The easy and hassle free way to view and manage my paycheck and work schedule at home or on the go

I didn't have any dislikes about this product.

Employees will be responsible for their own actions going forward. Our company's cultural flaws have been exposed through Paycom software. It's making us evolve, but in a positive direction.

Your sales representative and the service staff are committed to answering your inquiries and resolving any problems that may arise. I've worked in similar roles with other services before, and they're just not the same.

Since our previous leader left the organization, communication with our new leader has been difficult. No one else was as helpful in guiding me through the steps as he was. Considered myself safe because I had previously used Paycom. I was completely unfamiliar with the Betti component.

the sudtomer service is absolutely amazing. We get responses back no longer than and hour. All our questions get answered, or the work through them with us to find the best solutions.

So far we have nothing that is a downside from switching over.

Hated it. Glad we stopped using it. Waste of time. Waste of money. Still paying for some of the issues.

I liked the initial training with a REAL person to understand how to use the program. The initial contact person was easy to get a hold of, available by text, etc.

There was TOO much in Paycom. And too many things that were unnecessary. I feel like I paid for a full program that I only needed a basic version of. Having to deal with wire transfers was a pain and expensive. The many steps just to complete payroll was daunting as well.

Overall we are very happy with the product. It was easy to get set up and I find myself looking to use more and more of the fields and options because the reporting is really great! It has been a pretty quick learning curve because the interface is pretty user friendly.

The implementation process was quick and fairly straight forward. Our sales person remained on our account as support throughout the implementation process and that was comforting. We had a timeline and we were able to adhere to it and processed our first payroll on time. When we had questions, we received answers quickly by reps that we recognized. The general ledger reporting is also easy to update and customize.

We had a couple issues with benefits implementation. It was a little difficult to understand what we were setting up and how it would all flow through. May recommend asking for a benefits specific demo. We also have had to file a few jurisdictions that have cost some extra fees that I didn't think about up front it may be nice to do a review before implementation of what may be needed.

We have been very frustrated with our implementation and ongoing service. They push to go live in a very short amount of time but did a terrible job of working to make sure the set up was right. They definitely have their own agenda but it did not match our needs. We still have to do continual follow up to make sure things are right.

The basic interface is easy to use and I like that we can customize the software to our needs.

It wasn't as helpful on the Payroll/Finance side and we still have to do a far amount of work outside of the program.

All companies should use Paycom. It's reliable and easy to use. It immediately alerts you if you have any discrepancy. I genuinely like Paycom.

Being in control of my finances. Allowing me to have documentation if ever needed. Helpful tutorials. And alerts through your preferred notifications. Email, text, phone

Honestly I never experienced any issues. This app is hassle free.

Overall I love paycom. The ease of use and customer service is great!

The setup team was so easy to work with and helped when we got stuck. They really worked with our team to get everything set up the way we need it to work.

We are still working out a few issues with the implementation team. The team that sold us on all of the functions of Paycom and the implementation team must not have shared notes. There are things that we were looking for that were not set up the way we were told, so are now we are waiting for their team to get things set up correctly. Some of the report features are confusing and difficult to find the right report for what I need.

Very good overall experience, the implementation team has been perfect!

The ease of use, the timeliness of support and the overall daily process.

Unexpected roadblocks, but our implementation team has been wonderful!

I find Paycom to be a generally excellent and efficient app that makes payroll and its associated functions easily accessed, updated, and implemented, with a minimum of fuss. It's highly functional and works well, with a minimum of glitches or other issues. I don't have complaints so much as 'I'd like to see's; given how rare it is for me to not have a complaint about something, that's high praise. I've used other payroll apps in the past, and thoroughly recommend Paycom for any size business.

I really like the ease of use I get in the app, as that is how I most often access Paycom. The layout is clear, options are logical, and it's easily understood at each level what I'm looking at and what I'm doing. The app is high-powered with functionality, unlike many apps that are just light versions of their websites. I actually prefer the app. The features are robust, allowing for much more than just requesting time off. Access to tax documents, time cards, adjusting payroll, and yes, time off requests, are all easy to navigate to and access. Having online learning resources and additional company info built in and accessible from the app is also a highlight.

One of my earlier complaints about Paycom- the awkwardness of entering PTO requests- was actually fixed in one of their recent updates. Although navigating to the various functions is easy enough, a 'Favorites' option would be most appreciated. Not every user needs to use every function equally, after all. While access to the options is easy enough, the layout and visuals of the app itself are somewhat basic, and could do with a fresh coat of paint, as it were. Some minor quibbles, like certain characters not allowable in PTO requests, are just that, minor.

Overall our experience with Paycom has been very positive. Like any new system it has not always been easy, and some days I have really wished that hitting a computer did make it work better. However, if you take time to understand the system, and really think through your processes to mold them to what Paycom is designed to do instead of trying to may Paycom fit into your old processes, it always works out.

Paycom has been a massive change for my company. In January of 2019, we switch from a paper-driven, multi-system segmented way of running our HR and Payroll departments to Paycom, and we will NEVER go back! I worked with my team as well as Paycom's implementation team to get the system set up and then in training our Management Team as well as our employees in how to effectively use Paycom. After some bumps in the road, our departments are running smoothly, and we cannot begin to tell you how much of our time we have gotten back in our days because of it. My favorite thing about the system is how intuitive it is. Once you understand how the Personel Actions Forms work, you can easily understand the Performance Discussion forms. The things you learn from those programs will help you know how to interact with the other modules as well. We also really appreciate how often they create, advertise, and then released new features for free. Things that our team use regularly now did not exist when we first rolled out the system. It has made a massive difference in how we manage our people-data and administer almost every HR and Payroll function and several other processes besides.

The thing that we have struggled with the most is that the system is almost too customizable. Take a PAF (Personel Action Form), for example. On there is has an effective date feature that allows you to either back-date the pay-change or set it for a future date. We had been using that feature for months when an audit showed that the effective date was not working. When we contacted our Account Specialist, they said that they needed to "turn that feature on" before it would be working. There have been a few other features that we didn't know we needed to ask for them to be "turned on" and just assumed that they were.

Paycom is the corvette of HR and time management systems. We looked at many other products, and very few offered all native modules, and a nearly perfect user experience... Those that did would be the super-cars of the industry, they may be ultra performant, hyper tuned, or can do anything, BUT that often makes them expensive and hard to maintain. Paycom struck the perfect balance for our company.

Paycom pays their sales team and integrations people based on the success of the company they are selling to. The software is intuitive, web and mobile friendly, and most importantly all native to the paycom system unlike almost every other vendor we looked at.

A bit pricey, some modules are not included by default, not as flexible as some other tools we looked at.

Paycom consolidates a plethora of functions—from standard human resources to project management to applicant tracking to learning management to time and attendance tracking—into a single platform. With Paycom, time and attendance tracking and management are completely automated, eliminating the need for any human processes.

An excellent central location for all company information and communication. Timesheets, costs, training, document uploading, onboarding, and benefits administration are all handled through it at my company. The software might need some polish, but it's a lifesaver for tracking mileage.

Honestly, I haven't noticed any drawbacks. Simple app or web-based access available. It would be great if the app could get alerts via push notifications. When keeping a manual mileage journal, it's a good idea to include more stops.

Overall experience has been great. Any issues or questions we may have are quickly addressed and we have an extremely knowledgeable dedicated account specialist.

Paycom software is very easy to understand and navigate. The modules are very comprehensive in terms of available features. The reporting feature allows you to pull information in a variety of formats. And the end-user has their HR information right at their finger tips which allows for easy access and updating information convenient.

Paycom has annual price increases to the software that we use. We started with a certain price which has changed over time.

Great customer service. I haven't used all of the functions available yet such as onboarding a new hire but overall I'm very pleased.

Online portal & payroll processing, vast report options, mobile app, EE file management.

When researching Paycom the only negative review I seemed to come across was difficulty with the software. To a non-tech savvy person I can see how this would be true but the staff were absolutely great about scheduling times to train me and go over any questions I had. They also made sure to have me go through necessary functions rather than just sit & watch.

Overall I like Paycom very well. It allows you to keep up with your times, PTO hours, print off paystubs, and request vacation days all from your phone. No more filling out paperwork and worrying about it getting lost. Everything can be done from the app on your phone.

It's easy to clock in and out for your shift. You can clock in and out straight from the app on your phone. No more waiting in line at the time clock, no codes to remember, no fingerprints, just a quick tap of your phone.

It can be difficult to make a correction on your in and out punches sometimes. You have to wait on approval for time corrections.

Hard sales - it was not a comfortable sales process AT ALL. Lots of promises not all of which were fulfilled. Implementation team was great but I had to push really hard on some things that I knew must be there but my specialist didn't know about yet. BUT, we previously had a full time payroll manager and a part time recruiter, plus an HR generalist for our past system. Now we have one person doing all admin at about .75 FTE. We aren't maximizing the software but it's better than what we had before.

The employee self service feature and timecard management is fantastic. Their core philosophy is that employees enter, manage and approve their own time. There's a learning curve for sure, but ultimately - given my retail hourly workforce - this has been a huge sigh of relief over our prior timecard mgmt and the risk we had with managers entering employee time.

There are parts that are unnecessarily complicated - like the way that they have position mgmt set up, and how managers get access to open positions. The checklists and task management are also really complicated. There is no admin community or Special Interest Groups which is a huge miss. The peer sharing of best practices is something I miss very much.

We've had Paycom for 3 years. Not a single rep we've ever worked with has had HR or payroll experience so they have no context for any of our questions or issues. You have to explain to the customer service rep how their own system works in order for them to understand the problem you're having. We've also had 6 different customer service reps in 3 years - they keep quitting. I don't blame them, they aren't given any of the knowledge or tools to actually be helpful. And don't expect to actually be able to get through to your rep when you call, you'll get someone else who knows even less. When you do get your rep, they always have to "get back to you" about your question but they rarely do. The most common answer or solution is "oh, the system can't do that but we'll put in a suggestion for it with our development team". Still waiting on most of those developments. Their big selling point is that it saves time - the trick is they mean it saves the employees time, not the Payroll people, not the HR people, not the IT people. For all of these people, processing time has doubled and some things are literally impossible to do in the system, things that are standard in any other system. Everything is designed to charge you more money and everything is overpriced. We're currently being forced into an update to their payroll module that will also cost more money. It's not an optional upgrade and it's not an upgrade we want or need, but we will be forced into it anyway.

Once you understand how it works, you can figure most things out for yourself. And you'll have to.

Everything is so manual that administrators will spend a lot of additional time on processes and transactions. Customer Service is really terrible - they don't know how their own system works and they don't follow through on commitments.

I loved how i could call their customer service line and get an agent within 1-2 minutes. I used to have to wait 40+ minutes with ADP.

They do not keep us compliant. When we need a new earning/deduction set up they ask us to fill out paperwork regarding how it should be taxed. I am not a tax expert and do not have that information. I hoped i could tell Paycom what i want and they would be able to set that up for us, but this is not the case.

With software as intricate as this, I expected the learning process to be infinitely more difficult than it ended up being in the end. New employees, whether they are tech-savvy or not, seem to pick up the payroll functionality easily, and once they are up to speed, we are off to the races. Paycom has cut down on all my payroll time spent and has allowed me time to think more big picture. The time and effort saved pays for Paycom every month over and over again.

Customizability, employee's ability to manage their own data, integrations, once all of the functions were implemented and learned by employees, cut down on hours of work weekly and saved more time for me to work more strategically

The setup process was intricate and though the customer experience rep that set us up was very knowledgable and educated us on every single part of the software, it still takes a little time to get going, but after a week of following the procedures, our representative laid out for us, I was confidently teaching employees how to use it and soon the learning curve was gone and we were off to the races.

In February of 2020, we were introduced to our Transitional Specialist and that was [SENSITIVE CONTENT HIDDEN]. WOW!! What an exceptional person and specialist [SENSITIVE CONTENT HIDDEN] is. From the first meeting/training to the last meeting/training, she was able to teach, explain and get back to us on questions quickly which was always above and beyond. [SENSITIVE CONTENT HIDDEN] was very clear on what she needed up front and was never hesitant to clarify things that were not clear to her. The one thing that stood out was the system that we had was not user friendly when it came to pulling certain information out to send to Paycom but that did not stop her from making it happen. Her work ethic was always professional and positive. Trainings were easy because she always took time to explain why each step was important as opposed to just click here and move on. Her note taking while training was happening impressed us because she never started a new training session each week without handling last week’s questions. She always had the items fixed or had the questions answered. [SENSITIVE CONTENT HIDDEN] is incredible not only on the trainings but she always gets back to our emails in a timely manner every time!! Turnaround time and getting straight answers from [SENSITIVE CONTENT HIDDEN] was so refreshing since our old system did not offer that. We are confident that the Paycom team all follow this policy. Paycom is a phenomenal HRIS system!

In every aspect from payroll to recruiting to onboarding Paycom understands the importance of people's time. Paycom functions are quick and easy to use. The approval process from department to employee is simple and easy. The phone app is quick and employees do not have to spend time looking for what they need, everything is laid out in a clear manner. Applicant tracking is easy from start to finish. Our company also has the expenses part and for our team it is really easy to work from their phone and then submit. Payco definitely has many different components but each one is easy to use. This is a great investment because it is all at your fingertips. The last part is you don't have to get all the components at once you can customize the system to work for what is right for your company.

So far I do not have any cons. I am impressed with how the company runs.

Our previous vendor was built off bolt on modules, not products they developed. This vendor didn't allow for online signing of new hire paperwork, didn't have a built in electronic I-9, had separate time and attendance and PTO tracking. It became a full time job just to keep up with their time and attendance and PTO tracking. When we were shopping for new HRIS software we knew we wanted one system and Paycom was the only one we found that was truly one system. Since bringing in Paycom we have moved into the digital age! With all the efficiencies we have found utilizing Paycom we have been able to save on overhead and have maintained an open headcount for the HR department. Not only is the software top notch but we love having top notch customer service as well! Not only do we have a dedicated payroll specialist that we can contact for day to day questions and assistance but we also have a Customer Relations Representative (CRR) that is available for onsite training and overview of the system to ensure we are getting the most of the system and fully utilizing the products we purchased!

Paycom is the one stop shop for HRIS systems. From posting job opportunities, tracking applicants through the interview process, onboarding, and the entire employee life cycle, Paycom has it all. Just when you think it can't get better they do a monthly release that makes you go "wow!". They are innovative and always looking for ways to make the HR professional's life easier!

One area of focus I would recommend would be more content development in their new LMS module. The module itself is really user friendly but having content is the toughest part of building an LMS. Having more pre-built content would help utilize the module quicker.

I love Paycom. I use it everyday for clocking in, getting paystubs, checking PTO, etc… it’s really easy to use and the app makes it easier.

Sometimes I have a hard time getting the app to recognize my location, but that’s the only down side.

This software does have a lot of functions and is easy to use on the app and on the computer. It is easy to see what time off is available and request days on the calendar

The app does not always record clock ins and outs so timesheets must be adjusted.