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Zoho Desk

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Ratings & Reviews

Overall Rating

4.64 / 5 (2,036)

4.50 / 5 (1,604)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

May 29, 2020

June 1, 2020

Pros/Cons

  • Pros

  • This product was easy to use and had a great looking interface. I did like the ability to easily see what each team member was working on.

  • its easy to use , also I like it the app easy to download

  • Cons

  • I like almost everything...the only pain point has been notifications. They are a little hard to configure in a useful way and I get too many of them for boards that I own.

  • The integration with outlook is a bit tedious. They are working on that, and another pro is their support is very responsive to our needs.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots