The staff at BaseBuilders have been so easy to work with! After spending 16 months unsuccessfully trying to implement a different software, we were leery of investing a lot of time and money into yet another product. I made an online query about price and within an hour we got a phone call. We were able to schedule a webinar for the next day and a second the following week for our owners. We were already using QuickBooks (QB) prior to the unsuccessful launch so Praesto seemed to be a natural fit for us. I created a new QB file so it would be easy to track how Praesto integrated with QB. With BaseBuilders support and the tools they have available, I was ready to go live in less than 6 weeks. It would have taken less time if I started the process before the 1st of the year and not 6 weeks after. That 6 weeks included the time it took to create the new QB file with all year-to-date transactions. The software is easy and almost fun to use, the data it provides is very useful and it all just makes sense! If we have questions or problems, the staff at BaseBuilders is super responsive! They regularly reach out to us if they haven't heard from us to make sure we are happy with the program. A huge selling point to this program was that we got all of the features WITH unlimited technical support for one very affordable price.
After 5 months, I haven't found anything I don't like about BaseBuilders or Praesto. I might be a little biased after the experience with the product we were unsuccessful in implementing, but any issues we've had have been quickly and successfully addressed.