Tigerpaw Software


 

Tigerpaw is a cloud-based professional service automation (PSA) solution designed for small and mid-size customers. It offers project management, time tracking and billing management within a suite.

The project management functionality enables users to schedule technicians and other resources required to organize tasks. This feature also allows project managers to create workflows and monitor maintenance contracts.

Tigerpaw also enables users to filter service orders by customer, technician and service issues, while automated billing and invoicing functionalities help the billing process. Further, it sends automated emails and alerts for recurring invoices.

With dashboards and reporting modules to help users track and monitor technician time, measure profitability and asset utilization rates. The solution enables service managers to make decisions about staffing levels and service order management. The pricing is on an annual subscription basis that suits individual users as well as large enterprises.

 

Tigerpaw  - Account details
 
  • Tigerpaw  - Account details
    Account details
  • Tigerpaw  - Web calendar view
    Web calendar view
  • Tigerpaw  - Create a new task
    Create a new task
  • Tigerpaw  - Time entries
    Time entries
  • Tigerpaw  - Quoting
    Quoting
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

38 Reviews of Tigerpaw

 

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Software Advice Reviews (30)
More Reviews (8)

Showing 1-20 of 30

Don from Star*Tel Systems, Inc.
Specialty: IT Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

General MTSP Observations for STS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall value is good. Tech/CSR response is good and timely.

Pros

Program has a lot to offer and record keeping abilities. TAG partner is a plus. STS has been with TP since 1980's era of DOS.

Cons

Interconnectivity with QuickBooks. Some features requested over time still not implemented. Separate non-licensed schedule multiple boards.

Review Source
 
 

George from TCT Computer Solutions
Specialty: IT Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Program is great, support is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer since 2005.

Pros

Full-featured CRM & PSA which has good service ticketing, good workflow automation, good custoer and employee portals, good email analytics, and every other feature you could ask for.

Cons

There are many good reports, but customizations are frequently not possible with assistance of Tigerpaw or use of the very expensive Chrystal Reports.

Review Source
 
 

James from TOTLCOM
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Tigger Foot review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Make the search easier !

Pros

Breadth of functions, ability to track accounts.

Cons

Search parameters aren't the easiest to use. The (human) logic to search is not the friendliest.

Review Source
 
 

Chrissy from Progressive Communications
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Love Tigerpaw! Need Deep Understanding and Proper Training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

VERY powerful and robust system. If you give program enough data you can do all kinds of reporting and dispatch configurations to fit multiple needs

Cons

While there are lots of great features, they're only as good as the data you have and the practitioner who is trying to utilize them. Need deep training to get the full value.

Review Source
 
 

Jim from TEI Communications
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Just passed our two year milestone!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Tech support is top notch and the Ask The Expert webinars Tigerpaw puts on each day are extremely helpful. It provides these webinars know their product inside and out.

Pros

We've been on Tigerpaw two years and two days as this review is being written. Our company can not express enough how happy we are with our choice to move to Tigerpaw. Wish we would have done it 12 years ago when it was unfortunately outvoted by the owners would picked a CRM solution that we had to create multiple workarounds in Microsoft Access and other applications just to make useable. A lot of time and money wasted. Now that we are on Tigerpaw, life is a whole lot easier especially for the I.T. Department. As of today we have 26679 active accounts and roughly 1500 active Subcontractors loaded in Tigerpaw. With these numbers it's easy to see that we use Tigerpaw to it's fullest capabilities. We just upgraded to Version 17 so we can take advantage of the new REST API integration that Tigerpaw has added. We plan on bringing in a 3rd party Helpdesk solution to further enhance our capabilities and the new API should make the connection seamless.

Cons

The Web Portal does not work well for a company like ours and the way we have the Tigerpaw database set up. However, with an open API we can overcome this.

Review Source
 
 

Kelly from CTS Technology Solutions
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

TIgerpaw has a fantastic team working hard for us every day!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am very grateful to have a team of people who work so hard for us every day. The team treats us like we matter, they care if we are happy and we are much more than a ticket number to them. In a world where customer service is not readily available through most companies, Tigerpaw is knocking it out of the park.

Pros

Tigerpaw has a product that meets our needs at every level of our business, from sales to operations as well as inventory and accounting. They hear our recommendations and work with us to implement change that meets our ever changing industry!

Cons

I would like to see Tigerpaw open up their application to integrate with other software more readily. We use several software pieces for different aspects of our service to clients and if they could integrate into Tigerpaw, we would save time and money. Integrations seem to be the biggest downfall of this software.

Review Source
 
 

Angel from POS Solutions llc
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

How I missed My Tiger Paw

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

After over 25 Years in the POS industry here is how I look back at my CRM experiences. Firstly I started in 1987 with a dispatch program that came with our accounting system (Automated Service) .. and a separate CRM for sales.. as time progressed that company exploded and needed an integrated solution. then we moved to Astea CRM for service .. it was bulky and slow. but had huge data crunching capabilities.. I then moved to a company that had been using Tiger Paw.. I learned to love the "list" mentality of Tiger Paw.. over time I launched my own company and thought I need something better than that "legacy looking system"... I then signed up for one APP based program after another.. two years in.. I decided to price out Tiger Paw.. and I thought .. wow that's expensive.. and ended up with Connect Wise. NOW.. the monthly subscription model seemed great .. less money up front .. but that turned into less functionality up front .. then came Dtools.. great for quoting , less impressive for Sales CRM and Service .. now I'm happy to say I'm back with my trusty Tiger Paw.. it was a long Journey..

Cons

Just wish I had a better report building capabilities within the program and better ways to present quotes to clients..

Review Source
 
 

Scott from ABSi Telecom
Specialty: IT Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

25-years of using Tigerpaw and I still love this software. Thank your James :)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Over the years Tigerpaw has created a user group around this product and this maybe one of the best features. Having other in your same business to talk to about how to use and customize this software for our business type is very helpful. A lot of information on line. Total package.

Pros

This software does it all, from taking ticket to creating invoices, customer portal with payment gateway. We use Tigerpaw to automate our business, like you use a MSP software to automate patching Windows computers.

Cons

You need to spend a lot of time to customize this software to make it work for your company. Tech support is not business advisors. .

Review Source
 
 

Edward from Medina Consulting, LLC
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Phenomenal Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a rare combination to see a service group based in the United States that not only has the technical knowledge, but also the business knowledge to help you with your problems. That coupled with patience and a sense of humor makes it a great working relationship.

Pros

I was hired to implement the software, then head up materials management. The service techs that I have dealt with have been extremely knowledgeable not only about their software, but also about how to implement it properly for my company. They have the patience to get into my system, walk me through how to set it up, the tables necessary, and the implications each answer will have and how to choose the best option. I greatly appreciate their patience.

Cons

Only once out of about a hundred calls did they not respond in a timely manner, that's far better that any organization I have had to use prior to Tigerpaw.

Review Source
 
 

Randy from Carousel Industries
Specialty: IT Services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Top notch customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have worked in the IT field for the past 20 years and have never come across a company as passionate and willing to support their customer base as Tigerpaw has. This is one of the vendors I enjoy calling as any issue is usually minor, addressable quickly and handled with care each time. I am never left wondering if a call to support is going to wreak havoc on my day, as it is always a pleasant experience

Pros

Tigerpaw Software has served us for many years with minimal issues. The system has handled numerous custom integrations and customization's to better fit our needs. Tigerpaw goes above and beyond in support of their customers and really leaves you feeling like you have a partner, not just a solution. The software is easy to use and navigate for end users.

Cons

Any negatives I have with Tigerpaw Software is in direct relation to the version my company is on, which is aged quite a bit at this point. This really speaks to the software as a whole as even being outdated and missing out on some new and exciting features Tigerpw has added, we have still been able to keep the software running smoothly, while ever increasing the load on the environment

Review Source
 
 

James from Barfield Precision Electronics
Specialty: Other Services
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Simply the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer Support is top notch! They are willing to work with you on all of your needs (big or small). Tigerpaw helped our organization in really analyzing and understanding our business.

Pros

The software is robust enough to accommodate a wide variety of needs. We are a certified FAA repair station with unique operations. Tigerpaw worked with us to show us how to utilize their tools for a more streamlined operation. I also appreciate Tigerpaw always trying to be better with their releases. They listen to their customers!

Cons

I have nothing negative to say because Tigerpaw was so helpful during our times of not understanding.

Review Source
 
 

Fred from CRC
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Needed software to manage my service company. I tried a local company and spent a lot of time and money for a product that was clearly inferior to TigerPaw

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I noticed in a few years other pos companies and software developers were using it as well. They were more super users. I kept it simple and got out of it what we did best service.

Pros

Ease of set up and use. Modular based so you could purchase what you need. 2 purchasing, 4 dispatch,...we mainly used for tracking service calls and technicians performance. End of the year or quarter I could see and show the customer what they received for the maintenance dollars they were spending. Also we could tell if we needed to raise rates on certain equipment, based on number of failures. This software takes it all the way through billing. I never went that far. It did what we needed and functioned as sold. Was very happy with the investment, paid for itself in a year.

Cons

Can’t remember any down side. Best money I spent to help run the business. That’s not a con. But the truth.

Review Source
 
 

Pete from Nova Communications Inc
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Great platform!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been Tigerpaw users for over 17 years, excellent software and support. We use everything from Web Portals, Inventory, CRM, Dispatch and Invoicing. Never a hiccup. Big fan of the product and Company.

Pros

Completely stable and user friendly platform. They are constantly improving the product in a good way.

Cons

No cons currently that I can think of currently.

Review Source
 
 

Rob from TWNS
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Tigerpaw CRM review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

- Most features/functionality are easy to use
- Rich built-in feature set
- Great for managing data; from proposal/quote to the final invoice
- Workflow is a great feature to ensure key groups/individuals are notified as "things" happen (quote status changes, service order status changes, SO is invoiced etc...)
- Add-on's like Web Portal - Exchange Connector are a must for our us
- Support staff is always helpful and normally they have an answer to our questions within a single phone call

Cons

- Some of the limited functionality i.e. telephony and all of its parts/requirements
- Occassional odd/unexpected behavior within various components

Review Source
 
 

Chuck from OneSolution of Florida
Specialty: IT Services
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Have loved Tigerpaw for 12 years!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I honestly don't know how companies like ours survive with a system like Tigerpaw.

Pros

Tigerpaw does everything for us. Automatic contract billing, serialized inventory, quotes, service orders, invoicing, automatic payments, interface to QuickBooks. Just to name a few things.
Every time we have called support our issue was solved quickly and professionally.

Cons

It was a bear to setup but I don't know how it could have been easy. I am sure there are areas that could be improved but TP works so well for us and I have used it for so long I think I think like TP does.

Review Source
 
 

Shawn from USA Security, Inc.
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

From Paper to Tigerpaw

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Before Tigerpaw: Our company operated with SalesForce as the CRM, ACT! as the scheduling software for our Installation Department, QuickBooks for quoting and purchasing, and a variety of Excel spreadsheets used to track one issue or the other. We were a paper based operation with hundreds of active projects and service orders stacked in in/out boxes throughout the company. Everything worked fine as a small company but was we grew we needed a software vendor that could stitch the various departments together.

The APP: Allows all the employees to see what jobs they are scheduled for, the password keeper has helped immensely by managing the various customer’s network and password information in a completely secure manor. It also allows the technicians in the field to take pictures of before and after work is finished and immediately it is available for the customer to review on the Customer Portal or the staff back at the office.

Pros

Pros: I am treated, and I treat, the staff at Tigerpaw as a member of our own team here at USA Security. The service department answers the phone in less than a few minutes (most of the time). The training department has a few options for your staff to learn the program: online self-learning through the academy, 1-2PM daily “Ask the Experts” for a round robin style Q&A, and you can pay to have one-on-one time when/if needed.

The Customer Portal and Employee Portal have made our interactions with our national accounts much easier to manage. Customers now have access to all the service orders opened by their regional managers, attached documents have a central home, and clients can manage access to Tigerpaw to open trouble tickets, request a quote, or look in at the progress of a project. The Employee Portal allows our technicians to upload documents, request changes to projects, and write detailed scopes of work from their laptops in the field.

The Microsoft Exchange integration with Tigerpaw has enabled us to share and create graphical calendars with the install teams that show us availability of the teams months in advance. We have coupled this feature with the dispatch board built into Tigerpaw to create a Project Service command level view of the company.

We file in over 22 states – with the Avalara AvaTax Integration all of our taxes are handled electronically and days’ worth of computing taxes has been reduced to minutes. The anxiety of all the various tax districts and changes in the law are handled seamlessly and we never need to second guess the tax rate at the county, state, or city level any longer.

The QuickBooks integration is easy to manage and run. QBTraks integration will show you errors when it finds a problem and gives you the opportunity to fix them before they go into QuickBooks. This saves time in not having to clean up two separate databases.

Quotes are easily transferred to projects and service orders when they are won. Creation of Purchase Orders for the projects, receiving goods, tracking programming and building time logged are all extremely easy to use and track. Customer assets are easy to manage and when a RMA is required for a product you have sold Tigerpaw makes it easy to create a RMA and track the flow of product from return to service.

With their built-in Matrix feature you can create any customizable tracking matrix you need to monitor your company. There is no need to create custom reports in Crystal Reports if the built in reports are lacking some data point you require. You have access to the entire database and if Excel is your thing you can create the Matrix and export it to Excel if that’s where you feel more comfortable working.

Cons

Cons: Would like to see the APP work as a payroll tracking device as well. We currently have two APPs, one for the employees to check in for payroll purposes and the Tigerpaw APP to track travel and site work time. This is more of a feature request than a con.

Review Source
 
 

Nick from BNG Team
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Solid Product, easy to learn.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Functionality and ease of use. You can train your employees very quickly on this software. It gets the job done!

Cons

Product dev is slow but strategic. It's not as fancy looking as other PSA's but the ability to use the software outweighs the flash.

Review Source
 
 

Mike from Netrix IT
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

The grass looked greener on the other side but it ended up MUCH harder to chew

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If we could go back to TigerPaw from ConnectWise we would do it in a minute. Unfortunately, once you make the move, it is almost impossible to get out. The cost, contract(s), and overall Massive commitment from an internal resource perspective force you to stay with ConnectWise.

Pros

One of the best procurement packages I've ever used. Assets are tracked and work-flow helps manage warranties and renewals. Service desk is simple but robust. Navigation is user friendly and there are different ways to navigate depending on your work preferences. Searching the database is customizable for individuals as well as making common company wide searches available using their Matrix search tool.

Cons

We left TigerPaw because we thought the service desk and calendaring would be better in ConnectWise. As it turns out we're years into ConnectWise and still are dealing with figuring out Service Boards and help-desk flow. The ConnectWise calendar is completely unusable along with much of their product. TigerPaw's calendar is significantly more robust and you can actually schedule meetings with multiple people. If you are looking for a true PSA Partner, TigerPaw can be just that, where with ConnectWise you are barley a number.

Review Source
 
 

Richard from Decision Digital
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Tigerpaw success for 18 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've read some of the other reviews posted here about Tigerpaw. I certainly hope you will take my comments as factual coming from someone who has invested the proper time and energy into Tigerpaw for the last 18 years. Much of what I read and see regarding negative feelings comes from a place beyond the control of Tigerpaw. Tigerpaw is a line of business application; the most important one in our organization. The operational excellence we have achieved using it came from the marrying of Tigerpaw to well-established business processes. Period. No LOB software, including Tigerpaw will be successful without solid, clearly-defined business processes. If you learn the software and its capabilities, and allow yourself to refine your business processes to work with it, Tigerpaw becomes the sun in your service business universe. No gimmicks, no craziness, no runarounds. That is just not their style. And, if you don't know the answers or need assistance, the trail has been well tamped by a strong community full of ambassadors and experts that can show you the way.

In my career as an IT professional and owner, I have often observed the collusion and confusion of the words installation and implementation. Two very different things yet people see them as the same. Our current mobile culture leads people to believe an application can be installed on a Friday and go live on Monday. That is not the case with a product as sophisticated as Tigerpaw. Installation is first. Next comes thought, discussion, planning, programming, and implementation. At that point you can measure with accuracy and make decisions based on relevent information. That is the process.

Somewhere along the way, people forgot that software companies are...well...software companies. They develop products and offer setup instructions. Implementation is shaped by those instructions but not performed by them. People buy cars from a car dealership. And the process usually ends the same way. Here is how you start the car; the instructions are in the glove box or online; don't forget to give me 5-stars on the survey you receive next week. And then, you drive away. No one learns how to drive a car at the car dealer. They learn from a sibling, a parent or a professional driver. Line of business applications are exactly the same. In Tigerpaw's case (thankfully) there are a number of professional driving instructors out there to teach you how to drive...and drive well.

Pros

- All-encompassing product that touches every facet of our 20-year-old IT managed services/PrivateCloud/hosting firm
- The Matrix...perhaps the most powerful tool available in any PSA for easily assembling information in an actionable view (you can even export it to Excel). No SQL dev needed; no Crystal dev needed. Just all your info with cool calculations, drill-downs, and filters. Simply awesome
- Automatic synchronization with QuickBooks. No export/import files or juggling data around. It just synchronizes our Tigerpaw data right to QuickBooks
- Excellent workflow engine. Love this feature. Keeps our sales and technical teams in-the-know. If something is taking too long, getting too old, or amassing too much time, Tigerpaw tells us. It also alerts us about warranty expirations, software license renewals, carrier contracts, even sales tax certificates...long before they expire.
- Connect pretty much any way you want. Use your desktop, use the web interface, use the mobile interface...Tigerpaw is everywhere on every device all the time.
- Automatic contract and agreement invoicing. As an MSP, this is crucial for operation. Contracts and agreements automatically invoice and process credit cards for us. Huge time savings
- Time sheets. I've seen other systems and no one has anything quite like it. Check the availability, utilization, and billable time for techs in a single view. Great for finding gaps in billable times. Wonderful for techs to make sure they are hitting the mark.
- They listen. Perhaps the most important thing! Contacting Tigerpaw with suggestions or reaching to support is a positive experience handled by thoughtful people that actually use the software each and every day.

Cons

- Some things take a few more mouse clicks than we prefer.
- The interface needs a bit of love
- More partnerships and tie-ins would send help and would send the product into orbit.

Review Source
 
 

Jeffrey from The Rhino Group, Inc.
Specialty: Other Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Comprehensive System that runs our entire business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

TigerPaw has been great to work with in guiding us through set up specific to what we do. As a Medical Equipment Distributor and Service Organization, we are in a little different market but TigerPaw's helped us address any needs as they've come up.
In my opinion, the CRM aspect of the program is better than any that I've seen in the 25+ years that I've used the system for sales. Along with the Opportunities Management and the benefits of the Field Service Components we are able to effectively do everything we need to in our business.

Pros

Enterprise-wide Integration of function and visibility between Sales, Marketing and Service.
Responsive to needs specific to our business.
Stability of the company - 25+ years personally working with the system.

Cons

The Mobile App is extremely robust so use is limited to wifi for us. Other than that, we are very satisfied.

Review Source
 
 
 
Showing 1-8 of 8

Siobahn from Brilliant AV

March 2018

March 2018

Can't imagine a business without this

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is a one stop shop for everything we do in our business. We have utilized it since the beginning 4 years ago and we still are discovering useful features and options to make us even more efficient. It can take a little bit to get used to but once you do it is the most effective piece of software. We quote, convert to a service order that then has parts assigned, technicians put their time cards against it, invoice, inventory and collect payments. The uses are endless.

Cons

Can be a little tricky to learn. There are a few features that once you do a task, you can't ever undo it or correct.

Review Source: Capterra
 

John from Commercial Telephone Installations Inc

November 2017

November 2017

Expensive and cumbersome, dont walk away from Tigerpaw...RUN

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The only upside is an old version still works works but Tigerpaw said they will shut it down remotely if I dont upgrade..

Cons

Expensive to deploy, expensive annual fees, you never really own the software. Cumbersome and difficult to learn. the owner wears earrings.

Review Source: Capterra

  Response: Tigerpaw Software, Tigerpaw Software

Date: March 2018

March 2018

 

Thank you for your honest feedback,John. We understand your frustrations and we empathize. It looks like you¿ve been using your Tigerpaw suite of tools since 2001 with your business, which is excellent! However, as we¿re sure you understand, software doesn¿t last forever. It¿s standard industry practice to support the last two full-point versions of a software.

We assure you that the changes you mentioned were only made with the best of intentions. It¿s understandable that a software package more than a decade old will show its wear and be a little long in the tooth (no tiger-related pun intended). It was a difficult decision for us to sunset older versions of the product, but due to known security vulnerabilities and the risk of liability, both to you and Tigerpaw, this is the path we must take. This is why we have been working so hard to notify all of our affected clients with letters, emails, and phone calls for the last six months to help you plan for this transition.

 

Brad from Audio Video Design
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Terrible support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

Our experience was so bad that the high points of the software were overwhelmed by the poor support and complete lack of attention from their higher-ups. The support is very weak and Management doesn't respond to concerns. We gave up and switched to ConnectWise.

Review Source: Capterra
 


October 2017

October 2017

Tigerpaw Stay Far Away

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very few if I am required to write. It is actually CRM software. You don't get any viruses when downloading.

Cons

Support is abysmal
Software is very buggy
They change the rules of their contracts and say sue me
They basically are looking for an opportunity to take your money

Review Source: GetApp
 

Matt from VirTra

February 2017

February 2017

Beware of Maintenance Agreement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After over 7 years using the software, I got tired of my employees complaining about using it. The biggest complaints were the bugs and the lack of support available from their support team. Long phone calls where the problem wouldn't get fixed was the norm. Be careful signing up with them. Their support agreement auto renews and when I tried to cancel, they are threatening to send us to collections if we don't pay all the way up until the auto renew date. The agreement was signed in June, 2010! BEWARE.

Review Source: Capterra
 

Al from Computer Consulting

October 2016

October 2016

Perfect for service oriented SMB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Specialized software for tracking customers from quotes, referrals, and sales orders. Modules support service order tickets, inventory tracking and invoicing. Like most software of this level of complication it's "garbage in, garbage out". You have to be prepared to do customization and data entry but if you and your team use it regularly it will help you avoid missed sales opportunities and track your time and appointments both on the sales and service departments. This software is ideal for small service oriented businesses with at least a half dozen employees. There are android applications that allow technicians to check and enter time in the field so they never need to use a PC.
They don't give the software away but there are lots of features and like any good software that helps you remain complaint with tax reporting, tracks your inventory and makes sure all the work you do gets properly invoiced. You will get out of it what you are willing to put into it both for data and customization. There is good customer support and user group.

Pros

feature laden

Cons

upfront and ongoing cost

Advice to Others

count the ongoing and implementation costs before you dive in

Review Source: Capterra
 

Nick from Printer Gate

December 2015

December 2015

Expensive software and we wasted a lot of money

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We purchased software and paid over 2,000.00 but in short period of time Tiger Paw offer to upgrade to a new version (to pay another 1000,00 to continue) or loose all the support. We pulled the plug.

Review Source: Capterra
 

Adam from Grennan Communications Co
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Support
Source: GetApp