BigTime - Time & Billing software


BIGTIME is an online time and billing software designed to serve professional service firms like accounting, engineering, government contracting, legal and IT services. The integrated solution offers features like time & expense tracking, WIP management, task & workflow management, invoicing, billing and more.

BIGTIME time tracking feature captures every time spent on projects or out of office activities through mobile timesheet app. Employees can submit expenses through the online portal or directly from their mobile sets and attach scanned receipts as expense proof. Once finalized, the solution automatically generates a digital expense report and submits into the system for approval.

BIGTIME also offers comprehensive project management features to helps managers monitor project status, defines tasks and activities, assign tasks and more. The built-in billing & invoicing tool helps businesses streamline their accounting operations with automated expense calculations, multiple billing rates and receipt management features. Businesses can leverage pre-built reporting templates or create new templates to address their compliance and audit reporting requirements.

Users can also access the solution on their Android and iOS smartphones using BIGTIME mobile apps. The solution can integrate with various accounting and ticketing solutions including QuickBooks, Slack, Zapier and more.

Supported Operating System(s):
Web browser (OS agnostic) , Windows 8

343 Reviews of BigTime - Time & Billing

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  • Israel from Adel Packaging Creations Incorporation

    Specialty: Other Services

    Number of employees: 201-500 employees

    September 2018

    Good Software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy to use software. Easy to entry and set-up. And it syncs to quickbook which tells it more reliable to me.

    Cons

    I haven't encountered some errors or problems so far.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sarah from Silicon Transportation Consultants

    Number of employees: 2-10 employees

    September 2018

    BigTime Timesaver

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Really like the personal service, support has been excellent, and we are so thankful to finally have an accurate system in place for invoicing directly from our timesheets.

    Pros

    BigTime has successfully moved our invoicing from a painful manual task to a simple automated one

    Cons

    We are just in our first month as users and so far everything is going great!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BigTime Software, BigTime Software, Inc.

    September 2018

    Sarah, Thanks so much for taking the time out of your busy day to write a review for us here at BigTime. We really appreciate everything that you have to say and we could not be more pleased that we are saving you and your company time and money - that's one of the reasons why we exist! We are also very happy that you are pleased with our customer service and support - we work very hard to provide the very best experience for our users - please do not hesitate to reach out to us if there is any other way we can help! Thanks! The BigTime Customer Success Team

  • Deirdre from Booking Services

    Specialty: Accounting/Taxes

    Number of employees: 11-50 employees

    September 2018

    Controller

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great software; accurate and easy to use.

    Pros

    BigTime invoicing allows your company to tailor the rates per client. it is a faster and easier product for entering time and billing the clients.

    Cons

    I like the ease of use for this product. It is easy to create individual billing guideline for each client. I did not have any issues using this product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mofoyeke from Redberyl Management Consulting Ltd

    Specialty: Management Consulting

    Number of employees: 2-10 employees

    September 2018

    Seamless operations, excellent customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    All I have got for big time is accolades.
    My company provides virtual assistance to other professionals and our hourly billing package has been made easy by big-time. The arguments between. Our clients and our VAs over time has been 98% eliminated.
    Big up! Bigtime

    Cons

    So far I haven't seen any down side of this product. We are still in the romance stage. So far, it's meeting our needs perfectly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Shawn from OKB ARCHITECTURE

    Number of employees: 11-50 employees

    September 2018

    Highly Recommended!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Excellent app. We have been using for 3 years and was the best investment. User interface is very intuitive, integrates easily with quickbooks and the customer support is EXCELLENT!

    Cons

    Have not really run into any issues this far!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BigTime Software, BigTime Software, Inc.

    September 2018

    Shawn, Thanks so much for letting us know how things are going for you and for saying such wonderful things about us! We work hard to provide you the best service and product possible, and we're glad we're hitting the mark for OKB! :) Please do not hesitate to reach out to us if you have any questions, comments, or issues! Thanks again, The BigTime Customer Success Team

  • Michelle from One Accounting LLC

    Specialty: Accounting/Taxes

    Number of employees: 11-50 employees

    September 2018

    Big Time Migration

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were switching from an antiquated time & expense software that had reduced technical support to the point where we were almost at a standstill. Big Time was easy to use and set up and we had great support from our account executive from the initial demo all the way through our trial period to quickly getting us set up. Our office has breathed a sigh of relief at having a more nimble and intuitive product to record time & expenses. We were able to quickly set up clients due to the ease of integration from Quickbooks. We love the ability to change reports easily based on what is useful for us and to be able to adjust invoices fairly easily based on what each of our clients like to see. Our staff training has so far been quite minimal as it was easily picked up by everyone. We are in the early stages so we might run into problems later but so far so good. This program also has the flexibility to help us figure payroll overtime with reports rather than having to wrangle the information from an excel type exercise. We have not used this software for any project management type of viewpoint and there are probably better programs out there if that is your mail goal for roughly the same price. However, if you are looking for a time & expense recording, payroll and invoicing program -- especially if Quickbooks integration is also a pro -- then this is a good bet. We have not had to go back to technical support very often as the program is very easy to pick up on. There are lots of options for invoicing looks as well so you will be able to find something that will work for you. There are some quirks or shortcuts that the program uses so please use the set up team and don't be afraid to ask questions if you don't understand because they are very responsive.

    Pros

    Ease of Use for time entry and set up
    Technical Support
    Mobile App
    Quickbooks integration for both online and Enterprise version

    Cons

    There are some quirks to the product as far as knowing where to click to make changes. Minor issue really and is covered by support calls pretty quickly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sabrina from All About Pavements, Inc

    Number of employees: 2-10 employees

    August 2018

    Small Business affordability

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love that it syncs with QuickBooks and makes my life easier.

    Cons

    Took me a little bit of time to figure out exactly how to set it up.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BigTime Software, BigTime Software, Inc.

    September 2018

    Sabrina, Thanks so much for taking the time to post a review for us here at BigTime - we know your time is valuable and it means a lot to us that you'd let us know how we're doing! We're very pleased that out software and service are helping you do your job quicker and easier - please let us know if there is anything we can to to assist you more! Thanks again, The BigTime Customer Success Team

  • Eman from The Results Companies

    Number of employees: 10,000+ employees

    August 2018

    BigTime saves the time in timekeeping!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you want to have the confidence in the accuracy of how many hours you bill your client for a certain project or if you want your employees to save time in creating their timesheet, choose BigTime!

    Pros

    BigTime saved us from doing biologs, logging out and also the need of us to keep track by ourselves the time we spent for a single project. It is an online application where you can input how many hours did you consume just to create or to lead a single project versus the other projects that you are doing.

    BigTime saved me more time in logging in and logging out, and also keeping track with how many hours of work I did for the day.

    Cons

    What I don't like about BigTime is that sometimes when you submit your timesheet, it creates duplicates times. So instead of just sending 40 hours of work in a week sometimes it gets doubled or tripled.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: BigTime Software, BigTime Software, Inc.

    August 2018

    Eman, Thanks so much for posting a review for us here - we really appreciate everything you have to say and your taking the time to post a review. :) We are very pleased that our software is saving you time and freeing you up to do your job and run your business - that's precisely what we created BigTime to do! Regarding your duplication of time, please do not hesitate to reach out to our Support team (support@bigtime.net) if this persists, as this is definitely not the norm for BigTime functionality. We'd be happy to help out and get this corrected. :) Feel free to reach out to us on the Customer Success Team as well. Thanks again, The BigTime Customer Success Team

  • Mariela from JDB

    Number of employees: 11-50 employees

    August 2018

    Admin

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My experience has been very good. No major issues to address.

    Pros

    Very user friendly and easy to navigate.

    Cons

    Have not run into any serious problems.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BigTime Software, BigTime Software, Inc.

    August 2018

    Mariela, Thanks so much for posting a review for us here at BigTime! We sincerely appreciate all of your feedback and we're super excited that our software and customer support have been providing you with a positive experience. Please do not hesitate to reach out to us if you have any questions, comments, or issues. Thanks again, The BigTime Customer Success Team

  • Carrie from Story Partners

    Number of employees: 11-50 employees

    August 2018

    Quick customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    login. but it was merely that i was using the wrong link.

    Pros

    ease of navigation when entering data and information for our timekeeper

    Cons

    the saving time takes a little more time than is ideal.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BigTime Software, BigTime Software, Inc.

    August 2018

    Carrie, Thanks so much for posting a review for us here at BigTime! We're so pleased that you are happy with our product and our customer service - please do let us know if there's anything additional we can do for you. Thanks again, The BigTime Customer Success Team

  • Terri from Starner Tax Group

    Number of employees: 2-10 employees

    August 2018

    BigTime review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I use it daily, and I do like the system. There is a lot I don't know how to use, but hope to get more familiar with it.

    Pros

    It is user friendly once you get to know the system. I hope to be able to get myself more familiar with it.

    Cons

    There really isn't anything I don't like about BigTime.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BigTime Software, BigTime Software, Inc.

    August 2018

    Terri, Thanks so much for posting a review for your BigTime - we're very pleased that things are going well for you and to hear that there's not anything about our product that you don't like! There are many ways to learn more about BigTime and its features - here are just a few: The BigTime Knowledge Base - hundreds of step-by-step articles on how BigTime works: http://kb.bigtime.net/ The BigTime Blog - brand new articles almost every week about new ways to leverage the features of BigTime: https://www.bigtime.net/blog/ The BigTime Webinars - weekly live training where you can ask real-time questions: https://www.bigtime.net/webinars/ The BigTime YouTube Channel: hours and hours of recorded training at your fingertips: https://www.youtube.com/channel/UCDr27IE3VSKwe8po3IzDwCQ All this is 100% free as well, so enjoy! Also, do not hesitate to reach out to us if you have any questions - we're happy to help. The BigTime Customer Success Team

  • Doreen from PRJ Consulting

    Number of employees: 2-10 employees

    August 2018

    Big Time User

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like how Big Time syncs with Quickbooks, It really makes it easy to keep all my records in one place.

    Cons

    It took a little getting used to at first. But once I got it down, I get through it pretty easy now!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BigTime Software, BigTime Software, Inc.

    August 2018

    Doreen, Thanks so much for taking the time to post a review for us here at BigTime - we truly appreciate getting feedback from all of our users, and we're very pleased that we're making your job easier! Please do reach out to us if there's anything we can do for you - our job is to make you more successful with your BigTime! Thanks again, The BIgTime Customer Success Team

  • Jodi from Targus Associats

    Number of employees: 11-50 employees

    August 2018

    easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    it's easy to use and connects directly to quickbooks

    Cons

    some of the reports do not have the categories broken down like I would like

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BigTime Software, BigTime Software, Inc.

    August 2018

    Jodi, Thanks so much for posting a review for us here at BigTime! We're very pleased that you are finding our software easy to use and that it helps you by connecting directly to your Quickbooks - that is excellent! Regarding your reporting issues, its important to remember that BigTime's reporting is completely customizable and super flexible in terms of what you can show on your custom reports. You can use the resources below to gain additional information about these features: The BigTime Reporting Webinar: https://www.youtube.com/watch?v=bS_lGlFvy9o We have many KB Articles on Reporting as well. These are just a few to help get you started: http://kb.bigtime.net/using-bigtime/#using-reports http://kb.bigtime.net/using-bigtime/using-reports/creating-your-own-reports-in-bigtime/creating-custom-reports/ http://kb.bigtime.net/using-bigtime/using-reports/editing-reports/ We hope these help! Thanks! The BigTime Customer Success Team

  • Romy from PSG Global Solutions

    Number of employees: 1,001-5,000 employees

    August 2018

    Time Management Tool? Use BigTime!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, BigTime is the best tool that we've used so far in checking our daily time allocation for our numerous projects. It gives us confidence that we are billing our clients accurately, and when we are questioned we can always provide those data to our client.

    Pros

    We use BigTime in our office in order for us to know how many hours did we allocate for a certain project or for a certain search. Before, we only rely to our end of day report or to our memory, and it is really hard to just rely on that whenever we need to bill the client already.

    BigTime helped us resolve that problem by being systematic, orderly, and easy to use.

    It is a web-based program so anyone can access it anytime; anywhere. It is easily integrated to quickbooks as well so BigTime is the man in terms of time entry, and client billing.

    Cons

    What I least like about BigTime is that sometimes it is really hard to submit our time data entries. When we click submit sometimes it duplicates the hour spent we indicated on a certain project so we need to redo it and delete those dual time entry that I think is happening because of some glitches on their back-end unit.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    BigTime software Makes My Work Easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am able to track and invoice time easily and I love the ability to post invoices directly to QuickBooks. This is helping me send invoices much quicker. I also like having the contact information and other notes about the client all in one place. Since the software is in the "cloud" I can access it from anywhere.

    Pros

    Using this software is very intuitive. I like the ability to create and modify already designed reports. In addition to tracking time and expenses, you can keep basic information about your client such as contact names, phone numbers and notes. The due date tracker is invaluable as a tax preparer so I can keep on track with engagements in process and who they are assigned to.

    Cons

    Sometimes I cannot find the report I want but the support group is available to help.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Track every minute spent on projects

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I like using it because it is user-friendly especially when you get the hang of it.

    Pros

    I like using this software because it enables the user to track the minutes/hours that they spent on their task/projects. This is especially applicable for recruiters that handle different projects in a week. What I also like is that you can also access the web on a mobile phone or tablet

    Cons

    There was a time that once you have submitted the report and review it. They are some glitches with double entries. But it was already been resolved and handled. Nothing serious and cannot be handled.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Tonya from She's Social

    Specialty: Other Services

    Number of employees: 2-10 employees

    August 2018

    Big Time

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Big Time delivers. It's easy to track time and create factual invoices for clients. The various plans means there is an economic solution for all.

    Cons

    No real cons. Plenty of help available for setup, please take advantage of the help. Going it alone will just lead to frustration for some.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    BigTime: The Best Timekeeping and Expense Reporting Tool Out There!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    BigTime is easy to set-up. Employees submitting their timesheet also likes it rather than the manual input to excel that they are doing because bigtime is a web-based program. The synchronization it has with QuickBooks as well is perfect and strong!

    Pros

    BigTime is the easiest timekeeping and expense reporting tool I had so far! Before we just used excel (manual) to track on how many hours a specific employee allocated his or her shift time to a particular project. Since our firm is getting bigger, we can no longer assign just one project to a single person, some have 2 or more projects, and it is hard to account how many billable hours we will be charging to the client, accurately. Bigtime helped us with that. It is also easy for us to synchronize it to QuickBooks. This greatly reduced the time we usually do in manually entering clients, project names or jobs, expense types, and category of labour. Plus the changes or the updates we incorporate in QuickBooks are immediately reflected in BigTime as well.

    Cons

    What I least like about this is that sometimes when we incorporate the number of hours we allocate in a week, and when we hit submit, it doubles the time we originally provisioned. I don't know where it is coming from, but we already communicated that to their support. It is not always, but it gives us the impression that we need to QC it or be vigilant before submitting. I hope they fix it totally so that we don't need to recheck our submissions anymore and send it as how we typed it.

    There are times that the synchronization with Intuit is taking much time, and worst, fails. It is also good if I see more alerts or I get more alerts when someone submits their timesheet.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alissa from inspire pr group

    Number of employees: 11-50 employees

    July 2018

    great customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    the customer service/response with questions is outstanding. the upload to QB is easy. and the time tracking is efficient

    Cons

    hard to understand how the budget tracking works - but, with help from customer support - all began to make sense

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: BigTime Software, BigTime Software, Inc.

    August 2018

    Alissa, Thanks so much for your review - we really appreciate your taking time out of your busy schedule to let us know your thoughts on your BigTime. We're very pleased that you've had a good experience with our customer support - we work hard to have the best support in the industry, so we're happy to see that you're experience was a positive and helpful one. Regarding managing budgets in BigTime, there are lots of options to learn more: First, check out our Project Management and Budgeting Webinar: https://www.youtube.com/watch?v=pMcaLnyJseM Second, we have tons of articles in our Knowledge Base that deal with budgets: http://kb.bigtime.net/results?query=budget Lastly, you can always reach out to our Support or Success Teams for more information or assistance. You can email Support (support@bigtime.net) or Success (success@bigtime.net) anytime. Hope this helps! The BigTime Customer Success Team

  • Verified Reviewer

    July 2018

    At last we could prioritize our client support in proper way

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was a good quick option to organize our support team billing.

    Pros

    One of our projects is in support stage.
    Team of 15 people is still there on all lines of support.
    The deal is that requests from our clients are coming at random moment of time and require from 1 hour to several days to handle.
    I feel with BigTime it came to more order. Now we can form kind of backlog of client requests and also track time people spend for their processing. For clients that have series of similar requests, we are able to find past communication history and get all required stakeholders together to sort out things once and forever. From other side, some of clients have paid support contract with us. As they see how each of their requests is priced at the realtime they also prioritize their requests in more smart way.

    Cons

    I am unable to view most of reports on my mobile phone.
    Also there's no way to create shortcuts for the most useful functions that sometimes are hidden deep inside the app.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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