Efficient for managing time sheets and bills

Efficient and time-saving app

Pros

We use TimeLive to manage service-based contractors because it is easy for us to manage their billable hours. The app features and related services are centralized making work all the more easier.

Cons

We have been unable to customize our reports as we would require for our reporting function. Other than that it has been efficiently serving our needs

Great Solution, Great Value

Our firm is involved with managing clinical trials, and as such, are open to audits all the time. Our records must be very precise and very detailed. We needed a system that both employees and consultants could use to enter timesheets and expense reports - easily. We looked at a few solutions, but TimeLive fit our needs the best. It is very user friendly - so training staff was minimal. Set up, as in any new software program, was a bit intensive, only because we have a lot of projects with a lot of tasks assigned to them. Some of the staff use the Timer Button to record time, as they bounce around from project to project all day long. Others prefer entering time daily, as they only work on one or two projects. Customer Support has been amazing. Whenever I had a question about setting something up or running reports, they responded immediately. Usually it could be explained in a quick email, sometimes they showed me how to do things remotely. 100% of the time, they resolved my issues. I know I still have a lot to learn to utilize the program to its fullest potential, but we were up and running quickly with minimal resistance from the new users. Pricing for us was less expensive than what we were currently paying for our online expense report solution, plus we get the benefit that our users can do both timesheets and expense reports all in one program. A win-win all the way around. From the accounting department's perspective, the reporting is what sold us on the product. Reports are very easy to customize to your particular needs, for your client's needs, for auditor's needs. It definitely will speed things up when invoicing our clients at the end of the month. All in all, we are very happy with our purchase. If I had one suggestion to make, it would be to improve the documentation to include better explanations for each line of data entry. This way the customer understands not only the "how", but the "why" that field may or may not be critical for their circumstance.

Small company solution for time entry

Overall the timelive software is an okay solution to time management for a small company. Our company has grown and the software and support has not been able to keep up. We've had to write several of our own solutions to make the software compatible with quickbooks accounting software. We also internally hired a computer programmer to alter a few things for us.

Pros

Straight forward, simple, easy to use.

Cons

Does not auto-save. Difficult to customize. No direct import with Quickbooks accounting.

TimeLive... Good price, good product, good support.

Pros

Our company is growing and unfortunately we out grew our existing time-sheet program due to its 80 user license limitation. The old software company wanted us to upgrade and pay a ridiculous amount of money every month and use a cloud only solution. We shopped around and found other companies wanting outrageous prices monthly for something similar. Then we found TimeLive. The price was decent and we wanted to host the software internally which they do offer. I do have to admit, its not easy to go with a totally different product but in the end its worth it and the software is working flawlessly. We have had some minor issues and questions and support has done an outstanding job getting those fixed and answering our questions. Very quick too which is a good surprise. Pros: -Price! You can't beat the cost compared to others out there. -Support is very good and quick. That's a huge plus. -Good product that works for most companies.

Cons

If you're going from one time-sheet solution to this one, there will be some importing/exporting steps you will have to do that takes some time. Its not hard once when you figure it out. The online instructions are sometimes vague but support can help you out if needed.

Excellent Support

Support was absolutely fantastic, patient and determined to not leave a problem unresolved.

Pros

Although I don't use this software as much I was recently tasked with updating from version 7.1.5 to the newest version 10.x.x - I found the process not as cut and dry as the instructions provided on the site however my support tech was wonderful in his abilities to perform an in place upgrade after the many challenges that arose.

Cons

Interface was clunky and confusing but looks very much improved on the newest release.

Such a great help!

The experience was quick and easy, and the Timelive expert was brilliant and extremely helpful - they showed me step-by-step how to make the changes that I needed. Thank you!

Pros

Easy to navigate

Cons

Crashes sometimes

Support was exceptional! Thank you for all of your efforts and support

Pros

Price, value & excellent customer support. Tech support responded in less than five minutes on both of my support ticket issues. They are also consistently developing their product while staying on top of the latest coding tech.

Cons

Wish we could use MYSQL instead of SQL2014

Hard Working

Was provided detailed support and my problem was solved and I learned along the way. Though a frustrating issue, support walked me through the process.

Pros

Highly flexible, fast response on support.

Cons

Requires deep knowledge

Overall Good package

I am using this tool from more than 6 years and found very easy going to tool with adequate feature for time submission. Good customer support too. Thanks..

Pros

Easy going..

Cons

Nothing in specific

User friendly and customizable

It takes a little time to work it around, but once you understand the system, it works properly accordingly to our requirements . Technical support is very fast and efficient.

Great support

Cost saving

Pros

simplicity user friendly admin friendly feature management is nice easy reporting system and approval mechnism

Cons

report should be accessible for specific department/user, it should not be on role based access for reports

Excellent Support by LiveTecs

Within one hour all the queries were nicely answered by showing demonstration. This was excellent!

Pros

Very cost effective

Cons

Needs some help by excellent CSRs to use it to the best

Timelive software

It is working great for our firm.

Pros

Nice and easy interface for time entry.

Cons

Install can be difficult for non computer savvy.

Great Software with Great Support

Pros

Best Timesheet Software with all possible options you may need,Very fast and friendly support, special thanks to support team

Outstanding Support

Xishan assisted me in quite a few issues I experienced in Timelive and he knew the answer to every one of them. He knows the product extremely well and could answer any of my questions with no hesitations. He went the extra mile and even showed me additional information I did not know about which was great! Xishan is a great person to have working at LiveTecs. Thank you to Xishan and LiveTecs for making your product such a success.

Pros

It feasibility in using it - Quick to setup and use.

Cons

Nothing that I can think of.

Quite good, the issue was resolved quickly

Pros

it's easy to use. I use it on daily basis and its quite user-friendly I use it for my time recording and expenses and it's a good software to use

Upgrade assistance

Pros

The tech was very helpful with my upgrade. He was very knowledgable. The software has a lot of features

Cons

Needs time to get use to to all the different features.

Very Good

Pros

Its a very well placed system with 24*7 customer service oriented professionals. I have used it quite well.

Cons

Not only PMO, but others should also be allowed to put their queries... All the employees are coming the PMO for small small queries, that can be revolved by them by giving them access to this website

Just Awesome Product to manage time spent on work by employees for employer.

Pros

We can customize the timesheet time areas as from - to time or total hours. Reporting feature is just awesome and we can pull out report from projects, clients to task level which i found most usefully.,

Cons

Billing and Customization of Invoice. Some time some bugs occurs which and add wrong entires in system. One of bug in system is selecting currency when creating task which is by default set to default currency set in the admin option

GTKS Client Feedback

So far so good. My main concerns are on customization support. So far I have requested two customizations are the answers I am having is that there are no resources available. We stated that we are going to pay for these customizations.

Pros

ease of use

Cons

Too many bugs I found in TOWP options that I detected due by performing audits against our payroll system

Great software and value.

Very configurable. There is a learning curve but this software can likely be configured to suit most requirements. Company is very accommodating with quick support.

Pros

Very configurable

Cons

A bit of a learning curve and you really have to collaborate to configure well

Thank you for great support

I had problem installing the software. I contacted customer support. Every time the response has been quick and very helpful. Thanks Azlan for your help.

Not applicable

The system is good enough if it is only used to track time utilisation for each project. However, due to we currently use the entries for some other payment purposes as well, there are a lot of manual work that need to be done to remove certain entries to avoid double payment.

Pros

Approval matrix project does allow more than 1 manager to approve the time entries.

Cons

It only allow the routing based on project approval matrix.

Great Service, their support is handled quickly and thoroughly.

they did a great job assisting in the upgrade to add a new feature we needed. We've had a good experience since the preview of the product.

Great knowledge

I requested how to create a custom field and I appreciate all the help that was given to be able to create my own field in Timesheet. Great work guys!

Date Query

Date format incorrect for my use. Online chatted answered immediately and correct advise given promptly.