OfficeTools

Zoho Desk

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Ratings & Reviews

Overall Rating

4.08 / 5 (160)

4.50 / 5 (1,598)

Ease-of-Use

3.5 / 5

4.5 / 5

Value for Money

3.5 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

February 17, 2020

February 16, 2020

Pros/Cons

  • Pros

  • The product has a lot of features that made the implementation in the first year wonderful. The support staff was great and easy to access. Ease of use, reporting, billing features

  • I liked how user friendly the software was. It was easy to store and save data as well as track workflows.

  • Cons

  • The only down side is that sometimes the integrations need to pushed manually. This applies to demand force and the Office tools portal.

  • Technical support is most times hard to reach which can be a bit frustrating but that's the only issue I've had so far.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

4 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots