Overall rating
3.5 / 5 stars
eSilentPARTNER Software
3 reviews [ 3.5 / 5 ]
eSilentPARTNER by The Médi Group is a cloud-based integrated professional services automation (PSA) solution. It offers users project and resource management, accounting and financial management, time and expense tracking, media management, collaboration and file sharing, business intelligence, customer relationship management (CRM) capabilities and more.
eSilentPARTNER caters to project-driven businesses that include advertising agencies, public relations firms, in-house creative services departments, graphic design firms and management consulting firms.
Within its project management features, eSilentPARTNER allows users to create and track schedules using preformatted templates. The solution also offers schedules for different projects using 'Critical Path Methodology'. Using role-based rules, users can view project or company financial information on a configurable dashboard.
The Médi Group provides implementation, training and customer support through telephone and web conferencing, as well as email and an online service portal.
eTime Charge Entry
Executive, Project Management, and CRM Dashboards
Financial Reporting
Job Blogs
Predefined Schedule Templates
Project Management Kanban Boards
Supported Operating System(s):
3 Reviews of eSilentPARTNER
Showing 1 - 3 of 3 reviews
August 2018
Louis from Altitude Marketing
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
3 of 5
Customer support
3 of 5
Functionality
4 of 5
August 2018
eSilentPartner for Agencies
So-So. Probably could be betterm but I don't use it as heavily as others in the agency.
Pros
We graduated to an enterprise software so we could tie in all of our time tracking, HR, and project management together into one system. This does that.
Cons
Although this ties everything together, the UI/UX is not good, it is bulky, you have to go through a bunch of screens just to get to one place. No mobile app, there has to be a better solution, but We're a year into the adoption and although it isn't great I think people generally know how to work around it now.
Response from The Medi Group of The Medi Group, Ltd.
Replied August 2018
Thanks for reviewing us again Louis. Our account manager and developer are actually at your facility today so please grab them and suggest your improvement ideas. We definitely have the mobile app on our priority list and UI/UX improvement are coming in 4.0. Plus, more CRM for new business improvements as well. Thanks for being a loyal user and we look forward to continuing our relationship with Altitude.
January 2018
Louis from Altitude Marketing
Company Size: 11-50 employees
Review Source: Capterra
Ease-of-use
3 of 5
Value for money
3 of 5
Customer support
4 of 5
Functionality
4 of 5
January 2018
Really robust tool but not a great user experience
Able to use a much more data-driven production schedule, planner, time tracker, and resource planner.
Pros
It holds a lot of data and allows our team to track time, projects, costs, and personal very well and enables us to forecast into the future what will be needed and where efficiencies may lie.
Cons
The user experience and interface are poor. There is no mobile app and the mobile version of the software is less than ideal.
Response from The Medi Group of The Medi Group, Ltd.
Replied January 2018
Thank you for the review Louis. We value your feedback. This year, we are focusing on refining the user experience across devices and hope to engage Altitude Marketing in the process. As always, you can submit enhancement ideas through our customer support portal or email your account director.
September 2016
Theodore from AgencySacks
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
4.5 of 5
September 2016
After almost 10 years with this product..........
Pros
It's focused! I am not slugging through a bunch of 'features' that have no relevance to my industry. They understand the 'service' sector and what we struggle with
Cons
Really, I have no complaints. I have used this product for almost 10 years and I have witnessed its evolution. Quite impressive!