# icon

> Reviews of Syncro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Syncro is a good fit for you!

Source: https://www.softwareadvice.com/psa/syncro-profile/reviews

---

1 million+ businesses helped. Get advice

Get Free Advice

[Home](https://www.softwareadvice.com/)

/

[Workflow Management Software](https://www.softwareadvice.com/workflow/)

/

[Syncro](https://www.softwareadvice.com/psa/syncro-profile/)

/

Syncro Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/psa/syncro-profile/)

Reviews

[Alternatives](https://www.softwareadvice.com/psa/syncro-profile/alternatives/)

# Syncro Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(98)

4

(44)

3

(5)

2

(1)

1

(0)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.4

Value for money

4.7

Functionality

4.4

* * *

### Pros

"Because our model is a combination of MSP/Break-Fix the per technician pricing was a huge feature, allowing us to put an agent on every single system we see, managed or not."

"Syncro gives us a unified platform where automation, ticketing, billing, and RMM all work together cleanly."

"I like that Syncro is a solid RMM with a pricing model that charges per technician rather than per endpoint, which is ideal for smaller operations like ours."

### Cons

"One of our main issues in changing RMM suppliers was support, our old vendor forced us to talk to level one off shore techs who read from a script, even when we followed all the KB articles ourselves, they insisted on redoing it and wasting time, once escalated, we would only get replies after hours, from a different offshore office and it made it impossible to get anything fixed quickly and efficiently."

"The load times when leaving a ticket for a prolonged amount of time will lead to the page needing to be reset which is inconvenient and when using the app along with the system not flagging if another team member is working on a ticket it can lead to confusion with classing details from team members working on the same ticket at once."

"Navigating features like reports, scripts, policies, automation, and alerts can be unclear, especially if you're not using them regularly."

Fast-track your software evaluation

Speak with a Workflow Management software advisor for a free 15-min consultation

Filters

Filter Reviews

[](#product-catalog)

Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1,000
    
-   1,001-5,000
    
-   5,001-10,000
    
-   10,000+
    

Time Used

-   Free Trial
    
-   Less than 6 months
    
-   Less than 12 months
    
-   Less than 2 years
    
-   More than 2 years
    

User Rating

-   1 star
    
-   2 stars
    
-   3 stars
    
-   4 stars
    
-   5 stars
    

[Clear](#product-catalog)[Show Results](#)

148 results

Sort by

Syncro Reviews, Pros and Cons - 2026 Software Advice