BigTime - Time & Billing Software


 

BIGTIME is an online time and billing software designed to serve professional service firms like accounting, engineering, government contracting, legal and IT services. The integrated solution offers features like time & expense tracking, WIP management, task & workflow management, invoicing, billing and more.

BIGTIME time tracking feature captures every time spent on projects or out of office activities through mobile timesheet app. Employees can submit expenses through the online portal or directly from their mobile sets and attach scanned receipts as expense proof. Once finalized, the solution automatically generates a digital expense report and submits into the system for approval.

BIGTIME also offers comprehensive project management features to helps managers monitor project status, defines tasks and activities, assign tasks and more. The built-in billing & invoicing tool helps businesses streamline their accounting operations with automated expense calculations, multiple billing rates and receipt management features. Businesses can leverage pre-built reporting templates or create new templates to address their compliance and audit reporting requirements.

Users can also access the solution on their Android and iOS smartphones using BIGTIME mobile apps. The solution can integrate with various accounting and ticketing solutions including QuickBooks, Slack, Zapier and more.

 

BigTime - Time & Billing - Timesheets
 
  • BigTime - Time & Billing - Timesheets
    Timesheets
  • BigTime - Time & Billing - Expenses
    Expenses
  • BigTime - Time & Billing - Admin homepage
    Admin homepage
  • BigTime - Time & Billing - Invoicing
    Invoicing
  • BigTime - Time & Billing - Client approvals
    Client approvals
  • BigTime - Time & Billing - Tasks
    Tasks
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

294 Reviews of BigTime - Time & Billing

 

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Software Advice Reviews (45)
More Reviews (249)

Showing 1-20 of 45

Tom from Engneering
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Outstanding Time and Billing Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Support team has been friendly and very helpful!

Pros

User friendly interface with numerous features. Has saved me hours of time with my monthly invoicing. The ability to know where my staff is being utilized and what projects are most and least profitable.

Cons

There is nothing that I do not like yet, but you do need to invest the time to get all the benefits.

Review Source
 
 

Renee from AJ Tutoring
Specialty: Other Services
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Time Tracking Made Easy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We have a very complex payroll system and Big Time has been able to accommodate our needs. They've also assisted me in setting up specific reports that we use.

Pros

Big Time not only has an exceptionally easy interface for our employees - but their support team is also fantastic and super responsive when/if questions arise.

Cons

None that I can think of. Whenever we have an issue arise, support team is quick to assist.

Review Source
 
 

Rita from Three Cs
Specialty: Accounting/Taxes
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Does what it says on the tin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend

Pros

- Easy to use
- Helpful staff
- App does not crash all info on their
- Makes life easier when doing repetitive tasks

Cons

no cons really, price is okay I guess but have seen cheaper when shopping around for me it is affordable but not sure if this would be the case for smaller businesses

Review Source
 
 

Nicholas from Nicholas Agneta Architect
Specialty: Architectural
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Disappointing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When I subscribed, I made a specific request to be able to start sending out invoices. I am a very small business, that grew quickly, and was very behind in my billing. When the first tutorial began, I asked the presenter if would be able to submit an invoice at the end of the tutorial. They were not aware that was my critical need and proceeded with the tutorial for setting up the background information for the product. I would have to take another tutorial before I could submit an invoice. After the first tutorial, I want back to my old system of invoices....a little clumsy, but effective...I was really disappointed that the tutorial was a canned script, and my request to get an invoice produced on the first tutorial was not provided. I realized Big Time was not flexible in this way. I realized I am too small to have a staff person assigned to managing the software, so I want back to doing the excel spreadsheet.

Pros

Seems ok...the sales people were good....I wish I had the time to learn the system. but I was not able to get an invoice out.

Cons

did not get good initial responce for support. They are probobly good for a medium to large company.

Review Source
 
 

Max from The iFish Group, inc.
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

BigTime is a great software for managing time entries!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like it overall. I think a Chrome extension/Firefox plugin for the timer would be awesome. I currently use Toggl for tracking my time time throughout the day because of that, I then use BT for the actual timesheet.

Pros

I think that the usability of the timesheets is very high, as well as the ability of administrators to go back and adjust entries.

Cons

I think that there are some areas that could be developed a little more, mainly My Company > Project List > Project. I think a standalone section for accessing a project could be helpful, rather than needing to stay on the list. However, I also see a lot of cases where the list is helpful. Maybe a popup window or a separate section that gives the user a larger view of the Project they are working on.

Review Source
 
 

Sean from AJ Tutoring
Specialty: Other Services
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

BigTime is Intuitive, clear, and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The interface is clear and easy to use. It didn't take long for me to get the hang of it after my manager explained how it worked.

Cons

One time our company's file got corrupted resulting in everybody having to manually re enter their time.

Review Source
 
 

Deni from Delta Think
Specialty: Management Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Love Big Time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Brea deserves a trophy for all she does!

Pros

It is so easy to use, I learned it in a day. Our "onboarder," is prompt to respond and has the ability to answer each and every question. It's a very personable group. The UI is clean and simple, and you can customize almost anything.

Cons

Can't do some more granular stuff we need, like weekly (rather than monthly) resource allocations, and there are some necessary workarounds, but it still is going to save us so much time.

Review Source
 
 

Nidia from Atom Engineering, PLLC
Specialty: Engineering
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great Project Manager Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Friendly software. Very easy to use. The customer service very nice. Lots of different reports in accounting and project manager

Cons

The company could do better job offering a better price for small companies or should cost much just to add one more user.

 
 

Nausheen from Walker Sands Communications
Specialty: Other Services
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Very handy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I've worked at agencies where we used excel to track time -- this is a huge step up from that. Very easy to use, has a mobile app version, can access my time off tracker and more. Highly recommend.

 
 

Ayesha from Webber + Studio Architects
Specialty: Architectural
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

BigTime: Architecture Office Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using BigTime for about 6+ months at the office I'm currently working in. It's been mostly easy to use, and keeps track of our time really well! I particularly like that we can update our budgets on there.

Pros

Updating budgets easily; Being able to track hours for yourself as well as other employees.

Cons

We were having difficulty inputting some of the previous invoices into the system to reflect the true amount. However, customer service ended up figuring it out for us.

 
 

Rodney from Greystone
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Rodney greystone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Like it very much only thing I would like to change is to accept a value of zero in hours worked box for construction workers that miss or have no vacation

Pros

Very easy to work

Cons

Not accept zero as value

Advice to Others

Two thumbs up

 
 

Peiheng from PHT Lighting Design
Specialty: Architectural
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Easy to use and generate report

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We have been using Bigtime for almost two years. It made submitting time sheet and track work progress very easy.

Cons

The mobile version is sometimes confusing. It does not seem to update automatically. I have been signing out and signing back in to get the timesheet update and it would be great to skip this step. The other part I find it a little confused was the projects that have been classified as "completed". There are times I still like to generate report and see our time performance about the past completed project. But so far, the only way seem to be going back to reclassify the "complete" status to generate report.

 
 

Cheryl from The Dentists Service Company
Specialty: Other Services

August 2016

August 2016

Quick implementation and ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

BigTime combines a wealth of functionality in a very user-friendly and simple to use package. Even if you're not using all of the features, you can repurpose some of them for other requirements. It also doesn't try to incorporate every piece of functionality into one place - focusing instead/first on having a great interface that's easy to use and building on features. BigTime's support is also very available and responsive.

Likes Least

The only thing I wish it had was the ability to cross-tab report data by time period - all of the reporting is very customizable, but flat - if you pull data for a multi-month period, you can't organize the results by month. At least you can get the data and export it easily though.

Recommendations

Engaging in a demo and using the free trial was very helpful. Do the best you can to define your requirements, both current and near-term up front... we picked the "right thing for right now" knowing that it may not have everything we would need for the long-term future because getting up to speed quickly and easily was important to us. The best system for right now is something that you will use.

 
 

Daniel from Steven Broadbent CPA
Specialty: Accounting/Taxes

August 2016

August 2016

BigTime Time and Billing Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The best thing about BigTime time and billing software is its easy interface. It was easy for me to understand the set up and daily use features.

Likes Least

It allowed a client to be set up multiple times, which confuses the user and the biller.

Recommendations

Double check your client list to insure no duplications.

 
 

Benjamin from OPA Design Studio
Specialty: Architectural

August 2016

August 2016

It's been very good. This is our second time using PM software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It's relatively straight forward. Bigtime has been very responsive to our inquiries.

Likes Least

Not into using the email option to send bills from Bigtime.

Recommendations

So far, I haven't seen anything better. We use it for Architect project management.

 
 

Daniel from Relay Application Innovation, Inc.
Specialty: Engineering

August 2016

August 2016

Very Intuitive and Clean

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I enjoy how this product is able to cater to various individuals with multiple projects being completed at the same time.

Likes Least

There are a few bugs at times, but are quick to solve issues which arise.

Recommendations

Try out the trial period and discover what is available up front. There are many ways to use this solution, and can make it work for your business.

 
 

Greg from G B Mendenhall Pllc
Specialty: Legal

August 2016

August 2016

The software works very well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The flexibility to produce time/billing reports and the ability to enter time on my iPhone.

Likes Least

I have experienced sync issues with QuickBooks. This is a result of my not understanding the proper setup of new matters in QuickBooks and BigTime.

Recommendations

Spend more time in the initial evaluation period to understand the proper setup of BigTime and Quickbook matters.

 
 

Corry from Cloward H2O
Specialty: Engineering

July 2016

July 2016

Big Time is a good program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Best software to manage projects for A/E firms that we've come across - and we've looked extensively!. Handles accounting, project management, time and expense tracking, scheduling, progress reporting - all integrated and visible to everyone you want to see the information on your team.

Likes Least

Not totally intuitive, but it's all learnable. Once you understand it, its good.

Recommendations

There is a learning curve, but it's not hard - and their support will walk you through it.

 
 

Marek from Webber + Studio Architects
Specialty: Architectural

July 2016

July 2016

Streamline tool for billing, profitability, and time efficiency.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use, and smart chart for time input. The clarity of the presentation is helpful, as is the live tabulation at the bottom and sides. It is a great way to see the development of time and project allocation on a daily basis.

Likes Least

Automatic reorganization of line items. It would preferable to be able to reorganize these by the user.

Recommendations

Make sure the various abilities are understood before evaluating the program; what are ALL the possible take-aways.

 
 

Stefan from Webber+Studio, Architects
Specialty: Architectural

July 2016

July 2016

Great budget overview, difficulties at important history data.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The budget overview is really nice at a quick glance.

Likes Least

Time keeping system. Way too complicated and not as intuitive as other, newer mobile applications.

Recommendations

Make sure you have a strategy in place for importing data prior to evaluating software in depth.

 
 
 
Write a Review
Showing 1-20 of 249


April 2018

April 2018

Cloud Time-tracking with quality support for small Professional Consulting businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It saves me tons of time and frustration entering several people's information into QuickBooks and then will download into invoices once it has been transferred. Put in as much info as you need in the description and it will populate.

Pros

I needed to find something specific that could work for my consulting engineering industry, interact with QuickBooks desktop, and with remote people. I am the owner, the IT, the accountant, the engineer, and I need something that can work logically and simply, not break the bank, provide good customer support when I need it (which they do, quickly). So far, it has been pretty easy to learn and set up.

Cons

I was not able to get one task set up for each person that worked for different billing rates. I had to set up a separate task for each.

Review Source: Capterra
 

Pauline from Adept Group LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Taking our billing and time capture to next level

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saved time, better reporting

Pros

Cloud based and integrates with Quick Books desktop. Easy for users to begin using with our much support from our back office. Many short videos with instructions on how to use. I like that the invoices are now one document with receipts included if needed to submit to clients. AT a glance you can see how profitable a job.
Lots of reporting possibilities, I am new user still learning how to use all the reporting options.

Cons

Setup was a difficult due to no real process suggestions such as step 1 - 10 ect.
I hope BT includes for future users more standardized set up process.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: April 2018

April 2018

 

Hi Pauline,

Thank you for your review of BigTime!

I was sorry to hear that training and setup was difficult. As each of our clients are unique, we do try to tailor each training experience for each client. The only downfall to that is we don't have a detailed outline of what to follow.

We do however have a critical path that we follow that I will be glad to share with you that may offer some additional clarification.

Please let me know if you feel that would help and I hope that you have a fantastic day!

Best,

Brea Phillips
Customer Success

 

Christopher from Compliance Audit Partners LLC

April 2018

April 2018

excellent on boarding session Brannon was superb!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it is very easy to use and understand and the fact that I can watch the recording again is very helpful

Cons

not much I don't like at this point I have used it ith another company and cant think of anything I would change based on usage

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: April 2018

April 2018

 

Christopher,

Thanks so much for taking the time to leave us a review - we cannot tell you how much we appreciate your opinion and your willingness to share it with us. We are very happy to hear that your training has gone well so far and that you find BigTime easy to use and understand. Please do not hesitate to reach out to us if there is anything that we can do to assist you or if there's anything that we can do better!

Thanks,
The BIgTime Customer Success Team

 

Denise from J.M. Teague Engineering & Planning

April 2018

April 2018

We use BigTime for Professional Services Automation. It is great for our multilevel company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our company is not able to more accurately and completely track time to be charged to a project. Our systems are now more automated and more paperless.

Pros

BigTime allows users from a variety of backgrounds to connect to the software from various platforms (desktop, laptop, smart phone) to track time per project, to track expenses on a daily basis with electronic submission of receipts, to run reports on time spent, to connect with external accounting software seamlessly.

Cons

the software has some limits on "naming" items that do not always correspond directly to our external software and do not fit within our company culture. (For example: In BigTime, billable means charged to the project, may invoiced or may not invoice. In our company culture, billable means an invoice will be sent for payment to the client.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: April 2018

April 2018

 

Denise,

Thank you so much for the review - we truly appreciate the time and the effort you've taken to let us know how our software is working for you. We're very happy to hear that BigTime is working for you throughout your organization and that you're able to use the software across several different platforms - we work hard to make that happen!

We're very sorry to hear that some of the terminology used by BigTime is inconsistent with your business processes. We try to make BigTime as flexible as possible, and you can change many of these terms within your Lexicon (check under My Company>My Company>Lexicon) but there are some terms we cannot change at this time. That being said, that feature might make for an excellent Feature Request. If you'd like to learn more about how to submit a Feature Request, please reach out to us at success@bigtime.net.

Thanks again!
The BigTime Customer Success Team

 

Anne from Runberg Architecture Group
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

We've used BigTime for many years. With the new IQ product we are expanding beyond just timekeeping.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better project tracking for project managers

Pros

Timekeeping and tracking are super easy. You can report on most anything and being able to export info is great. The support staff is quick, efficient and friendly.

Cons

A few things take a lot of steps to use effectively - you'll have to enter info, run a report to see the results and then change the info.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: April 2018

April 2018

 

Anne,

Thank you so much for taking the time to post a review - we truly appreciate you taking the time to do so! We're tremendously pleased that you're utilizing many of our product's other features beyond timekeeping and we hope that you find them just as simple and straightforward.

Please let us know if there is anything we can do to help you out in any way with your BigTime - that's what we're here for!

Thanks again,
The BigTime Customer Success Department

 


April 2018

April 2018

Excellent way to track worked hours

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Bigtime is user-friendly. Something that you will not be confused to use. The interface is plain and less complicated.

Cons

So far so good. I don't see any problem. Previous issues have already been fixed and I never experienced it again.

Review Source: Capterra
 

Al from Crossroads RMC

April 2018

April 2018

BigTIme makes time and expense tracking easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The web interface works well and is very intuitive to use. Since it is cloud based you can aceess it from any web browser.

Cons

I would like to be able to have more than one timer running concurrently, but I understand wht this is not allowed.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: April 2018

April 2018

 

Al,

Thanks so much for leaving a review for us here on Capterra, we truly appreciate it. We're also very happy that your BigTime is making your life a little easier by helping you record your time and tracking your expenses via the web!

Regarding your question about running multiple timers at once - the reason for this is straight forward: BigTime timers are not a clock-in/clock-out system, but are tracking your time minute-by-minute, second-by-second, like a stopwatch. If you could run multiple timers at once, then, there's a possibility that you might double-charge some customers, or even accidentally charge "Customer A" for work that was actually done for "Customer B"- and no one wants that. However, it's very easy to switch from one timer to another - just a click!

If you'd like more info on timers, please check out this KB Article: https://kb.bigtime.net/using-bigtime/tracking-time/using-timers/

We hope this helps!
The BigTime Customer Success Team

 

Audrey from GSE, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

We recently switched to Bigtime Pro and for the most part it was an easy transition. I've contacted

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Value
Support
Pros

The transition from the old software was smoothe. The App is an awesome addition and is very easy to use.

Cons

The capability of the App to log credit card expenses is one of the upgrades we're waiting on. My employees love the app but we can't use it because they can't log their credit card expenses.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: April 2018

April 2018

 

Audrey,

Thank you so much for leaving a review for BigTime and for the services you've received. We're very happy that your transition has been smooth and that you're finding the software easy to use!

Regarding your Con, please know that we're absolutely aware that this is an issue and it's in our "job jar" of problems to solve - you can count on that. In the meantime, an alternate solution is instead of using the app, you can always login to BigTime via your mobile browser at the following URL:

http://iq.bigtime.net

When you do so, you'll have all of the functionality of using BigTime from your PC, but through your phone - including the ability to log your credit card expenses.

We hope this helps!
The BigTime Customer Success Team

 

Grace from The Wolf Group

April 2018

April 2018

a very robust program. I am still learning.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Access online and ability for support team to look at data. Quick set up. Further training available for purchase.

Cons

I would like to work in tables for quicker input. Because it is complex and captures a lot of data, report drafing can be challenging.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: April 2018

April 2018

 

Grace,

Thanks so much for posting your review! We really appreciate both your time and your effort to let us know your thoughts about BigTime!

Regarding your con, this sounds like something that would make for an excellent Feature Request. If this is functionality that you think would make BigTime better, we encourage you to submit it as a Feature Request. We listen very closely to our customers and evaluate every Feature Request we receive and many of the features within BigTime today are direct results from past Feature Requests from customers in the past just like you. If you would like to do this, simply:

1. Send an email to: support@bigtime.net
2. Be sure that the Subject line reads: "Feature Request"
3. In the body of the email, provide as much specific detail as possible, to help inform our Dev Team

Again, thanks so much for your review and the great idea. Looking forward to hearing from you soon!
The BigTime Customer Success Team

 

Robin from SHDR / BBT

April 2018

April 2018

System is okay, but doesn't have as many nice shortcuts as our old system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

that it keeps the entries from last week so that we don't have to completely start over each week. It is easy to login to system.

Cons

That there are no short cuts for the comments. You can't create custom reports unless you are an administrator - it is hard to find stuff that you entered months ago

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: April 2018

April 2018

 

Robin,

Thank you so much for your review - we really appreciate the time and the effort to let us know how things are going for you in your BigTime. Regarding the "create report" con below - actually, your BigTime System Administrator can, if they so choose, create a user group which would allow this ability to be assigned to any user. The specific permission would be "Report: BigTime Report Administrator" and if you, as a user, are given this permission, then you can create and edit reports without being a System Admin. Of course, this is ultimately up to your company, however, but the ability to do so exists within BigTime.

Regarding the ability to find things that you entered months ago, we would love the opportunity to speak with you more about this. We might be able to provide some tips and tricks or some best practices that could help in this area.

Please do drop us an email at success@bigtime.net - we'd love to help!

The BigTime Customer Success Team

 


April 2018

April 2018

Using BigTime has resulted in a much more unified, streamlined system that we absolutely love

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

BigTime has many useful tools that we're using several times a day across the entire company. It's helped with communication, management & all our invoicing needs. Easily the most useful unification system we've implemented.

Cons

Initially there were concerns with compatibility along with concerns about cost. Thankfully it integrated well with our current networks & ended up cheaper than we anticipated.

Review Source: Capterra
 

Bridget from Friedman Construction & Design Company

April 2018

April 2018

Switching to BigTime has saved us a large amount of time and makes our invoicing more accurate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very intuitive and customizable. It's easy to set up and use and has great customer support.

Cons

Organizing the reports can seem a little daunting as there are so many options for customization. However, once you can outline your goals and play around a bit, it's very doable.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: April 2018

April 2018

 

Bridget,

Thanks so much for taking the time to leave a review for BigTime! We are very pleased to learn that our software is saving you time and making your business run more efficiently. We're also very pleased that our customer support is helping you too - we work very hard to make sure that our support staff are among the best out there.

Regarding the customization of BigTime Reports, please refer to these BigTime resources, which should shed some light on this area of BigTime.

Reporting Webinar: https://www.youtube.com/watch?v=bS_lGlFvy9o
Many KB Articles on Reporting: https://kb.bigtime.net/using-bigtime/#using-reports

Again, thanks so much for leaving this review - please do not hesitate to reach out if we can assist in any way.

The BigTime Customer Success Team

 


April 2018

April 2018

They make my life easy !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

I love the ease of the program ! The fact that it communicates with Quickbooks makes life easy ! It is extremely user friendly. My staff loves that we can use the app to log time via our cell phones.

Cons

It does need some work, the budget and hour allocations needs improvement. We arent use to doing this the way its set up in BigTime

Review Source: Capterra
 

Allyson from Waterford Solutions, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

User friendly and great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

The software is easy to use and integrates with quickbooks seamlessly. We have upped our productivity just by reducing time entry.

Cons

We would like to be able to add customer and items into bigtime that then sync into quickbooks. It can be difficult to create a new item in the middle of workflow.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: April 2018

April 2018

 

Allyson,

Thank you so much for posting a review - we really appreciate both your time and your thoughts - they mean a lot to us. We are also very pleased that you find our software easy to use and that you have had a positive experience with our customer success and support personnel. We want you to reach out to us if you have ANY questions, concerns, or issues.

Regarding your issues about adding new customers and items into BigTime, we would love to know more about this issue. It should be fairly straight-forward to add new customers, clients, projects, or jobs and have them sync over to your Quickbooks. Please do reach out to us at success@bigtime.net and let us know more about this and we will do what we can to clarify or resolve this concern, if possible.

Thanks again so much for your review. Looking forward to hearing from you soon.

The BigTime Customer Success Team

 

Sharon from TRG

March 2018

March 2018

Easy to use and to get support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and prompt service, the invoicing and time tracking is invaluable. Budget monitoring is easy too and the connection to Quickbooks is perfect!

Cons

When I can't fix a problem on my own, it is frustrating and does slow down my productivity but the support by BT is prompt and just have to send an email to get it fixed is easy.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: April 2018

April 2018

 

Sharon,

Thanks so much for taking the time to leave us a review - we really appreciate all our customers' feedback! We're also very pleased that you've had a a good experience with our support team - we work hard to make sure that we provide the best service out there. The fact that our core services: time tracking, invoicing, budget management and integration with Quickbooks are useful to you is stellar - we're pleased that we can help you run your business better!

Regarding fixing problems on your own, be sure and check out our BigTime Knowledge Base (https://kb.bigtime.net/) and our Blog (https://www.bigtime.net/blog/), both of which can be excellent sources of self-driven learning about BigTime. We certainly hope these help!

Thanks again,
The BigTime Customer Success Team

 


March 2018

March 2018

BigTime has been invaluable service to my company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the Task/workflow management features. I also like that this enables me to have detailed notes from staff which transfers into QB for accurate compensation AND billing.

Cons

Wish there were time stamps for staff entries; it would be helpful to see time trends for staff working on project/client matters.

Review Source: Capterra
 

Dan G. from Ex-Consultants Agency
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Employee log and time allocation tracker

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

It allows our company to see if we are properly allocation our resources to all our clients. We also are able to detect if we are over staffing our projects.

Pros

We use Big Time to properly track how much time each employee have devoted to a certain project on a daily basis. In this method, we know how we can bill our clients, and how we can properly allocate our resources.

Cons

An error may occur sometimes when submit your time logs. It sometime duplicates the times you have worked on a certain task. The workaround is that you have to make sure that your total time is equivalent to the actual time you have worked. Nonetheless, the admins can clear the incorrect entries if you have submitted it by error.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: March 2018

March 2018

 

Dan,

Thank you very much for taking the time to post this review and to let us know about your experiences with BigTime. Regarding the error you mentioned, please reach out to our support team (support@bigtime.net) to see if we can provide some solutions for you - this issue is not one with which we are familiar and we'd love the opportunity to assist you further.

Again, thanks so much for your review. We're hoping to help you more in the days ahead!

The BigTime Customer Success Team

 

Madie from Lisa Wise Consulting, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Very easy to use, fast response customer service and you can actually speak or chat to a real person

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use and fast response customer service.

Pros

99% of the time, there is someone available in the chat to answers my questions or help me to accomplish a task. Several ways to learn on how to use this software a rich library of videos and written information online.

Cons

None that I can think now. I'm pretty satisfied with this software and have not heard complaints from my co-workers either. Happy customer.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: March 2018

March 2018

 

Madie,

Very happy to hear that you are a happy customer and that our methods of support are helping you out! We're very pleased that your experience with our Live Chat is positive, we're working hard to make it so. Please continue to tell others about BigTime and if you need anything, feel free to reach out to us.

Thank you so much!
The BigTime Customer Success Team

 

Jodi from Cloudpoint Geographics

March 2018

March 2018

The customer support staff is excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Tracking budgets, time, and expense.

Pros

We like how easily you can track budgets with each project. Also, like how easy it syncs to Quickbooks.

Cons

We just started using the program, so right now it feels a little overwhelming with all the set-up.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: March 2018

March 2018

 

Jodi,

Thanks so much for your kind words. We could not be more pleased that you had a positive experience with our BigTime Support Team. We work hard to make sure that we provide you with the best possible support and we're pleased that you're seeing the results when you reach out to us for help.

Regarding feeling overwhelmed with the BigTime setup, we love to point to some of our online, free resources to assist you as you move forward. Feel free to use these, as they are available to you anytime, from anywhere that you have internet access:

Knowledge Base - filled with hundreds of informative docs: https://kb.bigtime.net/
Blog - updated weekly with helpful articles: https://www.bigtime.net/blog/
Webinars - weekly, live training: https://www.bigtime.net/webinars/
YouTube Channel - on demand, topic-driven training vids: https://www.youtube.com/channel/UCDr27IE3VSKwe8po3IzDwCQ

Please let us know if we can help in anyway. Thanks again!
The BigTime Customer Success Team

 

Mike from DSG
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Long time users. Software works will and employees like it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Chance to comment directly to the company

Pros

Easy to understand for the end user and easy to administer. Sync function works as designed and interface has improved with phone app and new version.

Cons

Missing one feature - Let the admins setup and apply Holiday defaults to employee timesheets. This would eliminate a lot of issues that come up every pay period that includes a Holiday .
For example, employees inadvertantly use a regular work code for a Holiday or they manage to use the Holiday code for the entire work week. If it defaulted on the sheets that would eliminate most of this distraction.

Review Source: Capterra

  Response: BigTime Software, BigTime Software, Inc.

Date: March 2018

March 2018

 

Mike,

Thanks so much for taking the time to submit a review! We truly appreciate your words and we're most pleased that you and your users are enjoying BigTime.

Regarding the ability to setup and apply holiday defaults, we'll be sure to enter this as a Feature Request! We certainly think that it would be a useful feature to add to BigTime and it's a great idea. Again, thanks so much!

The BigTime Customer Success Team

 
 
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