FinancialForce PSA is a cloud-based professional services automation (PSA) solution that offers business automation tool in the cloud using Force.com cloud platform.
FinancialForce PSA is suitable for consultancies and embedded service teams in a variety of service verticals (e.g., accounting, IT services, R & D) and is recommended for teams with 20 or more billable resources.
FinancialForce PSA provides a single, cloud-based environment for both sales and service teams to work together. The solution provides a 360-degree view of customers, projects and receivables, and allow processes to flow from sales into service, giving complete visibility into the entire project life cycle.
FinancialForce PSA collaborative platform allows users to track resources effectively. It also provides visibility into resource availability and capacity, as well as skills and certification matrix and more.
FinancialForce PSA also offers additional dashboards and forecasting tools for active projects and portfolios, with features for practice portfolio management, status reporting and alerts, utilization tracking, and much more.
Emily from KELL Partners
Specialty: IT Services
Employees number: 11-50 employees
Sometimes FinancialForce feels like a bit of overkill for our small business, but the functionality is unmatched, especially if you are a Salesforce shop. We have become significantly more efficient in our staffing since adopting FinancialForce, and maximizing our billable utilization rates is worth the investment.
Being a Salesforce app, integration between Opportunities and Projects is seamless, minimizing data entry and enabling robust reporting. Another huge benefit of this is that it's easy to customize the tool to your needs and automate processes. The resource planner is fantastic, very detailed and easy to use.
There are a ton of features that are overkill for our organization, but we can't disable or get rid of them. Some of these features generate a huge number of records that is starting to drive up our data storage costs. The learning curve is also steep, it took at least a year for us to really be using the tool smoothly and figure out what tweaks we needed to make to make the tool work well for us.
David from Incapsulate
Specialty: Management Consulting
Employees number: 11-50 employees
Would love to see built in EDI support
Salesforce platform, Half Decent API, Great customer support. Allows you to manage things in one place. Lower cost of ownership. Installation and maintenance is nothing compared to most ERP solutions.
API could be more developed. Difficult to customize using apex (ie I would love to see some dependency injection here for custom logic of doing some things). ERP software is complex FF is not exclusion.
Ilia from dormakaba
We're currently using FinancialForce PSA to track the successful completion of professional service offerings and implementations. We have recognized benefits in streamlined reported, ease of administration, integration with sales processes, in addition to faster resource staffing.
FinancialForce PSA is highly configurable allowing us to add fields and workflows tailored to our specific business needs without having to engage a solution provider. FF manages all aspects of our PSA business - customer/internal projects, budgets, scope and resources and all related data is easily tracked for reporting purposes. Upgrades have been painless and cost effective. The FinancialForce tech support team are amazing and quick to respond.
The underlying object model for FinancialForce PSA takes some getting used to. There are a ton of utility / system objects that PSA needs in order to produce certain data sets (i.e. Est. vs. Actuals, Missing Timecards, etc.), so it can be quite a learning curve to implement the system for the untrained / initiated.
It complements the Salesforce application and so skills using and creating reports / dashboards can be transferred
At times the interface is very extensive and can be overwhelming to users. Many of our staff have failed to create dashboards that reflect their reporting needs
Web-based, integrated with Salesforce, easy to set up, easy to configure, easy to maintain, always up to date, great support
API could be more developed. Difficult to customize using apex. ERP software is complex FF is not exclusion.
Jonathan from GE Healthcare
Cloud Based and very intuitive. Ties into salesforce and very intuitive as it aligns to the design and flow of SalesForce and ServiceCloud.
Exporting data for usage outside of the tool can be a challenge. Separate database is used entirely for the product so it isn't truly integrated with sales and support tools.
Vikas from Astadia
Great app, but bit complex. was awesome superb experience to have this one tell .
User interface to be improved.
Kate from Empirix
implementation was more difficult than expected. Installed 111 custom objects into my org - including the whole FF ERP, even though I'm only using PSA
John from Build IT International
Excellent analysis tools and integration with Excel supports our multiple reporting and wider organisational needs.
Dimensions Feature allows the level of reporting we need to comply with multi-country/currency/project/phase/donor requirements.
Very easy to use and to train others to use.
Excellent import/export facility with Excel.
Web based allows field and UK staff to work in real time on the same data.
We are an NGO, and our requirements are only for General Ledger, so I cannot comment on the pros and cons of the full system.
We also use SalesForce; which is a pre-requisite to gain some of the benefits above.
Michael from powerPwerfector Ltd
If you are a Salesforce user this is an excellent integrated solution. Sales and finance share the same information. With Financial Force we look at the business financially the same way we look at it operationally.
Web based, integrated with Salesforce, easy to set up, easy to configure, easy to maintain, always up to date, great support
Product is relatively new so sophistication is developing over time. Reporting is based on standard Salesforce reporting so whilst extremely powerful is non standard for finance- though a product to resolve this is currently in development.
William from Empowered Nutrition Products Inc.
I would say if you are a small or medium business and you have no idea what an HR department or IT department looks like, then you need Vana Human Capital Management.
If you have employees and you want to increase performance, this solution is complete. HR departments will thank you, you will save time and headaches.
This made our performance reviews a dream. The social collaboration is new to us and has become the center of our corporate universe.
you will be overwhelmed so just be warned the Quick Start Implementation will appeal to you, but I encourage you to just get the next level up so the team at VanaWorkforce.com will do all the work for you.
Just get it.
Oh yeah, since it is on force.com it makes integration with CRM and other force.com products a single click of the mouse and has single sign-on, super cool.
The user interface is excellent. If you know Salesforce.com CRM then you will inherently know how to use Vana HCM. WOW! No training required.
Great future vision product, it has more than I need to manage my team, recruit and track people, leave, benefits, compensation, performance and more.
Even better I LOVE the Social Collaboration tool. It keeps my employees working and collaborating in the solution and not of facebook or twitter. Also love the collaboration on goals, initiatives, performance reviews and projects.
Top it off the library was an added bonus, since I can store and share corporate documents and even education materials as part of the solution (free) and have my team collaborate with others on these and track it in the learning management.
Overall: over the top! Thank you.
There is almost too much to learn. The overwhelm is consuming. I wish I had the ability to configure everything that is delivered.
Knowing where to start was a bit daunting, thank goodness they did the first series of configurations to launch the product and provided me with an easy to use Getting Started Guide so my team could calm down and get started 1...2...3
Learning to use the system most effectively was a challenge, but I think we finally got it. It may have been more of a resistance to change, rather than a solution problem. It took a while to adopt it as a company, but we are all on the same page now and it ROCKS!
The Social Org Chart was a bit of a challenge to set up, but easy to re-org and fix with a little help and is now AWESOME!