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TripSpark Fixed Route & Paratransit

TripSpark Fixed Route & Paratransit

RATING:

4.7

(7)
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Overview
Reviews

About TripSpark Fixed Route & Paratransit

TripSpark is a cloud-based suite of fleet management applications designed for communities and businesses in the medical and education industries. The suite offers users applications for fixed route transportation, paratransit, K-12 transportation, ridesharing management and non-emergency medical transportation (NEMT) for providers, brokers and health care. TripSpark’s ‘fixed route software for public transit’ module provides users with a scheduling and routing system and helps them to mitigate vehicle bottlenecks, monitor driver actions and make business decisions based on performance and ridership reports. The suite’s ‘paratransit dispatch and scheduling’ module allows users to manage single or batch scheduling, communicate with drivers and client and...

TripSpark Fixed Route & Paratransit Pricing

Please contact TripSpark for pricing details.

Starting price: 

$1.00 

Free trial: 

Not Available

Free version: 

Not Available

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TripSpark Fixed Route & Paratransit Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4

Functionality

4.5

Most Helpful Reviews for TripSpark Fixed Route & Paratransit

7 Reviews

Michael

Transportation/Trucking/Railroad, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2021

Review from User/Administrator

Customer service is awesome! [SENSITIVE CONTENT] have been extremely responsive to our needs and requests for service. They are always on top of the issue, see where we need to correct our settings or errors and help us resolve issues quickly, to keep us moving.

PROS

Ease of setup customers, the integration of the notification and Web-Portal services. Riders love being able to schedule their own rides, via web. These new services has drastically cut down on riders that don't show for their rides.

CONS

We would like to see more notifications on the dispatcher side of the software, when Portal rides are added, deleted, to help with efficiencies. Would like to see rides that are past the set time, change color on the screen so dispatchers can see them readily easier than searching through all vehicle screens.

Reason for choosing TripSpark Fixed Route & Paratransit

We have other software vendors that we use for different areas within the department, that have similar versions of this type of software. However, we have been using this for over a decade and have found it evolves with our needs and use it for multiple operations on the campus and medical campus to solve our needs.

Dee Dee

Transportation/Trucking/Railroad, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Para transit use only

PROS

Do not use the Fixed Route services. Paratransit we use for scheduling and building manifests

CONS

Difficult for new users to get the hang of.

Semia

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Move to Automation

PROS

Since moving to a cloud-based paratransit scheduling software the Transit team has been able to receive timely updates and responses during system outages. The TripSpark Customer Care team is responsive and knowledgeable.

CONS

Not really a least, but moving from a manual to automated system was hard for the team.

Shannon

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Medina County Public Transit Director

My overall experience with TripSpark has been positive and the staff has always been helpful with customer support and applicable questions.

PROS

The software product allows our team to effectively maintain records and schedule clients for multiple trips.

CONS

There is a less than desire learning curve for those users that haven't used this type of software.

Bob

Transportation/Trucking/Railroad, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2021

TripSpark review

eight out of ten

PROS

The Reporting was very all encompassing, very detailed and easy to use.

CONS

The Integration with Streets was slow, cumbersome and isn't truly integration as common entries are required in both systems.

Reason for choosing TripSpark Fixed Route & Paratransit

Pricing/Integration

Randy

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed March 2016

Excellent

We've been using the software for 5 years. the start up was challenging, but once we got everything going the performance and support has been excellent

Lisa

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed March 2016

If not TripSpark then who. Long term user of Trapeze. Software that gives exactly what you need

I wouldn't trade tripSpark for anything else. I am completely satisfied.

7 Reviews