Can be difficult to learn and is not very intuitive. Its got so many options that are organized, but very scattered.

I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Anyway, I love the team at CW. The product is a must, but you have to invest yourself fully.

Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind.

I love how it ties with Quickbooks, makes transferring invoices and data so easy. Also great that it is so multi functional.

As far as my use of the software, I am overall satisfied. It does everything it needs to do.

They literally just churn you out and get the next lot of sheep in. Sales team lied about how it would interact and sync with Xero.

The end of the ady when i can log out of Connectwise. The Contract part and some automation is good.

Asset and configuration and contact addition is great.

The sales team had no sense of ethics and resorted to lying in order to make a sale. If ignoring the deplorable ethics of the company, the product itself has innumerable flaws.

ConnectWise is a horrible company and has mediocre products.

Now with Thoma Bravo investing it's a flip house - extract value, sell or go public. Now it's about Shareholder return, before it was about the shareholder return tired to the user experience.

Easy to use this software i recommend to everybody.

The cost of the software is rather high entry barrier.

As an integrated PSA / Billing System / Ticketing System it functions great. In comparison to the other products in it's space it's light years beyond in functionality and usage.

The back end of this software can be a bit confusing and hard to manage.

It's strong suits are ticketing, configuration tracking, and large of integrations. CW is one of the largest PSAs out there in the MSP world and they are stil here for a reason.

I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company.

Features are great like service board and scheduling. I like the ability to send my PO’s directly from the software.

This software is very powerful and a great all in one tool for managing marketing, contracts, customer service, and all other sales functions.

Updates continue to break / loose our work rules and we continue to have to update/ reenter them. Can be very frustrating and time consuming.

Connectwise provides a level of customer service that you just can't find anywhere else. It is super easy to get a hold of them and 9/10 times they have the exact answer you are looking for.

ConnectWise support has always been great for me, with helpful, quick responses.

Every user at our company complains about how much it lags. It doesn't matter where we are or which computer we are using.

We have saved a lot of time and have increased logged tickets and time for clients.

The report writer is a bit complicated, also the integration between quickbooks and connectwise gets a bit confusing.

The UI, the customer service, everything truthfully including their training which is the worst I have had to endure.

The ease of use and ability to locate the data you're looking for quickly is great. It's been a great tool for us.

If your issue is related to reporting whatsoever they will refuse to assist. Then there is the high cost to it and the lockin.

Tracking customer assets and reminding you when renewals are due are awesome. The  flexibility to run client and internal reports are very good.

It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow.

Poor interface clunky and over complicated for simple tasks easy to mess up and limited connectivity with other programs no simple tools like calendar reminders alarms etc.

Support from connectwise is poor and got worst when opened their uk office. Been using CW for 6 years.

I really like the amount of integration and the ability to organize objects nicely. I think the dev team is heading in a good direction.

It does a good job as a centerpiece to all of the other software. It excels at letting ticket management be as detailed as you could possibly want.

Using ConnectWise can be very confusing if you don't train on it for at least a few weeks.

The different pages are hard to navigate between. There are hundreds of reporting options but most seem to be useless from a recruiting standpoint.

The ease of use and the ease of locating the information.

Sometimes when I am reporting my hours, the end date will disappear randomly. This isn't a huge problem but a mild annoyance.

Workday allows you to see and make changes to your employee benefits quickly and easily. It's nice that you can access all of this information without contacting human resources.

The layout and accessibility is superb. Nice flow to the pages, very logically created software.

What I like the most about Workday Recruiting is how nicely it's sometimes integrated into the careers page of most hospitals.

Workday I am so glad it is becoming a lot more common in the industry and I love the convenience that the product provides to the consumer.

If for some reason I forgot my login credentials, I had to move through my company's HR which was actually a pain instead of just resetting from the workday website.

Scheduled maintenance is a inconvenience. Building reports can be extremely difficult.

You can also see how much your benefits are costing you and make changes to them in the event of a life change.

So far I have seen a training video and have barely used the product but it looks like it works seamlessly and great.

I like all capabilities of this software. From managing payroll, attendance - guaranteed helpful.

I am happy to use Workday versus the other system. I always had questions and was contacting customer support more than I would have liked.

Workday has been an excellent tool for my company when it comes to tracking benefits, compensation, time off, etc.

Fast and responsive pages. Lots of features and very good customer support.

The interface is very user friendly in regards to time cards, benefits, and important documentation.

Workday is probably the best human capital management in the world right now. Learning Workday opens wide opportunities to various jobs.

Workday Benefits is overall a great solution for centralizing benefit information. Customer service is very helpful whenever issues arise, which is rare.

Great Payroll admin for the high cost(worth it).

Workday is great for tracking benefits and viewing PTO. It also allows you to take time off, make changes, and view benefits at your job in a quick and easy way.

What i like most is how easy it is to use to check my benefits through my employer. It is very user friendly.

I use Workday Benefits every day with my company, we have our payroll there, and we have also good visibility on our benefits.

Also for the feedback section is confusing because you don't know if the manager of this person will see the feedback or not if you submit this directly in there.

I like this software as I can use it for my work and access my benefits and all that I need for a better life.

Workday has poor usability and user experience. Features are not as intuitive or easy-to-use as other human resource software, such as Namely.

The ease of navigation is very good to help with paychecks.

Workday is one of the better benefits software I have used in my almost 20 years as an Executive Assistant. It is comprehensive, easy to use and offers a variety of functions.

I like how the main page with show the current cost of your monthly benefits. It's also easy to add dependents or beneficiaries and make changes.

Workday is good and it helps me view my paychecks; it is reliable and user friendly.

I enjoy using workday and would recommend it to anyone interested in starting out with it.

There were times I got a little lost with the system and its ways, however I feel it was more about my issues and not the softwares.

The 'Workday Community' is an interesting idea & good way for companies with various levels of experience with the product to connect on ideas/problem solve.

US Dollar

ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup management, patch management, project management, invoicing, a built-in dashboard and scheduling.


ConnectWise PSA helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. The solution also enables users to keep track of their clients’ infrastructure via parameters such as configurations, serial numbers, warranties and more.


Additionally, ConnectWise allows users to identify and resolve issues remotely and supports integration with various third-party applications such as Acronis, Cisco, Webroot and more. The solution can either be deployed on-premise or hosted in the cloud and also offers users mobile applications for iOS and Android devices.


Support is available via phone, email and online live chat.



LongDescription

Support Ticket Management

Real Time Analytics

Status Tracking

Billable Items Tracking

Project Templates

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Progress Tracking

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Invoice Management

Timesheet Management

Project Management

Approval Process Control

Projections

Knowledge Management

Customer Database

Resource Management

Collaboration Tools

Automated Routing

Call Center Management

Scheduling

Data Import/Export

Resource Allocation & Planning

Problem Management

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Configurable Workflow

Project Time Tracking

Dashboard Creation

Capacity Management

Real Time Data

Performance Metrics

Service Catalog

Issue Management

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Time & Expense Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Billing & Invoicing

Interaction Tracking

Dashboard

Expense Tracking

Patch Management

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Automatic Backup

Reporting/Analytics

Monitoring

Prioritization

Remote Access/Control

Incident Management

Backup and Recovery

Summary Reports

IT Asset Tracking

Quotes/Estimates

Drag & Drop

Issue Auditing

Third-Party Integrations

Maintenance Scheduling

Task Management

Live Chat

Document Management

Inventory Management

Mac OS

Linux

Web browser (OS agnostic)

Windows 10

Contact sales for a quote. Sales@Connectwise.com

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ConnectWise PSA

In Person

Live Online

Webinars

Documentation

Videos

Workday HCM assists global businesses of all sizes in a variety of industry verticals with workforce planning, analysis, and execution. Workday delivers user and administrative tools such as financial management, HR planning, talent sourcing, payroll processing, reporting and more from a unified portal.

Workday Human Capital Management (HCM) includes human resource management, workforce planning, recruiting, compensation, benefits, time and attendance, learning and more. Workday also offers a module for educational institutions that includes recruiting and admissions, curriculum management, records, advising and financial aid tracking.

With Workday HCM, recruiters and managers can build new teams by finding skilled workers through integrated talent searching and job profiles. The built-in HR component allows users to manage time-off and absences through a self-service employee interface that includes time-off requests and reporting, time-tracking, and policy automation. Users can also visualize organizational structures, manage both full-time employees and temporary employees, as well as configure workflows and define end-to-end business processes.

Who uses Workday HCM? Workday HCM is mainly used by CHROs within mid-size to large enterprises across the telecommunication, education, financial services, healthcare, manufacturing, non-profit, retail and technology industry verticals. Additionally, Workday HCM provides mobile applications for both iOS and Android devices.

ConnectWise PSA vs Workday HCM

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