See less, it’s like the solution has integrated well and forms part of our day to day operating model.

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

Ability to see jobs in real time. Allows complete visibility throughout the whole business. We use the knowledge base for how too's and all of our policies to make sure that people use the correct ones. Being involved with the BC team when things don't quite work how you would like and they are alway willing to listen and take on board my suggestions and ideas.THe basic setting up was relativley easy and the worksheets are a great idea!

The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds.

You are expected to do all of the onboarding with little or no support. My team are unimpressed with my decision to use Big Change and we have reverted back to our original CRM system Podio by Citrex a far superior product.

Sales reps are likeable and extremely helpful. [SENSITIVE CONTENT] in customer services is a good guy but he must follow through on what he saw and understood when we asked him to come and visit us to see the issues we were having.

The product is only fit for a one trade business- the sales reps will say yes to all your questions without ensuring their answers to be true Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation. You will be charged for everything and there are extras on every turn you take.

Our experience with BigChange from the initial meeting at the NEC show in Birmingham in 2022 to the onboarding process and Roadcrew support that is always at hand, has been second to none. Having used another software system previously that offered no support whatsoever, it has been a breath of fresh air having a team on hand to always answer any queries. The ideas portal to make suggestions for improvements has been great and the continued contact with product development has been very reassuring that this software will be something our company will continue to use for many years to come.

The system encompasses many areas that we required all into one system - CRM, vehicle tracking, job/scheduler management, fieldworker app and financial are the main ones for us. Its easy integration with other apps has been such a useful tool, such as Xero, Outlook and Google Maps.

Some features with the invoicing and financial side could be improved although I know this is something that BigChange are working towards. There are also some features within the JobWatch app that our fieldworkers could benefit from being improved, these are small functionality areas.