litigation
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I interacted with this software only twice but both times were excellent. I didn't know it would be so easy to use the cloud with my lawyer.

Review Source
 
 

Nadin from Cutter Law Firm
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Dont buy Abacus - You wont get ANY customer service - HOLD time 2 HRS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

No none.

Cons

When the personal injury settlement statements don't look right and you call to help make them look right, you're on the phone for 1-2 hours and get no answers. You are repeatedly told by "tier 1" people that you cannot be transferred to "tier 2" people even though your question is high level. They put you on hold while they talk to other people, people who you cannot talk to. You sit on hold while they click on your computer screen but do not fix the problem. One person there, maybe two, can look at a problem with a personal injury settlement statement and fix it quickly. Having 2 people who are able to fix settlement statements quickly there at Abacus when they likely have thousands or hundreds of clients is not enough. They are under-staffed when it comes to getting answers and trouble-shooting settlement statements.

Review Source
 
 

April from Carlson Law
Specialty: Divorce
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Horrible! Do not use this company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was LIED to to get me to sign a contract with them. After signing the contract it became clear their product did not work, they refused to cancel the contract and instead demanded that I buy additional services from them so that the initial product I purchased would work. This is not only unethical, but this borders on illegal! DO NOT USE THIS PRODUCT!

Cons

Product did not work. I signed a contract under the promise from these crooks that their system would work with my current equipment. It did not. And now they want me to continue to pay for a service that does not work.

Review Source
 
 

Randy from Devaney Pate Morris & Cameron
Specialty: Government
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

There are much better options out there.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For just a little more than you will ultimately spend on Abacus, there are much better solutions out there. I cannot, in good conscience, recommend this product to anyone.

Pros

We did like the time-keeping function. It provided an easy way to enter time. Also, we liked the statistical charts that were available showing daily performance.

Cons

Everything else. Essentially, customer service is not fully up to speed on everything. Frequently, you call and then have to wait for another call when the tech tells you he/she has to ask someone higher up. Also, Abacus management makes promises that it does not keep. When things got really bad, e were told Abacus would release us from our contract and stop automatic withdrawals from our bank account if I promised not to write a negative review. They did not hold up their end.

 
 

Mary from Partridge Partners PC
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Used to love this program, but in the last 3 months, some serious structural flaws have developed in the software, creating faulty Reports

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In the past 3 months, the software has been producing incorrect reports....missing invoice #s on Statements, Trust money being applied incorrectly to invoices, etcetera. When I filed a Case Report, it was "closed" without notifying me. The problem was not solved.

Pros

The Abacus Accounting software provides a great place to store all information needed for billing legal matters, which can be complicated

Cons

the phone support is a group of tech-savvy guys, but they don't know anything about accounting, so they can't understand accounting issues

 
 

Meredith from Law Offices of Meredith Madon
Specialty: Litigation
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Negative experience would avoid this company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software itself is functional - not great but functional. I found it to be a bit behind the times but it works well enough.

Cons

The company continually requires more and more money. They sold me their software as a one-time-buy scenario however about a year or two after buying the software I received repeated calls from a salesman explaining that systems were crashing and I had to buy the update to avoid losing all my data. I was talked into buying the update even though I had no issues because I was told that my system could crash and lose data without warning. I later found out from techs at the company that there was no such major catastrophy. The company did, to its credit, provide me with a year worth of technical assistance which I never needed. I did just call with a request to switch my program to a new computer and the rep refused to help or let me speak to a manager. They sent me an e-mail with instructions but refused to walk me through it or assist me in the process of the transfer.

 
 

Esther from Sanders & Associates PC
Specialty: Personal Injury
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Do NOT BUY IT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am in the process of finding a different database. I pay almost money per month for technical support. I have been waiting for a week for an answer back from them currently. When they did the update it converted all the date of births to 2000 .... so if you were born in 1995 it shows your date of birth 2095. They tried to tell me a year ago that my contract had expired and wanted me to sign another 5 year contract. I was willing to sign a 3 year and they refused. They continued to charge my credit card for their support after that date. Turns out I did have another year with them and my contract was not expiring. They are HORRIBLE!!!

Pros

It's a database. It does what it is supposed to do... when it is working. However, it is impossible to get technical service.

Cons

Technical support is non-existent. I have tried multiple times to get an answer to a simple problem, and have been told everything from I don't have a contract with them to it's not their problem. Instead of attempting to help, they smart off and are rude and ridiculous in their responses. My IT people were working with abacus to install an update. It did not work and abacus did not respond to calls or emails for a full week. Then after refusing to get off the phone until someone spoke to me, the guy said they just needed to do a couple things and would I like him to do it then. Thirty minutes later it was working. We spent an entire week without it because they simply would not respond to us. They kept saying someone else had our account but that person was always on the phone with another customer, Managers did not return my phone call either.

 
 

Thomas J from Azar Law Offices
Specialty: Criminal
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Abacuslaw - The Answer for any Law Firm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Abacuslaw is a complete case management software package that makes keeping track of clients, conflicts, calendars any anything associated with a law practice under one roof. The technical support staff is always available and ready to assist with issues related to the software or to guide you through using the package. If you want a complete package to streamline your practice and make your billing time more productive, this is your answer.

Pros

Everything is under one roof. Technical support staff is superior

Cons

Have not found one yet. I have been using this software for 17 years

Advice to Others

Call them, try them, you will love them

 
 

Jason from Jason C Luna PLLC
Specialty: Personal Injury
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Proven. Simple to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I first used abacus while at a former firm, and at the time it was basically a calendaring system. It evolved, and I began using it after opening my own office. I have watched it evolve, and there have been significant developments, year after year. It's simple to use and reliable.

Pros

Simple to use. Solid investment. Excellent customer service.

Cons

No in person training offered at site in San Diego.

Advice to Others

Well worth the investment.

 
 

Enita from Kushi Law Firm, P.A.
Specialty: Litigation
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Don't buy it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After doing my research, I decided to get Abacus 2 years ago (not the cloud based). It has not worked out as I thought it would. I got it because you can do billing and have the client information/case management in one software; technically, it is 2 separate software that talks to one another.
The accounting part of the software crashes a lot, too. You may be working and have the time running and then it just decides that it doesn't want to run anymore and needs to restart. OK. Great.

To do billing, it takes me a long time. You have to push about 15 buttons before you can get the bill.

There have been multiple accounting issues that I have to deal with. It has miscalculated some amounts and I caught it because I pay close attention to my client's trust funds and what they owe the firm.

The learning curve is HUGEEEE. It is a pain to learn and 1980s platform. Come On!!!

There are so many quirks about it that the developer doesn't think at all about the end user.

Customer service has been good overall. They don't always call me back when I have an issue or they call me when I can't talk to them. They are supposed to call back, and they never do. One time a customer service was essentially laughing at me, which is was nice. =(

Soon, I am going to stop using and try to go get another one, which I am not looking forward to but can't bother with abacus anymore

Pros

Nothing. I wish I never bought it.

Cons

Everything.

Advice to Others

Don't buy it.

 
 

M Patricia from Marrison Family Law LLC
Specialty: Litigation
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

DO NOT FALL FOR THIER EXCELLENT SALES PITCH

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This was probably the worst decision I have made in my 38 year career. Our firm is still not operational and we've been working with them for six months. The main issue is that Abacus will not connect from San Diego to Colorado: the internet based program shuts down suddenly and your work is missing if you have not saved it on your server (outside of the Abacus program). This is a problem if you are on a deadline. When we brought that to Abacus attention, they blamed a third party connection. We had our IT guy call the third party but because we are not customers of the third party, they would not talk to us. So basically we are paying for a program that does not work AND Abacus wont fix it or even contact the third party with whom they contract for the connection. Furthermore, the migration of my billing program to Abacus billing was a nightmare as Abacus loaded the trust account into the operating account as a credit, i.e. zero in trust. Once they sorted that out, the billing program would not accept payments from clients. My bookkeeper was on the phone with Abacus techs for countless hours trying to work that out to no avail. Finally I sent them a certified letter terminating the contract for cause and guess what? Action! now I had ten technicians working on the multiple issues trying to get it all resolved. But that took time and my attorneys were required to spend literally hours on the phone with these guys. Billable hours lost, meant they did not get their bonuses this month, as well as the firm lost revenue. To make matters worse, the response from Abacus was that it was our fault because our attorneys were non responsive: a complete lie, unless you want to complain that sometimes our attorneys are in court handling actual client matters and cannot be on the phone with them while they are doing actual attorney work. Emails are still floating in cyberspace, not received. Printers don't work. etc etc. My choice is to litigate in another state -- completely untenable. Don't be stupid. Upgrade your server and stick with your current billing program.

Pros

Great sales pitch. If the program worked, it is a lawyers dream. It doesn't.

Cons

The program does not connect and shuts down. Then you cannot do anything. It does not operate.

Advice to Others

Save your money: put it into a server upgrade and keep your existing billing software.

 
 

Tom from Securitas
Specialty: Personal Injury
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2016

November 2016

Abacuslaw is very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is great! Easy to use. It is not cheap, but you get a lot of services for the money.

Pros

User friendly.

Cons

The price.

Advice to Others

Use it.

 
 

Oleg from Cross Plaintiff Law Firm APC
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Terrific All-Inclusive Bundle of Practice Management Software, Tools, and Cloud-Based Storage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The great thing about Abacus is that it completely takes the maintenance aspect out of maintaining all the software required to run a law practice. Abacus Cloud allows you to install all of the practice management software (we use Abacus Gold) in its cloud, along with MS Office, Adobe, and any other software that you would normally use. The cloud environment functions as a virtual private server, which is entirely maintained by Abacus, allowing both seamless storage and integration of all firm software and resources.

 
 

michelle from Miller Law
Specialty: Litigation

August 2016

August 2016

terrible customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The software has potential but the staff at Abacus would have to be willing.

Likes Least

They have the worst customer service of any organization

Recommendations

Find another software, any other would be better. You are not "allowed" to speak to a supervisor or tier two tech.

 
 

Constance from Law Office of Constance G. Starks
Specialty: Estate Planning

July 2016

July 2016

Very pleased with this product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Abacus offers a comprehensive system including case management, financial accounting and cloud storage. I think you can choose either one of the components or all of them. I prefer having case management and financial accounting all in the same program and a cloud environment is a must for me. So I have all three with Abacus.

Likes Least

The component that is missing at this time is a client private portal. Would be great to post client records there as opposed to having to mail everything to them. The cloud based component also intermittently goes offline depending upon the quality of one's internet connection. And, the cloud interface with Outlook and Word has a few minor glitches wherein Outlook does not always respond quickly when adding attachments to e-mails. The quick fix is to end the task one is working on through task master and start over.
Lastly, the forms base is relatively small. That is probably due to my inexperience with macro forms development. In any case, I have not yet used their forms much.

Recommendations

Take a look at other practice management programs and compare before purchasing. The American Bar Association has a helpful software comparison chart on its website

 
 

Steven from Cahn Litigation, LLC
Specialty: Litigation

July 2016

July 2016

Strong product with robust features to manage matters and contacts for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The seamless links between matter and name, the reporting functions, and the search functions are excellent for the price. The tech support for both AbacusLaw and the cloud service (APC) are excellent, at ANY price. the integration with Office, and the addition of other programs like Adobe Acrobat and Quickbooks make this a no-brainer.

Likes Least

I'd like a little more attention to suggested new features or capabilities I come up with.

Recommendations

Don't waste your time. This is the software that will exceed your needs. Unless your firm has hundreds of attorneys, there is nothing this program can't accomplish for you. Frankly, unless you completely customize a Salesforce or SAP-type product, you can’t get a more comprehensive package for your firm.

 
 

Thomas J from Azar Law Offices
Specialty: Criminal

July 2016

July 2016

Abacus Law is a great asset to any law office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The software is everything under one roof. A turn-key operation that allows you start putting everything you need to manage your law practice in one convenient place. The technical support that comes with Abacus Law is world class - you talk with a real person who cares about your problems and will work with you to fix any issues.

Likes Least

I am a solo practitioner so I often work on the weekend. I would like to be able to reach out to tech support should I encounter a problem over the weekend.

Recommendations

You have to give the software and yourself time to get somewhat accustomed to the various things that this great product can do to make your life easier.

 
 
 
Showing 1-20 of 81

David from Elliott Stern & Calabrese, LLP

November 2017

November 2017

Do not buy AbacusLaw Case Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Abacus is a disappointment and I strongly recommend against using it. The support blames its customer and Microsoft Abacus' failures. Our program crashes constantly and the supposed case management and document management features are too complicated to use. The phone calendar and contact updates no longer work, which was a major purchase consideration when we purchased Abacus. Now the company will not support its outdated system and is using its failure to extort upgrades from its long-term customers. We started using Abacus over five years ago and experienced many headaches thought that term. Now the system constantly crashes. As an example, for the past week or so we have not been able to add new client contacts or calendar events. Imagine trying to run a law office and you cannot open a file or put an event on the calendar. Abacus support was rude and cavalier about our problems and tried to put the blame on Microsoft Windows 10 and blamed our office for deleting something on our computer -- an utter impossibility. I cannot strongly impress upon anyone considering teaming up with Abacus my disappointment and hope you will steer clear of AbacusLaw.

Cons

The company seems to have abandoned us. We purchased AbacusLaw five years ago and now the program keeps crashing and the rude support personnel blame us for using an outdated version which Abacus says it is trying to faze out an no longer support. We bought the program because it offered case management and document management capabilities, and automatically updated contacts and calendar on the phone. Over the years, we constantly needed to contact support because the calendar and contact update functionality constantly broke down. Now the software crashes all of the time. I could not enter new clients nor could I make calendar entries for the past five (5) days. I called support and they complained that Abacus no longer wants to support this version and claimed my staff must have "deleted something" -- which is an impossibility! and the support blames Microsoft updates. We are beyond frustrated with Abacus. The program is so poorly designed there is no way to utilize many of the features it claims to have. Frankly we gave up on linking documents, producing case management reports, etc. because the software is too complicated to understand. Abacus now wants to up-sell us on its new software products and the pricing could not be more noncompetitive. I sincerely discourage anyone from using Abacus Law and this is the advice from a long term user who gave Abacus an honest and fair chance.

Review Source: Capterra
 

Oswaldo from World Health Centers, LLC.

November 2017

November 2017

Abacus is used our law office to manage PIP claims and it is not the fastest however it is good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You can keep track of your billable hours and the pre set up pleadings make your life easy.

Pros

IF... and only IF set up properly most pleadings can be pre drafted and auto filled IF and ONLY IF all case info is put in correctly.

Cons

A little slow for my own taste. Let's just say you need to set time aside to only dedicate yourself to using the software.

Review Source: Capterra
 

Thomas J. from Azar Law Offices, LLC

October 2017

October 2017

The perfect partner for a solo or small practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

AbacusNext keeps me current with my calendar; allows me to annotate events taking place in my cases; provides me a quick conflicts check; enables me to bill events and emails in each clients folder; creates an itemized billing statement for my clients. Technical support is always there to help and fix any issue that I have.

Cons

Technical support is not available on the weekends or on holidays for problems with the Abacusnext software

Review Source: Capterra
 

Heidi from Warren John West, PC

October 2017

October 2017

Great program with amazing support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that we have all of our case information in one area which is easy to access and configure to our needs.

Review Source: Capterra
 

Karen from Law Office of Karen C. Grant

October 2017

October 2017

It is a reliable case management software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It provides a trustworthy way for me to manage my cases. I like that it has a client conflict feature. I am able to keep up with calendaring, client notes and court appearances in an efficient manner.

Cons

That automatic spell check is not integrated with the software. That some of the screens could be presented in a more efficient manner.

Review Source: Capterra
 

Jim from Law Offices of Jim O Whitworth
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

from ok to horrible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Not much - system has deteriorated in quality while increasing in price. Abacus has not come through with their promises and continues to raise prices despite this.

Cons

It rarely works properly the last few years. Now abacus has turned into the crooks that change prices on their own and take money from your account without permission while refusing to process a cancellation.

Review Source: Capterra
 

Shannon from Law Office of Shannon H. Williams PC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Excellent! keeps all files up to date!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can link each email with each file so I never worry about what things have already been done. I can easily set reminders, tasks, appointments and easily access them from the calendar or the client file

Cons

It is an excellent program - and I wish I knew how to use all the features. It does way more than I know.

Review Source: Capterra
 

Mike from Teschon Riccobene & Siss

October 2017

October 2017

The customer service has been excellent whenever needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Coordinated connection. The e-mail connection to the calendar data base saves my e-mails to the specific file.

Pros

The simplicity of the basic functions and their connection--particularly the calendar billing and e-mail accounts which all used to be separate.

Cons

The print response. When I hit print it takes almost a minute for anything to come out of the printer and is an annoying delay.

Review Source: Capterra
 

Anna from Stearns Kim & Stearns
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

It has been very good for my office and staff.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The simple way it fits into my legal practice which keeps dates and matters calendared and organized in a very efficient manner.

Cons

I am not very savvy when it comes to software so I am still learning how to use all of its features.

Review Source: Capterra
 

May from Haslerud Law Office
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Abacus has definitely helped our office and all employees access all files easily and quickly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Streamlining all file information to one software program.

Pros

All important file information is at your fingertips and easy to navigate. Any one in the office can access a file and know where things are at, add notes or get important information.

Cons

Some people have had trouble learning how to link things correctly, and have had a couple issues figuring out what formats or templates to use, and matters being deleted, but just takes time to get used to. It would be nice to be able to bold, underline things or chance text colors, but you can not.

Review Source: Capterra
 

Steven from Graham & Graham, PC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

My/our experience with AbacusLaw has been very positive since we acquired it 7 years ago.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Greatest benefit is the capacity to integrate document management and financial management and billing.

Pros

We are a small office so the use of AbacusLaw makes our document management (storage & access), time management and accounting particularly important. The integration of all of these function makes it possible for my partner and me to manage an active real estate practice and divorce mediation practice with support staff. Additionally, on the few occasions we have has some sort of a glitch the support team has been quick to address it.

Cons

I have very little to offer on the negative side. From time to time when an upgrade is done there are minor disruptions in the flow of work as I adjust to changes to processing of the work flow.

Review Source: Capterra
 

Johann from Johann Chau, JD
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Abacus' customizable features and packages helped ma adopt to focusing on different law subjects.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It kept me organized and helped me understand organization principles - matter-related for files. It also made retrieval of information easy as emails are tagged to the matter.

Pros

I love the calendar based calendaring, which helped me create some workflows for my firm. In addition, I enjoyed the mobile feature, which kept the information synced to my laptop. The key payment features are also helpful. Also of importance is how everything is attached at a matter, which makes information and relationships easy to find.

Cons

It's a pain to program and get running to specifications, but it is truly customizable if time allowed for it.

Review Source: Capterra
 

Susan from Duke Law FIrm

September 2017

September 2017

Poor service, poor management, poor performance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

I started using another service after years with Abacus due to their poor customer service and technical support (which you pay for) and their inability to have a calendar that effectively syncs, then switched back as I was promised improved service, functionality, and an app and web integration allowing for seamless calendar syncing. The app doesn't even exist. Then, due to sluggish cloud performance, I was asked to add more GB at an additional fee, which I did, and after it did not improve performance, Abacus refused to reverse this and the charges, saying I am stuck with it for the rest of my contract term. I am done with them; gathering my emails and other contacts so I can get out of this contract due to their breach of promise. I will never go back to Abacus with the way they have treated me. Calendar syncing problems are the worst; when entering appointments in Outlook, sometimes they do not sync which means important court dates and other things are missing from my office calendar.

Review Source: Capterra
 

Barb from Litigation Support Specialists
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Great Salesmen, Terrible Service - a business liability

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time capture for billing, full accounting software.

Pros

Strong database with a lot of features and the unique Outlook add-in to bill emails straight into the integrated accounting software. The add-in will make you very dependent really quickly if you bill for time reading and responding to emails.

Cons

Horrible support and inaccurate sales information. Each time there is an update, we had to end up calling in to fix the problem. If we were lucky, we got an experienced tech. Otherwise we ended up going through several until the problem was fixed. We would spend hours on the phone each time for days in a row and the problems would completely prevent us from working for a day or more. The down time was costing us too much money and client retention issues. Finally after 5 years we had enough and cancelled the program based upon the original salesman's representations that we paid for the program for 2 years, then after that we could pay for maintenance but we would have a usable stand alone program. We found out that is untrue when we cancelled. We were not given the opportunity to retrieve our information, billing or financials unless we paid for a month-to-month account and tech fee. In response, the company would not return our phone calls.

Review Source: Capterra
 

ANELIYA from ANGELOVA LAW FIRM LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I had a very bad experience with both the software and the customer service department.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

none

Cons

The software takes SO MUCH time - I realized how time consuming this software is on the very first day! I immediately called the company and tried to terminate the contract. The software was NOT what abacus represented. Of course, they refused to cancel the contract. They said they would keep billing me. The guy i spoke to told me he did not have the authority to cancel it. HORRIBLE HORRIBLE EXPERIENCE. Save yourself a headache and money! Now I pay for software I DO NOT USE. Also, the sales person lied to me I had to pay for "training hours." They charged me for training, which I never used. I told them this software is NOT working for me. I wanted to cancel the software on the very first day when I purchased it. Again, they refused and told me I would be billed for 3 YEARS - PAYING 3 YEARS FOR SOMETHING I NEVER USED. This company made misrepresentations about its software and now wants to profit from its own wrongdoing!

Review Source: Capterra
 

Basil from Plastiras & Terrizzi APC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Abacus Accounting\Billing needs to reduce keystrokes when billing and correcting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

coordination with Abacus Law Calendaring program, which is excellent.

Pros

Integration with calendar is good; can click on calendar events to bill them. Ease of integration is generally good.

Cons

It takes TOO MANY KEYSTROKES to bill a time tix, time tix window is not easily navigable, offers little flexibility in billing, need a separate "time tix" for each matter billed, cannot use case name (vs billing number) to bill (other programs allow billing by either name or number).
Need a way to check calendar events for the month to identify those not billed.

Review Source: Capterra
 

Robert from The Nelsen Law Firm
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Everything -- and more -- that a sole practitioner needs for case management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can practice without a secretary.

Pros

Ease of access of court, client, and opposing counsel information, as well as calendar and diary reminders (critical for a one-horse show such as mine). Plus, the customer support branch is the best I have ever encountered for any kind of software, ever.

Cons

Too many features that are not important to me and get in the way. It is sometimes difficult to get to the task I want to perform without having to navigate around features that are unnecessary to my small practice.

Review Source: Capterra
 

Judith from Daly Family Law Firm
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

I have used Abacus for over 10 years, and have found it to be extremely intuitive to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am a very effective in my billing using this software.

Pros

When using Abacus to manage cases, the process is as simple as doing the client work, then billing the time, and finally creating an event to either follow up on what was done, to perform an additional task, or to appear in court on a specific date. I can then move from client to client, not have to remember anything because I will always know the exact status of each client's matter. And if a client calls, I don't have to pull a file to update them on the status of their matter.

Cons

With the most recent version we have had an unusual number of things that are not working the same way they worked prior to the update. While the support staff seems capable, they are on the West Coast and I am on the East Coast, so I end up staying at the end of the day to resolve issues.

Review Source: Capterra
 

Donald from Martin & Hedervare PLLC
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

My experience as a new user has been positive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is comprehensive in scope so I can keep all of my relevant information in one place and retrieve it on the fly, which means I can answer client inquiries effectively and efficiently.

Pros

I like the ability to learn about the software at my own pace and being able to use a variety of methods to get the information.

Cons

The amount of time it can take me to make changes. I have had formatting issues that were discussed in the videos and had a lot of difficulty setting up the same new formats in my own program.

Review Source: Capterra
 

Shi Anne from Kenneth Bohannon, PL

July 2017

July 2017

A great choice for law firms.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to link emails and track electronic information is very useful and allows the user to locate past correspondence with ease.

Cons

The inability to track telephonic communication can sometimes be an issue; however, notes have become useful for this task.

Review Source: Capterra