Efficient and time-saving app

We use TimeLive to manage service-based contractors because it is easy for us to manage their billable hours. The app features and related services are centralized making work all the more easier.

We have been unable to customize our reports as we would require for our reporting function. Other than that it has been efficiently serving our needs

Our firm is involved with managing clinical trials, and as such, are open to audits all the time. Our records must be very precise and very detailed. We needed a system that both employees and consultants could use to enter timesheets and expense reports - easily. We looked at a few solutions, but TimeLive fit our needs the best. It is very user friendly - so training staff was minimal. Set up, as in any new software program, was a bit intensive, only because we have a lot of projects with a lot of tasks assigned to them. Some of the staff use the Timer Button to record time, as they bounce around from project to project all day long. Others prefer entering time daily, as they only work on one or two projects. Customer Support has been amazing. Whenever I had a question about setting something up or running reports, they responded immediately. Usually it could be explained in a quick email, sometimes they showed me how to do things remotely. 100% of the time, they resolved my issues. I know I still have a lot to learn to utilize the program to its fullest potential, but we were up and running quickly with minimal resistance from the new users. Pricing for us was less expensive than what we were currently paying for our online expense report solution, plus we get the benefit that our users can do both timesheets and expense reports all in one program. A win-win all the way around. From the accounting department's perspective, the reporting is what sold us on the product. Reports are very easy to customize to your particular needs, for your client's needs, for auditor's needs. It definitely will speed things up when invoicing our clients at the end of the month. All in all, we are very happy with our purchase. If I had one suggestion to make, it would be to improve the documentation to include better explanations for each line of data entry. This way the customer understands not only the "how", but the "why" that field may or may not be critical for their circumstance.

Overall the timelive software is an okay solution to time management for a small company. Our company has grown and the software and support has not been able to keep up. We've had to write several of our own solutions to make the software compatible with quickbooks accounting software. We also internally hired a computer programmer to alter a few things for us.

Straight forward, simple, easy to use.

Does not auto-save. Difficult to customize. No direct import with Quickbooks accounting.

Our company is growing and unfortunately we out grew our existing time-sheet program due to its 80 user license limitation. The old software company wanted us to upgrade and pay a ridiculous amount of money every month and use a cloud only solution. We shopped around and found other companies wanting outrageous prices monthly for something similar. Then we found TimeLive. The price was decent and we wanted to host the software internally which they do offer. I do have to admit, its not easy to go with a totally different product but in the end its worth it and the software is working flawlessly. We have had some minor issues and questions and support has done an outstanding job getting those fixed and answering our questions. Very quick too which is a good surprise. Pros: -Price! You can't beat the cost compared to others out there. -Support is very good and quick. That's a huge plus. -Good product that works for most companies.

If you're going from one time-sheet solution to this one, there will be some importing/exporting steps you will have to do that takes some time. Its not hard once when you figure it out. The online instructions are sometimes vague but support can help you out if needed.

Support was absolutely fantastic, patient and determined to not leave a problem unresolved.

Although I don't use this software as much I was recently tasked with updating from version 7.1.5 to the newest version 10.x.x - I found the process not as cut and dry as the instructions provided on the site however my support tech was wonderful in his abilities to perform an in place upgrade after the many challenges that arose.

Interface was clunky and confusing but looks very much improved on the newest release.

The experience was quick and easy, and the Timelive expert was brilliant and extremely helpful - they showed me step-by-step how to make the changes that I needed. Thank you!

Easy to navigate

Crashes sometimes

Price, value & excellent customer support. Tech support responded in less than five minutes on both of my support ticket issues. They are also consistently developing their product while staying on top of the latest coding tech.

Wish we could use MYSQL instead of SQL2014

We can customize the timesheet time areas as from - to time or total hours. Reporting feature is just awesome and we can pull out report from projects, clients to task level which i found most usefully.,

Billing and Customization of Invoice. Some time some bugs occurs which and add wrong entires in system. One of bug in system is selecting currency when creating task which is by default set to default currency set in the admin option

Cost saving

simplicity user friendly admin friendly feature management is nice easy reporting system and approval mechnism

report should be accessible for specific department/user, it should not be on role based access for reports

Was provided detailed support and my problem was solved and I learned along the way. Though a frustrating issue, support walked me through the process.

Highly flexible, fast response on support.

Requires deep knowledge

No geral, o TimeLive é uma ótima ferramenta para economizar tempo e aumentar a produtividade da equipe.

O TimeLive, esse software é muito fácil de usar e me ajuda bastante no meu trabalho. A interface é intuitiva e bem projetada, o que facilita a gestão de projetos e controle das horas. Além disso, tem várias funções que atendem todas as minhas necessidades, como criar tarefas, alocar recursos e gerar relatórios detalhados. Também gosto da integração com outros aplicativos e sistemas, facilita a sincronização dos dados.

Não há nada que gostaria de pontuar, tenho estado satisfeito com esse programa.

Within one hour all the queries were nicely answered by showing demonstration. This was excellent!

Very cost effective

Needs some help by excellent CSRs to use it to the best

It is working great for our firm.

Nice and easy interface for time entry.

Install can be difficult for non computer savvy.

Best Timesheet Software with all possible options you may need,Very fast and friendly support, special thanks to support team

It was a decent software but it definitely lacked a lot of features that other software has

It was relatively bare bones but it got the job done when it came to time reporting and checking your costs

It was pretty clunky in a lot of areas, a lot of user friendly items did not exist, such as repeat time entry and other data entry points

it's easy to use. I use it on daily basis and its quite user-friendly I use it for my time recording and expenses and it's a good software to use

The tech was very helpful with my upgrade. He was very knowledgable. The software has a lot of features

Needs time to get use to to all the different features.

Its a very well placed system with 24*7 customer service oriented professionals. I have used it quite well.

Not only PMO, but others should also be allowed to put their queries... All the employees are coming the PMO for small small queries, that can be revolved by them by giving them access to this website

Xishan assisted me in quite a few issues I experienced in Timelive and he knew the answer to every one of them. He knows the product extremely well and could answer any of my questions with no hesitations. He went the extra mile and even showed me additional information I did not know about which was great! Xishan is a great person to have working at LiveTecs. Thank you to Xishan and LiveTecs for making your product such a success.

It feasibility in using it - Quick to setup and use.

Nothing that I can think of.

So far so good. My main concerns are on customization support. So far I have requested two customizations are the answers I am having is that there are no resources available. We stated that we are going to pay for these customizations.

ease of use

Too many bugs I found in TOWP options that I detected due by performing audits against our payroll system

Very configurable. There is a learning curve but this software can likely be configured to suit most requirements. Company is very accommodating with quick support.

Very configurable

A bit of a learning curve and you really have to collaborate to configure well

The system is good enough if it is only used to track time utilisation for each project. However, due to we currently use the entries for some other payment purposes as well, there are a lot of manual work that need to be done to remove certain entries to avoid double payment.

Approval matrix project does allow more than 1 manager to approve the time entries.

It only allow the routing based on project approval matrix.

I had problem installing the software. I contacted customer support. Every time the response has been quick and very helpful. Thanks Azlan for your help.

I am using this tool from more than 6 years and found very easy going to tool with adequate feature for time submission. Good customer support too. Thanks..

Easy going..

Nothing in specific

It takes a little time to work it around, but once you understand the system, it works properly accordingly to our requirements . Technical support is very fast and efficient.