--- title: "Paycom Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Paycom. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Paycom is a good fit for you!" source_url: "https://www.softwareadvice.com/psa/paycom-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payroll Software](https://www.softwareadvice.com/hr/payroll-software-comparison/) / [Paycom](https://www.softwareadvice.com/hr/paycom-profile/) / Paycom Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/paycom-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/paycom-profile/alternatives/) # Paycom User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 1,393 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 837 reviews (60%) - 4 stars: 369 reviews (26%) - 3 stars: 122 reviews (9%) - 2 stars: 33 reviews (2%) - 1 star: 32 reviews (2%) ### Most mentioned pros - All-in-One Platform: The integration of payroll, benefits administration, and HR functions into a single system streamlines processes and minimizes the need for multiple systems or manual reconciliation. - The payroll system is dependable, and real‑time data updates allow me to confidently process payroll and run reports without needing to reconcile information across multiple systems. - I especially appreciate how employees can access their own information, submit requests, and make updates through the self-service feature, which saves our HR team a significant amount of time. ### Most mentioned cons - The only consistent complaint I've had is that scheduled reports deliver to the client inbox inside Paycom, and cannot be emailed as an attachment outside the platform. - The lack of ability to make adjustments to pay statements is also a problem; you can't update certain pay rates, which causes too many work-arounds. - System setup issues, integration challenges with other programs, and employees not fully utilizing the app can create additional work for HR and managers. ## Paycom customer reviews Showing reviews 1-25 of 1,393 (page 1). ### Best HR/Payroll software that I have every used! - Overall rating: 5/5 - Reviewer: Misty M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Since implementing Paycom 2 years ago we have had an amazing experience with them support-wise and all around. I am able to do everything in Paycom from Payroll to Associate Surveys right in one spot. It just all ties together. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The training and customer support is TOP NOTCH! I spent several days and hours with my Transition Specialist in training & she was the absolute BEST! #### Cons There is a lot to learn & I basically want to know everything right away, I am too impatient! The upgrades come (which are great & needed) but when things change, it is more to learn & adjust to, which can just be another learning curve. #### Reasons for switching to Paycom we were importing timecards from another system payroll took over a full day at times #### Vendor response Thank you for your review, Misty! We're glad Paycom's dedicated support and automated software have helped streamline your HR and payroll processes. It's especially rewarding to hear that your implementation experience and ongoing partnership have delivered value across multiple areas of your organization. Replied July 2026 --- ### Paycom Survey - Overall rating: 4/5 - Reviewer: Lizzeth G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer service is great.[sensitive content hidden] is our rep, and he is great at his job in assisting our team. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that Paycom is very diverse. The things that you are able to do are endless. It takes time to understand how it works but once you know what to do, it's pretty amazing what the system can do. #### Cons Needs improvement on where the side bar scroll bars are when reviewing a list of employees. i have to scroll to the bottom to scroll to the side and then go back up to the top. #### Reasons for switching to Paycom Very limited on what it could do. customer service was not there. #### Vendor response Lizzeth, we're glad to hear you're finding value in Paycom's comprehensive features and capabilities. We also appreciate your recognition of your dedicated specialist and their commitment to providing responsive, personalized support. Thank you for sharing your feedback, and don't forget to take advantage of tools like IWant™, which can help you quickly find employee information. Replied August 2026 --- ### Great employee management system - Overall rating: 5/5 - Reviewer: Alyssa G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience and great software that allows you to access all employee benefits in one place and the customer service is great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use in the system and mobile phone compatible. The Paycom app is very easy to use and navigate. #### Cons Still some glitches with location mainly on non-iphone devices. Sometimes harder to login when switching from mobile to desktop. #### Vendor response Thank you for sharing your experience, Alyssa! We’re glad to hear Paycom makes it easy to manage employee information and benefits in one place, with a mobile‑friendly experience that supports teams wherever they work. Delivering intuitive software alongside reliable, responsive service is exactly what we strive for. Replied March 2026 --- ### Outdated interface, although learnable. - Overall rating: 3/5 - Reviewer: Marcus V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, when I had issues with Paycom, the customer support team was always available and quick to resolve my problems. Despite this positive, it would be nice to not have to call them in the first place. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Paycom was easy to use and to learn as a solo HR employee at a 100 person company (previous role). I was able to learn the functions with minimal training and ample customer support. #### Cons The interface was clunky and felt dated. In more recent roles I was able to work with competing HRIS brands that had much more modern and user friendly interfaces. Paycom was easy to learn as an HR person as I knew what to expect, but employees needed help using the features. #### Vendor response Thank you for sharing your experience, Marcus. We're glad Paycom was easy to learn and that your dedicated specialist was available to provide knowledgeable support when needed. We appreciate your feedback and encourage you to explore tools like IWant for additional guidance. You may also find the latest app updates helpful, including customizable views that make it easier to access the information most important to you. Replied August 2026 --- ### HR Director - Overall rating: 5/5 - Reviewer: KIM H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. One a scale of 1-10, I would give Paycom a score of a 9. That's pretty good considering there is no flawless system that exists. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We've been using Paycom for 10 years, and while you always have employees come and go, I love that we one person to go with our questions. Our specialist knows us and understands our needs. For the most part, I feel it is also rather user friendly, and it's all one system. You are not importing from or exporting materials to other systems. #### Cons The onboarding process was not ideal but implementing any new system to not perfect. Our business is fund driven and that created some issues as well. #### Reasons for switching to Paycom Paycor had several different pieces they were using to try to do the one single source product that Paycom has. Plus you had to work with 4 people to implement the product - it was a nightmare. #### Vendor response Thank you for sharing your experience and for partnering with Paycom for the past 10 years, Kim! We're thrilled to hear that having a dedicated specialist who understands your organization, along with the convenience of a true single software, has helped support your team over the years. It's especially rewarding to know Paycom has delivered the ease of use, consistency and personalized service that continues to make a difference for your organization. Replied July 2026 --- ### Paycom Has Transformed the Way We Manage HR - Overall rating: 5/5 - Reviewer: Gabrielle S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Paycom has been excellent. The platform is intuitive and user-friendly for both our employees and administrators and having a dedicated specialist available whenever questions arise has made the transition and ongoing support seamless. By moving to Paycom, we've been able to consolidate multiple software systems into one comprehensive platform, which has greatly improved efficiency across our organization. One of the biggest benefits has been how Paycom helps us stay organized. We've transitioned all of our employee documentation processes into the Performance Discussion Forms, creating a centralized and consistent way to manage records. As a healthcare organization with numerous certifications and licenses to track, the Certification Management Dashboard has simplified the process and helps ensure employees stay current and compliant. The Time Management and Scheduling tools have also been invaluable, allowing us to easily monitor labor costs and overtime while staying aligned with our budget. In addition, the customizable reporting feature makes it simple to generate the exact information we need for audits, compliance, payroll, leadership requests, or day-to-day decision-making without spending unnecessary time manipulating data. Another aspect we truly appreciate is Paycom's commitment to continuous improvement. Unlike some HRIS platforms that remain unchanged for years, Paycom consistently introduces enhancements and new features that make the system even more effective. Overall, Paycom has streamlined our HR and payroll operations, improved organization, and provided tools that support both compliance and operational efficiency. I would highly recommend it to any organization looking for an all-in-one HR and payroll solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Paycom is incredibly user-friendly for our employees, and I appreciate having a dedicated specialist readily available whenever questions arise. The platform has allowed our organization to consolidate the many software programs we previously used into one comprehensive system, making our processes much more efficient. One of the things I value most about Paycom is its commitment to continuous improvement. Unlike some HRIS platforms that seem locked into the way they've always operated, Paycom is consistently enhancing its system and introducing new features to better serve its customers and implement our feedback. Overall, I've had a great experience with Paycom and would highly recommend it to any business looking to simplify payroll and HR management while improving efficiency. #### Cons The only downside I can think of is that we didn't make the switch to Paycom sooner! Our experience has been overwhelmingly positive, and I only wish we had implemented it earlier to start benefiting from its efficiency and all-in-one capabilities. #### Reasons for choosing Paycom Paycom provided the best value for our money and seemed to be the best fit for what we were looking for in a HRIS software. #### Reasons for switching to Paycom ADP was not providing our organization what we were looking for in a payroll system. #### Vendor response Thank you for sharing your experience. We're glad Paycom's HR and payroll software, reporting tools, certification tracking and workforce management capabilities have helped support efficiency and compliance across your organization. We also appreciate your recognition of our commitment to continuous innovations and client partnership! Replied August 2026 --- ### Streamlining HR and Payroll Operations - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Paycom has been a valuable tool for managing our HR and payroll functions. Having payroll, benefits, onboarding, and employee data in one system helps reduce manual work and improves efficiency. There are occasional challenges with reporting and system navigation, but the platform generally meets our needs and provides a solid foundation for managing our workforce and maintaining compliance requirements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Paycom provides a comprehensive HR and payroll platform that centralizes employee information, payroll processing, benefits administration, and reporting in one system. The employee self-service features are easy to use and help reduce administrative workload. Reporting capabilities and workflow automation have also been valuable for managing HR processes more efficiently. #### Cons Some areas of the system can be complex to navigate, particularly when configuring reports or making certain administrative changes. There can be a learning curve for new users, and some processes require additional steps compared to other platforms. System customization options may also be limited in certain areas. #### Reasons for switching to Paycom Wanted to transition to a fully integrated product #### Vendor response Thank you for sharing your experience. We're glad that having HR, payroll, benefits and employee information within one software has helped improve efficiency for your organization. We appreciate your feedback regarding reporting and administrative workflows and are pleased the platform continues to support your operational and compliance needs. Replied August 2026 --- ### Paycom Review - Overall rating: 5/5 - Reviewer: KIM S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Paycom is a comprehensive system with a lot of potential and many useful features. It can be especially beneficial for organizations that want to manage payroll, HR, timekeeping, benefits, and employee information within one platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Paycom is that it offers many important payroll and HR functions within one system. The ability to manage payroll, employee information, timekeeping, accruals, benefits, and reporting in one platform can be very beneficial. I also appreciate the employee self-service features, which allow employees to access their own information, pay stubs, time-off balances, and other employment-related information without having to contact payroll or HR for every question. Paycom is a powerful system with many capabilities, and when everything is set up correctly, it can be an effective tool for managing payroll and HR responsibilities. Our Paycom Specialist are always willing to help and are responsive when I have questions or concerns. They make an effort to get back to me in a timely manner and assist us in finding answers or resolving issues. Having a dedicated specialist who is available and willing to help has been a positive part of our experience with Paycom. #### Cons What I like least about Paycom is that some processes can be difficult to figure out, especially when changes need to be made to existing setups. There are times when a simple change can require multiple steps or assistance from customer support. Additionally, reporting and general ledger setup can be challenging, and it would be helpful if the system provided clearer explanations and easier ways to identify and correct issues. The overall cost can become expensive, especially as additional products and services are added. It is important to regularly review which products are being used and whether they are providing enough value to justify the cost. We would like to see greater transparency and flexibility regarding pricing and the ability to better evaluate which services are necessary for our organization. #### Reasons for switching to Paycom To have the employees put in their time. No more timecards #### Vendor response Thank you for sharing your experience, Kim! We're glad Paycom's single software has helped bring payroll, HR, timekeeping, benefits and employee information together in one place while empowering employees through Employee Self-Service®. We also appreciate your recognition of our dedicated support model and the value your specialist has provided in helping your organization get the most out of the platform. Replied September 2026 --- ### More Than Payroll: A User-Friendly HR Platform with Hands-On Support - Overall rating: 5/5 - Reviewer: Kimberly A. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Paycom has been very positive. The platform has allowed us to bring many of our HR processes together in one system while giving employees greater ownership and visibility of their information. From an HR perspective, having an integrated system for payroll, benefits, time and attendance, training, performance management, and other employee processes has helped us operate more efficiently. One of the biggest differentiators has been the level of hands-on service, training, and continued education provided to administrators. As Paycom introduces new products and enhancements, we are given opportunities to learn how to use those tools and incorporate them into our processes. Like any comprehensive HRIS, there is always room for continued improvement in simplicity, flexibility, and customization. However, Paycom has continued to evolve, and we have found the platform to be user-friendly, dependable, and a valuable resource for both our HR team and our employees. Overall, Paycom has been more than just a payroll system for us. It has become an important part of how we manage and support our workforce. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Paycom is the hands-on service and support, along with the platform’s commitment to continually educating and training administrators as new products and features are introduced. Rather than simply rolling out new functionality, Paycom provides resources and guidance that help administrators understand how to use the tools effectively. The platform is also user-friendly for both administrators and employees, which helps drive adoption and reduces the amount of day-to-day assistance HR has to provide. I especially appreciate Paycom’s employee-driven approach to data, which gives employees greater visibility into and ownership of their personal information, timecards, benefits, documents, and other employment-related information. Overall, Paycom has helped us create a more streamlined and self-service HR experience while still providing the hands-on support, training, and education our administrative team needs. The combination of technology, employee ownership of data, and ongoing customer support has been one of the biggest strengths for us. #### Cons One area that can be challenging with Paycom is that, because the system is so comprehensive, some processes can feel more complex than they need to be. There are times when completing what seems like a simple administrative task requires multiple steps or navigating through several areas of the system. (scheduling) Additionally, while Paycom regularly introduces new products, enhancements, and features, keeping up with all of the available functionality can sometimes be overwhelming. It takes a commitment from administrators to stay engaged with training and education to ensure we are taking full advantage of the system. #### Reasons for switching to Paycom Had a very aniquated platform and package. I came from an org that used Paycome and knew better was out there. #### Vendor response Your perspective highlights something that's incredibly important to us: combining innovative technology with ongoing support. We're honored that Paycom has become a valuable resource for both your HR team and employees, helping streamline processes while empowering employees with greater ownership of their information. Thank you for your 5-star review, Kimberly! Replied August 2026 --- ### Great customer experience but there is a learning curve - Overall rating: 4/5 - Reviewer: Jamie Y. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Paycom was good. We switched to another software because the cost was too large for the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Paycom was very user friendly. I was able to add people super easily. I also liked that the customer support was always on par. There was also not any glitches.The employee self-service was also super easy to use. #### Cons The system is very large. The cost was exponential compared to other payroll software. There was a learning curve on Paycom as it is a huge system. #### Reasons for switching to Paycom Paycom was expensive and Rippling had more features. #### Vendor response It's great to hear that Paycom's Employee Self-Service® feature, intuitive user experience and dedicated support helped create a positive experience for your organization. We're confident in the value our software delivers, while also recognizing that business needs can change over time. We appreciate you sharing your experience, and if your organization's needs align with Paycom again in the future, we'd welcome the opportunity to partner with you. Replied August 2026 --- ### A strong HRIS with Room to Grow - Overall rating: 3/5 - Reviewer: Adelle G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is the second job I've had that uses Paycom. Overall, the experience of using the system at both jobs have been pretty positive. The platform is user-friendly for everyday tasks, offers a wide range of HR and payroll functionality, and helps improve efficiency by keeping everything in one place. Although there are some administrative processes that can be more complex than necessary, it's a dependable system that meets most of our organization's needs well. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that Paycom keeps so many HR and payroll functions in one place. The system is pretty user-friendly and it's convenient to have payroll, time keeping, PTO, and EE information all accessible through a single platform. I believe it's helped streamline our HR and payroll processes while improving efficiency. The ESS features are helpful and easy to operate. #### Cons The system is very robust and almost too customizable. Some processes can feel very overly complex for simple tasks. For example, updating EE records, making payroll adjustments, or finding specific settings require navigating through multiple menus. Creating custom reports can also be a huge learning curve, especially when trying to locate the right data fields or filters. There are also changes that happen within the system that seem to happen overnight that we don't get made aware of. Communication of those updates coming to us would be really helpful. #### Reasons for switching to Paycom The choice to switch from Paychex to Paycom was made prior to me starting with the company. #### Vendor response Thank you for sharing your experience, Adelle. We're glad to hear Paycom has helped streamline your HR and payroll processes while providing a user-friendly experience for employees. We aim to provide world-class service, including ongoing training resources and client webinars, to help you get the most out of Paycom. We encourage you to connect with your specialist to ensure you receive our client newsletter for updates and helpful tips. Replied July 2026 --- ### A Platform That Has Grown with Our Business - Overall rating: 5/5 - Reviewer: Brandie J. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've used Paycom across multiple retail locations and corporate operations, and it has become a central part of our HR and payroll processes. As a multi-state employer, I've found payroll management to be well organized and relatively straightforward across different state requirements. The digital onboarding experience creates a professional first impression for new hires, simplifies the hiring process, and has helped us create a more consistent onboarding experience. The employee self-service features have reduced administrative work by allowing employees to manage many routine tasks themselves, while timekeeping has improved accountability by encouraging employees to review, correct, and approve their own timecards. No HRIS is perfect, but Paycom continues to evolve with new features and has been a reliable solution that has supported our organization's growth. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Paycom has significantly streamlined our payroll and HR processes by bringing payroll, onboarding, timekeeping, benefits, and employee self-service into one platform. Payroll processing is intuitive once configured, and Payroll Preview helps identify potential issues before payroll is finalized. The onboarding experience is seamless for new hires, and the timekeeping tools have reduced manual work while encouraging employees to take ownership of their timecards and approvals. Overall, the platform has improved efficiency for both HR administrators and employees. #### Cons The area with the greatest opportunity for improvement is after-hours support. As an organization with retail locations operating seven days a week, many payroll, scheduling, and timekeeping questions arise outside of traditional business hours, particularly on evenings and weekends. While the AI support tools have improved and continue to get better, they aren't always able to answer more complex questions or guide you to the right solution. That said, my dedicated specialist and support pod have consistently been responsive during business hours and genuinely work to resolve issues thoroughly. Expanding access to knowledgeable support beyond standard business hours would make an already strong platform even better for organizations that operate around the clock. #### Reasons for choosing Paycom In the end, we chose Paycom because of our salesperson. They took the time to understand our business, answered our questions honestly, and demonstrated how the platform would meet our needs rather than simply giving us a sales pitch. That level of confidence and partnership made a significant difference in our decision. #### Reasons for switching to Paycom As our company continued to grow, we needed a platform that could scale with our business and consolidate many of our HR and payroll functions into one system. Our previous payroll provider met our basic payroll needs, but we were looking for a more comprehensive solution that offered payroll, onboarding, timekeeping, benefits administration, employee self-service, reporting, and performance management in a single platform. One of the biggest factors in our decision was Paycom's Payroll Preview feature, which allows us to identify and resolve payroll issues before payroll is processed. As a small HR and payroll team supporting multiple retail locations and employees across several states, having predictive payroll reporting and automated workflows has significantly improved our efficiency while providing employees with a centralized place to manage their payroll and HR information. #### Vendor response Thank you for sharing your experience, Brandie! We're thrilled to hear Paycom has helped support your growth by bringing payroll, onboarding, timekeeping, benefits and more together in one software. It's especially rewarding to know features like automated payroll , digital onboarding and employee-managed timekeeping have helped improve efficiency across your multi-state organization, while your dedicated specialist continues to be a trusted partners along the way. Replied July 2026 --- ### Payroll Specilist - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Paycom has been a valuable tool for managing payroll and workforce administration. The platform is user-friendly, and features like timesheets, PTO requests, and payroll access have made the overall experience smooth and convenient. While there is room for minor improvements, it has been a dependable solution overall. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Paycom has made payroll and time tracking very easy and efficient. The platform is user-friendly, and I appreciate being able to manage timesheets, time-off requests, and payroll information all in one place. #### Cons The mobile app could be more intuitive, and some features require multiple clicks to complete simple tasks. A more streamlined navigation experience would make it even better. #### Reasons for switching to Paycom We found ADP Workforce Now’s user interface to be a bit dated and clunky for both administrators and employees. We switched to PayCom to provide a more modern, intuitive, and mobile-friendly self-service experience for our team. #### Vendor response Thank you for sharing your experience with Paycom! Providing employees with an intuitive self-service experience is a key part of what Paycom is designed to do. Many users also find IWant™ helpful for quickly locating information and completing tasks, helping reduce clicks and simplify navigation. We encourage you to share any additional feedback with your dedicated specialist, as they are committed to helping you get the most out of our software. Replied July 2026 --- ### Bad time to ask for a review - Overall rating: 1/5 - Reviewer: Ruth C. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Not a good one. The implementation just goes too fast and things are missed. There was no check list of things to go over so we are a year and a half in and still finding out things we should have known from the beginning. There needs to be a checklist to go over with clients on every piece. Other companies have long implementations because they are more thorough. I also don't feel that this system is built for a manufacturing environment. We are a 24/7 operation and there is just too many things that we have to review and watch because the system can't handle it on a timecard level. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros There really is not a lot at the moment that I can think of that I like most. There have just been too many issues overall. We have too many fresh issues at the moment. #### Cons Scheduling is not tied to the timecards correctly, which causes issues with having an attendance policy in place. The lack of ability to make adjustments to pay statements is also a problem; you can't update certain pay rates, which causes too many work-arounds. The ability to have different pay codes tax at different rates on the same pay statement. I feel this is a way to make more money by processing more checks. The lack of ability for the system to calculate historical adjustments and process retro pay accordingly. The cost has been much higher than anticipated as we have spent a lot of time going backwards and fixing things. The EDI files are not what we were told they would be. They are very manual on your end, which has caused issues with Benefits and 401(k). Do not like that changes are done to the system without client input. You should get with the end-user. I don't like that we have to pay for a test system. Also don't like that every little thing is an extra cost; benefit help for open enrollment, 401(k) file feeds (which we were told could be handled and couldn't). The timeclocks are not intuitive enough, which causes problems for hourly employees punching in and out. #### Reasons for switching to Paycom We were moving to a multi-EIN company, and they could not accommodate it with the version we were on. #### Vendor response Thank you for sharing your feedback. We welcome the opportunity to learn more about your experience. Please reach out to feedback@paycomonline.com if you'd like to provide additional details. Replied July 2026 --- ### HR Generalist/Payroll - Overall rating: 4/5 - Reviewer: Amy C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, working with Paycom has been positive. I credit most of that to our implementation with [sensitive content hidden] and our service rep,[sensitive content hidden]. [sensitive content hidden] is always quick to answer any questions and communicate back with us if he doesn't know the answer. Although, it's not often that he doesn't know the answer right away. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros [sensitive content hidden] is an amazing service rep. He is very knowledgeable and responsive. Most of the site is user friendly and easy to navigate. #### Cons The talent and position management parts i think are the ones that need to be updated most. They are a little clunky to use. Mainly the position management part can be frustrating since it doesn't seem to pass information through it. Such as if a director or manager leaves having to reassign all of their employees to report to someone else. *Also need more Paycom swag and merch. #### Reasons for switching to Paycom Because ADP was absolutely awful. Customer support was terrible. #### Vendor response Amy, thank you for sharing how Paycom’s user-friendly platform and dedicated service model have shown meaningful improvement from your previous provider. We appreciate your feedback and encourage you to share additional thoughts with your dedicated specialist. Replied July 2026 --- ### Best HR Decision I've Made - Overall rating: 5/5 - Reviewer: Tricia B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great pricing, great product and awesome team! From Sales, to Implentation to Training, to Going Live. It has been the best change for our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our company switched from a different payroll system. I have worked with HRIS systems my entire career, including the 3 letter big name and similar systems and this by far is my favorite. #### Cons A bit of a learning curve, but the interface is pretty self explanatory. Any questions we have, we just reach out to our rep. #### Reasons for choosing Paycom Pricing and company needs. ADP will always be the more expensive one. Gusto wasn't big enough for us. #### Reasons for switching to Paycom Too expensive with a lot of bugs. Timesheets were in a silo and didn't always transfer correctly into payroll. #### Vendor response Thank you for your feedback! We're glad to hear Paycom has been a valuable HR solution for your organization and that you've experienced the impact of our automation capabilities firsthand. We appreciate you taking the time to share your experience and support. Replied July 2026 --- ### Payroll Specialist - Overall rating: 5/5 - Reviewer: Ayushmaan K. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Paycom has been very positive. It has simplified payroll, time tracking, and employee self-service, making day-to-day HR tasks much more efficient. The platform is easy to use, reliable, and provides all the essential features in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how simple and intuitive Paycom is to use. The payroll process is seamless, and features like timesheet management, PTO requests, and access to pay stubs make it very convenient for both employees and administrators. #### Cons Occasionally, the system can be a bit slow, especially during peak payroll periods. It would also be helpful to have more customization options for reports and notifications. #### Reasons for switching to Paycom To smooth onboarding process and have all features in one space #### Vendor response Bringing payroll, time tracking, employee self-service and more into one platform is designed to simplify day-to-day HR operations. We’re glad Paycom is helping improve efficiency through streamlined processes, reliable payroll automation and secure access to information for both employees and administrators. We appreciate you taking the time to leave a review, Ayushmaan! Replied July 2026 --- ### Great System - Overall rating: 4/5 - Reviewer: Raquel C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. We have utilized more modules within the last year and learned so much. Many of the modules have really made things run more efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy navigation for managers and employees. Training is offered to managers if needed. Customer support is a live person that answers. #### Cons Sometimes not notified if an update has happened and it changes things for us on our screen or procedure. #### Reasons for switching to Paycom Did not like ADP at all. No customer service and system was not accurate on reporting. #### Vendor response Thank you for your feedback, Raquel. It’s great to hear that our platform’s ease of use and expanded modules are helping drive more efficiency across your team, along with the value of having responsive, dedicated support.  Replied May 2026 --- ### Streamlined Benefits Administration with a Learning Curve - Overall rating: 4/5 - Reviewer: Susan S. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a Benefits Specialist, my experience with Paycom has been largely positive. The platform excels in centralizing HR and benefits administration, which drives efficiency and supports compliance efforts. However, there is a learning curve for both administrators and employees, and reporting capabilities could be more flexible. Overall, Paycom is a strong solution for organizations seeking a unified HR system, provided there is adequate training and internal support to maximize its capabilities. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our Paycom specialist offers excellent customer service and is responsive anytime we reach out with questions. Employee Self-Service Functionality: Paycom empowers employees to manage their own benefit elections, updates, and payroll details, which significantly reduces administrative workload and improves data accuracy. All-in-One Platform: The integration of payroll, benefits administration, and HR functions into a single system streamlines processes and minimizes the need for multiple systems or manual reconciliation. #### Cons User Interface Complexity: While robust, the system can feel unintuitive at times, particularly for new users or employees navigating benefit elections without guidance. Limited Flexibility in Reporting: Custom reporting for benefits and compliance tracking can require workarounds or additional time to configure effectively. #### Reasons for choosing Paycom I wasn't present for this decision when it was made. #### Vendor response Susan, thank you for sharing your experience with Paycom. We’re glad to hear you find the system easy to navigate and that it’s helping streamline processes like rehiring seasonal employees and optimizing position seats. We encourage you to share more about your reporting needs with your dedicated specialist, as we are committed to help better support your workflows. Thank you again for your feedback. Replied April 2026 --- ### Paycom compares to other providers - there's good and bad! - Overall rating: 4/5 - Reviewer: Connie J. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It started out rough. 90% of the training time given to us was for payroll with little left over for HR. That meant we had to learn Applicant Tracking, position seats, and other HR related functions on our own. We've gradually worked out most of the bugs with Paycom and find communication with them is fairly consistent. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros 1. Having an integrated timesheet program built into Paycom is a great advantage for our organization. 2. Being able to post open jobs on Paycom and recruit through LinkedIn and Indeed without doing extra work or paying extra fees saves us money. 3. Paycom usually works great on our employees' mobile devices and they find the new I Want feature easy to use for most inquiries. #### Cons 1. Some technical issues never get resolved. 2. Just when the rep gets to know you and help you with your issues they get promoted and we get a new rep. 3. We get excited about a new service or option and find everything costs extra but when it doesn't work the cost is not reduced. #### Vendor response Thank you for sharing your experience, Connie! We're glad to hear that Paycom's features like Time and Attendance, Applicant Tracking, IWant™ and Employee Self-Service® have helped simplify processes for both your team and employees. It's great to know you've seen value in having key HR functions in one platform, and we appreciate your partnership as your organization continues to grow with Paycom. Replied July 2026 --- ### Paycom helps us streamline! - Overall rating: 5/5 - Reviewer: Angie M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. What I appreciate most is that Paycom continues to innovate. We've worked together on process improvements, automation opportunities, and new ways to make our hiring process more efficient. As our organization has grown, the platform has grown with us. As someone who works in Talent Acquisition every day, I value having a system that allows us to move candidates through the hiring process more efficiently while keeping everything organized in one place. The reporting capabilities have also given us valuable insights that help us make better recruiting decisions and continually improve our processes. A special thank you to our Paycom team for always being responsive, listening to our feedback, and partnering with us as we continue to enhance our recruiting and HR operations. Great technology is important, but having people who truly care about your success makes all the difference. Thank you, Paycom, for being a valued partner in helping us build a better employee experience at LUMA Residential. Here's to continued innovation and many more improvements ahead! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the best technology investments we've made at LUMA Residential has been our partnership with Paycom. Over the past several years, we've continued to evolve the way we use the platform, and it has become much more than just an HRIS. From recruiting and applicant tracking to onboarding, workflows, document management, reporting, and employee self-service, Paycom has helped us streamline processes and create a better experience for both our candidates and employees. #### Cons Can't think of any. They do have updates monthly but they will show them all to you and they are usually improvements! #### Vendor response We’re glad to hear Paycom has continued to innovate alongside your organization and support your growth over time. It’s great to know features like applicant tracking, reporting and workflow automations are helping improve efficiency and enhance your hiring process. Thank you for your thoughtful feedback and for being a valued partner! Replied July 2026 --- ### Director of HR - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customer service for me has been great when assisting us in implementing different modules that they offer such as applicant tracking and benefit administration. I have used other payroll companies and they do not offer the same support. To have a dedicated specialist is very important to me and my team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of the HR and payroll functions along with the reporting. I do not have to spend a lot of time teaching managers how to manage their payroll. We have implemented a few other modules in the past years and they have provided full support. #### Cons My company is based out of CA and there are some complex payroll rules that we have to spend a lot of time ensuring they are correct. #### Vendor response Thank you for highlighting your experience with your dedicated specialist and the implementation of modules like our Applicant Tracking System and Benefits Administration. We’re glad your dedicated specialist has helped make employee adoption smooth and efficient for your team.  Replied July 2026 --- ### Far Superior System - Overall rating: 5/5 - Reviewer: Ona B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Since working with the system, I have been extremely satisfied with the customer service. They are patient and knowledgeable. The iWant feature is incredibly helpful and truly helps you navigate anything you need to within the system. It not only can "take you there," it can provide tutorials as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is top-notch. I can always reach my rep or an available expert. The ease of use is far superior to many systems I have used in the past. We are rolling out the Performance review feature and are very excited to see it in action. #### Cons Sometimes setting up new modules can be challenging when toggling between training and the actual setup (e.g., performance management or access). That said, our rep has been incredibly knowledgeable and helpful throughout the entire process. #### Vendor response Thank you for your 5-star review, Ona! We're thrilled to hear that Paycom's intuitive design, world-class service and tools like IWant™ have helped make navigating our platform easier and more efficient. It's especially rewarding to know your dedicated specialist has been a trusted resource throughout implementation and as you expand into new features like Performance Management. Replied July 2026 --- ### Every system has its wins and opportunities - Overall rating: 4/5 - Reviewer: Catrina D. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Paycom is great if you have the time, skillset, and manpower to customize and change things as they go. If you are in a situation where you don't have someone who can manage the set up, adjustments, and data auditing, it may not be the best system for you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like that Paycom is customizable and can be set up and adjusted at the client level for most changes. A lot of changes I've needed with other HRIS systems can be done and the step by step instructions in the help center are updated and actually useful. I enjoy the reporting and analytics as well. #### Cons Many of the customizations require changing items in multiple locations to work. Some things are clunky or titled in a way that is different than other HRIS systems so finding, locating, and understanding on your own can be quite difficult. Changes are multi-steps and sometimes require you change things in unrelated areas to work. I use the ATS daily. My number one request would be to have the option to decline an entire candidate instead of having to go through each individual application for a person you know you won't or can't consider for those positions - say previous employees, failed background checks, or lack of credentials like HS diploma or GED. I understand why, but applicants, especially those that apply via a sponsored ad on Indeed or other sites, not only cost us time, but also money and aren't even able to be considered. Getting to spend more time on good or possible candidates would make a huge difference in the time and dollars we spend. #### Vendor response It’s great to hear Paycom's flexibility and customization help you tailor our software to your needs, along with the value you’re getting from reporting, analytics and the helpful guidance in the help center. We’re glad those capabilities are supporting more efficient, informed HR processes as your team continues to optimize how you use the system. We encourage you to share additional feedback with your dedicated specialist or by emailing feedback@paycomonline.com. Replied May 2026 --- ### Paycom is worth it - Overall rating: 4/5 - Reviewer: Kimberly E. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer service has scaled up since my first encounter with Paycom and there are constant updates. They are working hard to meet the demands of clients and the everchanging HR landscape. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The ability to have all actions for the life cycle of an employee housed in one system is paramount. Most items link up quite well and allow managers, employees and HR to see what is important to them. Very few bugs or issues to be found. #### Cons There are some items that the client can't build or see which can be frustrating but having a good specialist on your team can minimize that frustration. #### Reasons for switching to Paycom The change was implemented prior to my hire #### Vendor response It’s great to hear our software's ability to bring the entire employee life cycle into one system is delivering real value for your team, Kimberly. We’re also glad the continued innovations and customer support, along with a dedicated specialist, are helping minimize friction and support your ongoing success. Replied May 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/hr/paycom-profile/reviews/?page=2) --- Paycom Reviews, Pros and Cons - 2026 Software Advice