Tigerpaw Software


 

Tigerpaw is a Web-based professional service automation (PSA) software solution designed for small and mid-size customers. It offers project management, time tracking and billing management within a suite.

The project management functionality allows users to schedule technicians and other resources required to complete a job efficiently. This feature also allows project managers to create workflows and monitor maintenance contracts.

Tigerpaw also allows users to filter service orders by customer, technician and service issues, while automated billing and invoicing functionalities help simplify the billing process by sending automated emails for recurring invoices.

With dashboards and reporting modules to help users track and monitor technician time, measure profitability and asset utilization rates, service managers are better equipped to make decisions about staffing levels and service order management.

 

Tigerpaw  - Scheduling
 
  • Tigerpaw  - Scheduling
    Scheduling
  • Tigerpaw  - Project details
    Project details
  • Tigerpaw  - Service orders
    Service orders
  • Tigerpaw  - Line item detail
    Line item detail
  • Tigerpaw  - Service order details
    Service order details
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

13 Reviews of Tigerpaw

 

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Software Advice Reviews (6)
More Reviews (7)

Showing 1-6 of 6

William from Innovative Systems Direct
Specialty: IT Services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Disabled my on premises software! Now I can't work!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

STAY AWAY FROM THIS COMPANY!!!!! Imagine Microsoft or Intuit DISABLING your Office or Quickbooks version because they felt it was just too old for you to use? Tigerpaw did that to my business! (and, I'm guessing at least HUNDREDS of other businesses). They said they cannot support legacy versions, any longer (I have not contacted them for support in 5+ years). I don't care if they cannot support the software but THEY HAVE NO RIGHT TO DISABLE IT!!! I OWN A LICENSE!

Pros

It does a lot, probably too much. I use about 10% of what the program can do but that's all I need. It does CRM and marketing. It's difficult to learn the features and you MUST purchase their annual maintenance to get access to tutorials and documentation.

Cons

They decided if you owned this for a while (my version is 11, probably 8 years old, now) that they would just disable it! Now I cannot get into my business management software! My company is crippled! I've NEVER, EVER heard of a company disabling your PURCHASED version of their software! I put in a call to support to get this resolved 4 DAYS AGO and NOBODY has contacted me. When you call for this reason you get voicemail. When you dial 0 for someone they connect you to your rep's voicemail.

Review Source
 
 

Irma from B&M Distribution
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Tigerpaw is a great add on to Quickbooks

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easily integrates with Quickbooks desktop. Can view the exported data prior to import. Allows deposits within the software and allows proper mapping into Quickbooks.

Cons

Requires internet connectivity to export and import data. There could be a short delay. Overall there isn't major downside.

Review Source
 
 

Brian from Commercial Voice and Data
Specialty: IT Services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Don't purchase Tigerpaw

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Not many Pros other than it's stable.

Cons

we've been using it for 10 years with few problems but gave up using several of the modules. Not intuitive and very cumbersome. Employees never liked the software and in my opinion one of the most difficult to learn. In my opinion, find something else, all the negative reviews I found on the internet about Tigerpaw validated what I always thought about the company and their software.

Review Source
 
 

Michael from CND, Inc.
Specialty: IT Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Buyer beware, terrible Support, bait and switch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

To buy a software package that you own and then receive a letter that stated due to security vulnerabilities on our end, your software will no longer work unless you upgrade is the biggest scam I've ever seen from what is considered a legitimate CRM package! The sales guy that sent the letter to my company would not even return my calls, instead sent me migration options packet! Stay away folks if you like your money and value your time, not an investment, but rather a serious waste! I'm consulting my attorney about the legality of them disabling MY software due to their inability to secure their creation!

Pros

Recurring billing, maintain customer data and ability to email invoices, incremental billing, inventory control

Cons

Terrible Support, condescending techs, repetitive steps to perform a single task, a glitch in the software that I could never get support to fix, am now told that my investment for my software will cease to work in just over a month! Require that I upgrade! This company is a joke, stay clear of it if you don't want to waste your money and resources!

Review Source
 
 

Sean from Tech Pad Llc
Specialty: IT Services
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Survived by people who do not know any better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Spent money. Found problems. Support turn their backs on us. The software is useless. The only people who use it successfully have naively poored far more resources and made unecessary internal process changes to support this lacking software.

Pros

On the surface tigerpaw seemed like a good all in one solution. Sales people told us what we wanted to hear.

Cons

Works poorly or just doesn't work at all. Tigerpaw is not a sleek silicon valley company using the latest technologies. They are relics of the 90s tech boom that never evolved.

Review Source
 
 

Tony from BNB Technology
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Not a good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We transitioned to Tigerpaw from ServiceCEO in 2011 - While we do not have daily events as some others had described, I do find that Tigerpaw makes you make a ton of repetitive moves to do any task. We have not actually been able to embrace the newly skinned MATRIX (actually have no idea what the heck the big deal was), and honestly really peeved the way that they have done us lately. We have paid support monthly for years and even with new staff calling for incident calls for access to training or support, we accumulated 19) calls last year. We called support to remove a incorrectly posted payment and was told that this "time", that this was a "chargeable" event at which rate now bills at $ with a 2) hour minimum. I have since decided after review of my initial 2011 agreement (which clearly makes no mention of chargeable items), that I will take my business elsewhere ----- BUYER BEWARE

Pros

Lots of promising of a solution that takes care of everything - It was a decent program at one time...

Cons

1) Support - Support for this product is really poor. The few times that we've called (only because we absolutely had to) resulted in wasted time
2) Monthly Support - We paid for support (that we rarely used) and when we actually tried to use it, was told that the items that we needed help with was "chargeable", $ to back out a payment that was incorrectly posted.
3) Performance - We paid for integration and after 6) years now, we are still dealing with issues that did NOT get correctly defined in the setup. the problem was that they seemed to fumble around and really did not have consistent answers for the questions that we had during the migration phase.
4) Mobile Product - Unless something changed in v.16, My experience was that the MOBILE product was total junk
5) Tigerpaw University - again, unless recently updated, was populated with old videos that barely were relevant

 
 
 
Showing 1-7 of 7

John from Commercial Telephone Installations Inc

November 2017

November 2017

Expensive and cumbersome, dont walk away from Tigerpaw...RUN

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The only upside is an old version still works works but Tigerpaw said they will shut it down remotely if I dont upgrade..

Cons

Expensive to deploy, expensive annual fees, you never really own the software. Cumbersome and difficult to learn. the owner wears earrings.

Review Source: Capterra
 

Brad from Audio Video Design
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Terrible support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

Our experience was so bad that the high points of the software were overwhelmed by the poor support and complete lack of attention from their higher-ups. The support is very weak and Management doesn't respond to concerns. We gave up and switched to ConnectWise.

Review Source: Capterra
 


October 2017

October 2017

Tigerpaw Stay Far Away

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very few if I am required to write. It is actually CRM software. You don't get any viruses when downloading.

Cons

Support is abysmal
Software is very buggy
They change the rules of their contracts and say sue me
They basically are looking for an opportunity to take your money

Review Source: GetApp
 

Matt from VirTra

February 2017

February 2017

Beware of Maintenance Agreement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After over 7 years using the software, I got tired of my employees complaining about using it. The biggest complaints were the bugs and the lack of support available from their support team. Long phone calls where the problem wouldn't get fixed was the norm. Be careful signing up with them. Their support agreement auto renews and when I tried to cancel, they are threatening to send us to collections if we don't pay all the way up until the auto renew date. The agreement was signed in June, 2010! BEWARE.

Review Source: Capterra
 

Al from Computer Consulting

October 2016

October 2016

Perfect for service oriented SMB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Specialized software for tracking customers from quotes, referrals, and sales orders. Modules support service order tickets, inventory tracking and invoicing. Like most software of this level of complication it's "garbage in, garbage out". You have to be prepared to do customization and data entry but if you and your team use it regularly it will help you avoid missed sales opportunities and track your time and appointments both on the sales and service departments. This software is ideal for small service oriented businesses with at least a half dozen employees. There are android applications that allow technicians to check and enter time in the field so they never need to use a PC.
They don't give the software away but there are lots of features and like any good software that helps you remain complaint with tax reporting, tracks your inventory and makes sure all the work you do gets properly invoiced. You will get out of it what you are willing to put into it both for data and customization. There is good customer support and user group.

Pros

feature laden

Cons

upfront and ongoing cost

Advice to Others

count the ongoing and implementation costs before you dive in

Review Source: Capterra
 

Nick from Printer Gate

December 2015

December 2015

Expensive software and we wasted a lot of money

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We purchased software and paid over 2,000.00 but in short period of time Tiger Paw offer to upgrade to a new version (to pay another 1000,00 to continue) or loose all the support. We pulled the plug.

Review Source: Capterra
 

Adam from Grennan Communications Co
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Support
Source: GetApp