About HaloPSA

HaloPSA is a cloud-based and on-premise professional service automation (PSA) tool designed for ITIL-aligned managed services operations. From intuitive workflows to detailed service analytics, HaloPSA is able to centralize all MSP operations into one fully configurable service designed system. HaloPSA offers core functionality for remote access and access management, sales management and service desk operations, and inventory and catalog management.

From one centralized system, HaloPSA allows MSPs to manage the entire lifecycle of items, assets, and contracts from in-network or out-of-network using remote access and access management. With asset management, users are able to track all configuration items and visualize dependencies, while makin...


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Supported Operating System(s):

Web browser (OS agnostic)

17 Reviews of HaloPSA

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(14)

14

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

January 2019

User Profile Picture

Robbie from Osiris Technologies

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2019

Top quality Service Desk software

Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets. We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly. Cannot recommend the software enough!

Pros

We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows for your specific needs. We took advantage of consultancy when we initially signed up, which helped us to get up and running within a few days. We worked very closely with our consultant who was knowledgeable and able to help us change the look and feel to make it a little more familiar to what we were used to. We are utilising the phone system integration allowing us to log tickets within 5 seconds of the call completion, with most of the required information being collected without any input. Nethelpdesk is incredibly configurable, you can configure it to meet your exact needs. This can be daunting at first as there is often multiple ways to complete the same thing, but there is an option for almost everything. If you do require help the support team are generally very responsive and helpful. The development team are very responsive, and will often patch a bug or improvement you find within a few days/weeks. The feature development is very fast and multiple big features have been developed for the new web ui in the last few months. The reporting functions are again very configurable and if you need an additional report created the support team can do this for you. The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing.

Cons

The web application is unfortunately not as slick as the desktop web interface. The mobile site is okay, but a new app would be a better alternative.

April 2021

Jonathan from JONROG technology

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Easily the Best PSA We've Used

Overall, I have absolutely no complaints with HaloPSA. From our first interaction, the company has been professional and extremely responsive. The product implementation was painless, and support while learning the software has been near immediate. Now that it's in place, our clients have nothing but good things to say about their experience with the software. Ticket submittal and tracking, documentation, a custom service catalog, and countless other benefits have allowed us to provide them with a streamlined professional experience.

Pros

Halo stands out as the most customizable and easy to implement software we've tried. Once the initial learning curve was passed, we've come to realize we can do almost anything we need to from within this software. (So much so that we've been able to save some money and eliminate other products from our stack.) Our clients love the user portal. It's incredibly easy to use and presents a professional, well thought out experience. And, once again, the customizable nature of the software lets us structure it to our practices and procedures instead of forcing us into their methodologies.

Cons

While overall easy to use; there is a bit of a learning curve as to where everything is located within the software. The customizable nature of Halo lends itself to a complicated interface, but the developers have done a wonderful job in making it as intuitive as possible.

Reasons for Choosing HaloPSA

All of the aforementioned features and the ability to self-host the product at a fair price gave HaloPSA the clear win.

Reasons for Switching to HaloPSA

Lack of features in previous offerings. Noncompetitive pricing. Poor support.

March 2017

Giles from Tribeca Technology

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2017

NetHelpDesk Review

NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket.

August 2021

Michael from Tech Gloves

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

HaloPSA Review

HaloPSA has been a joy to use. We have tried several systems, including many of the top names and have either found them to be much to overly complex, inconsistent in layout or simply not delivering the features they promised. HaloPSA has been the only one that has really delivered in all of these areas and is very competitively priced indeed. Also, of special note, HaloPSA's support team are very helpful, responsive and thorough which makes the whole experience so much better and enjoyable.

Pros

The system is well designed with a fresh and modern look and interface. It is intuitive and can be as complex or simple as you want it to be. Love all the integrations with new ones added all the time.

Cons

As with any other PSA product worth its salt, HaloPSA can be complicated to get everything configured how you want in order to get the most out of it. However, this is a criticism I would level at any decent and comprehensive PSA systems. They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want.

Reasons for Switching to HaloPSA

Unhappy with other vendors

January 2019

User Profile Picture

Steven from ZeroPlex

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2019

Flexible helpdesk software

We've been able to use Nethelpdesk to improve tracking of our billable hours by making our administration of helpdesk work less of a drag. The option to access the database has also enabled us to expand any functionality with our own tooling where we found the fit to our processes wasn't fully realised. Summarised, it's enabled us to do our work as MSPs better than anything we've tried before.

Pros

Compared to many of the industry leaders we've tried, like Autotask and Connectwise, we find Nethelpdesk a refreshing alternative for work on the helpdesk. We've opted to self-host the software which already enables us to get much more responsive software and database access to make our own reports on top of the report manager in Nethelpdesk itself. Most everything in the system in configurable to work with your processes if you wish. The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.

Cons

The only cons we have with the system are small quality of life problems. Fields that might be better on a different position, email history is always the entire ticket and requires you make different tickets if you contact a vendor and want to evade sending other communication to the vendor (you can manually edit old emails out before sending though!). We don't have any big cons that inhibit our work, anyplace the software wasn't a full fit we've made our own extensions using our own programmers directly with the database.