NetSuite OpenAir offers buyers a collection of applications designed to support every stage of the professional services delivery lifecycle. Offered as Software-as-a-Service, the platform includes applications to manage projects, resources, expenses, and timesheets. There are additional applications for billing and invoicing and project accounting, as well as analytics; the system is also optimized for mobile usage. NetSuite OpenAir Connect allows users to sync the web-based platform with a company's existing front- and back-office systems.
NetSuite OpenAir was developed to support the needs of professional services firms in any vertical, but is best suited to larger organizations with more than 500 employees. Companies with under 500 employees should look to NetSuite SRP (Services Resource Planning), which offers similar functionality that has been tailored to smaller buyers.
NetSuite's collection of PSA solutions are currently utilized by more than 1,500 professional service companies worldwide, both small and large.
Kenneth from MRM//McCann
Specialty: Advertising & PR
Employees number: 501-1,000 employees
This is a pretty easy interface to navigate through to record and keep track of all your hours and PTO for projects.
It's difficult and not intuitive when it comes to trying to edit your hours after submitting your timesheet. It's also a little cumbersome that you can't record some of your hours ahead of time if you know you'll be on PTO.
Kendal from Anexinet Corp
Specialty: IT Services
Employees number: 201-500 employees
My PM's choose to use this tool only for Resource & Time Management. I'm having a hard time getting them to use this as a Project Management Tool.
Resource Management through Bookings - I can easily see what my Resource's utilization & Bench time is.
Projects and Bookings could be connected better. Reporting could benefit with more complex reporting. Resource Management Planner view could use a zoom in feature. Project Task Management could be more complex.
Christian from Transactis
Employees number: 51-200 employees
Time tracking, resource management
I like the many different options it presents for setting up projects and assigning resources. Also, great way to track time and progress bill.
If you are a small company, the assigning of resources can be frustrating, as we are an all hands on deck organization, so resources are often double booked, which can create confusion in OpenAir.
Jonathan from GE Healthcare
Robust features that we could leverage across our services business. Provided scheduling tools that allowed for visibility into areas of high and low utilization for scheduling.
Lack of integration to the project financials. We struggled with integrating the contract data into the project so we could track profitability real time.
Michael from Computer & Network Security
Employees number: 501-1,000 employees
transparent time tracking
it helps track all client billable hours and notes and can pull in data from SFDC. I can break out hours per day and comment per each
not as customizable as I would like. I wish we could turn some of the "features" off. Forcing comments makes my time entry quite tedious
Chris from Transactis Inc.
Very easy to use, self explanatory, and syncs with Netsuite. We'll be able to use company wide and track the status and cost of our projects.
High cost, but worth it. We weren't looking to spend so much on project management software, but OpenAir is one of the best platforms out there.
NetSuite OpenAir is an excellent solution that combines a comprehensive approach with convenience. Thanks to its integration and customization capabilities, it also extends typical PSA solutions and makes it easy for PSA organizations to track their efforts and be more successful. Integration with multiple CRM and ERP systems at the front end and back end ensures extensibility and easier processing of routine tasks
specific customizations within the solution makes it an interesting and innovative solution. For example, the solution integrates with iPhones and iPads.
Ron from Peer5
Employees number: 2-10 employees