Ruddr
About Ruddr
Awards and Recognition
Ruddr Pricing
Ruddr offers a 30-day free trial. For teams of three or fewer members, the product is free on an ongoing basis. Non-billable users are free.
Starting price:
$12.00 per month
Free trial:
Available
Free version:
Available
Other Top Recommended PSA Software
Most Helpful Reviews for Ruddr
1 - 5 of 22 Reviews
TL
Verified reviewer
Design, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Best PSA software
Ruddr has saved me hours each week on generating invoices. I can also see where all my time is being spent, and the intuitive charts/graphs are extremely helpful in managing my project workload. The design is top notch and everything “just works” — the adoption as the primary tool for managing projects was seamless. Game changer from my old system of Excel files.
PROSThe UX and QuickBooks integration were a game changer for my small business, everything is intuitive and just works
CONSRuddr appears to be a rapidly growing platform, from their support emails they are continually adding more features but there are a few specific enhancements I’ve requested that are in the dev pipeline
Reason for choosing Ruddr
simplicity, data-driven charts, and invoicing integration
Reasons for switching to Ruddr
Integration for tracking time and segmenting billable hours — great visibility into managing projects and seeing where my time was actually being spent. can’t imagine NOT using Ruddr now.
Vendor Response
Thanks for this review TL! We are adding features on a weekly basis. Customers like you are helping shape the product with their feedback.
Replied March 2021
Michael
Environmental Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Best project management program for Environmental Consulting
We had been using Quickbooks projects and Quickbooks time but the features were lacking. We tried Bigtime which was heavy on the sales pitch and had 0 customer service help. When we connected with Ruddr we were given a free demo, direct access to the customer support team, and no up front cost. This allowed us to make a decision based on the quality of their product and not the demands of a contract and a forced sales approach. We have been on for only a few months and every time I have a question we get an answer in a few hours.
PROSThis is a fantastic and easy-to-use software with an amazing price point. The modern feel and ease of quick integration with Quickbooks make this a true winner for small consulting firms.
CONSIt really has no faults for our needs. My only faults would be a wish list of features like an online app, and more branding opportunities.
Reason for choosing Ruddr
The lack of a true trial in some of the other products and the fact that they required a large upfront cost that was nonrefundable was a turnoff on other products. Ruddr gives you a real trial and you pay only for what your needs are at the time you need them. As a small company, we fluctuate in size as we work with multiple contractors. We only pay for the seat when we have those people employed and we turn it off when they are nonactive and are not billed for the seat.
Reasons for switching to Ruddr
Bigtime has the worst customer service experience I have ever seen in mid-market software.
Lydia
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2021
Good experience, wish more people could approve hours
Easy to use, functions quite well. Easy to track hours
CONSMore people should be able to approve hours
Vendor Response
Thanks for your review and feedback Lydia. We have additional time/expense approvers and approval workflow on our roadmap. We will get those built into Ruddr just as soon as we can!
Replied April 2021
Mike
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Awesome UX and Slack Integration
For my team, Ruddr was a big step up from the simple time trackers we have tried in the past. It is more of a professional services automation platform but it doesn't have the big price tag. I love that we only have to pay for our billable personnel. This allows our administrative folks to access the platform and all the data but they just can't record billable time to client projects.
PROSOur agency has tried several different time/expense trackers over the years. Most had a clumsy user experience. Also, the basic time trackers don't provide all of the information I need to run the business. What I like about Ruddr is 1) the user experience is super clean and simple; 2) the Slack integration is better than any other PSA product I tested; 3) I don't have to pay for non-billable users; and 4) the reports and metrics are much better than what I was getting with basic time/expense trackers.
CONSIt could use some more integrations with modern SaaS products. I currently use the Slack and QuickBooks integrations and those work great. But, I'd like to integrate with a few more products that my team uses every day.
Reason for choosing Ruddr
The user experience, Slack integration, and pricing model were much more attractive with Ruddr.
Reasons for switching to Ruddr
Harvest's Slack integration is fairly basic. Also, it is missing some key metrics and reports that I need to run our agency (like billable utilization rate). Harvest feels like it is meant for small firms but we are trying to grow!
Vendor Response
Thanks so much for this feedback. We have a list of integrations that we will be building out over the next several months. We appreciate your business!
Replied December 2020
Daniel
Information Technology and Services, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great product and service
It's been great. It's an easy tool with NO workarounds that we needed to utilize. With functionality that we needed that was not present in the base application, [SENSITIVE CONTENT HIDDEN] was great in understanding our need and getting what we needed.
PROSIt had over 95% of the functionality we were looking for without having to customize or use workarounds for employee time entry and for invoicing
CONSThere were a few items around the timesheet and invoicing functions that were critical to us. They were not there, but Ruddr has been very responsive to our needs
Reason for choosing Ruddr
Can't remember all the products we reviewed or investigated. Ruddr was the top product choice for us based on functionality
Reasons for switching to Ruddr
Homebase was geared more toward food or general labor services that require clock in and clock out. We had so many work arounds which was fine for a small need, but as our business grew, Homebase just couldn't meet our needs. It was cheaper vs Ruddr but we had to make the change
Vendor Response
Thanks Dan, we appreciate your business and these comments. We will continue to be responsive to your team's needs as we rapidly evolve the product over the months and years ahead.
Replied April 2021
