Naverisk vs Syncro
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.5 / 5
Value for Money
4.8 / 5
4.7 / 5
Customer Support
4.8 / 5
4.3 / 5
Functionality
4.6 / 5
4.5 / 5
Last Review Written
August 6, 2024
July 17, 2024
Pros/Cons
Pros
- It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs.
- Naverisk is easy to use and the support is outstanding, there is also a solid upgrade environment and feature requests from users are listened to and acted upon.
- Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome.
Cons
- Sometimes i get a little lost in the menus. Oh and i cannot directly close tickets from emails.
- Lack of communication when purchased by ECI software.
- Project Management and Cloud Spaces modules, both are rather useless to us.
Pros
- The are always very nice, helpful and seem to enjoy what they do. They are very interest in feedback and the Open Office Hours are awesome.
- Which was super simple to implement. We are in the process of implementing asset management, which has caused some issues that were easily resolved by customer support.
- We have been pleased with the performance of Syncro and overjoyed with the savings of nearly 65% over our previous software.
Cons
- The lack of customization on the dashboard ui is a small complaint I have.
- The absence of a built-in timer and a technician timesheet are missing features that would greatly enhance the software.
- Your support is too slow to react, when something major take place. Look at the splashtop issue.I can understand it fixed now, but the fix is not rolled out asap to all client - disaster.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
