Ratings & Reviews

Overall Rating

4.31 / 5 (193)

4.10 / 5 (177)

Ease-of-Use

4.0 / 5

3.5 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

February 24, 2020

February 17, 2020

Pros/Cons

  • Pros

  • I like the concept and features of this software, It helps to me to monitor the projects of my team. Very easy to use and organize.

  • I like the flexibility and design of the software once I gone through the learning curve. The reports are straight forward and give me all the insightful data without customizing.

  • Cons

  • little glitches here and there but the customer support is so fast and responsive and the are willing to fix the software glitches.

  • Signing in multiple users can sometimes take some time to set up, but once that process is complete everything goes extremely smoothly.

  • Pros

  • I like that it connects with so many other apps to pull data and include in-depth information. The search functionality is really great to be able to look at recurring issues.

  • It's easy to use. All of the reports that are offered are nice. It allows us to stay on top of our client issues to make sure nothing slips through the cracks.

  • Cons

  • Ramp up time, depending on your role, can be a bit lengthy, the training video's provided by ConnectWise are decent, but are sometimes lacking.

  • It is a complex program and the setup consultant was great but it is hard to know what you don't know. I would have liked more detailed help with the set up.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

60 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots