SimplyBook.me Software


 

SimplyBook.me is a cloud-based scheduling solution designed for service businesses in all industries.

SimplyBook.me provides a booking site so users can accept online and offline bookings, collect client feedback to optimize revenue and service performance and send email and SMS appointment reminders to both service providers and clients.

The tool allows users to send out promotions, set up recurring services, link service providers to all or select services and customize options for the booking site. Customization can include adding the booking system as an iFrame or adding a booking button to a website or Facebook page.

Clients can access the booking page from any device, make bookings at any time and have the ability to cancel bookings when necessary.

Subscription pricing is based on the amount of booking per month and the amount of custom features used. A free version of the tool is also available.

 

SimplyBook.me - Calendar
 
  • SimplyBook.me - Calendar
    Calendar
  • SimplyBook.me - Dashboard
    Dashboard
  • SimplyBook.me - Services page
    Services page
  • SimplyBook.me - Multiple locations
    Multiple locations
  • SimplyBook.me - Book services
    Book services
  • SimplyBook.me - Sign in
    Sign in
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

152 Reviews of SimplyBook.me

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Louis from UpdatePromise
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great customer support which has helped me understand the features within svc!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

time management

Pros

The software allows the custom branding and the ease of use for 1st time user. I am impressed as this software will allow me to facilitate the rapid growth and to service my accounts by respecting their valuable time. This tool helps me personally manage my time effectively. thank you simplybook.me !

Review Source: Capterra
 

Jannette from Alpha Medical Lomi

November 2017

November 2017

The customer support agent was very helpful

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Support
Pros

The person who was the tech support representative online chat was helpful in addressing my technical issues.

Cons

The software that I was using is not so user friendly and the price is very expensive for the features I'm using. Im using an unlimited feature which I only need less than 25 which is very necessary. Wish they have some sort of cheaper in between plans.

Review Source: Capterra
 


November 2017

November 2017

The system is easy to use and makes by job easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Support

Time to market with a working booking system.

Pros

The system is very easy and fast to setup. I love the new features that are continiously added. Support is very helpfull.

Cons

There are some settings and ways of doing that are limited in options and customization for my business.

Review Source: Capterra
 

Marsha from Evie Photography

November 2017

November 2017

A little challenging to set up but I got it done because the chat support was great!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

I have not implemented it's use yet, but did do a test run and set up an appointment with a payment. It worked as advertised! I like the look of it and most things were pretty easy to set up. When I did have problems, the chat support staff was outstanding! Not something you find that often these days.

Pros

The chat support was super helpful every time I asked a question which was several times. I'm a bit technically challenged and they helped me every step of the way. I like the layout of the webpage that I put together.

Cons

Some of the terminology is not obvious too me, but again, I'm a bit technically challenged. Facebook had a hard time copying a link so I could post it, but the Simply support staff helped me figure that out.

Review Source: Capterra
 

Jason from Home Based
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Great system with great support from Live Chat!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More clients

Pros

The system offers great flexibility and ease of usage after you have mastered it. Reduce my workload of booking the clients.

Cons

There is a steep learning curve. The system can be confusing for beginners. Custom features too expensive.

Review Source: Capterra
 

Bruno from Work offices & coworking
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Does not work for Coworking spaces

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
Value
Support

None

Pros

Good for gym, medical center and others alike.
Good for appointments, many different services and providors

Cons

Unflexible, does not work for reservations of spaces, rooms, such as a coworking space demand.

Review Source: Capterra
 

Clarisse from Academic Boss
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

It would have been the best if only it allowed me to log back in after loging out.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Quality
Support

I cant tell since I cannot log in after logging out.

Pros

Accepts online payments even on a free account
30 days Free Trial which is long enough to try all of the costum features. It actually helped me decide to upgrade when my free trial is over.

Cons

Poor customer support. I signed up for the Free account. After logging out, I couldnt log in. Tried "forgert password/forget company login" but no email has been sent to my inbox. Tried chatting with their live chat, but it wasnt so "live" after all. I left a message but I didnt get any message in my inbox from them. Tried sending a message via their Facebook page which says "typically replies within a few hours" but until now there was no response. So I signed up again using a different email. This time, I screen shot my login details. I set up Simplybook according to my company's needs etc. When I tried logging in again after a few hours, I couldn't login using the login details I used (which I have screen shot earlier).Went through the same steps mentioned above to retrieve my login details (just in case I have the password wrong) and to no avail. I didnt get any email to reset password nor to find my company login. How can I use the system if it wont let me log in.

Review Source: Capterra
 


October 2017

October 2017

Great Convenience and Price

Ease-of-use

Functionality

Product Quality

Value for Money

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Value for Money
Value
Pros

The cost of Simplybook.me compared to other booking programs is a much better value and offers better features.

Cons

I would like to have a version more specifically tailored to my business. The setup is kind of generic.

Review Source: Capterra
 

Basil john from Cbv motors
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Nice easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy booking for clients

Pros

User friendly nice application easy to use some add ons are expensive to use younshould lower the cost

Cons

Sms gateway expensive you should atleast have sms gateways with ither suppliers like me in the philippines

Review Source: Capterra
 

JP from London Music Factory®
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

extremely excited at the propect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

all the custom features are awesome. It is the only automated booking system that suits our needs (and we have tried a lot)

Cons

We have a lot of different services that are very similar, with only slight differences in the time or cost. We also have different instruments (categories) for these different services. Without a duplication feature when creating services, it took me literally 3 straight days (16 - 20hrs) literally!! to setup all our services one by one. It was very frustrating and I didn't even know at that point if the software was going to fit our needs. Luckily it did! A duplication would surely be a welcomed addition for all using the software. I really liked the welcome videos provided in the interface, but I feel there is a serious lack of descriptive videos on all the features available online. I would strongly recommend adding more.

Review Source: Capterra
 

Trish from CHAPS - The Men's Health Charity

September 2017

September 2017

For a small charity with extremely limited funds this customisable booking system is a real find

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Quality
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Pros

The ability to have multiple versions running at the same time for separate events is ideal for our usage

Cons

When exporting to Excel the telephone number is not displayed in the usual format and some of the input on the booking forms is not captured

Review Source: Capterra
 

Jorge from Orange County Catholic Committee on Scouting
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Expectional appointment application and even better customer service. Simply The Best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Professional service/product and expectional value.
Everyone, i've contacted through the years have been so kind and wonderful.

Pros

Since I discovered this service in 2013, I have been using it as an on-line self-service appointment scheduler. The flexibility to customize our appointment times, dates and number of persons per appointment is fabulous. I also like the report listing and that I can import it in to Google Calendar for others to manage the schedule. Great value for the cost and the fact that I can pay just to use it for 3 months and my set-ups are not deleted is great. We don¿t have a need for a 365 day a year scheduler.

Cons

The recent website updates have been a little confusing for me; however, I only use the system once a year to set-up our appointments. I get lost best I don't know how to best set things up; however, the on-line help and the Live Chat features help me out without fail.

Review Source: Capterra
 

Victoria from Sleep Sweet, LLC
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

It's been great! I'm very happy with Simplybook.me

Ease-of-use

Functionality

Product Quality

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Value for Money

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Quality
Value for Money
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Support

It's a great way for clients to book time with me. Instead of playing scheduling ping-pong, I just post or send the link and they can pick a time that will work for both of us.

Pros

It's easy to use, like a normal calendar app. I can see what my schedule looks like as I'm making the changes instead of hoping that I got everything right and checking once I'm done. It's easy for my clients too.

Cons

I wish it would translate the time zone to the client's time zone, or make it more obvious that the appointment times are in Mountain time. I've had a lot of people miss the note at the top that clearly says the time zone.

Review Source: Capterra
 

Casey from Fresh

September 2017

September 2017

Terrible support service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None

Pros

Supposedly has a lot of features to utilise that should allow a customer the full flexibility to expand with their business.

Cons

You cannot get a simple helpful response from their support and the management do not appear to be too bothered about acquiring new business by helping prospects evaluate their product properly.

Review Source: Capterra
 

Debbie from Debbie Brown Photography
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

There are some neglected features that should be implemented, but overall I'm happy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

I don't have to schedule 450 seniors by telephone; they can do it online!

Pros

I like how easy this is to use...once you learn it. The tech support is helpful, but if they have to email you it can take days.

Cons

I think it's ridiculous that a client can't reschedule an appointment on their own, and that they have to call me. It's such a hassle for a client to either have to call me or if they cancel and reschedule then they have to pay againa and then I have to deal with refund issues. Too may nooks and crannies and the user interface could be improved.

Review Source: Capterra
 

Lesley from Signpost
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy to use even for those without good computer skills thanks to fantastic support staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

Easier for our clients to choose and book, frees staff time for other work

Pros

Our charity uses this software to administer the loan of free family passes to local attractions. Families love being able to choose and book directly, and our staff are freed to do other tasks - we have doubled the number of passes being used by families already, and have capacity to add more in future if needed

Cons

Interface isn't the easiest to understand, and needed a few non-obvious tweaks to get it working the way we needed, but Live Chat staff are always helpful, and we get there in the end!

Review Source: Capterra
 

Kimani from XclusiV

August 2017

August 2017

I enjoyed joseph's service. He was very helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Support
Pros

I enjoy the user friendly interface and the option to seek help from knowledgeable people like joseph.

Cons

I dont like that you can only do 50 bookings per month you should be able to purchase more by ala carte

Review Source: Capterra
 

Raphaël from Callimassage
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

easy and quick for customers, robust and customized admin interface

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

probably more customers...

Pros

The ease of use for customers; the limited number of customisation possibilities helps go to the point when describing the company; both user and admin interface terms can be customised in one's language

Cons

customer data not stored in my country... (in the near future, this will become illegal); a better integration with CalDav would be appreciated (automatic push to my calendar using CalDav)

Review Source: Capterra
 

Rob from Ashwood Therapy
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Great experience, very simple to use and extremely functional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

Able to schedule client appointments / add a useful booking facility to my website (work in progress).

Pros

The ability to do the two-way calendar sync, and also the SSL function - this allows me to update my availability from my smartphone, and keeps my client data secure (which is also good for their peace of mind).

Cons

I would like SSL to be as standard, not an extra feature. Also, it would be nice to have HTML formatting and the ability to add logos / branding etc. to the booking confirmation / reminder emails sent to customers.

Review Source: Capterra
 

Tanja from Nagelstudio Tanja Kräker
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Easy to use an great features

Ease-of-use

Functionality

Product Quality

Value for Money

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Value

No longer "discussions" on telephone or whatapp whit my clients to arrange a meeting.

Pros

easy to configurate for me
i can combine it with my google calendar
and easy to use for my clients

Review Source: Capterra
 
 
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