5
4
3
2
1
Ease-of-use
4.4
Customer Support
4.6
Value for money
4
Functionality
4.2
"Not only is the tool laid out in a simple, easy to view template, and perfect for all our social listening needs, the reps are great with anything questions we have and always willing to help."
"This tool is easy to use and has great UX. The offerings that it does have are nice."
"There is a real community feel where users of Netbase share use cases and help each other. Customer service is amazing even from the other side of the world."
"Sometimges the tool counts things as negative when it should be the oppositve. I think this occurs because it alalyzes the sentences and not the paragraphs."
"Boolean format odd, difficult to use in window; Firehose loading slow; Instagram underdeveloped."
"A lot of the time, a topic can be 80% neutral, which makes analyzation difficult. Customer service - when you run out of hours, you can no longer get help, which is frustrating."
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