NetSuite SRP is used by professional services organizations to optimize their project-based operations. The software offers integrated project management, resource management, project-based accounting and time & expense tracking applications.
Users can connect their PSA with their customer relationship management or accounting systems to get a holistic view of the company’s services. The system provides billing and project accounting functionality and it integrates with almost every CRM, ERP, HR and payroll application. Professional services firms that need to manage their entire business life cycles might also consider NetSuite SRP (Services Resource Planning).
While the software can be used by any small to the enterprise-level professional service organization, their ideal customer has at least 50 employees and is looking for a full PSA suite. The software also fits software/IT, consulting, media/creative and healthcare service-based companies. NetSuite SRP is a completely SaaS-based solution that is accessible from any web browser, operating system or mobile device.
Nathaniel from MRM//McCann
Employees number: 501-1,000 employees
Just an employee who records time using this tool, so I don't get to use all of the functionality, but I'd say from my standpoint it's a generally okay tool. Minor frustrations don't hinder it, though there's room for improvement.
The ability to see time accruals and organize time by category is fantastic. It really helps to make it through projects efficiently, and the reporting helps everyone in the company. It's lean, and the interface makes sense for the most part.
Having to rely on others to add to categories results in human error usually, meaning time can't be reported unless everyone's game is on point. There aren't ways to prod people with reminder emails if they don't respond either so it might be weeks for something to get approved, and by the it's too late - unless you can see your representative in person.
Justin from Energy company
Employees number: 501-1,000 employees
Let me just start by saying I have used two similar systems so I have only one other competitor to compare them to. This being said, I believe the ease of use with this is a bit better. I have seen people fumble with this for the first week as a newbie, but there is a short learning curve after you dive in.
Agility of the platform.
Limited platform support. If you are running mainstream system setups then it's probably not an issue.
Check the hart er Magic quadrant. You won't be disappointed.
Doug from CGS
There is very little that we have been impressed with, but the invoicing process in OpenAir is functional.
The reporting is completely non-intuitive, and because of all the various settings, it can be very complex to develop very simple reporting that comes standard with other systems that cost a fraction of what NetSuite and OpenAir do.
Make sure you understand the ongoing maintenance and investment that is required to run NetSuite and OpenAir effectively.
This very easy to use & help full for manage a/c. This app use any one very easily & any time & amy where.
some time is very boring to use like a normal app so kindly updated some features like dashboard & looking attractive.
Jeffrey from The Slattery Media Group
Pros have been its adaptability, its powerful search and reporting functions and the ability to engage all staff in its usage. Being MAC based here the ERP options were somewhat limited. Also the Suitetalk functions and connectivity to other parts of the business.
No major cons. Would recommend this software.
Erin from UCG
I have worked with other large ERP systems in the past. Comparatively speaking, Netsuite is very flexible and easy to customize. Our instance is highly customized and we're still able to easily support and upgrade twice a year with minimal issues.
My only complaint recently is minor performance issues; which I know is a current focus of Netsuite's.
Shahrooz from Daston Corporation
NetSuite is a great ERP for running your entire company on. The integration between the front office (CRM, quoting, marketing, support management) and backoffice (accounting, project management, inventory) can save a tremendous amount of time by eliminating duplicate entries and providing great insight into your customers.
Over the years the product has become more complicated as a result of adding in more modules and features, however once implemented and trained the ROI should be realized quickly.
Felix from Q Research Solutions
Its highest asset is its ability to service all aspects of the your business in one package. From the initial CRM and Sales management to project workflow and resource management to billing and all financial reporting. You have the ability to see these touch points historically as they occur and through KPIs. Scripting can be used to customize any data or reporting needs. Some needed enhancements include: ability to generate PDF forms on project records, ability to generate overall project profitability that includes labor and out of pocket costs in one report, better integration with outlook email and calendar. Currently without NetSuite we would definitely require more staff to process requests and address our day to day needs from our internal clients.